Questions

Much of our catalogue of sheet music has covers created as A3 landscape spreads (front and back). When collated, the cover PDF is inserted as first and last pages. The first is cropped on the left to A4, and the back cover cropped right. For years this has worked fine.Now when I print a booklet, the covers look fine on screen preview, but when printed the whole A3 cover is reduced at rotated 90 degrees to fit on A4 (same front and back). If I open the PDF in another program (e.g. PDFX) there is no problem, so I assume error is with Adobe - perhaps a recent update?At the same time, where covers have a white background they are printing out with a slight tint. Likewise with some, but not all, pages. Again, this wasn’t a problem before. Why?I don’t know how to start fixing these - any suggestions please? Sarahemersonedition@juneemerson.co.uk

Tengo un problema para firmar PDFs en Adobe Acrobat DC / Reader en macOS usando un token ePass2003 / FEITIAN / Macroseguridad.El módulo PKCS#11 que tengo cargado en Adobe es: /usr/local/lib/libcastle.1.0.0.dylibAdobe reconoce el token/certificado, pero al momento de firmar aparece: Error PKCS#11Código de error: 0x30También probé con AutoFirma y aparece un error relacionado con que no encuentra la clave privada asociada al certificado.Ya probé reiniciar la Mac, reinstalar Adobe, quitar y volver a cargar el módulo PKCS#11, desconectar/reconectar el token y revisar el certificado en el llavero de macOS. ¿Alguien logró hacer funcionar ePass2003 en Adobe Acrobat sobre macOS? Me serviría saber versión de macOS, si es Intel o Apple Silicon, versión de Adobe, driver usado y ruta exacta del módulo PKCS#11.

I had to reinstall Adobe Acrobat Professional 12.0 Win UE otherwise known as Adobe Professional DCSoftware installs fine after I enter the Product Serial number.  I have both the Product Code and Serial Number.When I launch the application, it asks me to login to my adobe account using the QR code it presents to activate the software. I do that and it says successfulI then go back to launch the application, and it again asks me to activate the software.  I have tried 10 times.  No luck. Any suggestions how to get around this issue?

Hello,The recent 12-Jan-2026 seems to have changed how highlighting works in the comment tool. It used to be possible to highlight in a blank area , for example under a block of text or music stave, then add text notes. It would also straighten out the drawn highlighter line, which was useful. Since the update, highlight trys to find adjacent text or objects and selects them, often incorrectly. It no longer highlights a length of text or blank space. I find it far less useful now than it was. Please revert to how it used to behave prior to the recent update. I can (sort of) do what I want using the draw tool, setting colour and opacity to get a similar effect, but it no longer straigtens out the drawn line. It also means setting the draw tool to do what I want everytime I use it. Thanks, Colin.

For some reason the tool Compare files causes Acrobat to freeze and I then have to terminate the program. I use it a lot but now it doesn’t work. Anyone who knows why?

I'm running into a repeatable crash in Acrobat and wanted to check if others have seen this or if there's a known fix.Acrobat Version: 26.2.21901.0No third-party plugin is installedSteps to Reproduce:Open a small PDF without acroforms in Acrobat. Go to Window > New Window to create a second synchronized view of the same document. Add a text comment (Add Text Comment) in both windows. Close the second window that was created via Window > New Window. Acrobat immediately becomes unresponsive and crashes.Expected behavior: Closing the secondary synced window should just return to the single-window view without affecting the document or the app's stability.Actual behavior: Acrobat freezes right after the window closes and then crashes entirely.This happens consistently for me following the exact steps above. I've attached the crash report and repro video in zip file for reference.Would also appreciate it if Adobe could confirm this is a known issue.Thanks in advance!

Last week, Acrobat stopped opening.  I have tried:different documents different methods to open the app multiple uninstalls/reinstalls cleaner tool deleting hidden files a rabbit hole of other suggestions from googleNote: when reinstalling, it says it is compatible with my systemDiagnostic Logs:{"diagnostics_version":"1.3.3","diagnostics_machineid":"30ccd026771bdabaa6d4da1ed5fed4225373c047fbeb05419e66286ca2e99beda8bc0d06b3d1fce331383cb566149eda1d3c6b1d6ce5e1e1c02e1397b9026fe0","diagnostics_component":"","acrobat_version":"DC","acrobat_acrobatinstallpath":"\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app","acrobat_product":"Acrobat","acrobat_versionnumber":"26.002.21901","diagnostics_silentapp":"False"} Thank you for trying to help!

. I did this to password protect the pdf.  I open in Word, Double click on the .pdf image and get an error that says Acrobat is no

Years ago, I saved a .pdf into a MS Word .docx. I did this to password protect the pdf.  I open in Word, Double click on the .pdf image and get an error that says Acrobat is not installed so can’t open.  There’s no selection for open with.  Adobe Acrobat IS installed as an app on my computer. Why won’t it use it to open.  See error below. I will also check for info in MS Word support.  Thanks for any assistance you can offer!!  

Hi all,We’re experiencing an ongoing and very disruptive issue with Adobe Acrobat when reviewing and digitally signing PDFs.What’s happening:While reviewing multiple PDFs and applying digital signatures, Acrobat frequently glitches.After signing and saving, the signature disappears with no error message.This forces users to re-open the document and re-sign, sometimes multiple times.Saving, editing, and signing actions are often slow or delayed, which seems related.Impact:PDFs generated by instruments must be reviewed and digitally signed in Acrobat.It can take 1 to 5 attempts for a signature to actually persist.In ~99% of cases, there is no warning or error — the signature simply vanishes after save.Environment notes:Issue occurs across multiple documents and sessions.Happens during normal review/sign workflows (not concurrent editing).Extremely time-consuming and risky for compliance-related documents.Has anyone else encountered this?Any known causes (cloud sync, autosave, incremental

Several users have reported that the Adobe Acrobat application closes automatically within 4–5 seconds of launching. We've found that manually clearing Adobe-related cached credentials from the Windows Credential Manager resolves the issue temporarily. However, this problem keeps recurring. Has anyone encountered this behavior before or found a permanent fix for it? Any insights or recommended solutions would be greatly appreciated 

In a new PDF file of a contract, text not showing on completed PDF from Docusign. Getting the error code: There was an error processing a page. Bad font object or font descriptor object. How do I fix? PDF works in Apple Preview

I have a current subscription to Acrobat and I'd been using it without any issues for years. Today, the app installed on my computer is not allowing me to edit a document and instead forcing me to upgrade to a Pro subscription with other apps. Editing a pdf is definitely included in my subscription, so why am I forced to upgrade? I can't select to opt out or anything either and it's hindering my work. Can someone tell me how I can stop this?

Acrobat 2d measuring tools 'snap to point' options not working. This has recently stopped working (Aug 2026). It's not just my version either, it's also stopped working for everyone else I have spoken to who uses this tool.

Getting the above prompt, how can I disable this ? I don’t want to add my sharepoint libary to Adobe, I want adobe to do its job and just open the PDF.

Looking at everything on line.  Nothing is working. My accountant put my last year’s returns under a password. Which I have. But now that I want to share them with a new accountant, I just want it easy and simple. NO password. How do I do it?  All I see is “protect” no “remove”.  Thank you!!  SO frustrating. And again, YES I have Adobe Acrobat.

This topic pops up periodically in the Acrobat community, but none of the prior resolutions fit my situation. I confirmed with my coworkers that this issue is not unique to my computer as multiple people have this same issue.  With Adobe Acrobat Pro open, right-click Copy works fine; however, when I'm copying data between forms and applications all day, and Acrobat is the only one that CTRL-C doesn't work, it has resulted in the wrong data being pasted or none at all. It is now getting to the point of impacting workflow for our team.I did NOT have this issue when using Adobe Acrobat Reader; however, this became an issue when our company updated its license to Adobe Acrobat Pro - Continuous Release, and we are currently using V. 2024.003.20.180. There are NO restrictions set on the forms. Thank you in advance for any assistance. 

When open autocad converted drawings wuth my Acrobat. acrobat will freeze and show not responding, it works fairly fine for all others PDF files. 

Hemos comprado un equipo nuevo y necesito descargarlo para instalarlo.Necesito ayuda URGENTE.Gracias.

EDITThis has been sorted, there was a firewall rule stopping it from loading properly.------------------------------------------------------------------------------------------------------------I have been sent a document at work that needs to be signed but the signature fields don’t open on my machine, the link goes to the Adobe Acrobat Sign page on the Web (tried on both Edge and Firefox). I have sent the email to my home address and it opens fine on my computer.Does anyone have any suggestions of what to look at on my work machine or firewall to get this to sign. It used to work fine up until a couple of weeks ago.Any help would be most appreciated.Thank You

My Adobe Acrobat installed app suddenly stopped working.I am using a MacBook M1 (Ventura 13.1) and have the latest version of the app.Everything was working fine for all the months I’ve been using it. One day, I was working normally using the app, when I was finished I closed it and about 30mins - 1h later when I came back to re-use it on something else it wouldn’t open (one hop on the slide-bar and that’s it). I tried everything from adjusting settings on my computer to cleaning, deleting and re-downloading the app - nothing…  Any ideas of what to do??

Hello,I want to create a Custom Dynamic stamp that uses the current day’s date on the date the stamp is used, and shows the date using a 3-letter month in all caps, then the day, then the year: MMM dd, yyyy. For example, 1/1/2026 should show up as “JAN 01, 2026”From Acrobat Pro DC (Ver 2026.001.21691), Win 11, I did the following:All tools > Add a stamp > Custom stamps > Create. In Select Image dialog, selected Browse to choose image > Open > OK In Create Custom Stamp dialog, selected Dynamic > entered Name for stamp > OK Navigated to newly created PDF stamp file and opened it: C:\Users\username\AppData\Roaming\Adobe\Acrobat\DC\Stamps > xxxxxxxxxxxxxxx.pdf With new stamp open, selected All tools > Prepare a form > Create form. Selected Text field, placed on stamp, switched to Select tool, double-clicked text field. In Text Field Properties dialog box, selected Calculate > Custom calculation script > Edit. In JavaScript Editor, I entered the following

Product: Adobe Acrobat (64-bit) 26.002.21931, Continuous track, Creative Cloud subscriptionOS: Windows 11 Home 25H2, build 26200.9550Hardware: Dell XPS 17 9710, Intel i7-11800H, 64 GB RAM, NVIDIA RTX 3050 Laptop SUMMARYSince mid-September 2026 my laptop froze completely 8 times (screen locked, no input, Sign out hangs, only the power button works). Windows never blue-screened. Each freeze is preceded by the System event log entry Win32k 704 "A desktop heap allocation failed", followed by Explorer.EXE, ctfmon.exe and dwm.exe crashing. A per-process monitor running every minute shows Acrobat.exe is the process filling the desktop heap:- 2026-09-23 14:17 -> 14:18: Acrobat.exe went from 205 to 10,000 USER objects (the per-process cap) within one minute, right after a second Acrobat window opened a PDF. Session total went 3,577 -> 13,241. The PC froze about 30 seconds later.- 2026-09-23 14:42: a freshly launched Acrobat.exe, sitting on the Home screen with NO document open, owned 12,1

I’m an IT technician writing this up on behalf of our own support desk. Over the past several months, we’ve seen a large influx of users (must be close to triple figures at this point) reporting that they’re unable to open PDFs. When investigating, we find that Acrobat is creating a background process every time an attempt is made to open a PDF:But it doesn’t actually open anything. From the user’s perspective, nothing happens. When this is occurring, the Acrobat client itself also will not load on-screen when opened via the Start Menu or desktop shortcuts, and there are no associated errors at all. The only way to correct this is to close all the Acrobat processes, which will make it start working normally. The problem is that this is only a temporary fix and it soon starts to reoccur for the user.Some additional info:All of our clients work inside Citrix VDIs, a majority of which run Windows 11 24H2. This has been occurring for months, so affecting multiple Acrobat versions (last con

Its an encrypted docunented that only adobe can open but it doesnt open on adobe