RoboHelp

I'm coming back to RoboHelp after a long absence (RH11 was the last version I used), and I'm trying to wrap my head around all the new features. I'm getting the hang of it for the most part, but I'm a little confused about how to handle subtopics in the TOC. Basically, what I am working on is a manual with about 1000 topics.  There are 8 main sections to the manual, each section having between 4 and 8 chapters.  And each chapter will need to have at least 2 heading levels (Heading 1 and Heading 2). Also, we want the manuals to be output to web and PDF. I have all of the topics imported and ready to add cross-refs and fix up the bullet and numbered lists, but I'd like to get them all in the TOC properly. Can someone point me to a tutorial or a post that would explain the process of how to arrange my TOC properly?   Thanks in advance!

I am using RH2019, new UIRH2019 is updated to latest versionMy experience in RH is 15+ yearsEntire new product release being help up by documentation, VP is livid. I am having a lot of problems trying to use the new output presets to generate my print doc. My project was upgraded from RH11 about 3 months ago, so the presets I have were automatically generated by RH based on the old SSLs. The Help outputs are working, it is the PDF and Word outputs that have my content trapped. My delimmea is if I output to PDF the document size doubles due to starting a new page for each topic (out of my control), and if I output to Word first I am getting issues like all steps starting at 1, incorrect font sizes, etc. And that's if I can even get it to output to Word--for some of the documents the word output fails. That also holds true for the PDF generation, on the larger docs the output fails.  I have talked to tech support several times, and their response was that the preset g

I want to follow up on a question I posted a few weeks ago about printing to PDF out of Responsive HTML Help. https://community.adobe.com/t5/robohelp/print-to-pdf-from-responsive-html5/m-p/11323372?page=1 During the conversation, it was suggested that using a print .css may be the way to go. We are kicking around the following idea: could we add a Print link to each topic or modify the behavior of the Print button on the toolbar so that a topic opens in a new window where a print .css is applied, and then you could use the standard Print dialog to print a hardcopy or save a local copy as PDF. Is it possible to do this in RoboHelp? If so, how would we go about it? I'm hoping that someone might be able to point me in the right direction to give this a try. I am about to upgrade to RoboHelp 2019 and will need to use the Classic version for a little while before making the transition to the New UI and eventually RH 2020. It's OK if the solution cannot be implemented in

Is there any way that I can permanently change the caption ("How can we help?") that is part of the home page of a project output? I see where it is in the output files (whxdata\projectsettings.js), so I can modify there and make it change, but I shouldn't have to do that every time I regenerate the output.  Thanks.

Hi, Everyone. I'm sure I'm just doing something silly. But when I edit a topic and go to the Styles tab, even with "All Styles" selected, the only style that shows is "None" and "RH-layout-centerpanel..." (see screenshot). SCREENSHOT Can someone please get me back on track? Thanks!!

Hi Team, While working on TOC (Table of Content). By mistake, i have dragged and dropped one of my main TOC folder (several subfolders and topics) Now I cant able to view that folder. But in Content section i have that folders.Can you Help me how to restore the old TOC ? Thanks,Shyam S

I upgraded my project from 2019 classic to the modern version, and when I try to generate the output, it says, "Skin not selected in output settings." The classic versions uses the Bomega skin, but that option isn't available after the upgrade. The only options available are Azure Blue, Charcoal Grey, and Indigo. Is there a way to get Bomega, or at least something close to it? Edit: It's the Bomega skin, not Beautiful Vista Flash.

Hello, I am using RoboHelp 2017. I have noticed that there is a character limit to the bookmarks that we are using for subtopic navigation. This is primarily on linked Word Documents; the Table of Contents Headers we use in the word documents do not display fully in RoboHelp and are thus shortened when we publish our site. DOes anyone know how to correct this?

When I publish to a SharePoint online folder, duplicate TOCs display.

I am using Windows 10 and RoboHelp 2019 (Reimagined).RoboHelp is not publishing correct files to SharePoint Online. It publishes them correctly to the local drive but a previous help system displays when publishedto a SharePoint Online folder. I have Republish All checked, the upload location is correct, and the address is correct, I have created a new folder on SharePoint and published to that but the problem still persists. I am using Responsive HTML5. 

RoboHelp Reimagined keeps giving Application error message when opening. If I restart Robohelp as recommended, it keeps giving the message.        

I have configured my master page and I do a preview and it looks right. However, when I generate my pdf, the logo does not display and my page number is towards the middle rather than towards the right.  I have selected A4 in my PDF output preset. Do I have to configure the  page size somewhere in my RH project? 

Are the following issues fixed in RoboHelp 2019 or do I need to maually perform the steps mentioned in the links for RoboHelp 2019:https://helpx.adobe.com/robohelp/kb/context-sensitive-webhelp-topic-calls-not-working-in-firefox.html https://helpx.adobe.com/robohelp/kb/webhelp-output-loading-issue-firefox.html   

For clarification, I am adding a new book with content and it currently appears as shown below (example): [Authors/Book]-Overview of Authors' (topic)-Author 1 (topic)-Author 2 (topic) I want the content of 'Overview of Authors' to appear on the Authors page and NOT appear as a seperate page.  How can I make this happen?  Note: I do want the pages for Author 1 & 2 to remain as seperate pages. One additional question: I created my books and topics in TOC, not Project Manager.  Is there a way I should/can link the new book & topics in project manager?  As it stands, they appear and function correctly in the output (just in TOC).  However, should these be simply duplicated in the Project Manager?

When I open my Robohelp2019 project, I don't see any TOC contents in the author mode (it's just a blank project). But if I generate the project, I am able to view the entire contents in the Frameless output. I used to be able to view the contents, I don't know what I did to 'hide' the view. Can anyone help? Attaching a picture of my open RH project (that actually has content - you just can't see it!).  

I created Sections in the project TOC and generated Responsive HTML5 online help.When I view help in Microsoft Edge, the TOC only shows the first Section I added. When I click the Section all the topics display. None of the other sections I added show up.When I view help in Google Chrome, the TOC shows all the topcs and only the first Section I added. None of the other sections I added show up.

RH12 | WebHelp   Does any one know if there's a way to force RoboHelp to retain the <thead> and <tbody> tags? I'm pasting a table into the HTML view and when I switch to Design view it strips out these tags.   Thanks Jonathan  

We use Zoho desk for our support center. If we want to use RoboHelp micro content for the knowledge base and chatbots can we do something to make it work or does Zoho have to do something to make it work?

I'm trying to create a PDF output for my WebHelp project. I'm getting this error message:The Word VBA macro version registered is incorrect.Please reinstall Printed Documentation.I've search RoboHelp 2015 online help and the forum and can't find an answer. I've searched Word's help as well with no luck.How do I update the VBA macro version in Word?Thanks,MDawn

Hello all~ I am an utter newbie with Robohelp.I'm using Robohelp 2019.I'd like to replace the default circle logo in the output with my company's logo. Can't seem to find how to do that in the manual nor online.  Can someone explain?  

Is there a way to quickly go to a topic in RH2019? In the classic version, I used to be able to click a topic within the Contents panel, press a letter, such as p or pro, and RH would immediately highlight the topic that starts with p or pro. The latest RH2019 version no longer supports that feature. So I have to scroll all the way down my hundreds of topics to get to the topics that start with T.

I am using RoboHelp 2019.0.14. I tried to edit the Numbered list to show bigger font, but each time I change any of the formats the bracket, period, other symbol disappears. I have also tried to increase the spacing between the number and text, but the bracket, etc. still does not show. Does anyone know if this bug has been fixed?   

Hi thereAnother annoying bug in RoboHelp 2019 modern UI (update 12) I guess 😞I have a document in FrameMaker with a table. The whole table is set up with 2 conditional tags, and I have the conditional expresion "Tag1 or Tag2". Very simple.When I import the document in Robohelp, the table vanishes (no sign of the table in html view), but if I don't set the conditional expresion but a single condition, it works and RH shows the table.Any clues?   Thanks a lot for your time

Hi Folks, I am looking for an option to link a folder to text written on a page.Just like we can link text to related topics, can we link a text to a folder , that when we click the text it hits the folder.

I'm using RH 2019 with the latest fixes. It's a merged project with Azure Blue layout. I generate once but post twice: once is via our software using CSH and once is to our client web portal (not CSH). When called via our software, everything works fine. When called from our web portal, however, and the search/side navigation is invoked, the page freezes on latest versions of Chrome, Firefox, Safari, IE. We have a coworker on an older web browser (I'm not sure what though) for whom everything works fine. I last posted to the web 5/11 and it worked for everyone. The freezing was first reported on 6/18. Anyone have any suggestions?    Moderator: Title changed to "published" for clarity.