RoboHelp

In earlier versions of RoboHelp in the Table of Contents you were able to identify books or pages that were new or had new information on them by displaying a red asterisk on them. However with the last couple of versions we have used (2015 and 2019) we have not been able to work out how to do this.Does anyone know if this is still possible or is there a different way to do it now?

Hi, I am using RoboHelp 10. Please let me know whether there is any provision to remove the Close button (x) in the left navigation pane that is ToC, and retain only the Table of Contents (ToC). See the attached screenshot, for reference.

Hi, Everyone. I don't know where to start in describing the problems of this output. Have a look at the homepage (Screenshot 1). Screenshot 2 is what the homepage is supposed to look like. NOTE-1:  I'm using a new copy of the Oceanic skin. My previous usage of Oceanic got even more messed up than this, and I had to abandon it. NOTE-2:  the output of the second topic is also broken. Notice the multiple breadcrumbs getting repeated. There's actually 35 breadcrumbs that extend off the screen (Screenshot 3).  SCREENSHOT 1 ---------------------------------------------------------------------------SCREENSHOT 2 ----------------------------------------------------------------------------SCREENSHOT 3    

Hello, I'm new to RoboHelp, and am wondering if this is possible... I have a bunch of topics where I list all the elements needed for XML messages 9one message per topic). Many of these elements (with their definitions) are used in many of the messages. This means that the same definition is shown in multiple topics. I would like to write each definition once, and and then shown wherever it's needed. Also, many of the definitions include bullet lists, which I would like to show in two columns. I'm currently using tables to do this, but would prefer a better solution. This is a new project, but I would like to incorporate it into our existing WebHelp system. But if there is a different output that would work better, we can consider that (though it would likely need to be a single file that we share with our customers). Any help is greatly appreciated!!!

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Hi,One of my artefacts involves importing a Word document to RoboHelp and generating a Microsoft HTML output. The Word document is a fairly big one with 1000 plus pages.I was wondering if there is an option to auto generate a TOC in RoboHelp 2019 that would take Heading 1, 2 and 3 into consideration.Currently i am adding Bookmarks to each level Heading(1,2,3) and dragging it to the TOC which is very time consuming and frustrating.Thank you.

Has anyone experienced "losing" files from the Project Files view? I created and saved new topics and then they dissapeared. I can see the files from the explore view, but I am unable to view or edit the file. They do not displays in the Project Files navigation tree. Any help would be appreciated. I am concerned that the project may have corruption as it is very large and has been converted may times for different versions of RH. 

I got a new laptop and when I'm using RoboHelp, the text in the Design/HTML editing section is very small. The text in the toolbar, project manager etc is all the correct size. When I change the percentage to 125%, I get a horizontal scrollbar at the bottom. This makes it very difficult to read the text in the design editor, because I have to keep scrolling right and left for every sentence.Is there any way to remove the horizontal scrollbar? Or make the text bigger when it is at 100%? I have tried all the settings on the Compatibility tab of RH, but without succes.I am using RoboHelp 2017 (13.01.279)

Is it possible to integrate the Robohelp with AWS CodeCommit using the Git version control? I have done this with Github, but I'm facing issues when trying to integrate it with AWS. I followed the tutorial for setting up an SSH connection to AWS CodeCommit Repository on Windows (https://docs.aws.amazon.com/codecommit/latest/userguide/setting-up-ssh-windows.html) but I keep receiving the following error message on my Git terminal: Warning: Permanently added 'git-codecommit.us-east-1.amazonaws.com,52.94.229.29' (RSA) to the list of known hosts.username@17342251-codecommit.us-east-1.amazonaws.com: Permission denied (publickey) I tried deleting the host file and running the ssh command again, but it wouldn't work. 

I'm adding a PDF attachment to a number of the topics in RH 2019 project. I'm using the project as a single source for having HTML and PDF outputs. When clicking the attachment within the PDF, it shows that file not found. The attachment file is added locally on the project folders. Is there another way to attach files to PDF output?

Hi everyone, Is there an easy way to continue bulleted numbers after a snippet? For example, I want to include points 1 and 2 in a snippet - then have 3,4,5 etc continue after that. Or is it simply a case of editing the HTML?

I hace accidentally added the incorrect Personal Access Token into RoboHelp to link up with Azure DevOps and now I have an access issue. Is there a way to manage those credentials so that I may continue?  Thank you! 

I imported a project into another project. In the imported project, when specifying the css file, I had selected local files and selected the css that way. So when I imported the project to an existing project, even though the file structure was the same, because I had selected local files for the imported project I had to go through and configure each topic to use the css file in my existing project. If I had selected project files in the imported project, would this have just worked on import, if the file structure is exactly the same? So I went through the topics in my imported project and selected project files and selected the css in my exisiting project. However, the explorer dialog opened and not the internal RH dialog that allows you to select the css file from within the project. Now though, I cannot generate any word output. PDF and Responsive HTML work fine. When I checked the c:\users\username\appdata\local\temp\rhtmp\word folder, I can see that the output is fail

My webhelp output gets generated to my local C:\ instead of to Team Foundation Server. This means that the !SSL! subdirectory only exists on my local machine and never gets placed into TFS. I have provided screenshots of my TFS project directory and its contents vs. my local directory (where output files get generated to).

I upgraded to RoboHelp 2019 and noticed that Conditional Build Expressions assigned to my printed doc outputs are being forgotten. In the Print Document General screen, the Conditional Build Expression shows as None. I can select one and then generate, and the conditional build expression is correctly applied. But the next time I go into the dialog, it is None again, forcing me to reapply the setting each time I want to generate the document. I think I have seen this issue intermittently in previous versions. Does anyone know how to resolve this?

Hello,We have a project with the Online Help in X3. We are now planning to upgrade to 2019. Is this possible given that there is a large gap between both the versions? Thank you Swati Murthy

I am adding a video (anmated GIF) in RH. I want the users to be able to restart the video. Is that possible? How can I do it? I can create a button but I don't know how to link the button with the animated gif and how to make it restart when clicked. Apprecaite any repsonse!

I am setting up Content Categories using RoboHelp 2015 (with Indexes, not TOC) and I noticed the order of the entries are based on the order I create them. Is there a way I can control the order in which they display in the dropdown menu? Alphabetically would be perfect. Thanks!

Hi there, On Wednesday I upgraded to the most current version of RH 2019. I believe (not positive) I was using a version two updates back. My issue is that WebHelp never completes. It hangs on "Indexing references" (image attached). I noticed another posted issue (https://community.adobe.com/t5/robohelp/rh-2019-full-upgraded-robohelp-project-fails-to-generate-indexing-references/td-p/11042112?page=1) that perhaps addresses what I'm experiencing. Problem is, if this is the same issue, I have a TON of image maps in my project that would be exceptionally time consuming to remove. Any thoughts? Many thanks!

I am wanting to add a feedback link to the bottom of each topic in our documentation. So something along the lines of 'Was this helpful?' with a yes or no, and if no a text box appears. RoboHelps support website appears to have this type of link, but I have been told via chat it is not possible. Does anyone on this forum know if what I am looking for can be achieved using RoboHelp?

Hi there, We have both RH 2019 and 2017I have been using 2019 for some time now for Responsive HTML5 projects. We have both test and prod servers. Since a couple of days I get an error when I try to publish on the prod server. Publishng on the Test is ok. This is the error "Publishing has been cancelledConnection failed. Please check connection and post again.Native error: The request can be continued" When I open the same proejct with 2017 I can actually publish on the Prod.Has anyone had a similar problem?Thanks in advanceBobby  

does anyone know if Robohelp 2019 compatible to run on Windows 10 version 1909?  The product page just lists it as compatible with Windows 10, but doesn't list any Windows 10 version or release it's compatible with. 

Hi there,  I am very new to Robohelp 2017, but have just run into this problem for the first time. I have edited all of my content, and when I go to click output to responsive HTML, this is how it opens in a browser. I have checked all the settings, but honestly, I'm not sure what I may have clicked to make this happen.  I assume this is a user error, but does anyone know what I am doing wrong? The output was working fine on the same document yesterday. Pictures:  

When you use search or indexes, and you select a topic, the topic is displayed but there is no breadcrumb trail and also the TOC does not expand to show where this topic is in the TOC. This does work in the azure skin.

Hi, Everyone. When I generate output of my TOC, the first 2 tiles reflect the TOC. But then Tile 3 skips ahead in the TOC by 12 topics (and 2 books), to Topic 15.   This TOC seems completely messed up in other ways, too. Most strange of all is that, I initially deleted topics 3 - 15 in an unrelated effort to find a "bad" topic that was preventing me from generating output. After finding the offending topic, I wanted to go back to reintroduce the topics I deleted. Those deleted topics each had a red "x" next to it. I intended to reintroduce each topic that had a red X. But after reintroducing the first of these and pressing ctrl + S,  all the red x's disappeared. Okay...  Those topic titles remained in the TOC, but now with no red X. (See screenshot.)  Maybe their presence is just an empty "shell"; maybe they're not really "there." I generate the output, and, sure enough, the output does not display those topics. Fine.  However, I r