RoboHelp

I am trying to customize the responsive HTML5 > Coffee Layout that is provided out of the box. I tried changing the colors of the background and the font but it does not apply. I could add my custom logo. But the colors are not getting updated in the output. Is this an issue with the layout?

I am trying out RH 2020. The Sharing options have linkedin, FB, twitter, email. Can we add an option where the user can save a page as PDF? I know another option is to use Print and select save as PDF. But I am skeptical if users know about this.

Hi all, I am just starting to play around with the Microcontent. I created some collections and placed them at the respective places in my TOC. When I then create an HTML5 output, a message is shown saying "Output completed with some issues". When I check the output log, there is a warning message for every Microcontent I added: "Warning: skipping external link "microcontent/FAQ.mc"However, when I check the output, the Microcontent is there and seems to be complete.Why is this message shown? Am I doing something wrong here?Thanks and regardsKarin

I am creating a file with lots of topics and sections and I need a way to expeditiously navigate this. On the order/magnitude of a phone book/dictionary/encyclopedia. I was thinking that a scrolling object such as a table(s) or list(s) but I can find nothing about adding scrolling functionality to these items. Please advise.

Hello,I wanted to check to make sure this wasn't user error or just something that can't be done with RH.  I am using RH2020 update 2 mac. I have several long topics that have bookmarks.  I am trying to place a little matrix at the top of the topic with links to those bookmarks further down the page.  In the html5 version, the links jump you right down the page to where where the bookmark is.  In the PDF version, the links have the styling to indicate a link but you cannot click on it.  NOTE:  This only happens when i am linking to a bookmark within the same page.  Linking to bookmarked items located on another page/topic works.  It is only bookmarks located on the same page.  I have tried typing out the link title, highlighting it and dragging the bookmark from the contents onto the desired link.  I have also just tried dragging the bookmark from the contents menu directly onto the page. 

How does one get their hands on RH2020? I am a subscription user and on the latest version of RH2019 (release 14), but can't see any path to go any further. The marketing documentation would seem to hint that it is out and available, but I'll be darned if I can find it anywhere.  I'm particularly anxious to try it in a desperate and probably delusional hope that improvements have been made to PDF output generation. After several support cases and "resolutions" that never last for more than a few hours, I'm growing extremely frustrated with this aspect of 2019. 

I'm using RH2019 Classic to compile CHM help files (HTML Help) and some users are unable to see the content. They get a Windows message that the Publisher is unknown so I suspect that Windows is blocking the content but am not sure how to correct it. I previously used RH2015 and didn't experience this issue. Thanks.

Hello everyone, today I realized that during the opening through an external link of a page, belonging to an HTML5 project published online, a box appear indicating thath missing an image or logo, which I think can be set to display the complete content of the published help (see image below)the script shows these elements:In robohelp 2015 in this position there was the writing with link "Show", in RoboHelp 2019 I think it can be configurable but I can't find the way to do it...

Hello everybody,i have a problem and i need some help. Maybe someone knows the answer.I installed RoboHelp 2020 on a free trial version to test some abilities. I upgraded some projects from .xpj to .rhpj. It worked pretty well. Next thing I wanted to do is to generate an output. But everytime I want to create Microsoft HTML Help data (.chm) I see RH working but when he’s finished an error occurs. I can’t find the solution for this problem. I varied some settings, but nothings works. Thanks, best Regards, Siddik 

HiIs there any way to apply character formatting (such as bold and italics) to words in a glossary definition? In TW we typically bold field names, window names, etc., but I can't see how to do this in RH2020.

Hello.I try to edit the tooltip of the icon in the lateral bar.See the screenprint.Thank you.Magali

Hi,We have a WebHelp that consists of a number of tutorials, imported as SWF files. The tutorials were created using Captivate. Since Flash support is ending, we are looking for ways to play the video simulations in the Online Help. I have read somewhere that HTML5 outputs are only compatible with Responsive Help. Is this true? Does that mean we have to change the output type from WebHelp to Responsive Help.Also, while trying to import one of the tutorials ( we published the tutorial in HTML5 file format) into a newly created Responsive Help for testing purpose, we encountered 2 different ways of doing it. Which is the correct process?1. Project>Document Import>Adobe Captivate Demo. The Select Captivate Demo pop-up window appears wherein you mention the topic title and select HTML 5 Ouput or SWF output. We only selected the HTML 5 output.We use this most often for importing SWF output.2.Insert>Captivate(from Media area). The Adobe Captivate Demo pop-up window appears wher

Hello!  We recently shifted to using RoboHelp 2020, and in fact, just today, I updated to the latest version as well. However, I am seeing a problematic issue with RH's search results that I'd really appreciate some help with. I am probably missing a setting or something, but I just can't figure it out.  We are no longer seeing any rankings and some of our results are missing as well. Please see the image below. While our old output yielded 61 topics, the new one only does 10.  I tried this setting below but all it does is increase the results to only 20 per page. Enabling the substring search doesn't help either. I looked over the Project Settings, Preferences, but there doesn't seem to be anything that relates to this.     I am still not able to see all my results, ranking,  nor any nav arrows at the bottom of the search results allowing me to move on to another page like we used to (image below).   Finally, s

Hi, Everyone. I thought I had stripped out all bookmarks before importing a MS Word doc (RH 2019, new UI). But I must have screwed up somewhere. My RH project has loads of these Word-legacy bookmarks.  I'm mostly fine with just leaving them alone. However, when generating a PDF, some of the bookmarks appear to be making the bookmarked content visible in the PDF, even though the TOC does not contain that content. So my questions are: How to delete bookmarks?Is there a way to batch delete bookmarks?Is there a way to generate a report that shows all bookmarks?  Thank you!

Hi, I'm using RH 2019 (version 2019.0.14) and i'd like to know if , when I generate my output (webhelp) it is possible to generate these files: - Robots.txt  - sitemap.xml If so, how can I do? thanks!   Armelle

Hi all, Is it possible to insert a PDF in a topic (almost like an attachment) for a printed output. Thank you 

Hi, Everyone. I've imported a MS Word doc into RH 2019 (new UI). The import created topics that are all "pages," as opposed to "books" (screenshot):   Now that I'm creating a Table of Contents for the project, I'm wanting to nest some topics under others. But apparently b/c they're all "pages" (not books), the "Move Item Right" button doesn't have any effect. Is there a way to convert a page into a book?  If not, how should I proceed? Thanks!!

Hello, Our clients have recently informed us of several display issues when using the legacy version of Microsoft Edge (non-Chromium). We have created output using the Orange skin. I have tested and confirmed all these issues by creating a new, blank project, using an unmodified Orange skin, and observing the results. The issues are as follows:The Home page displays a large gap between the drilldown tils at the top and any content you select for the home pageThis appears to be due to an incorrect "calc" in layout.css that Legacy Edge interprets incorrectly. In Chrome and FF, it correctly shows as 100% - 29em. Legacy Edge shows it as -29em + 100%The home page footer displays in the middle of the linked topic content, likely due to #1Content on topic pages does not display. Only the breadcrumb headres for the topic show. This only occurs on a web server environtment; this works as expected locally. I have noticed that the console in Edge Legacy reports errors with the open

RH2020.1  Output is Responsive HTML5 using Azure Blue skin. When I perform a search, the results panel displays the breadcrumbs/URL for some topics, but not all. It's odd. Thoughts?

Where do you specify/configure the number of characters from a topic to display as a preview/context for a topic that's returned in the search results? This is the text that includes a search keyword(s) that is displayed between the topic title and topic search breadcrumb/path (aka wSearchURL). This is for RoboHelp 2020 Responsive HTML5 output that's using the Azure_Blue skin.   

I am looking for suggestions for troubleshooting. I tried searching the forum, but couldn't find anything similar. I have a project that I have upgraded from RH 2019 Classic to RH 2020 update 2. The project compiled OK in RH 2019 Classic. When I compile using the same TOC in RH 2020, no topics are visible in the TOC, except the default topic and a topic almost at the bottom of the structure. I can see some books, but not all, and the structure is incorrect. When I search the project, it seems that all topics are in there, just not available from the TOC. I checked the log, and there are a couple of missing images, and there are also some broken links, but that should not cause such issues. I have tried using the same TOC to create a PDF and that worked OK. Would the easiest workaround be to create another TOC? The structure is pretty long, so it would be quite time consuming. Regards,Rannveig

In RH 2020, I have a top navigation menu with about 7 to 8 items. I think after a fixed width it just hides the remaining items. Is it possible to wrap then and show on the next line? Something like this?A | B | C | D | EF | G

How to insert a PDF in the Robohelp File. I am using Robohelp Classic 2019. Please help

Hello, all, We have recently had customer reports of an issue using the latest versions of Firefox with our localized help systems. This includes the latest ESR releases.  It seems that Firefox does not display Asian-language text or extended ASCII charachters correctly. Extended characters include things like the HTML em-dash.  The files look as expected when viewed locally. It is only when we view them online in a web server environment that the issue occurs. We have tested this by creating a new project from scratch an applying an unmodified Orange frameless skin preset to it.  Has anyone else encountered these issues? Screenshots follow to as a demonstration. Firefox on QA server: Firefox viewed locally: Thank you for any help you can provide.

Hi everyone, I'm using the latest version of RH 2020. This isn't a bug per say - but user error. I'm looking to see if there's a relatively easy fix. In short: My heading tags apear to be partly in the wrong order in the Contents page. It appears that the H1 and H2 tags etc in HTML seem be applied to the wrong  headers. Is there a way I can modify stylesheet to change this?  See what I mean below. Create, open and close jobs should be 'normal - where as the headers below should indented - if that makes sense?