Questions

Hi all and happy Wednesday!  Recently, a few files I have shared with staff come back to me with all comments locked, so I can't delete them unless I go through and unlock every single one of them. When there are 800 comments in one of 10 documents, that is not feasible! The staff don't know what they've done, but each one has been using the online function to add their comments, rather than the app, and then download the file to send to me. I assumed that all comments were auto-locked for some reason in this conversion, but some comments (maybe 3-4) were not locked, so I don't know what could be happening. Does anyone know how I can advise staff to avoid this? Or does anyone know if there is something I can turn off in the settings that would prohibit locking comments? Thanks a ton! 

Dear all,I have spent the last two hours creating an interactive PDF for my music theory students.I wrote all questions in Apple Pages (macOS 15.4.1), then exported the PDF and opened it in Acrobat.Using the Form tool, I added several dropdown menus and carefully crafted them to cover all the questions they will face in the examination. Out of the form tool, I checked for each one of them to work, then saved the document and also opened it in Preview, where I also checked for it to be working. Suddenly, the file got damaged and I cannot open it anymore. The error, in Italian, is Errore durante l'apertura del documento. Si è verificato un problema durante la lettura di questo documento (14).I absolutely have no time to remake this from scratch, especially if it will result in it becoming corrupted again. The file is attached below and I would appreciate if someone could help me diagnose what happened to it and possibly fix it in a way that I can use it again. Thank y

I am tasked to remove some very complex JavaScript from a PDF. I have no knowledge of JavaScript. Is there a way to remove all the JavaScript? 

When I run the Accessibility Checker or the Automatically tag PDF, it does not create the <document> tag.  Is this me missing a step, an incorrectly formatted Word (2019) file, or just an Adobe thing.  I know I can create a new tag, but when the PDF is several pages long I haven't seen an easy way to demote all of the existing tags into the Document tag.  Again, it may just be me doing something wrond and looking for advice here.

I wanted to sign a document using the sign/signature tool but for whatever reason, I ended creating a digital signature by mistake now I can't send the email without attaching a private key. I needed to remove this ASAP.  Adobe Reader doesn't allow me to remove the certificate. i.e clicking on the "Remove Id" does nothing.  SOLUTION:  1. Open Keychain on your mac "search 'keychain' in Spotlight (The magnifying glass icon on the top right of your screen) or Go to >Applications>Utilities>Keychain.app2. Find the culprit certificate in the list3. Take a back of the key in case something goes wrong by exporting the certificate.4. >>> Delete5. Restart the Mail app and also the Adobe Reader app. Sorted 🙂  

Hi everyone -Adobe Acrobat Pro version 2024.004.20272macOS Sequoia 15.5 As of a couple of days ago, Adobe Acrobat Pro has ceased highlighting the terms it finds when I do a search within a documentThese documents have all been processed using OCR within Adobe Acrobat ProI have not changed any settings Is there any settings I should look at that perhaps were changed somehow that would cause this issue?Any advice on how to fix it? Thank you

Have a user who gets error message each time they launch MS Word:“Custom UI Runtime Error in Acrobat PDFMaker Office COM Addin. (X) An error occurred while calling the callback: “GetImage.”  This is a Windows 11 (22H2) device with Acrobat DC 23.008.20555 and Microsoft 365 Apps for enterprise - en-us 16.0.17126.20190 installed.  We have tried repair of both Acrobat and Office.  When that didn't work, uninstalled Acrobat and ran AdobeAcroCleaner_DC2021, then reinstalled. Still no joy.  Any solutions short of creating a new profile for the user or rebuilding on a new image?

I don't recall when it started, but seems to have gotten progressively worse.  Whenever I switch tabs or click any menus (top or shortcuts), the spinning wheel appears for 3-5 seconds, then allows me to proceed.  It rarely crashes, but the spinning wheel delays are so frustrating.  Hope there is a solution.  Technical details below. TIA,Scott  

Hi,I have been using Acrobat to essentially create scaled drawings for room layouts for some time now and the font for the measurement tool has always been the same Arial-looking style. I was in the middle of working up a drawing today and out of nowhere the measurement tool font style changed to a Courier-looking style. I was looking online at how to change it back to match all of my work on the document and everything is telling me that the font style for the measurement tool cannot be changed. I am at a loss here. I am currently looking at two different measurements on the same document that have different font styles and I can't seem to do anything to fix it. I was wondering if there was an update or something but I did an update quite a while ago and there was a long process involved with installing the update which I did not go through today so I'm doubtful of that. I would rather not redo all of the measurements that I have already created to match this weird new font style so a

I read all the relevant posts, but none worked for me. I'm Using Adobe 2025.001.20476 and Mac OS Sequoia 15.4.1.Brand new to Adobe, self-publishing my 3rd book, and need help 🙂

Hi again Nesa, You have provided a solution for selecting only two from a list of checkboxes. And for that, I thank you. Here is the script you have provided ...var boxes = []; for (var i=1; i <=7; i++) { boxes.push(this.getField("CB" + i));} var offBoxes = boxes.filter(function(f) { return f.valueAsString === "Off";}); var readonly = (offBoxes.length === 5); offBoxes.forEach(function(f) { f.readonly = readonly;}); But the requirement has changed. Instead of Select only two from the list, it is now Select at least two. How would the scipt be if this is now the requirement. Thanks.

After a clean installation of Windows 10 am I reinstalling my ADOBE products using Creative Cloud. Unfortunate does Acrobat DC fail installation error information:Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)    ----------- Payload: Adobe Acrobat DC 18.11.20055.0 Adobe Acrobat\Setup.exe_18.011.20055 -----------  ERROR: DW071:  ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

I'm using Acrobat Pro subscription. I added a few OSG layers to a pdf and want to rearrange the order. Instructions say to click on a layer and drage. I do this and they don't move and a circle with a line appear. In the properties none are locked, in security everthing is off. I haven't knowingly done anything to set any locks for any of them. What and where to I look to change this and/or why is this happening?

Preflight panel is opening, but not showing anything. I've already tried to reinstall Acrobat and the security checkboxes. Please help. Thanks!

For the past several days, whenever I open a photo or document in Adobe Acrobat, I get a message when I'm trying to close it. Even if I have not made any changes, it says there are unsaved changes to the item, and do I want to save them or discard them?I am using Creative Cloud Desktop on Windows 10. Can anyone tell me why this is happening, and how I can make it stop?

I have the below javascript to calculate total time in a PDF form.  The start time and finished time are two separate text boxes that are filled when the user pushes the approriate button for the start time or finished time or the use can manually enter the time.  When the text boxes are empty, the TIME.TOTAL text box returns 0:0.  If I press the start time and/or the finished time buttons, then the TIME.TOTAL text box returns NaN:NaN.  I am relatively new to javascript. var timefinished = this.getField("TIME.FINISHED").value; var timestarted = this.getField("TIME.STARTED").value; var datetimefinished = new Date('1970/01/01' + timefinished); var datetimestarted = new Date('1970/01/01' + timestarted); var difflnMilliSeconds = Math.abs(datetimefinished - datetimestarted)/1000; // calculate hours var hours = Math.floor(difflnMilliSeconds / 3600) % 24; difflnMilliSeconds -= hours *3600; // calculate minutes var minutes = Math.floor(difflnMilliSeconds / 60) % 60

Regarding Acrobat Professional, the Compare Files function, I think it is an important function. However, some results appear out of order among the compared files. I would like to ask Adobe technicians if there are any improvements planned for this function? Or will we have to purchase other products (from third parties, such as InformIT) to compare files and/or content?

We just switched over to the continuous release (version 2025.001.20474), and we're now required to sign into Adobe Acrobat every day, sometimes multiple times a day, when we open a PDF. Since our organization requires 2FA for all logins, this is a major pain in the you know where. Is there a way to minimize how often you have to sign in? Our IT department claims that it is Adobe's fault, however, most of us tend to not trust what they tell us.

Hallo,ich habe ein Formular mit vielen Textfeldern in Adobe Acrobat erstellt. Wenn ich nun den Inhalt von einem Textfeld mit der Tastenkombination strg+c kopieren und mit strg+v in ein anderes Textfeld einfügen möchte, funktioniert das nicht. Auch das Einfügen in einem anderen Programm funktioniert nicht. Das Kopieren und Einfügen per rechten Mausklick ist allerdings ganz normal möglich.Ich habe schon sämtliche Einstellungen durchgeschaut, finde aber nichts dazu. Ist jemanden das Problem bekannt und kann mir helfen?Vielen Dank schon einmal!

Sehr geehrtes Adobe-Team, ich bin seit vielen Jahren Besitzer einer legalen Vollversion der Adobe Creative Suite CS6, einschließlich Adobe Acrobat X Pro. Die Software lief bisher problemlos unter Windows 10. Nach einem Mainboardtausch erkennt Acrobat X Pro die bestehende Aktivierung nicht mehr. Stattdessen erscheint ein Hinweis, dass die Testphase abgelaufen sei. Ich werde zur erneuten Aktivierung aufgefordert – der Aktivierungsprozess scheint erfolgreich zu verlaufen, jedoch lässt sich die Software anschließend nicht starten. Auch nach mehrmaliger Installation und Aktivierung bleibt das Problem bestehen. Mir ist bewusst, dass CS6 offiziell nicht mehr unterstützt wird. Ich brauche auch keine Unterstützung für die Software, ich möchte sie einfach nur weiter verwenden, wie vor dem Mainboardtausch.Ich bitte Sie höflichst um eine Lösung, wie ich meine rechtmäßig erworbene Software weiterhin nutzen kann. Ich benötige keine neuen Features und habe mich damals bewusst für diese

Hi I have an older machine that is running Windows 10 and has Acrobat Pro DC 2015 Release (Classic).  I would like to transfer the license to my new machine running Windows 11 Pro.  Is my version of Acrobat compatibile with Windows 11? Thank you

The link to MS Paint is no longer working. When I try to re-add it, I get the following error. I cannot find a way to edit objects in Adobe using MS Paint. Help. 

Every time I go to print a PDF using the printer icon, the upper left quarter of the first page prints and then the entire PDF prints properly. This is a HUGE waste of paper--and very frustrating. How can I make this not happen???

Hi,Every couple of months, Acrobat goes screwy.  I'm using Acrobat 64-bit, all current updates are installed.When it happens it slows my laptop  down for 10 mins - laptop only intermittently responsive, no taskbar, black screen coming and going.  Generally it seems very close to crashing.This time, I did manage to open task manager and it showed that Acrobat was using 22GB of memory, even though I hadn’t had it open when the problem started.  I used task manager to close the Acrobat process and the laptop recovered back to normal.Maybe Acrobat was going through some sort of update process, but that shouldn’t have caused it to use 22GB of memory and the problems I experienced.I think maybe it was the updater running in the background – but it shouldn’t be using such a ridiculous amount of memory.Has anyone else experienced this?  Is there a known cause and a solution?Thanks

I'm trying to redact portions of a PDF document. I used the redact tool to select multiple areas within the pages. The tool successfully marks them, but when I try to complete the redactions by applying them, the 'Apply' function is greyed out. Not sure what I can do to allow the applying to happen.  I am not working in documents that have an electronic signature, so that is not the issue.