Questions

i everyone,I’m working on creating clear and accessible PDF guides for medical devices, including instructions on   for patients who need easy-to-follow documentation. I want to make sure the PDFs are optimized for readability and accessibility, especially for users who rely on screen readers.Can anyone share tips or best practices using Adobe Acrobat to enhance accessibility in such instructional PDFs? Features like tagging, alt text for images, and form fields — what should I focus on to make these guides user-friendly and compliant with accessibility standards?Thanks in advance for your advice!

Hello to everyone!!! I want to cancel my subscription but when I try I cant find any plans to cancel. What should I do?

It's possible I missed something, somewhere, but... I upgraded from the Personal Pro to Team Pro account specifically to gain access to the CSV powered Bulk Sending option... But when I click the tile for Bulk Send or follow the option through the Windows app ... It displays the same screen I had for my Individual account. There is no link, button, or hamburger menu option that I see anywhere to upload my CSV file to handle email and contract filling like the KB screenshots show. This is what I get: This is what the KB says should be available:   or this:  Neither or those shows Amy suggestions on what I'm overlooking or how to fix this?

I do not know if this is the correct forum, but whatever. I guess my last post was not posted in the right place and was moved  but I cannot find it. Anyways... not only am I unable to find the AI Assistant on my ipad app, despite the fact that the app store has it advertised as available as does Adobe homepage, AND the posts here... and I have adobe pro and premium (yeh - thanks for that... I've been paying for both for TWO years after one of the services that used to be in adobe premium was used to pro, so I then had to buy Pro, yet Adobe NEVER told me that I was payinf for duplicative services, and despite my asking repeatedly over the years on the chat, I could never get a straight answer... so just TODAY, I learned that YES - as I suspected, I've been paying double for like two years and was never once informed... instead, I am constantly having to buy NEW plans to get services .... but I digress....) my complaint NPW is that I purchase AI assistant and I cannot use it on the

We have a user that launches the Welcome to Adobe Acrobat message every launch even after hitting continue. We've tried several things like uninstalling and reinstalling, and updating to the latest version (2024.001.20629). There are no updates left and we've had the behavior occurring the whole time. It doesnt sound like a major issue but since it occurs everytime its launched and blocks the files from opening and then has to be clicked on that means it's like an extra 30 second boot up time whenever a PDF is launched. Hoping to get some help since they've been dealing with it for a few weeks now. Thanks! 

On my desktop Adobe Pro app, I get this popup error on almost every Tool I click on: ""Acrobat has encountered a problem. Some features may not work as expected." With most tools, such as "Insert Text" or "Edit Pdf", I click OK and it proceeds to allow me to use the tool without issue. (When I say "without issue," I mean that the tool seems to work; my one caveat is that nothing appears in the Menu/Edit toolbar on the left hand side.)So most tools work regardless of the error popping up. However, the "Redact" tool does not. It allows me to select text and redact it, but it does not allow me to Apply the redactions. When I try, the whole screen goes dark gray with a ghost image of the adobe document in the background, and a plain white box in the center of my screen similar to an error window popping up but without any words or message in it. I can't click on anything, but it disappears when I hit my escape button, having not applied the redactions. I have checked for updates and i

Hello,I have a PDF that has text fields that are autofilled based on a value that is selected in a dropdown list. The script looks something like this: var dropdownValue = this.getField("Admission Type").value; switch (dropdownValue) {case "Type 1":    this.getField("Requirement 1").value = "Waived"    this.getField("Requirement 2").value = "Waived"    this.getField("Requirement 3").value = "Waived"    this.getField("Requirement 4").value = "Waived"    this.getField("Requirement 5").value = "Waived" break; case "Type 2":    this.getField("Requirement 6").value = "OK, 60+"    this.getField("Requirement 7").value = "OK, 60+"    this.getField("Requirement 8").value = "OK, 60+"break;} This is working fine; however, on rare occasions, I need the flexibility to manually type in other values for certain requirements. For example, if completing my fillable form with "Type 1" selec

Long time user and forum follower. I've gotten help off here several times, but first time posting. We have a form in the Army to write up faults. I changed it to auto calculate money, manhours, etc. I've created it with 3 pages in case we have to write more stuff up. I have each totals calculating total from page 1 + total page 2 etc. Is there any way to validate the next page will only calculate if data is put in any of the fields on page 2? In other words no total will auto calculate on page 2 and page 3 unless a field is filled on page 2. Like if data is in "field1" or "field2" or "field3" etc then it'll begin calculating that page. Have attached screenshots of 2 of the pages. 

I've seen a couple similar posts and followed many troubleshooting suggestions already, but nothing has solved my issue - I'm trying to combine 4 PDF files within Adobe (also tried using Adobe Acrobat online), and the files will upload and can be previewed, but when combining, the process never finishes. I've re-started and checked the software version is up to date. I've also tested other PDF files, which have no issues combining. So, I reduced the file sizes and made sure there was no protection but the same issue still occurs regardless of how I grab the files or drop the files. There is no error message or failure - the process simply doesn't finish. I even tried adding one file at a time and they all have the same problem (and are from the same source). Oh, and I already checked to make sure the "save as PDF portfolio" option is not checked. Any other suggestions? 

When using Adobe Acrobat or Adobe Acrobat Reader on Mac OS, scrolling the page with the mouse wheel is too fast, and a light scrolling will scroll 2-3 pages, but the same mouse can scroll the page very slowly on Adobe Acrobat on Windows 11, even if I scroll the mouse wheel quickly (The settings in mouse App logi option+ and Windows 11 are both default). I want to ask if Acrobat on Mac OS is not perfectly adapted to the mouse like on Windows11? (Because other PDF Software on Mac OS like PDF expert doesn't have above problem yet.) Too fast page scrolling speed will cause users to be unable to read the PDF file carefully and need to scroll the mouse wheel very carefully to avoid the page moving too fast, this rolling reading experience is very annoying . The mouse involved in the above issue is Logitech's Master3, and adjusting the scroll speed of the scroll wheel in the system settings of the mac and Logitech's software "logi option+" can't change the above situation of too fast scrollin

Hi all, I received help previously for a script to calculate duration between 2 times, however it doesn't work if we have nightshift times (i.e. from 10pm to 5am). If anyone could help to adjust it for nightshift that would be appreciated. Here is the current script and the form: if ((this.getField("End TimeRow1").value.length == 0) || (this.getField("Start TimeRow1").value.length == 0)) {event.value = " 0 Hours 0 Minutes";}else{var timefinished = this.getField("End TimeRow1").value;var timestarted = this.getField("Start TimeRow1").value;var datetimefinished = new Date('1970/01/01' + " " + timefinished);var datetimestarted = new Date('1970/01/01' + " " + timestarted);var difflnMilliSeconds = Math.abs(datetimefinished - datetimestarted)/1000;var hours = Math.floor(difflnMilliSeconds / 3600) % 24;difflnMilliSeconds -= hours *3600;var minutes = Math.floor(difflnMilliSeconds / 60) % 60;difflnMilliSeconds -= minutes * 60;event.value = hours + (minutes/60) ;} 

I'm filling out a form for a friend to come to the US to study. I have this Gov't form but I cannot get it signed.  First, I tried to get him to sign it the normal way but the software will not allow me to send it to him. I guess when I sign first the document is then unsignable.  Then I tried the bulk sign and put his email on it and then mine and then created/marked area for the signature but tells me that he can't sign it. He's in China and I'm in the US. My signature is using my pre-created signature because I have an Adobe Paid account. He's signature is written because he doesn't have a paid account is just writing his signature.  1. How can I tell if this is the document or the software? 2. What are the conditions for this to work to work properly? 2. For multiple signatures, are the same fields signed or can I have them sign different parts of the same document?  I'll reproduce the document again and post screenshots later

I need the download link to the Adobe Acrobat Pro DC  19.021.20048.26832 2019.I was working on this version from I got this device, and I need to complete working on it for a project.

I want to create a document which includes a video. It also contains a couple of screenshots. I'm trying to articulate how I would like to create a mobile application.  I've created a document in PAGES and it works nicely, but to send it to others I need to put it in a format everyone can use. So, when I convert my PAGES doc to Acrobat, the video appears as a still.  What can I do?

Hi,I have a problem installing Acrobat Reader 2020. An error message appears. see the attachment. Does anyone have experience with this and a solution. It is an official license that I have purchasedThanks in advance

I have two signature fields: "CH Signature" and "BO Signature".I have five other fields: "889 Check Box" , "Type Selection",  "Date1_af_date",  "Source Selection",  "Items Check Box",   Starting point is:"CH Signature" unsigned and unlocked"889 Check Box" unlocked"BO Signature" unsigned and locked"Type Selection" unlocked"Date1_af_date" unlocked"Source Selection" unlocked"Items Check Box" unlocked 1. When "CH Signature" is signed, two things should happen: a. Lock "889 Check Box"b. Unlock "BO Signature" Therefore, "CH Signature" runs the following code when signed:this.getField("889 Check Box").readonly = true this.getField("BO Signature").readonly = false "CH Signature" has a Mouse Exit trigger set to always ensure that opposite happens when signature is clearedif(getField("CH Signature").value == "")//CH sig not present { getField("889 Check Box").readonly = false getField("BO Signature").reado

I Have a form I am building that I would like to indiate a multi line address to populate. I have read a few forums but I am not clear where the various texts should go. Should they be in 2 separate boxes? (selection box directing to a second box?) Screen shots might help because im having trouble visualizing it.  Right now I have 1 Dropdown box. In this box I would like to list several USA address options with the line break instead of 1 long unreadable line.  add1: Toll West450 - 400 Westmont Dr.San Pedro, CA 90731 USA  add2: Toll Ecomm450 - 400 Westmont Dr.San Pedro, CA 90731 USA  add3: Vertex1127 Derwent WayDelta, BC V3M 5R4 add4:California Port1 Water StLos Angeles CA 90731 Can somone help?

Before you jump on my case, let me point out that yes, I did search for this issue, and yes, I did find lots of responses, and yes, I did try them multiple times, and no, they did not solve the problem. Windows 11, Acrobat Pro.I recently changed my subscription from lots of apps to only Acrobat Pro, and now I have this problem.I've uninstalled, run the Acrobat Cleaner, reinstalled, turned off the security settings, and tried to run both of the preflight functions.  Multiple times, with hard reboots.The only profile ever displayed anywhere is one that I made earlier, in an attempt to figure out what the issue was. That profile (library) cannot be deleted, BTW, even by an uninstall or the cleaner. I am only able to run Preflight by using this custom profile, since nothing else is displayed anywhere. Unless I can get that function working there is no reason to subscribe to Acrobat at all. Assuming the explanation provided (security lockout) is correct, it's pretty darn sill

This is simply a bug report. I've come across a rather strange issue. When I choose the "Save as Adobe PDF" option in Microsoft Word, Adobe Acrobat adds these superscripted 6s where spaces should be in the text. I have tested this quite a few times, and the issue appears to be with a font I am using, "Work Sans", when I italicize the font (using Microsoft Word's italic formatting option, NOT an italic version of the font itself). This issue does not appear with other fonts I have tried. The text renders fine in Microsoft Word itself, it's only when converted to a PDF that this happens.My fix for this has just been to not italicize the text - I can't use a different font because this is one of our brand fonts, but I wanted to report the bug either way. It's very difficult to know if this is a Microsoft Word (latest version) issue, a font issue (Work Sans OTF, downloaded from Google Fonts), or Adobe Acrobat issue (latest version). I have been having issues with Work Sans in InDesign

How do I jump to a specific page on a PDF from any application (like PowerPoint) and open it full screen in Adobe Acrobat? I figured out how to create a link that opens a specific page in a PDF but how do I make it open full screen at the same time in Adobe Acrobat?

Hi there, I have a form with three layers. The full form is on one layer and layer 2 and layer 3 have additional form fields that I want to displayed depending on the choice made in the dropdown. Can anyone please assist me? I have very basic Javascript skills. Much appreciated! 

Hi,I've just bought an e-book in PDF format. I got a URLlink.acsm file. I've created an account on Adobe website but I didn't received any e-mail confirming the creation of my account. How can I find my Adobe ID please.Frankie

I am trying to merge two PDF-files. But Adobe says that the files are not supported. Even though they are regular PDF-files and I have tried with several different files. The files are not big at all either. What is wrong?

Hallo zusammen,Habe gerade Adobe Reader DC Pro installiert und möchte die deutsche Sprache einstellen. Die englische ist voreingestellt. Habe es versucht, die benötigte  Datei "AlfSdPack.cab" wird aber nicht gefunden. Was mache ich falsch?Besten Dank

Bonjour,J'ai créé un PDF en formulaire que plusieurs personnes doivent remplir. Il y a juste des cases à cocher, et lorsqu'une personne le rempli et l'envoi à l'autre personne, le PDF n'est plus remplissable.Est-ce qu'il y a une solution lors de la création du PDF ? Je l'ai créé directement depuis InDesign et ensuite exporté en PDF interactif. Merci d'avance pour votre aide !