RoboHelp

Hello Rh gurus…I am using Rh 11 (HTML).Configuration/Settings: The Printed Documentation Section Layout is as follows:Cover pageCopyrightTOCChapter LayoutGlossary (issue I am having with)The problem: Rh generation insists the “Glossary Heading” to be centered (by default) on my printed Word document.Word.dot template settings: I am able to set/save my “Glossary Heading” styles in my Word.dot Left Justified (under Modify Style).Research: Per Rh documentation, there are three Styles used:The glossary document uses three styles that are copied to the Word document:Glossary Heading: The style used for the header letters (A, B, and so on). If the project has a specified language, the header letters are localized in that language.Glossary Label: The style used for the glossary terms.Glossary Definition: The style used for glossary definitions. Definitions appear on the same line as terms, with a hanging indent for subsequent lines.Page numbers for the glossary document are Arabic (1, 2, 3, a

Hi everyone. Long time no speak! I've got a general query that I'm hoping some bright person can provide an insight with.We are looking to move from our current knowledge base and user community provider. They are on the same platform. The great and the good here started thinking that having the user community and knowledge base on the same platform was the way to go. I've managed to convince them that this may not be the best way to go. The primary reasons for this is that all of the tools I've seen don't have anywhere near the same capabilities as RoboHelp.Now here's the thing. The community will still exist somewhere, and we want the community users to be able to search for the knowledge base content. Not only that, but support desk staff want knowledge base content to be "publicized" in the community according to the case being raised. They are looking at Zendesk, but I quickly poured scorn on their knowledge base's editor! So my question is, does anyone have any idea whether it wo

I am trying to convert FM paragraph styles in my help to dropdown captions and dropdown texts in RH, but in the CSS and the style mapping dialog, there are no appropriate styles to choose. I know that the dropdown styles exist in the English version of RH, but for some reason they must have gone missing in the German version. I only found the Hyperlink styles for Dropdown-Hotspots, but I can't map those to my FM styles – I am not sure if this would be the right way to go about this anyway.Is there any way to get the dropdown styles to display in RH?Christa

I'm using RoboHelp 2017 and the HTML5 output Azure Blue. In RoboHelp 11 and earlier, we used a skin with a Show and Hide button in the toolbar. This along with some JavaScript expanded or closed all dropdowns on a given topic. Again, the buttons were in a toolbar and not part of the actual topic.Now, in the HTML5 output, I am trying to do the same thing but with no luck. I can create a show all button using Peter Grainge's "twisty2b.js" but only when I put the button inside the topic. When I place the button in the "functionholder" area (just above the topic), the button does not work.I have tried various Grainge and van Weelden scripts, put the scripts in various places and made sure the paths were correct, used all sorts of options for the button including simple onClick="show" and other things.Can anyone please help?

I've created an html/css3 page and pasted it into the RoboHelp text area for the css and body individually. While it works when I preview it in RoboHelp, IE, and Firefox using Windows 10, after it's uploaded the responsiveness doesn't work correctly from my mobile phone or ipad. Also, my co-workers who have an earlier version of windows also view a layout that is all messed up. What is causing this? (I do not want to use the HTML5 responsive layouts provided by RoboHelp.) Please see the temporary link here: http://robohelp2.rlicorp.com/robohelp/server?area%3Dgeneral%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DRLink3%7CRLink3%20No%20Background%26tpc%3D%2Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FRLink3%2FErika_Take_3.htm%26ctxid%3D8%26project%3DRLink3Thank you.

Hi,I had created a merged project in Robohelp 8.0.2 and I wish to include a button in the main toolbar along with Contents, Search, Index, Glossary for downloading the help file in PDF format. Though I had created a custom button using the Skin editor in Robohelp, I want to know how to link the PDF file to it, so that when the user clicks the link, it has to prompt for download. I have attached a screenshot below to define the same.I had included the PDF file in Baggage files and generated the outputWhen I click the link in generated output, it opens the PDF rather than prompting to download.When I close the PDF, the contents screen goes blank/black as shown below:Is there a way to prompt for downloading the help when the user clicks the download pdf link in help?Let me know your thoughts on thisThanks & regardsPan_sel

Hello,I have a .hlp file and I can't open its argument from my window application. Can you help me please?Could I convert the .hlp into .chm file? In case of yes how?Gianluca

We performed Fortify scan on our code base with updated webhelp generated from Robohelp 2017. We are seeing the below vulnerabilities in the listed files from Webhelp.1. Cross site scripting: DOM [whsch_home.htm, whskin_tw.htm, whstart.js, whtbar.js, whtopic.js ]2. Open Redirect [whsch_home.htm, whtbar.js].Please do update us if there is a fix for it.

I have created one chm file using robo help. But how do I edit it in runtime?

I have a WebHelp project created with RoboHelp 2015. I am having trouble with glossary text automatically expanding without clicking a glossary term in a topic. This appears to be associated with the Search feature. For example:Open the WebHelp output in IE or Chrome.In the Search box, type in a term or phrase (for example, "Agent")Click any of the topics returned by the search.Any topic that has a glossary term automatically displays the expanded glossary text.This should not be happening. When you open a topic, regardless of whether you found it via search, the TOC, or whatever, glossary terms should not automatically display the expanded glossary text. You should have to click the term to display the expanded text.Has anyone run into this issue? Any suggestions for how to fix it?

I am trying to type in my body and my letters are green. They will not go back to black. Why is this?

Hello,I imported a Captivate 9 project that includes an MP4 video (created using Camtasia) into my help project in Robohelp 2015 and generated a responsive HTML5 output. The Captivate project plays in the output, but the video does not appear and does not play. The video plays just fine when I publish and play the Captivate project locally. At first, I just created the Captivate project in a folder on my desktop and imported it into my Robohelp project, and when that didn't work, I tried the following:In my Robohelp project, (using Windows Explorer), I put a copy of the MP4 in the following folder:Implementation and quick start guidesI created a responsive project in Captivate with, among other content, the aforementioned MP4 video, inserted into one of the slides. (Video > Insert >browsed to the Robohelp folder where the video resides).From Robohelp, I imported the Captivate project into the same folder in which the MP4 resides. (see screen shot below)When I generate responsive

I'm a tech writer who is meeting with govt agency s/w developers to figure out the best way to upload WebHelp to an online only govt agency site software application. What do I need to provide them from my end so they can upload WebHelp to the system?What do they need to know from their end about how to upload WebHelp?Thanks,HelpAngel

I searched on a number of phrases and words and could not find anyone else with this issue, so it is probably very elementary.When I upgraded my RoboHelp last year to the most recent version, and tried to adjust my workspace to something I was comfortable with, the topic pod went full page and now stretches across the whole window. Any pods that I add to the workspace lay over the topic pod so that I have to scroll over to view all my text (you can see scroll bars and text running behind the pod in the workspace making you have to scroll to view text, and when typing it seems to go on and on with the text going off the page until it decides to wrap around to the next line). I want the pod to just show in the space allowed, not go under the Project Manager pod. I need to be able to see all the text as I type and not have it scroll over like that, so I probably need to get the topic pane to only fit to are that is available, however, I can't seem to get this to change no matter what I tr

I need to create links in my TOC to several existing PDFs that are going to be stored outside of my RoboHelp project. The problem is that these PDFs have spaces in their file names, for example: "Apples<space>Are<space>a<space>fruit.pdf"RoboHelp 2015 doesn't like the spaces and (correctly) is converting the space to %20. The problem is that the URL to get to the PDF doesn't have the %20 - it has a space. What syntax do I have to use to make my link from the TOC open up the PDF?Paul Hanson

My workflow for WebHelp 9.0.2 systems involves outputting Word docs to be used for review and revisions by the SMEs. Those docs are returned to me, I copy and paste and tweak changes, compile a new WebHelp system, and produce a new set of Word docs and the process continues anew. These projects include a lot of use-cases with a lot of screen captures.To my horror, I just recently discovered that when I copy a large section of Word text which includes images and paste that into a RoboHelp topic, RoboHelp overwrites existing image file names instead of incrementing the file names. Many of the images are new and have not been used in the WebHelp project previously. If I explicitly select just one image in Word, copy and paste that, the image file name is usually properly incremented and does not overwrite an existing file name (there were some exceptions which I haven't had time to explore yet).I’m working around that by removing all the images from the Word doc first, but this is not an

Our product requires that our online help can be kicked off when the user enters a search term into the search box integrated into the product itself. This action should launch the help package, displaying the search results (the same as if the search string had been entered into the help package's search box). We were able to do this with webhelp but now want to move to HTML5 help. Can anyone suggest how we go about passing the inputted search parameters into HTML5, please?CheersNeil Williamson

Hi guys,I would like to open a chm file in a separate window from another chm file. Both the chm files are in the same folder. Suppose one of my chm named XYZ.chm and another one is ABC.chm.Now, in my ABC.chm, I want to provide a link to open the XYZ.chm in a separate window. I tried these solutions:<a href="XYZ.chm">XYZ</a>.This does not open up anything.Then, I tried to provide link to a default topic name or home page topic in the XYZ.chm like this:<a href="XYZ.chm::/Welcome_to_Adobe.htm">XYZ</a>.This opens up a that particular topic "Welcome to Adobe" and that too in the same window of the ABC.chm.Then, I tried to provide a relative path but that too did not work.Then, I tried a local path. That did work but its not useful because it can always change.So, I am looking for a solution which is independent of the local path. Maybe, through a javascript or something if it is possible.Please help. Thanks in advance.- Jignesh

Update 1 for Adobe RoboHelp 2017 is available now! Check out what we have improved in my blog post:http://blogs.adobe.com/techcomm/2017/05/robohelp-2017-update-1.html

If I try to use the new "Indigo" layout in RH 2017 with a project that has merged child projects, the TOC works in one direction only.By this I mean I can use the TOC to navigate to topics in the child projects, but if I move to another page using a browse list, or by searching for another topic and selecting that from the search results, the TOC does not update properly to show the current page selection. If I switch the master project back to the older "Charcoal_Grey" layout, the TOC behaves as it should.You can re-create this by creating two empty clean projects and linking these to a new master project. The TOC works in both directions on topics inside the project that you're in, but it does not work in the reverse direction for topics in a child project when viewed from the master project. Switching to "Charcoal_Grey" resolves the problem.Although I can continue to use the "Charcoal_Grey" layout, I do like the new Indigo design and would prefer to adopt it throughout our systems,

Hi,In Robohelp 2017, when I edit any aspect of the layout.css file for a custom screen layout based on Indigo, the preview for a Topic view no longer displays the body content correctly, shifting topic content and the sidebar to the left and reducing the overall height of the both body components to perhaps 100 px (as in, I am no longer able to access the sidebar navigation menu and topic content features both a horizontal and vertical scroll bar). However, I am able to edit the theme-1.css without any Topic preview issues. I'll note that I have not modified the height specifications in the layout.css; instead, I attempted to mod a font size for the title-text from 1.4em to 1.6em. In addition, it doesn't seem to matter what edits I make. For example, if I want to specify a border radius or border, the same issue occurs.As such, I'm hoping someone can advise whether the preview issue is a bug with the preview, a bug with editing the layout.css, or a issue with my system (I'm using Windo

Good Morning,I was wondering if anyone has ran across this strange issue:1. Using Adobe RoboHelp 2015, we have a couple of manuals that are posted with the Flash Player output.2. Users are using IE 11 - most of the time, the main frame will display, but the table of contents shows up blank.3. Verified that all Adobe Flash Player is up to date, made sure that IE 11 is up to date, etc.The table of contents for these manuals (both published via flash player) does not display most of the time with IE 11. Anyone else ran into this? Basic trouble-shooting steps like clearing Internet Explorer history, resetting to default settings, etc. have been done.

Hi All,I am new and exploring RoboHelp-WebHelp for requirement in my project. I have below requirements please guide me if these can fulfil using RoboHelp.1. Need webbased help pages, user will press F1 from web pages.2. End user/client wants to modify help content on run time as as we do in wiki pages. Changes will save in server/html pages and will appear next time.Thanks in advance.

Can an application call online help from the cloud regardless of its deployment (cloud, local, client/server, SaaS)?RoboHelp is our HAT.  Some of our apps are moving to the cloud; some legacy apps will install locally, some are SaaS.    Where do I find more information about this topic.  Searching the forums and general queries on the Internet do not return answers.  Thanks for your help!

Hi,I see this issue has cropped up a couple of times over the years. None of the solutions I could find there seems to apply here.When publishing a particular WebHelp project, we are getting a bunch of errors like this:The publishing seems to complete normally, and we haven't found anything wrong with it yet. But it's only this project (so far) and it does it no matter whose machine is publishing it. There seems to be something messed up about the project itself, but "can not resolve macro" is too subtle an error message to help me troubleshoot.Does anyone have any ideas?Thanks!