Questions

The restart numbering of an ordered list did not work. The Author view, Preview, HTML5 and PDF output show the intended number but the HTML Help and Word outputs don't. The numbering starts at 1 for these.I tested this with a new project (click New Project in the welcome dialog) to simulate.In the 'First topic', I added:1 First with ol style2 Second with ol styleIntermediate text20 Twentieth with ol style and restart numbering21 and so onThe HTML output shows line 20 with the correct number. Note that the code shows <li value="20">.I know that I have made some changes to the li style, so I assumed that these changes caused the problem, so I tried to figure out at what point the problem occurred. I edited the list style ol in default.css with the RH style editor.I checked Advanced formatting (nothing happens), and then changed Indent from 40px to 36px (by pressing the down caret). This causes the author view to show:1 Twentieth with ol style and restart numberi

Things were fine, i.e., all fonts were the same on my mobile pages. Now, first page has our proprietary font, second page has a mixture, proprietary font (let's call it MyFont) in the h1, MyFont in p and no font selected in td so in td, I have Times New Roman as the font. I've gone to the deafult.css, checked that: MyFont, Arial, sans-serif; is in the body section, no other font used anywhere in the CSS. There is no stylesheet associated with the master page and I don't use a master page when generating.  I had noticed this last week and couldn't figure out how to update the style, there's some confusing thing about make your change then click on the update style icon but when I go to a different page, the change I had made to styles is not applied. When I click on Styles in the right hand side, I have no styles, None. I then went into each place where my font had to be applied and changed the Font Family for that section in Content Properties, clicking on Update Style after

In my RH2020 project I use conditional tags to control output for different audiences. In one case I have a sub-heading that needs to be different according to user. The conditional tags work fine in the body of the topic; however the Mini TOC is completely ignoring the tags and displays both headings as links. This was not a problem in our previous version of RoboHelp (RH9). The output from RH9 only shows the proper heading in the Mini TOC. I have tried removing all conditions and replacing but that didn't help. Have also tried putting the two headings on separate lines but that just displays the two links on separate lines in the Mini TOC. 

Every time I enter a snippet it has a top and bottom border. Is there any way to get rid of these?

I want to create a topic in my RH 2020 project for the front cover of my pdf output. I want the background of front cover to be all one colour. However, when I do this to my topic, there is a margin round the outside that is white, and the background colour does not cover the whole of an A4 page. How do I configure my topic to do this?

In the frameless output generated for a project, two of the topics are missing in the result. Both are in the TOC, and both briefly appear in the dialogue box as the output generates (e.g. "Patching issues in Missing_Topic_1", "Patching issues in Topic_Correctly_Generating"). This is using the most recently updated version of RoboHelp 2019. Error occurred after copying & pasting the .htm file generated in output to separate, local folder; have tried copy/pasting the topics back into the output, but they disappear again on generation. Fixes tried: removing the pages from the TOC and re-adding, recreating the TOC from scratch, generating to both a local file location and networked file location. Haven't tried recreating the topics from scratch, but would like to avoid that if possible. Any suggestions? Nothing I've found explains what might be happening, why, or how to fix this. 

I have an eval copy of RoboHelp on my personal laptop, and want to buy a subscription for a couple of months. When I installed someone from Adobe emailed me, but she never responded to my response asking about purchasing a license. Any suggestions who I should contact? Thanks!Cindy 

Hi, I have downloaded and installed the trial version of Adobe Robohelp 15. However, I am not so comfortable with the latest version and hence would like to go to the older versions. How can I download the older versions of Robohelp?

Hi,I'm frustrated over the fact that Robohelp keeps adding CSS classes to the html and styles in the CSS stylesheet when adding compontents like a bullet list and so on. Is it possible to disable this?Our company is trying out Robohelp and my part as a designer is to create a number of pre-defiened styles for our editors to use in order to maintain a solid design. So I don't want Robohelp auto-adding it's own styles as soon as an editor adds a bullet list or anything else for that matter. In the long run this will clutter up the available styles and the editors won't know what styles to use.

Hi Team, I want to know what was the rule for sorting Glossary/Index in Robohelp 2017, especially for Chinese, Japanese or other Asian languages. From what I can see it was by sorting by English words first, then Chinese or Japanese words.And is anyway we can change the sorting rule in Robohelp?Also can we change the order of some words if we want manually? Thank you! 

I am currently testing the Robohelp server as we want to use it for insights within our organisation.I published one of the projects on the server (which has 2 children). I then tested it to compare it with the one from our internal server. When using the same search in the search bar, Robohelp server was not as accurate as ours and it kept bringing up a specific document first no matter what the search was. A week later, no content from one of the children appeared anymore, no matter how I searched for it. Today I tested again and no content appears at all, that means the other child doesn't display any results anymore. The only result that appears is that odd document which kept appearing initially when I tested the server.I tested this for another project with one child as the project is WIP and it's also not displaying any results.Just to clarify the process I am taking:1. Generate Child 1 locally2. Generate Child 2 locally3. Generate Master Project locally4. Publish on Robohelp Se

I have Adobe robohelp2019 installed on PC but unable to start Robohelp 2019 and getting Error : Update required Your browser or operating system is no longer supported.We have mutiple PC which have the same issue.Please help

Hello I did just install the trial version.The installation went through without errors (windows 10)When I start RoboHelp to start my try-out journy I get a "third" white window over the start page "New Project", "Open Project" ...I can move and rescale the white window but can not click anything behind it.If I close the white window it will also close RoboHelp.I assume that there is some login or other content intended to be in that window ... but nothing to click or finish with hitting enter ...Any suggestions? 

The Help describes: You can use variables in the title. To do so, type Ctrl + 1 and select a variable from the drop-down list, and then press Enter. (https://helpx.adobe.com/robohelp/using/generate-responsive-html5-output.html)When I do this, nothing happens! Of course, I created a variable first. After the fail, I also tried by creating a variable set, but still nothing happens.I tried it with the About RoboHelp sample project. Same problem.

I just exported the skin that I have created for my first RH2020.6.76 project (result is a .skz file). When I import it in my second RH2020 project, I get following error: "Importing skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again."The skin that I have created was a customization of the Azure_Blue skin.

Hi all!My question is about the new frameless output for Robohelp 2020.In a training video from Adobe there was a hint that the customized skins can be exported and imported for other projects.Just right-click > Export and > Import functions in the skin tab.I can't find the function. Does anyone know how to do this? How can I insert skins into other projects?I read this posthttps://community.adobe.com/t5/robohelp-discussions/rh2019-import-skin-file/m-p/10586069#M126106 where Peter Grainge locates the export function there as well.Why does it not appear for me? Don't make me despair of RH!RH 2020.6.76Best regards! Annette 

I installed RoboHelp to assist a colleague, but on starting I just see this white screen:I can't do anything with the app without closing this blank panel, and if I do that the app closes. The only useful-looking log (please find attached) that I could find was this:"%APPDATA%\Roaming\Adobe\RoboHelp\rhlogs\15\2021_11_24\RH_Log_1637774895739.log"I know there's a known issue with the installer but that went without a hitch, and this seems to be something else. I've also tried launching as an admin user with no success.

If I press the mute button on my keyboard while editing a topic, the Cross Reference dialog opens followed by the Select Topic dialog (and the audio mutes). This is not a big problem, but similar to discussion  Pressing the CTRL key automatically zooms out

I am using RH 2020.6.76. Although I have set all the parameters in the output setup with Azure blue skin, I could not able to see the functional bar in the final html output. Moreover, the buttons like next, previous, expand/collapse, print are also not visible in the final html output. Please help me out to resolve this issue. Thanks in advance.

Hi,We are experiencing an issue with the "Show Item" button in RoboHelp.Indeed, when we click on the element, the window is no longer displayed.

What is Adobe Tech Supports email address?

I would like to know if it is possible to specify the width of a table in a Table style in the css.  I see that it is possible to specify it in the table properties of a specific table but in the style I tried the Layout tab but it doesn’t seem to work. In the Preview you can see the width of the table decreasing or increasing according to the specified width but when I apply the style to a table, the width is not applied.  

We are using condition expressions and having problems. I found this in the user guide.Does this mean, that you cannot have both an include an exclude in the same condition expression? A condition expression must have all includes or all excludes? Thank you

I upgraded from Update 5 to Update 6. Everything seems fine except when I type in a search term I don't get any results. I've tried Chrome and Edge. I am not sure what steps to take to trouble shoot.

I know that I should upgrade. I actually have access to RoboHelp 2020, but my help files are for older desktop products. I am using the WinHelp format.I was running into issues trying to generate a new Help ID because I was showing IDs were available, and my developer was showing the ID was in use. I could see that some of the IDs that appeared to be available when I autogenerated a new Help ID were not once I checked the duplicate map ID and used map ID reports. I have not had a problem adding new help IDs to the project in the past. The developer said that when he connects the file to the application, he receives a "Failed to Launch" help message. Originally it was pulling up the wrong help topic. Now it won't pull up anything. I vaguely there's a way to regenerate a help file. I was wondering if that might fix my issue. If so, can someone please tell me how to do that? I will look into upgrading to RoboHelp 2020 after this release. However, I must admit that I am terrified that the