RoboHelp

Alas, the error log they mention is not available!Anyone else seen/solved this?

I have a project where topic content contains various build tags. I also have various filter criteria where each criteria selection excludes a specific build tag. For example, Database Server excludes the Database_Server tag:Likewise, Process Server excludes the Process_Server tag:In my topic, I have various bits of information illustrated here where each line has a corresponding tag:When I generate this output and allow multiple selections to be made in a group, the content seems to filter correctly when only one filter criteria is checked:But when I select two checkboxes, the first tag that was filtered out is shown again:In this case, there are two filters being applied and each should exclude a single tag, but they seem to be cancelling each other out.  When I uncheck the first checkbox, the second filter works properly:Is this the correct behavior? I want to be able to filter out tagged content when the related checkbox is checked, but it seems like it does not work this way

I have run into an issue with my RoboHelp 2015, responsive html5 layout on desktop computers. On some computers the layout shows, as I want it to, with the navigation pane located in the top header area. On other computers, however, the navigation pane shows up as it would on a tablet, with the buttons pushed to the left side of the screen and minimized.This happens even if the person has their internet broswer at Maximized window. I have two screen shots below of the issue.How can I change the settings so that on ALL desktops, the navigation pane shows up in the top toolbar, with the smaller icons? 

When attempting to generate an HTML5 output  I get the following popup error boxAny ideas as to what is causing this?

Hi all,I'm investigating using the Word document linking feature in Robohelp. I've read Peter Grainge's website about how to do it, but I'd like to get feedback from people using  (or who have used) the feature.What things do I need to watch out for?What can go terribly wrong?What workflow do you use? e.g. SMEs write and update the docs, you edit then update and publish in Robohelp. You write the docs in word, SMEs review, then you update and publish in Robohelp? Something else?What works well?What features of Robohelp are unavailable using this method? I assume dropdowns won't be possible. What about having a single topic appearing in multiple places in the TOC?Is anyone using this in a merged Multiscreen HTML5 output? Linking from content in the linked word document to a topic in one of the other child projects?What if only one project is using the linking feature and all the other projects are being managed in Robohelp?(Basically, think of the most complicated scenario possible

Can anyone tell me how to change the font size of the breadcrumbs in the Indigo HTML5 layout?Cheers,James

Hi,I am working with a developer who has not worked with help a great deal, I have never programed software to call help so am not much help to him . The software currently has webhelp and it is called in one of 3 ways - either with the Contents, Search or Index tab open. We are trying to change to Responsive HTML5 help and he is using VB.Net.He tells me he cannot get the app which comes with Robohelp to work so please can someone give me the VB.Net code which says open the parent of my merged help project outputs to the index page with the Contents tab showing, then again with the Index tab showing and a third time with the Search tab showing. Hopefully he will then be able to use this to call the help and make it display in an IE browser (we work with the NHS so have to support IE) without it throwing up lots of complains about scripts.He has looked at the help within RoboHelp but says it is not helping him.Thanks in advanceErika

Hello,I would like to add a column (Stylesheet) to the topic list pod. I'm not able to do so. I can not enter the settings by clicking on the heading of a column in the topic list pod. I'm using Robohelp 2017 with subscription (german user interface). Does somebody know a solution for this?ThanksMichael

Is there a quicker way to change the standard colors of the azure blue or charcoal responsive layout images, without manually editing their color pallete in PhotoShop? I want to replace the standard blue with a corporate approved red.

I need to update the hyperlink for my HTML5 RoboHelp 2015 project...but for the life of me I cannot find that option in the screen layout editor!The URLs need to be updated in order to fix broken links. Anyone guide me to the right location to update the URL for the TOC, Index, Glossary, and Favorites buttons? Screenshot of the issue is below.

I use a lot of image files via DHTML. How can I find and delete unused image files in a RoboHelp project?

Hi All,I'm trying to import a vast number of existing Word documents into RoboHelp 2017. We're pretty good about using styles, and to ensure that lists always worked, we use Word's multilevel list styles. However, I cannot get the lists to import into RoboHelp correctly. Here is what I'm trying to do:1. I've got my CSS in RoboHelp, which has a multiple level list style defined how I want it, with the same name as the multilevel list in the Word document (OneListStyle is the name of the style in both). For each level of the list, the paragraph styles are defined, with the same names in both the source Word document and in the RoboHelp CSS file. 2. I run an import Word document routine and select the Word file I want and ensure that the paragraph styles for the individual list levels are mapped. 3. I also select the convert to Mulitlevel Lists option on the import wizard. 4. Run the import. No matter what I do, imported document in RoboHelp has mangled the multilevel list style by giving

Need some help with my main button links (TOC, Index, Glossary, Favorites) not working when the browser's window size is adjusted. Basically, when the browser is maximized, all the links work. When the browser is resized, the main links move to a different layout (html5) and then all of those links are trying to access a now deleted screen layout. Anyone know of the solution? Please help!

Hi,Went to add index keywords to a topic via Smart Index Wizard. Selected the keywords, when select OK it crashes RoboHelp. The only way to get RoboHelp working is to End Task in the Task Manager. Have tried different topics in case the topic I was selected was corrupted, without success; selected from displayed suggestions as well as creating new; restarted my computer - Robo just stops working.I have RoboHelp15 installed - any help will be GREATLY appreciated! I have never encountered this problem in the past.See attached dialogue I cannot escape/get out of.Thanks,Sharyn

Current Software: Adobe RoboHelp 2015 (12.0.4.460)Hi, we noticed a problem with conditional tagging when prepping the last release of our software. We had recently tagged a lot of content with full topic-level conditional tags for review as we are doing a major overhaul of our help. When building the project, half the items (about 3700 files of 7000 files) were missing from the build. It turns out, these were all the topics marked for review. I had seen somewhere that conditional tagging has had problems where even if it is not involved in a build expression as being excluded, RoboHelp is excluding all conditionally tagged items, period. I saw this has at least been a problem since at least 2015, but I have not seen a solution or been able to find any help online, and our software is still doing this. I'm not sure how long it's been doing this in our system as previously, the items we had marked with conditional tags were not supposed to be seen in our builds anyway, and we recently up

Hello,I apologize in advance if this is a stupid question.I'm using a trial version of RoboHelp 10.  Is it possible to insert custom header and footer onto the WebHelp output window?  I want to add a header on top of the output window (before contents, index, search toolbar), and add a footer to the bottom of the window (a footer that goes across the two panes).  I tried using master pages, but that's not what I am looking for since master pages are limited to customizing the topic pages. Does HTML5 output support the customizations that I want?  Thank you.

I have a project for which I'm filtering out some themes by using CBTs. I tried to revert all set CBTs to unset, but with one theme (folder) I'm having problems. I cannot delete that CBT.It is  that the folders in the HTML tree view are either marked with a triangle corresponding to the color of the CBT  or with a grey one.In case of the colored CBT it sticks to a color, the color that is assigned to a CBT, named "Off".When I right click on that topic folder, and choose the bottom menu item (New/Multiple - that is Neu/Mehrere in the german language version)I see that all are unchecked, just the one named "Off" is checked, bat greyed out. When I uncheck this, I can do this but clicking OK then doesn't makle it go away. It sticks there.--Christoph

Hi,I am trying to save my RoboHelp project, and I get the following error message: "An error occurred while trying to read data from <C:/....fpj> (it put the location of my .fpj file). I took a look at the fpj file, but I can't tell what the problem is. Has anyone run across this before? How can I fix it?Thanks in advance.

Windows 10 pro, version 1607, OS Build 14393.187, System type 64-bit operating system, x64-based processorFrameMaker 11.0.2.384RoboHelp 10.0.1.292A FrameMaker book is linked into a project in RoboHelp. The project is set up with Use Distiller to Generate Images checked. Do Not Regenerate Images is left unchecked. Until June this year the project would generate correctly, with Distiller popping up regularly to generate a PDF from a TPS. This week we have several projects to regenerate for a major product release. When I choose Update > Force Update on the book file, generation starts, but as soon as Distiller starts it produces an error message saying 'C:\...\Pdf000002.tps Cannot open this file. Please check that the correct path and filename are given.' The generation stops unless you click OK, and if you do click OK immediately produces the same error message, and stops again. If I unselect Use Distiller to Generate Images then the project generates, with poor image quality. The .t

Hello fellows,I have an FM 13 book linked to a Robohelp project and I am in the middle of mapping the FM pgf styles to RH styles.I don't see a way to map FM figure/table captions to any similar RH style as there isn't any. As far as I understand, setting the mapping to Source isn't recommended.Any ideas how to proceed?Additional question is how to map the FM Note/Caution tables to a similar table in HTML?Thank you in advance!

My documentation team and I are having some difficulties with getting some web help guides generated by RoboHelp HTML 11 to display in Google Chrome and we're wondering if any others have encountered a similar issue.We have a HTML-based help system where the top frame is an interface with different tabs containing hyperlinks to all the user guides we offer (all of the guides are stored locally in separate folders after a user installs our company's software on their machine). Upon selecting one of these links, the respective guide should appear below with the left frame displaying the guide's TOC and the right frame showing the content. We recently upgraded to RoboHelp HTML 11 for the Chrome support and we can open each guide individually in Google Chrome with no issues. However, when we load the guides into our help system and try to call the guides from the hyperlinks in the top frame while using Chrome, the guides are not appearing. When I try to open a guide from within our help sy

Hi, I am using RoboHelp HTML 11, to create content sensitive help for a web application. I am generating my output (!SSL!) using Responsive HTML5.Recently, my program started to behave odd and I encountered the following problems after generating my output (I must say that I did not make any changes regarding my layout preferences or any other changes in general):1. When I open the Help window from the application, the Table of Contents is initially collapsed. If I expand it and close the Help window and re-open it, the Table of Contents is now expanded. I need it to be expanded when the Help window opens and remain expanded, unless the user chooses to collapse it. Any idea how I can fix this problem?2. When navigating through the Table of Contents and selecting a topic, the page quickly refreshes before the topic content is displayed. The Table of Contents "flickers" before the topic is displayed. Before this used to happen, I could smoothly navigate through the ToC (the topics opened

Is there a 64-bit version of RoboHelp 2017?  If not, will RoboHelp 2017 32-bit run effectively on a 64-bit OS? 

I created a paragraph style that indents text 18pt from the Left.This allows the text to line up with the text from a Bullet List or Number List (that I also created). (Red line added for effect only)However, after generating WebHelp output, that indentation doesn't stay. The text justifies to the full left. (Red line added for effect only)How do I get the WebHelp output to match to the Design in RoboHelp?

I'm using the Indigo HTML 5 layout in RH2017. The index in my help project contains keywords and subkeywords. However, the subkeywords are listed at the same level as the keyword. This causes the index to look like it's in non-alphabetical order, because it's not clear to the user which are keywords or subkeywords.Here is a screenshot with the Indigo layout:And here is the same index in a CHM output. The subkeywords are at a different level.Is there a way to reproduce the CHM-style nesting of the index with the Indigo layout?