RoboHelp

Is anyone else using the most recent version of Robohelp 2020 having any issues publishing and connecting to SharePoint?  Last week, our ability to publish stopped working.  We cannot access the exeuted  files on SharePoint either. The strange part is that we have a test area on SharePoint that does still open and is functional.  There is some connection between Adobe and Microsoft that seems to be broken, and we cannot figure out how to fix the issue.  Any guideance would be helpful.  

I reported this same issue in a different post ("403 Error when using Frameless Output Mini-TOC") searlier this month, and I am still experiencing the issue.  Peter, you and Jeff said no one else had reported the issue. You also suggested in that post that it might be a webserver permissions issue.  I still think it is a RoboHelp issue.  One of our IT people looked at this issue with me today. I showed him a copy of the project generated with an older version of RoboHelp, where the miniTOC links work, and a copy generated with RH 2022.4.179, where the miniTOC links do not work. He had me inspect a miniTOC link in the output that works and in the output that does not work.  In the output that does not work, he found an extra set of span tags. See the image below.He removed the span tags from the link that did not work, and the link worked again.  Does this still sound like a webserver permissions issue?  Is there something I could have done in the proj

Hello, community. We are using RH2022.3.93 and creating responsive HTML 5 outputs. We then zip the files and have our digital team upload the webhelp to our corporate support page and build it into a help button within our application. I recently published an updated webhelp and there is an issue with the search functionality. When a search term is entered into either search field in the webhelp, it comes up with a count of results, e.g., 14 results found, but then none of the results appear. Then the system freezes and the user is unable to click the ToC or Index or Filter buttons. They might even get a "Page needs to be reloaded" error (though not every time). I noticed other posts about a similar issue, but they were about CHM files and the publication methods were different. I'm generating output and then having our tech teams deploy the webhelp separately (not publishing through Robo's publish tool set). Any help would be appreciated. Thanks, 

I am trying to set up a project with frameless output which has tailored contents using condition tags inside it based on the "role" of the customer. I do not want my customers to see that the content they are seeing is tailored to them or give them any possibility to view content meant for other "roles". For that purpose, I have removed the filter button. What I am unable to remove is the filter capsule (see picture) that provides the option to the customer an option to remove the applied filter and see unfiltered content with no possibility to go back. How do I remove the filter indicator capsules? Is there any possibility to do that? I would really appreciate any solutions or suggestions. 

We used hhctrl.lib with VS2012 to enable us to view our Microsoft HTML help. Does anyone know what the equivalent is for use with VS2022 ?

Hi. I am looking for tips on how to add a spacer / line between sections or topics in my toc for frameless output in RH2022. I'm not afraid to get into the code, if that is the solution--I just don't know what the best solution is. I did try adding a horizontal rule in the toc code, but it did nothing. I tried adding an unlinked section with -------------- for the topic title, but it doesn't display at all because the section is empty. I don't want to use a topic because I don't want it interactive. I just want space or a some kind of line between pieces of content in the toc. 

When I attempt to rename one of my folders in the contents of my project, I get an error message.  I've tried in a new project as well as the project I'm currently working on and I get the same error in the lower right corner and then all of my content disappears from the folder that I just tried to rename.  I have to go to assests folder and create the the folder and name it properly and thank goodness all of my .htm files are still there and then copy those into and copy the files into a different foler and then  

Hi, The CHM file is generated and bundled as a single file in a . CHM form by the RoboHelp tool to work in an application, and in a Frameless output, each help file is available as a separate HTML file.Could someone explain internally within the application how the tagging helps IDs with context-sensitive topics in a CHM and Frameless output is done?

I am using Robohelp Classic 2019 and want to include a link to a PDF form where users can share feedback and then submit it through their Outlook email. What is the best way to do that?

I just started with RH 2022 after a couple of sequential upgrades.Where are the controls for the Track Changes function?

In a web output like Responsive HTML5 or Frameless, is there a way to provide audible feedback to a visually impaired user doing a search in the help file's search tab? For example, have it announce "search started" or "search complete" or "no results." I assume they are using a screen reader in this situation. This is for accessibility or 508 or WCAG. If this does not exist, is there an alternative output or indicator or solution that would comply with these standards?

Is there a way to lock the breadcrumbs from the master page so that when I scroll through the content on the page, the breadcrumbs stay at the top?

Will I need to know HTML5 if I upgrade to RH 2022?  I have been using classic 2019 and do just fine but think we need to upgrade.

I have an background image inserted into the top of my welcome page through the layout assigned to the topic. (The image is actually references in the layout.) When I generate, I always get the message that the image failed to copy.Image in code:<div data-region="Header" style="background-image: url('../images/banner.png');background-size: 100%;background-repeat: no-repeat;background-position: center top">Error I get:Skipped copying external file "c:/Output/SampleProject/images/banner.png"I have added the image to another topic ot make sure it is not labeled as an external file, but I still get the error. The page with the topic shows the image. The Welcome page which should have the same image through the layout that is applied, does not have the image. It shows the rest of the layout though.Windows 10RoboHelp Version 2022.3.93 

Hi everyone,I'm back with a new request!I have RH 2022.0.346 and I need to insert an image as background for a topic.I tried to enter the path of the image in the background section but I can't.Could you please help me?Thanks in advance! Elisa

While the Responsive output is fine, WEBP images are missing from Word and PDF outputs generated by RoboHelp 2022. Replacing WEBP images with PNG in a project solves the issue. Is WEBP not supported in MS Word and PDF output formats or is there some kind of problem?

I have upgraded a RoboHelp 2017 project to RoboHelp 2022. I'm trying to get a webhelp output from the 2022 version. I have generated the required presets etc. Publishing the webhelp gets stuck on rhlog.txt file:I tried pubilishing with the Republish All option so it wouldn't write the rhlog but get an invalid destination path error:I've set Server Type to File System as the help project is local (on my Windows laptop) and not on any external server.  Any ideas what might be the issue or what I'm doing wrong?Thanks in advance!

Hi, I have a template based heavily on RH's Frameless template "Orange" -- seems someone modified Orange to suit their purposes. There are residual Orange elements that my customer needs removed, but the standard approaches are not working (apparently because these elements were 'baked in' the Orange template? Not clear on why). One such element targeted for removal is the 'logo' in the Top Section of the Home Page within the template; I can see it, click on its Properties but those WILL NOT change no matter what I try. They seem cemented into place. Another such target for removal is the 'caption' element also in the Top Section. Same behavior: I can see them, click on them all I want, but I cannot affect any change to them. All ideas gladly accepted and much appreciated.

I am running RH 2019 and suddently my numbered lists are repeating the number to the right of the line. In other words, the list item would show 1. Sentence......   1.  This started to happen after I confined the max -width to 850px. Does anyone know why this is happening? Thanks

Hi,is there a way to exclude portions from a document from machine translation?I want to prevent RH e.g. from translating productnames, code snippets.....if would be nice, to excude text by format is this (or sth similar) possible? Thanks uli

Anyone has a custom Azure_Blue RH 2019 Classic with one or two custom buttons on the function bar to share. I can customize the JavaScript mouse click calls. I would like to email the topic title or URL when a user clicks the button. I had problems upgrading my project from RH 2019 Classic to RH 2019 Reimagined or RH 2020 that have built-in easy solution for adding custom buttons to Azure_Blue.

Hey, all!  Using RH Version 2022.4.179. My organization will eventually need our output (both responsive web and PDF) translated. I'm hoping to gather as much information on this process as I can, which I'm doing by scouring existing resources, but I figured I'd also ask for input here.  Our ideal situation is that we integrate Machine Translation with an existing vendor, possibly SmartLing, with some human input and oversite. Does anyone have experience with this kind of hybrid approach, using both machine translation and some manual oversite? What is your workflow for that? Can you only translate output into the languages listed in the Translation Language dropdown menu? Or are you able to translate beyond that, to say, Urdu or Yiddish? If so, how does that work?Any general advice from your personal experiences with translation services, either machine or manual, and how they interact with RoboHelp? Thanks all! 

Hi, We are currently looking to implement a chatbot in our help system. I can see there is some basic chatbot functionality out of the box with RoboHelp - using micro content for prescribed questions and answers, however, this does not suit our needs as we want a smarter chatbot that can search for the relevant information in our help system and present it to users, regardless of what they type (LLM) Currently, we are looking to develop an LLM ourselves and apply this to our generated HTML5 (Frameless) output from RoboHelp and have encountered a couple of issues. 1) Web scraping only works up to the first subheading in our content - and so only the top paragraph is searched/returned.2) We see a 403 - forbidden error on the first landing page (index) which prevents it from being scraped.  Is there anything particular to the RoboHelp output that could explain these issues? Or anyone who has tried to do something similar who has encountered similar issues? We have

Hello everyone! I'm currently facing a bit of a challenge with non-breaking spaces in RoboHelp 2022, so I wanted to poke the community's collective brains to see if I'm just missing something or if there is a better way to work with this, before I submit any bug or new feature request. Before going any deeper into this, I would just like to mention that I did search this forum and others, and that I am aware that in RoboHelp, non-breaking spaces are to be added using the "insert special character" (the star) menu. Here is the situation : As a Canadian-French writer, I have to manage a lot of non-breaking spaces. Working for a para-governmental organization developping software for the ministry of education, the quality and accuracy of punctuation if just as important as orthograph. Take the following sentence as an example : Depuis le balcon de l'hôtel de ville, le général de Gaulle déclara : « Vive Montréal, vive le Québec... Vive le Québec libre! ». That

I am trying to make in page tab browsing using iframe in Modern RoboHelp.When I add an iframe using Insert HTML Elements, It does not provide a place to insert a name. It has a place to assign an ID. I have to assign a name to the iframe manually in HTML. (Assigning an ID does not seem to help.)I have manualy added the name "TabFrame" to my iframe. When I add a hyperlink to the page, the name of the iframe is not present in the list of names of Frames.This is the code that works: <h1>Test tabs</h1> <p><a href="../Release_Notes/2024/August_14_2024/Branding_Update.htm" target="TabFrame">Link 1</a></p> <p><a href="../Release_Notes/2024/August_14_2024/General_Enhancements.htm" target="TabFrame">Link 2</a></p> <p><a href="../Release_Notes/2024/August_14_2024/Node_Enhancements.htm" target="TabFrame">Link 3</a></p> <p>iFrame:</p> <p><iframe src="../Release_Notes/2024/August_