RoboHelp

I am using RoboHelp 2019 version 2019.0.6. I am outputting to Responsive HTML5.Is it possible to create hover tool tips in RoboHelp that access the same file as the static tool tips? I have presently created two separate outputs; One points to outputs and is the full Help System and the other points to a TToutputs folder containing all of the actual static tool tips. An example of a tool tips topic is displayed below. I am using a stripped down topic for tool tips and then clicking from there to a full help system file with Master Page, headers, footers, default CSS, TOC, index, etc. Then I click the back arrow of browser (i.e. Chrome in this case) to navigate back to the tool tip. Amebr said in a previous tool tip question when I originally set my system up. She said, "Where exactly are you trying to use the tooltip? Can you describe what you are trying to do, or post a screenshot or mockup? I have another idea, but it depends a bit on what you're trying to do." I did not have the req

I have only been able to find documentation relating to RH 2017 as WCAG compliant. The little related searches i have come across to RH 2015 specifically is about HTML5 output. i have also requested a compliance document from Adobe but i dont know how great they are with those types of requests.

I am using RoboHelp Classic 2019 to generate Responsive HTML5 output. I have a master project with 2 merged subprojects. I have map numbers defined in the master project and each of the subprojects. For example:Master:     #define Topic_A 10Subproject 1:     #define Topic_B 110Subproject 2:     #define Topic_C 210I have the following calls in an HTML page to test opening the links:<a href="http://localhost/Folder/index.htm?rhmapno=10">Link to Topic A</a><a href="http://localhost/Folder/index.htm?rhmapno=110">Link to Topic B</a><a href="http://localhost/Folder/index.htm?rhmapno=210">Link to Topic C</a>However, only the link to Subproject 1 is opens the appropriate topic. The other links open the master project index.htm start page.I have not renamed BSSCDefault.h in any of the files (though I tried that). I have checked that the csh.js file in master and each subproject shows the appropriate

Here's my setup: RoboHelp 11 Primary layout is Responsive HTML5 Local copy of RoboHelp on my computerFiles stored on network. This setup is working perfect -- except for one small thing: any new images do not move into the Responsive_HTML5 folder. Instead, the new images copy into the main help folder. We have been manually copying one or two new jpgs into that Responsive_HTML5 folder, but that's not a good solution for the long term.For example:they copy to: Main Helpbut should move to: Main Help > SSL > Responsive HTMLAny suggestions?

I read that RoboHelp 2019's Indigo layout is 508 compliant. So I'm using this template to create an online help. After I compile my help, how do I test it out to verify that it is 508 compliant? Any help would be appreciated.Thanks in advance!

I'm using RoboHelp 2019 and I used Indigo template to compile my help. I do not see the Contents option in the menu. See the following screen. Am I doing something wrong? How can I see the TOC where I can browse for topics? Please help,

Can I use toggle.js (script created by Peter Grainge) to show/hide all drop-down text in a topic in a Responsive HTML5 output? I am modifying the Azure Blue layout, but don't see any way to add a custom button. Is there another way to do this in Responsive HTML5?

sorry, it's me again.Now another problem occured, which possibly corresponds to the other one from yesterday.I tried to generate a table of contents (german: Inhaltsverzeichnis).From older Robohelp Versions I'm used to get a Table of contens, which is automatically generated from the dokument structure/headline hierarchy (with books and pages).RoboHelp 2019 doesn't find/use the headlines for generatic the TOC.At most it uses "Lesezeichen" (bookmarks) if I choose this option, but these are useless for me, they have no meaning and I dont know where they come from in my word document. Is this maybe a global setting, which I didn't find yet?Do you have any hints for me?

Hi, I need help with setting up breadcrumbs for online help for another product.  In this case, we are working directly with the html files in an existing project that has been upgraded from RoboHelp 2015 to RoboHelp 2019 and for the most part looks great and works okay, but I have questions on how to get breadcrumbs set up.  I would like to have breadcrumbs on all topics.  This is what I've set up that hasn't quite worked yet.I created a Master Page that is Type = Breadcrumbs.I selected all the topics and applied the Master Page to all of them:That didn't get me what I wanted, and I read this: RoboHelp 2019 - Miscellaneous  and added the Div Style:This is the result. On the Home page, breadcrumbs look right, but have 2 issues.The Home link it creates doesn't take me back to this page as expectedThe breadcrumbs are not showing up on any of the other topicsWhen I click Home, I see the generic info for the Master Page:My next question is about the project image: 

I've created several TOC pages that link to remote URLs. I need these remote pages to open within the topic frame of the online help so the TOC is still available. After specifying the remote URL to which the TOC entry should point, I clicked the Advanced tab and selected Same Frame. According to the RH2017 online help, selecting this option "Opens the topic in the same frame as the current topic." However, when I generate the project and click the TOC entries for these pages, the remote URLs open in a new browser tab/window instead of opening within the topic frame. Additionally, the HTML code for the <a href> in the TOC entry does not specify a target. Is this is a bug (I recall being able to have remote URLs open within the help topic window previously), or is there something I'm overlooking in this process?

Hi!Basically the title says it all.I have the Technical Communication Suite 3 installed on my system.Fronm this bundle the only program which I now would like to upgrade is RoboHelp 9.I got the upgrade files and a license key for RoboHelp 10, but if I try to upgrade I get the message that I am not allowed to upgrade because "no qualifying product was found on the computer".Has anyone an idea what I could do?Thank you!BestsLu

Annnnd yet another problem with 2019 (the new version, not the classic).I've just tried importing a project to see if variables are correctly imported (they are on the two projects I tried), and discovered that RH is now not importing conditional tagged text correctly.So, in Classic, the code is:<li class="list-ordered">Select<?rh-cbt_start condition="Intranet_Only" ?>  <?rh-cbt_end ?><?rh-cbt_start condition="Intranet_Only" ?><span style="font-weight: bold;">Tools</span><?rh-cbt_end ?><?rh-cbt_start condition="Intranet_Only" ?>:   <?rh-cbt_end ?><?rh-cbt_start condition="Intranet_Only" ?><span style="font-weight: bold;">Clause  Organiser...</span><?rh-cbt_end ?><?rh-cbt_start condition="Hidden, Hide" ?>not  <?rh-cbt_end ?><?rh-cbt_start condition="Desktop_Only" ?><span style="font-weight: bold;">Admin</span><?rh-cbt_end ?><?rh-cbt_start conditio

I'm using RoboHelp HTML, version 8. I am able to Spell Check All Topics and Spell Check Project, but the Spell Check function is not working.I have the topic open in Design view and I can see a misspelled word. I have tried the following:Press F7 to spell checkSelect Tools>Spell CheckHighlighted the affected word and tried both of the above.Turned off "Check Spelling as you type" (Spelling Options) and tried spell checking again.In all of the above scenarios, a dialog box appears very briefly (less than half a second), and then is replaced with a message "The spelling check is complete". Apparently not, because it hasn't picked up the incorrect word.Any suggestions?Thanks.

While I started reading for "Customizable HTML5 Indigo Layout" to see if it is 508 compliant, I noticed this term, "chrome-less" (indicated in red below). I'm copying text from the Adobe RoboHelp Online Help:"Customizable HTML5 Indigo layoutPresent a visually rich content to your audience by using the chrome-less HTML5 Indigo layout. The Indigo layout is built in accordance with the latest web design trends and combine a striking look with unmatched functionality. It is a 508 compliant layout designed to create content for users with special needs and also offer superior search and intuitive navigation experience."-----------------Does this mean, 508 compliance will be unavailable on Chrome browser? I wanted to confirm before I tell this to my stakeholders.

I have got problems when I import equations from Framemaker into Robohelp. Fraction bars are drawn too long. As the parts following the fraction are not shifted according to the length of the fraction bar, the bar is drawn over other parts like plus signs, equality signs, and other fraction bars. Frequently all fraction bars of an equation look like one long horizontal line drawn through the whole equation not caring about signs written there. I am working with Framemaker 17 and Robohelp 17 on Windows 10, version 1803. I have been searching a lot of Google pages for several weeks in order to find anything about this but I have found nothing.Another problem is that equations sometimes appear as empty images. This problem can be solved by enlarging the space of the equation's frame. But I don't think that is the best solution. All these errors appear in the linked image files of the HTML output. If I save a Framemaker document directly into an HTML file, these problems dont't occur. The

I installed RoboHelp 2019 today on my new laptop, and was unable to read the text. Support told me that RoboHelp does not support 4K displays, and they could not get it to work properly until I used an older monitor. I can view it now, but disappointed that I will not be able to move around and work without a monitor. I was surprised they don't expect to have an update until next year most likely... but at least I can print and create PDF files again, and as my mac is dying, I really needed to move onto the laptop (which didn't support RH 2011). Anyway, just my two cents...Have a great day!

Hello.I have converted a RoboHelp Classic 2017 help system to RoboHelp Classic 2019, and then to RoboHelp 2019. The output format is WebHelp.I am not able to find how to set the default browser window size that appears when a user opens the help. Currently, the converted WebHelp is using the dimensions that were set in the prior RoboHelp Classic projects. How can I prevent this ? The window is very small and the skin banner overlaps the help content... It also overlaps the Help title. In addition, a manual resize of the browser window does not stick. Quite frustrating for a user!  Surely there must be a setting somewhere that I can set or override (as it appears to be using the prior dimensions).   Thank you for any light you can shed on this dilemma.CheersJane

Can we add a DRAFT watermark similar to what we have in MS word in maybe the master page? or any other way?We want to release a draft version of the Responsive HTML5 output. The Draft should appear on all pages of the help. Is it possible?

I'm using RoboHelp 2017 (13.0.2.334) to generate a responsive HTML5 help file using the Indigo layout. The predictive search feature works in Chrome, Edge, and Firefox, but not in IE 11. When I search on any term in IE 11, I get a spinner, but no results. Searching the same project in the other browsers generates instant results.I'm having the same issue running the project from my hard drive and from our application server.I've read several discussions on similar topics and tried some of the suggested solutions, but with the same results.I selected a layout from the gallery and named it Indigo2, then generated the project. Search worked on Chrome, Edge, & Firefox, but not IE11.I tried generating one of the sample projects using the Indigo layout from the gallery. Search worked on Chrome, Edge, & Firefox, but not IE11.I also tried generating one of the sample projects using the Charcoal_Grey layout -- which doesn't have the predictive search. The regular search worked on Chrome

I've converted a project from RH 2019 Classic to RH 2019 Update 6 and found a possible bug where any topics in the TOC that point to a bookmark within a page show up as missing...The properties appear okay:If I re-add them using the New Page context menu, the red X appears and the links appears broken after a short while.I can't open the page from the TOC, and I get red error messages saying that RH needs to be closed.When I publish, the TOC does appear to work okay in a responsive layout.The problem didn't exist in RH 2017 or 2019 Classic.

Can anyone recommend a resource to assist us in upgrading a Robohelp X5 Web Help project to Robohelp 2017. We understand it is recommended to go to 8 first then 2017. Are there versions of Robohelp 8 to do this? Any assistance would be most appreciated. Thank you

I have a RoboHelp project that I've converted successfully to 2019.05 (the new UI) from a 2017 project. The project has 322 images that, in the new project structure, reside in the folder assets\images\images. When I attempt to publish the project to an IIS Web site using the File System option in the Publish Profile panel, it only copies the first 202 images to the Web server, leaving 102 images behind in the project source folder. This is repeatable; I can delete the entire folder in the Web site manually, or use Republish All option when publishing, and it always clears the target folder fully as expected but only copies the first 202 images from the source folder to the target folder. It looks like a bug to me.

When you attempt to enter a Windows path for a File System "Publish Profile" in RoboHelp 2019.05, the UI replaces what you enter far too quickly so you never have enough time to complete the path before it attempts to replace characters (for example \\server\share with //server/share) or append the trailing slash "/", or validate the path.At worst, you simply get the error even before you finish typing:or you find it adding a trailing slash "/" before you complete the path. In the example below, I was attempting to enter //cadbase03.pwc.local/d$/inetpub, but if I stop typing, even for a fraction of a second, the UI adds a "/" to the end - which ends up in the middle of the string that you were trying to enter.It would be far better to do the syntax checking and/or the path verification code on the focus-out event, rather than on individual keystroke events.When I started looking a RoboHelp 2019, I absolutely hated it, but I can now see the advantages and what Adobe are trying to to wit

How do I cancel my existing Captivate subscription or migrate my existing Captivate subscription to Adobe Technical Communications Suite without having to pay a cancellation fee ?

HiWhen I generate a web help in Arabic using a  Azure (RTL), the search function does not work at all?What shall I do?