RoboHelp

Hi,Want to report a glitch. When I fomat text, if I need to change the Font color and I use the "Pick color from screen" tool (see Image 1 - Pick color), sometimes, the color selector (see Image 2 - Color selector) will remain in the middle of the screen, it will be visible over everything. It will be transparent, but a reboot will be necessary to remove it.Image 2 does not show the actual problem, it shows the Color selector.Thanks,PierreImage 1 - Pick color from screen toolImage 2 - Color selector (the round thing)

RoboHelp 2019 - Hi Y'all,There are two types of text environment I’m using: the general Body and the Drop-down text Body.Why does the text or the paragraphs format differently?See image “23 avr.19 – List formatting in Author mode” .See image “23 avr.19 – List formatting in View mode”.Author and Preview mode are the same, the published View mode is different. Why and how can I fix this?Pierre

We use robohelp for online help.A security scan of the product is reporting "HTML5: Overly Permissive Message Posting Policy" against Funtion:Window:postMessage in robohelp.They do not like that a "*" is being used when sending messages via postMessage:Is this a real problem? Thanks===HTML5: Overly Permissive Message Posting Policy ( 11347 ) SummaryA broadcast of information to windows on the client-side using postMessage was observed. The postMessage function is one of the features of HTML5 that allows a window to send messages to another open window. The typical syntax of postMessage is window.postMessage(message, targetOrigin, [transfer]).The message parameter contains the information to be shared and targetOrigin indicates the origin of the destination window. It is recommended to explicitly specify the targetOrigin intended for a particular message. While the function permits the use of a wildcard character (*) for the targetOrigin, allowing the message to be shared to any window,

I am working with RoboHelp 2017. For my project, the titles in the TOC pane are pretty long. I need to know if text wrapping in the TOC pane is a possibility. Can I apply text wrapping to the content in the TOC pane. Then it would also be consistent with the Search pane, which allows text wrapping.Kindly see to it.

I'm working with RoboHelp 2017 to create a responsive HTML5 output for a customized Indigo template. When I view the output in Firefox, IE, and Chrome, the hamburger menu icon disappears when the browser is maximized. Each browser has a different size threshold for the icon disappearing. How can I fix this and make the icon always visible?

Ich arbeite nun seit Jahren erfolgreich mit versch. RoboHelp-Versionen ("Classic") und nutzte meist nur den Import von Word-Dokumenten, um daraus chm-Files zu erzeugen.Das versuche ich nun auch mit der neuen Version 2019 (gerade auf 2019.0.6 upgedatet), dabei gelingt aber der Import nicht mehr.RoboHelp liest/analysiert das zu importierende Dokument, erkennt jedoch die Überschriftenformate des Word-Dokuments nicht und stellt diese dann in den Import-Einstellungen(Mapping) nicht zur Auswahl.Dementsprechend werden die Überschriftenformate beim Import nicht korrekt umgesetzt und die gesamte Struktur/Numerierung etc. passt nicht mehr.Was kann ich tun?Gibt es Tipps?Vielen Dank im Voraus!

Hello! We currently have 4 writers who run RH 2017 on their dedicated PCs. Our version control solution is provided by RoboSource Control 3.1, which connects to MS SQL Server 2005 + databases. Our writers aren't technical people. So what we like about our current solution is that they just start editing a topic and it auto-checks itself out (and any related files required) and locks it until they check it in - and we don't have to worry or deal with merging different versions of project files.I'm now evaluating RH 2019 (new), and curious whether any of the currently supported source control solutions (GIT, SharePoint online, else?) support a process (auto-check out, lock file(s), check in, and no merge required) our writers are used to. I'm not familiar with those solutions/products (our company does have SharePoint online), but I know RSC 3.1 isn't supported.Finally, I'm attending STC's Summit next week so if one of the forum mods reads this, it'd be nice if I could see some of these

Hello,we are using RH 2019 (2019.0.6) with responsive html (charcoal gray) and our project includes a page with a lot of links to manuals (pdf).When generating it, the links on the page itself are correct like assets/docs/document1.pdfBut when being searched the results don't show and refer to the recursive path.The link allways refers to the original export path like x:/s3000/test/assets/docs/document1.pdf (network drive) or //adgsc1/websites/s3000/test/assets/docs/document1.pdf (network path).Also when coppying the files to our webserver manually, or publishing them with RH, the path in the search results stays the same.

Using RH2019 and printed documentation output. When a topic goes on to a new page, the text is cut in half horizontally, as shown in the image here. I made it so that there are no page breaks within <p> tags (and other tags), and added top margins to those tags, to no avail. Does anyone have any thoughts on how I can avoid this? Thank you!

Hi,I am using Robohelp 2015 to create help files in the WebHelp format. Last week, my client reported that the submitted help files are failing the security vulnerability test. I have attached a sample of the issue reported. I can send the complete report if so required.They are moving to a different server which has high security system in place. The production promote date is fast approaching and I am unable to find a fix for the same. I tried the fixes suggested in the following sites:Cross-site scripting vulnerabilityHow to fix security vulnerabilities in WebHelp output | RoboHelp (2015 release)But, the client is reporting the same issue. Could you please let me know what I should do as soon as possible so that I can fix it before the production promote.Thanks,Sreekala

I've been developing a project in the newest release of Robohelp (2019) and have come across an issue when checking over the site in Edge. When I use the search function it seems to be occasionally inserting the 'Â' character, bolding the wrong words or only half the word and also breaking words with spaces.The search seems to display fine in IE11 and Chrome, anyone have any ideas why this is happening with Edge and how to fix it?(search term used for the image below: "Evidence")

I'm using RoboHelp 2017, our documentation is added to our software application that uses a embedded browser, Chromium. When we publish the docs it doesn't get updated because the cache doesn't get cleared. So some people see the new content/splash page and some see the previous pages. We did find a way to clear it by going into the %AppDat% folder and deleting the BrowserCache but our documentation goes out to customers and we can't expect them to go and manually delete this folder. Is there anyway to embed code to clear Chromium cache in the published docs? 

Hello,I am using RH2017/Responsive HTML5/Indigo screen layout. I am using Conditional Text to generate 2 separate Help systems (for 2 different websites w/ many similar features). I'd like to give each Help system its own color styling, so I thought I could do this by creating 2 different Indigo screen layouts w/ diff colors defined.However - when I created the 2nd Responsive Screen Layout for Indigo, I noticed the following things:"Home (Custom icons)" is MISSING from the list of Layout Properties. This is ESSENTIAL for me to use.The Print (topic) icon is appears in the PREVIEW, but DOES NOT appear in my original Indigo layout.I have already added to a discussion re: Adding a Print Button into this Screen Layout. Responsive HTML5 - Custom Buttons or LinksCan someone help me out?Thank you!!--Tabby W.

I just started using RoboHelp.  We have a lot of existing Word documents that we thought we could import.  When the Word Import Settings pop up opens the drop down list for you to pick the Word style for creating a new topic is empty. 

We would like to use our on premise SharePoint as a version control source repository for the project and publish the responsive HTML5 to an externally facing SharePoint site.  Does Robohelp 2019 support on premise SharePoint for version control or publishing?If so How do we do this?

I am using RoboHelp 2019 Classic with SharePoint for source control.  Everything was working fine on Friday, 4/12/2019, and has been since we upgraded to 2019 about five months ago.This morning, when I first attempt to log into RoboHelp and click the Test Connection button, I now get the following message:My Internet is working.  If I navigate to the specified folder, I get the listing of RoboHelp project files.If I return to RoboHelp with that folder open and click the Test Connection button, I now get the message that the test connection succeeded. If I try to proceed, however, even though I got the message that the test connection succeeded, I now get this message:… or this message: I have tried deleting the .cpd file for the project I was trying to access.  No change.I tried opening a different RoboHelp project from SharePoint.  Same result as above.Thoughts?Thanks!

I have RoboHelp 2017, version 13.0.2.334.Someone was reviewing my project online on his new iPad Pro with keyboard. He found that when using the Search feature, it would allow him to use the keyboard to type the Search criteria; however, he could not invoke the search with the Enter key (or any other key).  Searching works correctly when using the built-in electronic keyboard. I reached out to Willam van Weelden separately about this issue, and thought I would add this to the community forum in case anyone has experienced this issue. Is there any way to resolve this issue so that users may search for topics using an iPad Pro keyboard? Appreciate your feedback.

I'm a lone tech writer, and I work with a small team of developers. I don't have much experience in creating the CHM files & integrating it into the software. I've inherited this project as well.We produce a suite of software programs, most of which are Android tablet based. The Android app help files are HTML5, and those work fine on the various tablets. There's no issue with the HTML5 help.The administrator of our suite uses a Windows-based software. The admin program has its own .CHM file, and the context-sensitivity works perfectly. That much I can figure out on my own. I would like to add the content of the Android tablet help files as separate CHM files within the Windows program. This way, the admin can read the same help as the users in the field without having to open multiple programs or have multiple devices. I thought it would be as easy as batch generating the Android app help as both HTML5 and CHM.When my developer linked the second CHM file to the Windows app, the re

Can't seem to center a table. Alignment is centered:I could not find any definitions for "Position," "Display," or "Column Span" in the User Guide, so I have no idea what the settings should be if any. I have "Position" as "inherit" since it is within a paragraph that has the centered alignment, which I thought it would inherit. Help!

I am using RoboHelp 2019 version 2019.0.6. I am outputting to Responsive HTML5.Is it possible to create hover tool tips in RoboHelp that access the same file as the static tool tips? I have presently created two separate outputs; One points to outputs and is the full Help System and the other points to a TToutputs folder containing all of the actual static tool tips. An example of a tool tips topic is displayed below. I am using a stripped down topic for tool tips and then clicking from there to a full help system file with Master Page, headers, footers, default CSS, TOC, index, etc. Then I click the back arrow of browser (i.e. Chrome in this case) to navigate back to the tool tip. Amebr said in a previous tool tip question when I originally set my system up. She said, "Where exactly are you trying to use the tooltip? Can you describe what you are trying to do, or post a screenshot or mockup? I have another idea, but it depends a bit on what you're trying to do." I did not have the req

I have only been able to find documentation relating to RH 2017 as WCAG compliant. The little related searches i have come across to RH 2015 specifically is about HTML5 output. i have also requested a compliance document from Adobe but i dont know how great they are with those types of requests.

I am using RoboHelp Classic 2019 to generate Responsive HTML5 output. I have a master project with 2 merged subprojects. I have map numbers defined in the master project and each of the subprojects. For example:Master:     #define Topic_A 10Subproject 1:     #define Topic_B 110Subproject 2:     #define Topic_C 210I have the following calls in an HTML page to test opening the links:<a href="http://localhost/Folder/index.htm?rhmapno=10">Link to Topic A</a><a href="http://localhost/Folder/index.htm?rhmapno=110">Link to Topic B</a><a href="http://localhost/Folder/index.htm?rhmapno=210">Link to Topic C</a>However, only the link to Subproject 1 is opens the appropriate topic. The other links open the master project index.htm start page.I have not renamed BSSCDefault.h in any of the files (though I tried that). I have checked that the csh.js file in master and each subproject shows the appropriate

Here's my setup: RoboHelp 11 Primary layout is Responsive HTML5 Local copy of RoboHelp on my computerFiles stored on network. This setup is working perfect -- except for one small thing: any new images do not move into the Responsive_HTML5 folder. Instead, the new images copy into the main help folder. We have been manually copying one or two new jpgs into that Responsive_HTML5 folder, but that's not a good solution for the long term.For example:they copy to: Main Helpbut should move to: Main Help > SSL > Responsive HTMLAny suggestions?

I read that RoboHelp 2019's Indigo layout is 508 compliant. So I'm using this template to create an online help. After I compile my help, how do I test it out to verify that it is 508 compliant? Any help would be appreciated.Thanks in advance!

I'm using RoboHelp 2019 and I used Indigo template to compile my help. I do not see the Contents option in the menu. See the following screen. Am I doing something wrong? How can I see the TOC where I can browse for topics? Please help,