Questions

Hi, I hope someone can help me.  When I edit a pdf and I click on the E-Sign Tab, I am able to add my signature, but as of 2 months ago, the "SAVE A CERTIFIED COPY" button does not work... it gets stuck and I get the following error messages:  "An error occurred while uploading.  Please try again" or "There was an error opening this document. Unable to access the internet."I don't understand why this stopped working.  I work in a school and have a district license.  I've asked my IT people to no avail.  They suggested I ask here. Thanks in advance. 

Hi My signature used to have a tranparent background. Now, the background is white. This happened when I tranferred from my old Macbook Pro to my new Macbook Pro. I made the certificate in 2021 and it does not expire until 2026. I don't want to mess it up otherwise I won't be able to clear the signature to enable me to make new versions of old documents. I have attached a file. Thanks for your help!  

The following code is in a calculation field.  I have a separate button that hides/ unhides the FC signature field. The first part works when the FC signature field is hidden but the second part when the FC signature field is visible doesn't work for some reason and I cannot figure out why. Goal is to lock the BO signature field if the CH signature field is signed (and FC signature field is unsigned) and the FC signature field is visible.  In other words, if we unhide the FC signature field after the CH signature field is signed (and FC signature field is unsigned), lock the BO signature field.   if(getField("FC Signature").display = display.hidden) //when FC sig is hidden, locks BO sig when CH sig is empty/ unlocks BO sig when CH sig is signed if(getField("CH Signature").value == "") getField("BO Signature").readonly = true else getField("BO Signature").readonly = false else

I have 3 form fields with the 1234.56 format style applied to them. When entering numbers in these fields, they should all equal to 100. Is there a way to block the last form field from entering a number over the total? Field 1__________Field 2__________Field 3__________= 100. There is no total amount form field to calculate the sum of those form fields. People can enter whatever number in the form fields, but there should be either a warning or automatically delete the last form field if they enter a number that will equal over 100.

Hi, im having an issue with Adobe Acrobat Pro. In some PDFs documments the software doesnt show all the page's contents. It says that i have to talk with the PDF's author, and my coworkers has the same problem. I tried "Soda PDF" and it shows everything. So how can i fix Adobe?, is it a bug?. 

Hello We are currently using Acrobat 2020 Perpetual which is coming to end of life soon (just seen support has been extended until Nov 25) What is everyone replacing it with? We were thinking of replacing it with Acrobat Classic, but can't find anywhere if this version includes the redact tool? Can anyone help confirm or deny if this is true? Thanks in advance.    

Some of the calculations seem to be working. But a few aren't. I'm new to this I'll do my best to explain. I've attached the document. But also breaking down and try to explain whats suppose to happen vs whats happening. The top number "National Everyday" dictates all the other numbers and calculations. When I enter a number you can see below the calculations don't calculate on the right under the 40% and 15% When I delete the top number "National Everyday" the calculations on the right appear Thank you for your time and help!  

Asunto: Consulta sobre funcionalidad de traducción y preocupaciones sobre instalación y rendimiento de Adobe Acrobat ProEstimado equipo de Soporte de Adobe Acrobat Pro,Me dirijo a ustedes para plantear dos inquietudes importantes que he experimentado recientemente con Adobe Acrobat Pro. Agradecería enormemente su asistencia y clarificación al respecto.1. Problemas con la Función de Traducción:He intentado utilizar la nueva función de traducción que se anuncia como disponible en Adobe Acrobat Pro. Sin embargo, a pesar de mis intentos, no he logrado que esta característica funcione en absoluto.Solicitud: ¿Podrían confirmar si la función de traducción está plenamente operativa y disponible para todos los usuarios con la versión Pro? En caso afirmativo, ¿existe alguna configuración específica, requisito previo o paso adicional que deba realizar para activarla y utilizarla correctamente? Agradecería una guía detallada o la solución a este inconveniente.2. Inquietudes sobre la Instalación y

Microsoft appears to have made Aptos the default font but Adobe does not recognize it.  This is a huge pain when saving emails as PDF's as it will not allow the email to be converted until it is edited and there are no 'aptos' characters in the body of the email. When will Adobe catch up and add aptos?Thanks

Due to some issues with a new installed printer driver, I lost my Adobe PDF Printer. As this might happen sometimes, I knew that best way to reinstall is to repair the installation in Acrobat Pro. This time, the repair process stucked and the computer did not react at all, so I needed to shut down and reboot. After that, the Acrobat Pro installation was still shown in the Apps but no chance at all to repair or start or deinstall. It took me some hours to finally get rid of the installation and I thought I can now install again, using my creative cloud desktop. But, for any reason, every installation attempt ends when the install process got stuck at 83%. At this point, I can see Adobe Acrobat in the Apps with a size of 1,8 GB, but I know, that before, the installation size was around 2,35GB. Furthermore, at this point, there are no more of the other installed printers shown. So All I can do is reboot the system and deinstall Acrobat pro.My system is a Dell i7 with 16GB Ram, 250G SSD, t

Hello, I have a customer who shares a server where multiple users are using the same machine. All but one customer are having trouble opening and using Adobe on the computer.We get these messages when attempting to open Adobe:"Attempt to call a method that has not been implemented." and after, "Raise without handler!" 

I installed Adobe Acrobat Pro through Intune using the msi file. When users open the program a white loading screen pops up and never goes away. We have run the AcrobatDCx64Upd2500120474.msp file to update the software.. any ideas?

En mi organizacion contamos con Adobe Acrobat Pro pero varios usuarios me han reportado que no pueden ver sus documentos.Probamos con otro navegador, pestaña de incognito, etc pero nada funciona.   

I hope not because that would be extremely un-user-friendly. It is currently asking me to sign in when I click the link in the test email I send to my other email address Thanks!Rich

I have my personal Creative Cloud installed on my work computer and I pay seperately for AI assistant in addition to my plan. The AI assistant doesn't show on the desktop app on my work computer. The app saves it's up to date but my preferences doesn't even have Generative AI as an option to enable. Version: 25.1 

When i copy PDF file to a dfifferent folder within the same directory (on the same local drive), the PDF fails to open and Adobe Acrobat pops a message saying "There was an error opening this documen. Access denied."However, if i drop the file in Edge, it opens. Why wont the copied file open in Acrobat again?? This is really annonying! Im using the latest version (switched from the classic to use AI) and made no additinal changes.Thanks

Acrobat 您订阅的是简体中文产品版本。请确认您的操作系统、浏览器和软件下载中的语言设置已设为简体中文。 When opening the software, the error message is as shown in the picture. In China, the computer system, browser, and language settings are all Simplified Chinese. 

My boss updated Adobe and noticed that his navigation pane was moved to the righthand side. He needs this moved back to the lefthand side so that he can more easily access bookmarks, pages, etc. in the way that he is used to doing. How can I help him switch this back to the left?  ^This is a screenshot of my Adobe - As you can see, my navigation pane is on the lefthand side. 

I often combine pdfs that are different orientations and page sizes into one file by opening one pdf and using the "Organize Pages" to insert the other files.  Typically instead of a regular save, I use the print to pdf option in Adobe Pro and choose either portrait or land scape and fit so that when I save, the pages are all the same size and orientation, making the file easier to read in the future. However, lately that feature has not been working.  Sometimes it simply saves the combined files in their original sizes and orientations.  Or more troubling, lets say I have file A open and add file B, then try to print to pdf using file B's name - in that case instead of saving, file B disappears from the folder.  How weird is that?  It goes thru the whole process as tho it is saving, but instead, the result is that the file deletes the file. Why is this happening and how do I regain the previous results? I am using "Acrobat Pro Continuous Release

I want to set up a form for my PDF that has only 3 fillable fields.  I also want to be able to use the Fill and Sign tools to enter data.  However, when I have the form fields, I get the error message that says "The author of this document has identified fields that you can fill."  The only option from the Fill and Sign tools available is the signature option. How is it possible to use the Fill and Sign tools, such as Add Text or place an X on a checkbox, with a document that has defined fields created with the Prepare Form tool? Thanks

Hello together, Maybe someone can help me with this. I´ve created a form and wanted to set up an e-mail button in the form, which opens the e-mail address and the form with attachment as an e-mail as soon as you click on it. Is that possible? It is also possible to edit buttons or text fields so that they have to be filled in before they can be sent? Thanks you in advance!

I use the highlighter within a play or movie script to make comments to myself and use different highlights colors to color code the comments (ex. purple = scene #, blue = thematic line of dialogue, etc.). I know there's a way to filter the comments by highlight color so I can just see comments of a certain color (ex. purple = scene numbers), but I can't remember how. Can someone help me with this?

My checkbox name is "Check Box1" is it possible to toggle its state with a button click?

For approximately the past two months, Acrobat DC reports "not responding" for about 20 to 30 seconds when I open it. This happens again when I open any PDF document (even one with just a single page). It happens again when I select any of the tools (Edit, Combine, Organize, etc). It also happens when I try to drag or rezize the application window. Machine Resources:Processor 11th Gen Intel(R) Core(TM) i9-11950H @ 2.60GHz 2.61 GHzInstalled RAM 32.0 GB (31.7 GB usable)System type 64-bit operating system, x64-based processorEdition Windows 11 ProVersion 21H2OS build 22000.739Experience Windows Feature Experience Pack 1000.22000.739.0 The post acrobat-dc-extreme-slow-on-windows-10/m-p/12118085 points to how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 with instructions to clear %appdata%\Adobe\Acrobat\[version], so I presume this would be C:\Users\willi\AppData\Roaming\Adobe\Acrobat\DC\ on my computer. I renamed the directory and restarted Acrobat.

I have three text boxes named Text1, Text2 and Text3.  I have another three text boxes named TextA, TextB and TextC.  If text is typed into TextA, I want Text1 to be visible and Text2 and Text3 to be hidden.  If text is typed into TextB, I want Text2 to be visible and Text1 and Text3 to be hidden.  If text is typed into TextC, I want Text3 to be visible and Text1 and Text2 to be hidden.I've tried using the following script, which works for four text boxes (Text1, Text2, Text A, TextB), but I can't modify to work when I add Text3 and TextC: if (event.target.value == "") {this.getField("Text2").display = display.hidden;}else {this.getField("Text2").display = display.noPrint;}if (event.target.value == "") {this.getField("Text1").display = display.noPrint;}else {this.getField("Text1").display = display.hidden;}