Questions

I work for a small business from home.  The owner purchased Acrobat PRO to use.  She saves documents into dropbox for me to get and edit and return for her.   I am a user on her account.  However, I am now unable to use it because it keeps telling me my trial period is over.   I have searched your website for 35 minutes, trying to find a way to actually talk to someone.   This is RIDICULOUS.    PLEASE, I AM BEGGING YOU, somebody please call me [personal information removed by moderator.  This is a public forum, not Adobe support]

Why must the AI settings be enabled every time Adobe Acrobat updates?  Acrobat doesn't need the dumb AI features to slow it down, it does a good enough job at being slow as it is.  Now when I open Acrobat, it wants to show off all the assenine features no one asked for and get in the way of the work I'm trying to do.  The least Adobe could do is make Acrobat free with the amount of data they are gleeming from us users. I ask again why must the AI settings be enabled every time Adobe Acrobat updates?  To the Brain Dead Devs, grow a spine and just stop this behavior.  Let users select what features they want to have on or off and stop messing with it on updates.  People already hate you all and this type of activity just makes us want to take action.

Why is “Prepare Form Tools” located in the “Sign” Tools?It doesn't make sense, especially since “Use JavaScript” is located in “More Tools.”These are two inseparable tools and they aren't necessarily related to signatures, far from it. Why not consult users and seek their input instead of forcing them to use an interface that defies common sense?Thank you.  

Thanks for your comments

Acrobat Pro recently started to select the first page of the pdf when I try to extract pages. This is a problem if, for example, I want to extract pages 135-200. Is there a fix coming?

Why has this version of Acrobat 26.1 been causing my computer to freeze so frequently recently? 

After updating to macOS 27, Acrobat 2020 crashed. I uninstalled it and tried to reinstall it. I received the message: ‘Unsupported system’. I managed to reinstall it, but I can’t activate it. I’ve done everything I could with the help of Adobe Support Service and, in the end, I was offered a discount on an annual subscription. Can Adobe decide to swap a perpetual licence for an annual subscription? Moreover, I have the same product installed on another computer, where it works perfectly fine. What do you think I should do in this situation?

How do I get the PDF file to stop automatically opening in Adobe when I download a PDF?  This is not a browser issue, as it is not opening up in my Chrome browser; it is opening up on my computer with Adobe. This just started a few days ago, and I have not changed any of my Adobe settings. Thanks!  

The question is in the title: this dialogue box asks you to use the ‘Save a Copy’ option.Has it disappeared into the depths of the new interface, or have I missed something?   

Hello Adobe Community,I am experiencing an issue while using Adobe Acrobat and would appreciate guidance from the community. Could someone please suggest troubleshooting steps or point me toward the relevant documentation?Thank you for your help.

 im trying to open adobe acrobat on my apple mac it jumps once on my home page then just doesnt open

Hello everyone,I am facing a persistent issue with Adobe Acrobat Pro 2024 on macOS (Apple Silicon) where the editing sidebar becomes completely blank/empty when clicking "Edit PDF" or accessing specific tools.After extensive troubleshooting and multiple sessions with Adobe support, I have isolated the exact behavior: Not an installation corruption: Acrobat tools load correctly when running under the macOS root account, but fail on standard/admin user accounts. Fresh Account Behavior: On a brand-new macOS admin account, the tools load once on the very first launch, but the sidebar goes permanently blank on the second launch (indicating an AcroCEF cache corruption or sandbox failure). Exhausted standard fixes: I have already cleared caches, repaired disk permissions, removed AcroCEF folders, disabled 2D acceleration, cleared Saved Application State, and reset firewall settings. No UI Workaround: Since the classic Acrobat interface toggle was removed from this build, there is no way

This will seem like an odd question. I have recently bought a new iMac. I have downloaded and installed all my Adobe programs on the new computer. All that is fine. I didn't remove all the apps from my old computer... just in case something happens to my new one (it's happened to me before). However, in the meantime... I'd like to be able to open PDFs on my old computer, so I figured I'd just download the free version of Acrobat. When I try, it says I have a version of Acrobat already installed... and it won't let me install the free version. So I thought I'd just remove the installed version of Adobat DC. But... apparently Adobe Creative Cloud was automatically removed when I installed the programs on my new computer. OK. In my Acrobat folder on my old computer, I see "Acrobat Uninstaller." But when I click on that, nothing happens. So... is there anything I can do? Or do I just need to delete all my Adobe apps from my old computer? And if so, what is the best way to do this now that

I want the final output to look like this.so that I can easily verify if the OCR was performed correctly. How can I achieve this? I tried following the steps in the link below, but I encountered an error, as shown in the screenshot. 

When double-clicking a PDF in Windows 10 File Explorer, Acrobat gives the above error message.  The same problem occurs when choosing "Open With..." from the context menu and choosing Adobe Acrobat.  Choosing "Open With..." using other applications such as Firefox or Chrome does not produce any error.  Choosing "Edit with Adobe Acrobat" from the context menu opens the file without error.  Opening the file from within Acrobat using File/Open does not give any error. The problem is recent, reproducible, and persisted after doing a repair installation of Acrobat.

In New Acrobat Reader interface, the option Menu → Preferences → Page Display → Always show document page size doesn’t work properly:1. If the option is Checked, the following bug happens:→ the page size and horizontal scroll bar to the bottom doesn’t reach the left side of the screen if Fit to width, Fit height, or Actual size view modes are selected (see screenshot below);→ manually choosing custom view modes (50%, 200%, etc.) eliminates the bug and make the page size and horizontal scroll bar reach the left side of the screen properly.2. If the option is Unchecked, another bug happens that can be reproduced as follows:→ Open a PDF file;→ In “Menu->Preferences->Page Display”, uncheck “Always show document size page”;→ In “Menu->Preferences->Documents”, check “Restore last view settings when reopening document”;→ In the right-side panel, click “Resize the page to fit vertically within the window”;→ Close the PDF file;→ Open the PDF again and see that the static page size a

Hello! Recently we have had a user encounter an error when using Adobe Acrobat Pro that states the following: Cannot find or create the font ‘Helvetica’. Some characters may not display or print correctly. I have manually ensured that this user has all Helvetica-related fonts installed on their device, and verified that other users are not having this issue when opening this document, so i’m unsure what else to do.  I have also repaired and reinstalled Adobe Acrobat.  Any insight would be greatly appreciated. 

Hi Adobe Support, We are experiencing an issue with the snapping/measurement tool in Adobe Acrobat.The issue is that when selecting or moving an object/image in Adobe Acrobat, the snapping/measurement guides do not appear or function correctly, preventing accurate alignment, measurement and positioning. We have already completed the following troubleshooting steps:Checked Adobe's support guidance for the issue. Reinstalled Adobe Acrobat as recommended. Tested the snapping/measurement tool again after the reinstallation. The issue persists, and the snapping/measurement functionality is still not working as expected.Could you please advise on further troubleshooting steps or let us know if there is a known issue with this functionality?Please let us know if you require any additional information, screenshots, logs, or diagnostic files.Regards,

I’m trying to create a work order form and need to implement a check box and text that’s only displayed if one or multiple check boxes (a couple of pages later) are checked.I have found some suggestions using third party software but that’s not an option (I’m not allowed to buy those) and something that’s called “Adobe Acrobat Sign” but that’s not available to me either.I’d appreciate any tips and solutions.

I created the form in Adobe Pro, programmed the Submit Button based on program requirements, and saved the form. I sent test emails with the form back and forth between my Outlook account and my Gmail account. The form worked fine, including the Submit button sending me the completed form in a complete .pdf just as I had programmed for the button. When I sent the form to coworkers using my Outlook account, they can complete the form, but they can’t Submit the form. Please advise on possible issues that would be causing this. We have tried other browsers and downloading the form first. Nothing has worked. I have attached the error message my coworker received.

macOS TahoeAdobe Acrobat Pro 2026.001.21691I cannot review a compare without Acrobat immediately crashing. I have used the Adobe Acrobat Cleaner Tool, which made the program work once. After that, it started crashing while reviewing compares again.In further detail, Acrobat will perform a compare between two documents, but as soon as I start to scroll or click a comment in the compare, the program freezes and crashes. I have reported each crash.Would you be able to look into this? Thank you!Edit: The PDFs used are company PDFs that are generated from InDesign version 21.4.1.

I was told that Acrobat Pro from within Creative Cloud contains AI Assistant. I installed Acrobat Pro from within my Creative Cloud desktop (version below), but I do not see the button to use AI Assistant. Should I actually have AI Assistant within the Acrobat Pro copy I installed? If so, how do I access it?Continuous Release | Version 2026.002.21996 | 64-bitVersion File Version: 26.002.21996.0AGM Version 8.000.00005 | 64-bitCoolType Version 11.000.00003 | 64-bitCore Version 26.512 | 64-bitJP2K Version 5.000.00000.59580 | 64-bitThanks. Best regards.

Good day. How can I combine a two-page image (ID card) into a single-page PDF?

I am unable to redact pdfs. The prompt I am getting is installation issues. Can anyone please guide me?

I have an Outlook PST file and need to convert all my emails to Adobe PDF. Is there a simple way to do this in bulk while preserving the email formatting and attachments? Any recommendations?