RoboHelp

I have RH 2022.4.179. When I try to build output (I've tried Frameless and Responsive) to an external SSD, I always get error "EISDIR: illegal operation on a directory, readlink," which is a nodejs error where it's trying to read a directory like it's a file.  I can create output on my "HD" (which is an SSD), and on an external disk-type HD - why not on external SSD's? The project is simple, basically just a test project with a few simple htmls. Does anyone know of any limitations? Both the extrnal HDs that fail are exFAT, not ntfs.__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT

Hi All, I have a question regarding the Garbage and Corrupt texts are show in the CHM output of Chinese (simplified and traditional). I'm use RoboHelp 2020 (2.22) for buid the CHM and do to setting the Control Panel’s Region and Change the System local... to computer’s native language before the build. Then after finished and get the CHM output and it's look perfect once we open on the computer’s native language [Chinese (simplified and traditional) in this case]. But it is show the Garbage when we open this CHM file on the other computers native language (English and other local), see the image1.Could you please advice that how to implement the CHM output to open on the other computers native language (English) without the Garbage in the content page? ** NOTE: Before upgrade to RoboHelp 2022 I use RoboHelp 2019 classic and not found this problem with in 2019 version, as see in the Image2. Image1 : CHM from RoboHelp 2022 and show garbag

Our weekly Qualys scan found the following vulnerability 151040 Vulnerable JavaScript Detected - Polyfill.js  ThreatThe polyfill.js is a popular open source library to support older browsers. Thousands of sites embed it using the cdn.polyfill.io domain. In February 2024, a Chinese company (Funnull) bought the domain and the associated Github account. The company has modified the Polyfill.js script to introduce malicious code in to websites. Any script adopted from cdn.polyfill.io would immediately be downloading malicious code from the Chinese company's site.QID Detection Logic (Unauthenticated):This QID checks if the target is using the js file.ImpactPresence of this javascript allows attackers to embed malicious JavaScript into the users website allowing them to steal sensitive data, redirect users to malicious websites and possible code execution.SolutionGiven that the modern browsers do not require Polyfill, original polyfill author recommends to not use Polyfill at

We create old skool helpfiles in CHM format. Still working fine for our purpose but after a reinstall of robohelp (due to a new image) the search on keywords in the newly generated helpfile does not give any results anymore.  Same project just before the reinstall worked fine. See also the attachments.Any idea what is causing this?

I am using RoboHelp 2020 and I am generating ResponsiveHTML5. When I view the output, put a term in the Search bar, and click on a result, if the term is in the Topic Title, it reduces the font size of the heading that contains the term. Sometimes the entire heading, sometimes part of the heading. Is there a way to correct that? Here is how a Topic Title should be formatted:  Here's how it looks when I click on the search result: Here's an example of it changing only part of the heading's formatting:

Try as I might, I can't figure out how (if it's at all possible) to create a Search box on topic pages -- we've decided to forgo having a Home page.Using Frameless Studio, BTW. thanks for any help,Lon

RH 2022Is there a way to make the search box open by default on the topic pages and not collapsed having to click the magnifying icon? Thanks! Lori

I have mini TOCs defined in the project topics(based on the H1, H2, etc. styles). I need to access them from external URLs, is it possible to do so?  Thank you for help 

Company is moving to ServiceNow, and I'm experimenting with publishing from RH to ServiceNow. I have set up a Developer Instance of ServiceNow to this end. Not starting very well .... ServiceNow Connection Failure - Could not connect to the site. Site is down or check your credentials. I have the correct URL to the developer instance.I'm signing in with an Admin Account on the instance and using the correct password. Has anyone managed this successfully and, if so, can you help me with this stumbling block out of the gate? Robohelp is latest version: 2022.4.179TIA Geo

Hi All. Can anyone tell me where I can locate and download RoboHelp 2019? I require use of the Classic edition. Thanks

If I accidentally set vertical aligment to let's say "centered" and then decide I don't want it centered, is there a way to turn it back to whatever it was?  I haven't been able to figure that out since I started using RH 6 months ago.  I have tried clicking on the center button to  select and then deselect, but it won't turn off.  I'm editing the Oceanic template and I'm editing the Breadcrumb section but this happens all the time in both the Style editor and the template editor.  I don't necessarily want to set it to left right or center, but if I am testing something or trying to figure something out and I set it to center and then decide that isn't what I wanted to do and I want to change it back to whatever it was set at, how do I do that?

Can anyone tell me why this red x appears on TOC section once I add an image (see screenshot).   Also, once I choose to update my TOC by choosing the AutoTOC option, my TOC it looses all of the tile images.  Is that supposed to happen?  Do I have to manually add all changes to my TOC in the event a change neesd to be made and then I have to readd all of my TOIC images?   

Dear users, here is another challenge for you! I am currently using Robohelp 2022.4.179 version and I don't know how to reduce the font size of my definition that appears in my pop-up. Here is an example: Do you have any idea where I can find this option ? Best wishes,

Can anyone tell me why this red x appears on TOC section once I add an image (see screenshot).   Also, once I choose to update my TOC by choosing the AutoTOC option, my TOC it looses all of the tile images.  Is that supposed to happen?  Do I have to manually add all changes to my TOC in the event a change neesd to be made and then I have to readd all of my TOIC images? 

Hello  Im looking to add javascript to a onclick in the azure blue output.  What im looking to do is add a button to the output that will open the CTRL-F in the browser, is this possible?  

Hello I recently updated to the latest version robohelp.  Any page that I edit when I output the paragraph breaks are not correct.  As you see below in robohelp I have spaces after each paragraph and in the output they do not.  Its happening once I make a change on a topic (Just readjusting the paragraph break on a page) causes the output to remove all paragraphs and breaks from the output.  Any advise would be greatly appreciated.   This was not an issue with previous version nothing has changed as well.   Robohelp showing correct paragraphs breaks   Output not showing the same 

It seems the latest browser updates (Chrome, Edge, Firefox, and Opera, at least) has messed up the ability to resize the left pane (TOC, Index, Glossary, Search) in HTML5 output for all versions of RH. It was working as of a week or 2 ago, and the resizing was working in Opera this morning until I forced an update from v110 to v111. It's pretty big problem because it doesn't completely stop the resizing, it causes the pane to only get smaller without being able to make the pane bigger unless you hide and unhide it. Anyone know of a solution?

In the past I've been able to import HTML topics to RH2022 and updating the css. Is it possible to replace current HTML topics with news ones and then import them? When I try, it appears to work; however, after making small changes I get an Error - failed to save file message when I try to save.

Hi dear community,I converted a German RoboHelp 2017 project to 2022. I can output Responsive HTML5 and CHM, but in the chm all umlauts and also all special characters are replaced with questionmarks in a black box. In the TOC of the chm all umlauts are visible. The output of the Responsive HTML5 shows all umlauts properly. The German language is set to all topics in their preferences and also in the output settings of the chm. When I switch here to Russian language, all umlauts are shown correctly in the topics, but not in the TOC.Argh!Any ideas? Best regards from Munich,Thomas

I'm working in the Merge Project of Robohelp. In the child projects it looks like that my topic pages contents are all there. However, when I publish my merge project, at the end of almost every topic page from the child projects. The bottom of the page is cut off. Is there a way to fix this or I believe it might be a known bug but I could be incorrect. Thank you.

RoboHelp 2022.3.93I am making a new skin file for HTML5 based on a previous one. When I setup all the font colors on desktop version of the skin, all the colors look right on the fonts.When I go to the Tablet and Mobile versions, the colors are entered correctly on the skin fields, but when I generate, the Tablet and Mobile colors change. Dekstop still looks right.If I view the HTML5.SKN file and look for the colors, they are incorrect. If I correct them, All the skin profiles generate and display correctly. If I hit save again on the project, all the colors revert back to the incorrect colors in the SKN file though they still display correctly in the SKin edit fields. The preview looks wrong.Example: Colors on the left do not match up with the colors displayed on the right: (this is mobile)For contrast, this is Desktop and how it should look:  

Hello Team,Webhelp is not reading the csh-redirect.js file. I am getting following error:"An error has occurred in the script on this page" Error - Object doesnt support this action.URL - /Help%20Files/template/scripts/csh-redirect.js. Kindly help as my Online help is not appearing from the application. I have generated Frameless Help using RoboHelp 2022. Regards,Sneha

Dear community,Could you please tell me if in Robohelp you can make that, when you put the mouse over an image, it changes to another image? I would use it to highlight buttons when the mouse passes over them.Thank you!

Since I can no longer control numbered steps, I am finding it very difficult to insert images.I have my numbering set to Multilevel List Styles. This is what I have in my guide.I insert the image at step 2 and float it to the right.  Conceivably, the wording would be more centered with the image. I have played around with the properties and I cannot figure out how to make it look right.  When I put the next line of text in, it should be number 3, but the numbering starts at 1 again. In past versions of RoboHelp I could control the number value. Is there something I'm missing?

Hi there i am trying to install RH2022 , my licence is provided by my companys single signon, the installer starts and asked me to login, which i do, in the browser it says i have successfully logged in and i can close the browser to return to the installer. however the installer doesnt continue it appears to get stuck with no notification of whats going one. any ideas ?