RoboHelp

In a legacy project, I have a few topics that have content conditional tags. The problem is that these tags are not listed in the Conditional Build Tags pod or in the Apply Conditional Build Tags menu. How is this possible?Thanks.

Hi,I can't get any Heading 1s to appear in printed Word TOC.Using Books and Topics (with titles as Heading 1 as a test).All other headings appear fine in the Word TOC.RH TOC exampleFunctionality (Book)      Function 1 (Topic) - has Heading 1 title, doesnt show in word TOC     Function 2 (Topic) - has Heading 2 title, shows in word TOCKnown Issues (Book)     Issues 1 (Topic)Sure I can change the TOC field codes to include Heading 1 in the Word doc.Does RH only include Heading 2 and lower in the Word TOC, by default?Anyway to change this or what am I doing wrong?Many Thanks,David

RH11 Local project WebhelpLast week each link in my image map opened a project topic in a popup. Today, the image map doesn't work and double-clicking a link shows that the selected destination has switched from top level folder to Remote URLs (figure 1). Links in the generated map show the obvious script error (figure 2). What happened? I didn't switch settings, it's a solo project, nothing downloaded to my machine over the weekend. Is there a way to lock the settings and hot spot areas, or do we just need to check image maps prior to distributing Webhelp?

Hi folks! Apologies if there might already be a discussion about this, but there are just so many topics to go through that I'll start my own thread for my company.I'm new to RoboHelp and I was given the task to help out a team of colleagues that will use the software for their project. We have RoboHelp 11, and they have published their project to their Intranet site for public viewing a couple of years ago. Since the old RoboHelp support team are already defunct, they have not left any kind of documentation how they set this team up, and now I am starting from the ground up.So my questions are:What do I need other than RoboHelp HTML 11 to publish to their Intranet site again?We set up a VM server for RoboHelp to help house their project (aside from local files saved to their computer). Do we need RoboHelp Server 9 to help with this endeavor or another RoboHelp HTML 11 in this VM server?How do we publish to an Intranet site? Will just pointing to the RoboHelp VM server serve that purpo

This is a weird one, and I'm very frustrated. I thought it was just an Office problem, but my printed documentation in RoboHelp is "infected", so I'm hoping one of you will know how to fix this.About a month ago I noticed that my bullets in Outlook and Word (Office 2015) had turned from the standard rounded/disc bullets to up arrows. I tried deleting my email and normal.dotm files and the bullets were still there. Then I saw them in the printed output/PDF file in RoboHelp. I uninstalled and reinstalled Office, but the arrow bullets are still there, although they are more easily fixed at this point (only one or two will show up in a document). I had someone send me the templates associated with RoboHelp (Word00/Word10/Word11), and I defined the UL tag in my RoboHelp CSS file to have the right bullets, but the arrows still are showing up. In fact, someone sent me an email with the right bullets and they turned into arrows in my inbox (I feel like this is the worst STD ever...)My office's

So far we have generated with RH 5 under XP a .hlp project. Can I use under RH 11 HTML continue this project as well? Do the old Anchor links yet, or we have to adapt the Java source code of our software? Thanks and regards

I am re-writing a previously created RoboHelp project using RoboHelp HTML 11.  For many of the pages, I want to start with the original page so I choose the Import HTML File option. That works fine, but they have hardcoded fonts and formatting that I do not want. Is there any way to import the page and strip out the formatting?  Sure, I can do all this manually, but I have a lot of pages to import!

My version is 11.0.0.179I have several projects and finally merge them.To link a heading of a topic in a project, say project 1, from some where in a topic of another project, say project 2, I bookmark a heading in project 1 and then in project 2 I inset link to that bookmark. Having done that, two things happen:A) All headings in project 1 are bookmarked automatically and the one I did manually, gets another bookmark. For every link to a bookmark in project 1 form another project, a new bookmark is added to all headings in project 1. It does not happen if link to a bookmark is done from the same project, as it is supposed to be the case.B) I Insert Topic TOC in every topic and set it from heading 2 to 2. When I open project 1 in design view, all heading 2 are shown beneath Topic TOC, but it is not shown in preview of project 1. When I generate output, Topic TOC is shown in project 1.

I've been trying to use RoboHelp 11's new header and footer feature for printed documentation, but haven't had much luck with the output. I created a Master Page for the basis, and added some simple text (doc title in the header, copyright in the footer) and some background shading. However, once I generate the output, the shading and text display incorrectly. See images below for an example of what I'm getting. Did I miss something when I created the Master Page or generated the output? Also, I am using Word 2013, and I've read pretty much everywhere that RH11 and Word 2013 have had issues for a lot of other users, but I couldn't find anything pertaining specifically to this issue. Thanks in advance for any information you can provide,Steven

  I recently upgraded our documentation from RoboHelp 2010 to 2015.  Some of the topics include scripts to open documents in a new browser window. After the upgrade those scripts no longer work. Here is a copy of one of the upgraded scripts, can you tell me what I am doing wrong?     

RoboHelp 2015Hello.Newbie question. Need your advice.Product has a back office version and several mobile client versions.Each product version will have its own help system published on a separate website.Is it better to have one project per one product version or a single project for all product versions? Seems like having "one project per product version" is obviously better (no need to use conditional tags to separate content of one product version from another and to change output settings each time when publishing), but maybe I miss something... Maybe there are more pro's than con's of storing everything in a single project?Thanks in advance.

I'm sorry if this is a noob question but I've looked for a pre-existing answer with no luck.We've been using .CHM help thus far, but having upgraded many versions to RH2015 we are now looking at swapping to an HTML5 layout. I have generated an 'out of the box' Responsive HTML5 output which is very slick indeed. We don't want to show our help in a browser frame though, and as far as I have figured out the way to do this is via the Multiscreen variant? I've done nothing with this other than remove the phone and tablet layouts, other settings are Adobe default, and it runs s-o-o-o slow, it's unusable. Click index, wait five seconds. Try to move the window, wait another 5 seconds. What am I doing wrong?I also interrogated Adobe's help, and maybe I'm a little naïve about HTML5 but I found that rather unhelpful too.  So any direct answers to this particular question, and/or where I can find an HTML layouts 101, greatly appreciated.

Up until today, I have never had any problem applying conditional build tags. Suddenly today, when I select a paragraph, right-click, and select Apply Conditional Build tags, RoboHelp crashes. I tried it from Format menu as well with the same result. If no paragraph is selected and I select Format > Apply Conditional Build Tags, the list is empty. If I select View > Pods > Conditional Build Tags, all my tags are there. I have tried this in several different help projects, all with the same result, so it's not project specific. This is a big problem that needs to be solved asap. Anyone have any ideas?Thanks,Natasha

I'm working on a moderately sized project (about 15 topics so far, 26 MB total). I've imported HTML files from Google Docs and I'm outputting as PDF. The first time I crashed was a couple of weeks ago. I'm not sure what the problem was, but suddenly the screen was frozen, I'd get error dings when I tried to save or click on anything, yet the task manager said the software was running (not unresponsive). I chalked it up to having too many programs open at the same time or too many topics opened, and I learned to not do that when working on RoboHelp. I wondered if the problem was RAM, since the task manager said I had only a little free memory, but my boss got new RAM instead of more RAM.Yesterday I had the same problem, only I was just running a browser, Acrobat Pro, Outlook and Lync, and only had a few topics open in the project. I was copy and pasting tags in the HTML window both times I crashed (I crashed once an hour in the 2 hours I was working on RoboHelp).Details about my situati

We are software a software provider that is using the map ID's (for F1 help functionality) in RoboHelp 2015.I am trying to figure out what is going to be the best Layout to use , to avoid having each user check the security option "Allow active content to run in files on My Computer."Our software is a client/server distribution model, and the techs feel they are leaving the machines Vulnerable by checking this option.Does anyone know the best output to solve this ? Or a Way to get around it?Thank you,

Using RH10 to generate Webhelp output. This has worked fine for users running firefox, chrome and IE10 in an intranet environment. (RH10 has been updated with the IE10 fixes and the chrome fix - whproxy.js file). However, With the release of IE11 users have immediately reported that there are problems with the RH10 Webhelp output. I cannot provide specifics as yet but thought it worth posting so that other users have a "heads up" on potential problems caused by IE11, and hopefully RH techies can start to pinpoint problems and look at providing potential fixes.Will try to identify IE11 problems more specifically and provide further posts regarding issues.OK - Viewing WebHelp output in IE11 - Table of Contents has dissappeared, the icon is displayed on the tool bar but no TOC entries in the list; index - displays the keyword box but does nothing and no index list is displayed; search - search box will display and text can be entered but search does not appear to work.For users who choose

Hi,I have three content categories:  user, installation and appendix, with some overlapping content which is controlled by the TOC and sometimes conditional tags. The appendix is a master list of all the preferences/settings mentioned in the user  & installation, so the content in the appendix is 100% duplicated elsewhere, but not in the same order.I would like each of these categories to have its own browse sequence, down to the 4th TOC level, matching the TOC structure.  I've tried a few different ways, including auto create using TOC and selected 4th level.  The issue I have is that I can only create ONE browse sequence this way.  I can't add additional browse sequences.  It's not useful for the users to scroll up and down book levels, and not be able to scroll within them.It is not realistic for me to manually create browse sequences for each category - not to mention (but I will) the maintenance required each time a file is added to my forever gro

Hello everybody...When generation the output of a multiscreen-html5 project, I find in the output folder a sub folder for each screen profile - so far so good.As a sub folder within the screen profile folders there is a folder called template. Inside this folder there are folders for each Layout that is used in the whole project... I've expected to find there just a folder for the choosen screen layout and not for each existing layout. Can I delete the "unused" folders with screen layouts?Thanks for your supportStefan

Hi All,The Web-help output (Non-Flash Mode) is not opening in Mozilla Firefox.Please help to resolve the same.

Is there a way to generate an AIR help file that does not require the user to install the runtime? I googled and saw once that there is evidently an option to provide the runtime environment in the app itself (sort of like an integrated viewer file). However I don't know whether this was a standard function of AIR apps or just a hand-coded workaround.

RoboHelp HTML Version 6 I create a project. I add topics using Word as my editor. I add tables to the topics. All of them are specified as being 7.6" wide (740 or 760 pixels when viewed on a screen, perfect for 800x600). Also, when I print with a 0.45" margin on each side, 7.6" is the perfect width for printed documentation. I spend 3 months creating this project with 150 pages of printable documentation. I go to export to either .DOC or .PDF and get the same results either way: Around 50% of my tables have been shrunk to 6" wide. The other tables are still at 7.6" wide. I call in to Adobe technical support and explain this. They try to replicate the issue and are able to replicate it. They don't have an answer right away but agree it should not be acting like this. The rep and I phone and e-mail each other for a few days. I eventually end up talking to another rep who also cannot provide an answer. It is escalated to her supervisor, who tells me he also does not have an answer, but

Hi all:We have a project with hundreds of images. On occasion, we've experienced an image file seeming to be associated with a topic that actually does not have any reference to that image. Nor has it ever had a reference. When we want to delete that image, we have to delete and re-add the ghosted topic. Although this is not a critical problem, it has been happening more often, which leads me to think that RH is choking on the number of images we are trying to manage in the project.So, the question I have is how does RH track the images. I've not found any database mentioned via Google. I am also not finding any system file that is touched when we modify an image filename. It almost seems as though RH is building the relationship between the topic and images each time the project opens - perhaps storing those in the CPD file.  Does anyone know if this is the case? Seems inefficient. Anyway, I'd like to know so I might have some sort of method to debug the cause of the mis-attachm

I tried generating an existing CHM SSL after about 9 months of inactivity.  It didn't work and RH10 gave me the message that HTML Help Compiler is not installed and that I need to go download 1.4.  I already have HTML Help installed but I downloaded it from microsoft anyway and tried to install the latest version (1.3).  The installer said I already have a new version installed on my laptop.  So, Windows says I already have HTML Help installed, but RH says the compiler isn't installed.  Any ideas? 

I have my RoboHelp files in source control. Our admin recently made a copy of my help topics and placed them in a different folder in TFS. Now when I create webhelp or compiled MS HTML help, the user defined variables show up as being undefined in the help. When I view them in RoboHelp they look fine, as they do in the viewer. It's just when the help is built that those variables are somehow lost. Is there some required file that perhaps did not make the move in the source control? I backed up my earlier files and those work fine.

RoboHelp 2015 integrated with (for me) Visual Studio Source Control (TFS) 2010 and (for the other writer) Source Control 2013.I edited Topic A yesterday and checked it in. This morning my colleague told me that she had it checked out at the same time and didn't know how I managed to edit it. Source Control detected the conflict and she checked in her version and then made my changes.I don't see any way to enable/disable multiple check-outs in the RH 2015 Source Control settings, and I can't see what the settings are in TFS 2010 or 2013 because I'm not an admin (I've asked for help from the TFS administrator). Do we need to disable multiple checkouts somewhere in RoboHelp 2015? If so, where?Are there any known multiple check-out issues when opening RH2015 projects from within Source Control 2010 or 2013?Thanks for any assistance.Carol Levine