Questions

I recently made a post that some forms I made in Acrobat which are being used by the public are not conforming to the rules I set when creating the forms, such as only allowing text in a box to go to the length of the box (no scroll). Also, some forms I've received have entered text which is duplicating over itself and text continuing past the width of the box instead of entering onto a new line. A few people on that post had replied to say that this is most likely because the people using the form were using a PDF reader which did not recognise the restrictions I added to the form. It was suggested that I edit the file so that users are prompted to open the file in Adobe Reader. How do I do this? If there are other solutions for how to fix these issues, I'd love to here them.

Is it possible to deselect a choice in a radio button group on a fillable PDF? There are times a radio button choice may be selected accidentally. When this happens, the only choice one may have is to abandon the form they have been completing, and start from scratch in hopes the mistake is not made again. Our forms are very detailed and with multiple pages and combinations of drop downs, check boxes, radio buttons, text boxes, etc... with questions totaling well over 100.  You can imagine someone's frustration if they've completed over 100 questions and near the end of the form there's a radio button question they did not mean to answer... The radio buttons are used exclusively for one choice selections only, otherwise check boxes are used. I'm interested in any simple solutions. Maybe Adobe can come up with a solution. I don't understand why radio buttons don't function the same way as check boxes. If you click once, it's marked; if you click again, it clear. Any help is greatly

Hallo zusammen,ich habe mit Word ein Dokument erstellt und es mit Adobe in ein Formular konvertiert. Leider sind dabei die Kontrollkästchen zum Ankreuzen bei der Konvertierung nicht übernommen worden. Es sind im Formular nur gezeichnete Quadrate, ich kann keine Häkchen setzen. Wie kann ich das ändern? Manuelle Kontrollkästchen von Adobe einzufügen würde das einheitliche und sauber ausgerichtete Layout ruinieren...außer es gäbe irgendwie eine Linealfunktionen.Vielen Dank schon mal für eure Hilfe!Gruß Philipp Zimmermann

Hello,I am making a calendar and want to be able to put text ontop of the date, and then for that date to dissappear if there is text over it.  If I change the form field to hidden, it doesn't allow me to type on the form.  If I change the fill color to white, the dates on the calendar don't show up.  Any help would be greatly appreciated!

Hi all! I have been having an issue with Adobe Acrobat Pro DC for the past month or so. It is constantly freezing and barely useable. As soon as I open the program by itself, it works for around 5 seconds and then freezes for a minute, then works again for a few seconds to a minute, and then freezes again. Same with opening any of my PDFs. It's just constantly freezing for minutes at a time making it very difficult to use the app.  It is running version 2020.013.20014 (most up to date according to my creative cloud app), I have done a clean install already as some of the help documents have suggested, but it's still hanging up. Quite sure my apps are not set to auto-update, and I've had Acrobat functioning for years properly on my pc and all of a sudden just constant freezing (doesn't actually crash technically) within the past month or two. Anyone run into similar issues or have a potential solution? Thank you!

My current email address which is connected to my adobe account is blocked as it was at a former employer, which has been 5 years ago. I have no password.It is a private account so the bills are withdrawn from my personal credit card.How can I change the account to my new email address without needing a verification email or log in for my account? 

Hi guys,I was wondering if I could somehow batch-controlled search/analyze a bunch of pdf docs (a thousand or so) to spot out the pdf/a docs among them.For example, I have a file full of pdfs and I want to know which of them are pdf/a, without selecting them seperatelly.AND if so, can I also batch convert them into pdf again (the whole bunch of them at a time) and vice versa (pdf to pdf/a).I'll be glad to get some answers (I've been searching the internet for an hour now and couldn't find a suitable program)thanks

I have created templates documents which are used to gather information for different individuals however when I combine the documents into one PDF that information changes on all the documents to reflect only the information of one individual despite the documents being completed with information for different individuals separately not sure how to fix this issue

In the past couple of months, everytime I try to combine 2 or more PDFs into 1 PDF, Acrobat is pulling/merging it as a Portfolio!?!?!? I do not want this & don't understand how or what changed.  I have Acrobat Pro DC.  Help!  Does anyone know how to fix this? Thanks.

I've seen this problem on three computers now where the latest update Adobe Acrobat 2025.001.20458 keeps crashing. It crashes after a 2 or more minutes when opening any pdf file. I've proved that it only happens on the latest update as the problem gets fixed when I roll back to Adobe Acrobat 2025.001.20435. I had to disable the automatic update in Adobe as the issue comes back once updated to 2025.001.20458. I've tried running AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and deleting all Adobe folders from the following:C:\Users\Username\AppData\RoamingC:\Users\Username\AppData\LocalC:\Users\Username\AppData\LocalLowC:\Program FilesC:\Program Files (x86)C:\ProgramDataC:\Users\Username\AppData\Local\TempI've restarted the PC and reinstalled Adobe Acrobat 2025.001.20458 but still crashing.This is happening on Windows 11 64bit machines. Below is a copy of error report on one of the machines:Here’s the error report details.<

I've got a document scanner that only scans one sideThis is a problem when I have 2 sided documentsLet's say I have 20 pages - all double sidedI can scan all odd pages first in one go - I get one pdf generated pages 1, 3, 5, 7, 9, 11, 13, 15, 17, 19Then I can scan all even pages 2, 4, 6, 8, 10, 12, 14, 16, 18, 20Is there any quick way I can merge both pdfs to give me 1, 2, 3, 4, 5, 6, 7, 8, 9, 10... 20?Thanks a lotMicro

Hi When I log on to our business adobe I am unable to access E-sign.  I am just getting the error below?How do I fix this?  

I have a subscrioption for Acrobat Pro DC Continuous Release version 2022 I have files on my computer that I want to edit, ie add highlights or comments to. I want to save them after editing without them going to the cloud. I have looked through the preferences and cannot find an option to turn off saving to the cloud. I have tried removing the save button, but there is no save as button, so now every time I want to save a file that I have edited or made comments on, I have to go to File > Save As > then choose the location > then overwrite the file. This is crazy! I just want to save the file with the edits to the original location.   How can this be done now without so much effort?

I, too, am having issues with Pro crashing when trying to rearrange reading order.  It only seems to occur with files imported from Canva.  It has happened with multiple different files.  

I can't add the watermark image niether the PDF is loading fast enought Your watermark feature isn't available in the web so using your app but that too isn't loading. SS attached

I have Adobe Acrobat Pro X. At startup and when I try to print to pdf I get the following in an Acrobat Distiller window: "Unable to create the temporary folder. Error 5: Access is denied." What is this and how do I fix it?

Dear,I tried several times with different pdf / docx files, but I keep receiving error message as below when I try to request e-signatures: Unable to process filesThere was an error processing your files. Please try again.May I know what's the issue? or anyone could help?Thanks.  

I am currently facing an issue in Adobe Acrobat Pro where the text or fonts appear invisible in certain documents. I have tried several steps but have not been able to resolve the problem. Could anyone please provide guidance or troubleshooting tips to fix this issue?Any help would be greatly appreciated!

Today I purchased AI Assistant which switched Acrobat to a New Interface (instead of Classic View). I restored Classic view since toolbar is on top and can be personalized.  However, I'm unable to access to AI Assistant with Classic View.  Please let me know how to access AI Assistant with Classic View (or do I need to switch  to New Interface to use AI Assistant). Thanks.

Hi,We are facing an issue with Adobe Acrobat version 25.001.20623 on Windows 11.When trying to open any downloaded PDF, Acrobat shows the error: "An internal error occurred"DetailsVersion: Acrobat 25.001.20623OS: Windows 11Affects: all users tested, multiple machinesLocal files (not downloaded) open normally.Troubleshooting performedDisabling “Protected Mode at startup” (Preferences → Security (Enhanced)) allows the file to open without error.With Protected Mode enabled, the error occurs consistently.Protected View settings (Off / Potentially unsafe locations / All files) do not resolve the issue.WorkaroundCurrently the only working solution is to disable Protected Mode at startup, which is not ideal from a security perspective. Can you help with that?Thanks.

When utilizing Adobe Acrobat Pro to read PDFs, there's a blue overlay coating all pages of all documents. Opening the very same document on any other pdf reader doesn't present the blue tint. It popped up out of nowhere yesterday and it's quite infuriating. I would like to know how to remove it, if possible. Thanks.

Dear Adobe Support Team, I recently purchased a new computer and would like to activate my Adobe Acrobat Reader license on it. However, I am unable to install or activate the software with my existing license. Could you please assist me in transferring my license to the new computer or guide me through the correct activation process? Thank you in advance for your support. Best regards, [P.I removed by moderator]

I changed my laptop and the view of Acrobat changed from Old new View. How can I go back to Old View. New ViewOld View 

I cannot make redactions because the files have signatures.  However, I have literally hundreds of files to make redactions to, so I can't just print them out and scan them back in.  What is quickest way for me to turn the signed PDF into a redactable PDF?

I am a lawyer and I have to often save court documents. Many times the PDF file cannot be saved, since the PDF shows the following error message "The document could not be saved. There was a problem reading this document (18)." This happens only sometimes, e.g. when I want to add some more orders to a compilation. I think this may have to do with the digital certification/signatures on court orders, but that does not explain why the file cannot be saved all the time. Can anyone help me with this?