RoboHelp

I use RH 2022. After the most recent upgrade to version 2022.4.179, my responsive HTML output automatically removes all line breaks from the content. So, all the white space I used in the content to increase readability disappears, and everything is just scrunched up. Adobe responded by saying it's a bug in 2022.4 and suggesting I use the   element as a workaround. However, it only temporarily changes the output and automatically gets deleted whenever I close and reopen the topic. Does anyone have any suggestions until Adobe resolves this issue? Also, this happens to all output formats - PDF, Word, Frameless, etc.

I have some help topics where I've set up what I call breadcrumbs, but they're not what RH calls breadcrumbs... One reader thinks the placement of the trail below the title is confusing, and I agree. Is there an easy-ish way to provide this kind of trail above the header in a help topic? Since the title is inserted when you compile the project - I'm creating Responsive HTML5 - I think I have to manually move the trail after I compile. Is there an easier way? I'm running RH 2022.4.179. Cindy 

Using Responsive HTML using Indigo skin, the breadcrumbs at the top is hiding the print button. How do you shorten or hide the breadcrumbs? How do you widen the pane on the right to display more information?

Ive got Robohelp 2022.4.179 and got problems with search. I have looked in the other topics but havent really figured it out what to do.Search isnt working at all when I create the microsoft html help of my projects. I tried to create a WebHelp to se if it would be any difference and there it works. So I dont understand what the difference is, and why it doesnt work in the chm file. Have you got any suggestions what to look for?  

Hello all,  I'm trying to duplicate a Robohelp project (last saved in 2022.4 179, but it may have been created on a previous version). This project is structured this way:  /Robohelp-project-2023 /EN /Robohelp-project-2023-EN.rhpj /FR /Robohelp-project-2023-FR.rhpj  After reading this topic, I copied/pasted the folder /Robohelp-project-2023 via the Windows explorer.I then opened the French version in /Robohelp-project-2023-Copy/FR/Robohelp-project-2023-FR.rhpj, and modified the project name to Robohelp-project-2024-FR in the project parameters. Until that point, everything is OK.  Then, I tried to rename the root folder /Robohelp-project-2023-Copy to /Robohelp-project-2024. From this point, if I open the project /Robohelp-project-2024/FR/Robohelp-project-2024-FR.rhpj, I either get an empty project (and RH seems to be lagging, as if it was comuting somethin), or a screen with the recent project files.  Am I mis

I converted classic projects from RH9 to Rh2022, output to run under Windows 10.When help is started via a call to HtmlHelp that looks like the one below, I get the error as shown in the attached picture "Help not working.png": hwndHelp = HtmlHelp (hwndParent,  szclHomePath + szclURL + _T(">Main"), HH_DISPLAY_TOPIC, NULL);whereszclHomePath is c:\cromos 3.0\toolset\Help\C2000Help.chm::/redirect.xhtm#szclURL is          C2000Help.chm::/C2000_Help_introduction.htm From a command line, everything is fine if I use this command:hh.exe ms-its:c:\cromos 3.0\toolset\help\C2000Help.chm::/C2000_help_introduction.htm#Retrieve From this, I deduce that the problem is something to do with redirect.xhtm.When I compare the generated chm file from RH9 with the generated file from RH2022, I see that redirect.xhtm is not in the RH2022 file (using BeyondCompare).The contents of the redirect file are shown in the attached picture 

Hello,I am using Robohelp 2019 classic.  I have a PDF form that has a submit option and it should open outlook and email the completed form.  I have saved the PDF to the baggage file in Robohelp.  When I publish and click the link the PDF opens and I can fill out the form but the submit (email) button in the form is not working.  When the PDF opens it opens in a web browser window is there a way to have it open in Adobe Acrobat instead?  If I complete the form and then save it I can then double click on the file and it will open attached to an email.  Just trying to not have to save the file to desktop and then double click on it.

HiI am moving to a no-admin rights model on our laptops. What are the gotchas with RoboHelp, No-Admin rights, and VMs? Thanks in advanceM

I am working on a project, with maximum 20 Topics, that is developed icrementally (Aren't they all 😉  ) that the client want me to send them in separate project files. Their idea is then to create a merged project that merges the 20 odd sub-projects. I'm not a fan of this because I think it all can easily be contained in one project. Having to create many projects to then be merged just adds way more administration then necessay, in my opinion.  Any opinions out there? Thanks and take care

Hi! I am using RoboHelp 2022.0.346 to generate Responsive HTML output using Azure template. In the desktop view, I can see that the TOC is expanded by default in the left window. However, in the mobile view the TOC is not expanded and only the first topic is seen. The TOC expands when I click on the first topic. How can I get the complete TOC by default in the mobile view as well? Please help.Thanks!Kalyani.

Hi,I'm using Github to upload a Robohelp project.I want to know how branches are handled within Robohelp. Is it possible to do it?ThanksByeSara 

I have created a new RoboHelp file, and working on adding the copyright with the year and the company's name to the footer. I used the "insert special character" in the top toolbar to add the copyright symbol. When I go to generate it with the Microsoft HTML Help output, it acts like there's multiple spaces and gives the question mark symbol. 

Hi All, Everytime I need to generate this particular document, it always stuck in this process (1) for more than 20 minutes. I tried restarting, regenerate, it always stucks.  PS:1) This only happens with one document.2) My coworker generate sucessfully this one document using different adobe.3) Other documents are generated sucessfully.  I'm using this version of robohelp  

 For the Publish function in Framemaker, I can't find a way to change the name of index.html as I know it from Robohelp Classic. Does anyone know if and how I can set this setting via the Settings.sts file?Alternative: I found an instruction for a subsequent change in another post. This could be an alternative way. However, it could not be applied to the HTML5 output of the publish function. It was for Robohelp output.Who knows a way? 

Hello, community. I’m upgrading from RH2019 Classic to RH2022.3.93.I’m configuring six child projects merged into one parent.Using Frameless output with Studio template.Generally links between child projects are working fine.   I want to link from the TOC of one child to a topic in another child (relative link?) - - or redirect from a blank topic. I’ve reviewed what I can find in the RH community and grainge.org, but perhaps have missed the correct info and have a few questions. Some of the answers I’ve seen are not for Frameless or are for previous versions of RH (also, I’m not sure if what I want to do is possible with Frameless.) What I’ve seen so far is either: <meta HTTP-EQUIV=refresh CONTENT="0;URL=First_Topic.htm"> but that hasn’t not worked yet. Is this the correct syntax?  startpage.htm#mergedProjects/path/target_topic.htm  remove rhpj and contents from the link path   Insights or solutions are appreciated. Thanks!

I sign in and keep getting 403 Forbidden.I'm on this page: https://meetus.adobeevents.com/technicalcommunication/Thanks for any help!

Hello everybody!I'm here again because I need your suggestions! I try to create a connection on sharepoint on line to collaborate with other collegues on the same RH project.I have a RH 2022.3.93 and I follow these step (which I find on RH user manual)configured a new connection profilethen I wanted to add a new RH project in a folder of a documentation library of my sharepoint online, so I open the RH project, I want to add in sharepoint, and click on Collaborate > Add project and select my SharePoint Online connection profilebut when I click on my Online connection profile I can't see the folder created in the SP site, so the check in dialog box doesn't open and the following window appears  Could you please help me to understand what I do wrong? Thanks in advance! Elisa

Hello everybody!I'm here again because I need your suggestions! I try to create a connection on sharepoint on line to collaborate with other collegues on the same RH project.I have a RH 2022.3.93 and I follow these step (which I find on RH user manual)configured a new connection profilethen I wanted to add a new RH project in a folder of a documentation library of my sharepoint online, so I open the RH project, I want to add in sharepoint, and click on Collaborate > Add project and select my SharePoint Online connection profilebut when I click on my Online connection profile I can't see the folder created in the SP site, so the check in dialog box doesn't open and the following window appears    Could you please help me to understand what I do wrong? Thanks in advance! Elisa

I just upgraded to RoboHelp 8 for Word (Office 2007, XP Pro) and continue to have this problem after compiling a project (Microsoft HTML) and clicking on view. One suggestion was to change the path closer to the root directory. I changed the output path the C:\ (can't get any closer than that!) and that didn't help. I searched the forum for a definitive fix but haven't found one yet. The file opens fine using explorer but it's obviously a pain-in-the-butt to have to always do that. Thanks.

Hello, I am using RoboHelp 2020.8.34. When I try to generate a PDF, I can't seem to get the body text to stop running into/overlapping the header. On the master page, I've tried adding blank lines between the header and body text, adjusting the page margins, and putting the body text and header in tables and adding space around the tables. None of these solutions have worked. The first few problem pages I run into look exactly the same as if I'd done nothing. Any suggestions on what else I can try?

Hi,We are using RH2022, converting up from RH2015.  We have approx 33 merged projects, and we have followed the parent-child merged project set-up as outlined by Peter Grainge very carefully. So far, so good. However, when we generate the help using azure blue and responsive HTML, our TOC appears as in Screenshot 2 below. It is what I think is the "drill down" TOC.  The folder at the top in the orange circle must be clicked on in order to see the other merged projects. When another merged project is clicked on, the user again will only see the topics for that project.Screenshot 1  is the generated TOC from RH2015. Each project--Archiving, Audit Reports, Batch Benefits, etc., is a merged project. When you click on one of these merged projects, as I have done with "Benefits," you see the topics associated with Benefits, but you also continue to see all the other available merged projects.Screenshot 1 is what we want for our help in RH2022 using azure blue and responsive HT

I'm having trouble figuring out how to use snippets the way I want to, and I haven't been able to locate any help on the matter. Here's what I'm trying to do: Documenting two features that are 90% identical:1. Create a snippet.2. Create two condition tags, called FEATURE1 and FEATURE2.3. Apply the condtional tags as required to the content of the snippet.4. Place the snippet into topic called FEATURE1_TOPIC.3. Place the snippet into another topic called FEATURE2_TOPIC. I want only condition FEATURE1 to appear in topic FEATURE1_TOPIC, and only condition FEATURE2 to appear in FEATURE2_TOPIC. But I cannot figure out how to tell the snippet, "Only display FEATURE1 conditonal," or, "Only display FEATURE2 conditional." Same problem with variables. If I were to attempt to use variables instead of conditions, I don't see how I could set the value of the variable at the snippet insert level. In RoboHelp parlance, I believe what I'm wanting to do is to apply a "cond

Apologies if this question has already been posted; I could not find it. We recently upgraded from RH2015 to RH2022.  We used Webhelp in RH2015 and are now using Responsive HTML5 in RH2022. In our merged help, we have 33 child projects, each with dozens (or hundreds) of topics. Some of these topics have links to topics that live in other child projects.  For example, Membership and References are each child projects.  A topic in Membership may contain a link to a topic in References.  (In our case, we have hundreds of these links scattered throughout our 33 projects. Our help has been in existence for over 20 years.)Since upgrading to RH2022, all of these links are broken.  I have seen references, including on Peter Grainge's site, that "...in the new UI versions of RoboHelp, cross project links are not supported."  I may be in denial, because it would be disastrous for us if we had hundreds of broken links scattered throughout our help files, but I'm hopi

After a recent upgrade to RH2022 and upgrading our HTML help to Frameless we are no longer able to open help topics to the correct location using context sensitive help.Originally, users would be directed to the correct section of a topic when opening with CSH. However, with the move to frameless it now simply opens the topic without navigating to the correct section within the topic. Users are able to navigate to the correct section using the ToC, and manually entering the URL works as well.

Does anyone know how to improve performance of the search results using a frameless ouput?  The Studio output was used as our starting point.  The help is fast locally; however, it takes around 60 seconds for the search results to return when hosted on the Cloud or on our System Test Environments.  If the user does not close or refresh the help window and then performs a second search the help is very fast.  However, if the help window is refreshed or closed and re-opened, then again the first search takes around 60 seconds.  A slightly smaller online help takes around 30 seconds.  We have tried different settings based on what I saw in RoboHelp documentation, but nothing has made any difference.   I also entered a feature request months ago because there is no spinning search icon to let the user know the search is initiated.  Has anyone figured out how to add the spinning search icon with a script that runs as part of the RoboHelp ski