RoboHelp

Hello all,I'm updating a help project in Robohelp 10. This is an existing project i had in Robohelp 10/Framemaker 11. I am simply updating my Frame content and regenerating (the FM project is linked). My company recently upgraded my browser to Internet Explorer 10.0.9200.17028.I am noticing that some topics do not appear now (they are blank). This is a merged helpset (about 10 helpsets that are merged). I am running the helpset locally on my PC.I've tried applying the IE 10 patch for RH10 and regenerating but this did not help. I am using  RH10.0.1.292.Everything looks fine in Firefox.I am releasing this week and am not sure what else to try.Any ideas?Thanks in advance for any help.

Can you collapse a table or a portion of text within a topic?  If yes, how is this done?

I have added a Close button using Insert > HTML help Control > Close Window. It places the Close button in the topic. I generate the help, and when I view it, the Close button is no longer there. I am in RH 9 and working with FM 10 files in RH. Why does the Close button not display in my local help?

RH10 / Window 7 / PushOK SVNAfter ugrading from RH8 to RH10, we installed PushOK SVN and the TortoiseSVN Repository browser for our doc team as our source control system, after having used RoboSource Control 3.1 when we had RH8..  Whether in the office or working remotely via VPN, when we add a new topic it can take 1-3 minutes for the topic to actually be ready for input.Checking in edited topics when closing the project can also take a good deal of time.  I expected some of that for those of us using VPN remotely but for those in-house I didn't.  Our IT guys are at a loss.  They don't believe it's the network.Is this a common issue?   Is there a way around it?   Or is there something that comes into play that we are not even considering?   OR??Any help would be greatly appreciated.Regards,Joe Pollock

RoboHelp 10 - When I start a new blank project, I find two skins in the Skins folder: Beautiful Vista Flash and Default. Neither can be deleted. I have noticed that Beautiful Vista Flash appears in the Skins folder for each of the existing projects that I am working on. Is there any way to get rid of it or prevent Robohelp from loading it? Thanks.

Hi, I installed TCS 5 after installing a trial of RoboHelp 11.  After I installed, I opened a project from TCS 4 and I was able to update an existing linked FM book and Link to new files.    The FM files were converted ot FM 12 and the RoboHelp project was converted to RoboHelp 11.Now, when I reopen the RoboHelp project, I cannot update or link to FrameMaker documents.I am running Windows 7. I run both RH and FM as administrator and I have owner permissions to the Adobe folder.I tried uninstalling and reinstalling TCS 5 and the behavior is consistent.  Is there some registry entry or something i should look for?Lauren

Hi. Do any of you know if RoboHelp 11 supports any type of access rights to published HTML docs?My company has a basic product that all customers have access to. We also have "premium" products that are available to customers who pay for them, and at the moment we prefer not to expose the premium products' docs to customers who haven't purchased those products. What I'd like to be able to do is have some way that a customer can log in to access the basic HTML docs and, based on their login rights, have links to the premium docs be made visible and link to the HTML docs for those products.Note that for now, I'm OK with maintaining separate RH  projects for the basic doc set, and one for each premium doc set. (Each would have their own search domain.)Thanks in advance!-Kurt Euler

Robohelp HTML 10 (10.0.0.287) - generating WebHelp output for a website - How do I import a CSS style sheet?I've inherited a Help project that does not have a CSS file in the Project Files folder.  Is there a way to import a CSS file into an existing Help project?

Robohelp 11 - I upgraded to 11 and now I'm noticing that RH11 has changed some text to italics that was not in italics before. I have a HUGE help system and can't check every file.

So I cant get a RH Responsive HTML5 project to play an MP4 on an ipad?  but works fine on a pc (tested 3 w/browsers).Outside the published project, the iPad plays Mp4's without any problems.But within a RH Responsive HTML5 project on the ipad, the MP4 shows up as a black square with a "crossed out" play button in the middle.on any pc the published RH project, plays fine.I've tried several different mp4's (h264) ,,, I've even multiple sizes of MP4s.Am I missing something?

So I cant get a published project to play an MP4 on an ipad?  but works fine on a pc (tested 3 w/browsers).on the ipad, It shows up as a black square with a "crossed out" play button in the middle.on any pc, it plays.?I've tried several different mp4's (h264) ,,, I've even set the size in RH.Am I missing something?

I am generating Responsive HTML5 using RoboHelp 11. My FireFox version is 31.The video plays fine in IE and Chrome.

This might be a very basic question. I'm reviewing the html 5 output in Robohelp 11 and I noticed that the html 5 layout automatically adds a to the top arrow.I want to adjust that arrow/Div but how do I reach that?I don't seem to see it in the layout editor. And it only show up after generating a layout, and I don;t want to adjust all pages of our help manually.What we actually are trying to do is dynamically let it appear when you scroll down. and not on the screens where there is no scrolling.any ideas?thanks in advance for your answers

Since we upgraded to Tech Comm Suite 5, our RoboHelp projects are no longer linked (single-sourced) to their FrameMaker books. To correct this, we have to relink the projects and then go through the process of setting up the project all over again (mapIDs, table of contents, index, etc.) again, which is a very time consuming process prone to errors. Can anyone please help us avoid having to do this manual process for every single one of our many RoboHelp projects?Any help would be greatly appreciated!

Hi experts. I'd appreciate your thoughts on the RH feature "Create PDF for Review". I've come across a couple concerns...The instructions say that the source RH files shouldn't be edited/altered while a PDF document of the same material is out for review. This is understandable from a synchronizing perspective. But I'm wondering if any of you think it's a non-starter that the source material is locked. I often can't wait for people to return comments, even by a requested deadline, before making edits. This is my first foray into RH docs, and right now I'm more inclined to use cut-and-paste-in-emails to request and receive doc comments.For those of you who do use the feature, and use the shared PDF option, do you know of a service that will host the group-commentable PDFs? Adobe used to have a service for this, but it seems like it is no more. And our IT guy is super security conscious and is so far resistant to have a group-writable directory on one of our servers.Thanks in advance for

I have just updated to Technical Communication Suite 3 which includes RoboHelp HTML 9. I have installed all of the latest updates as of 6/20/2011. I am running Windows 7 Ultimate 64-bit OS, 6GB RAM. Note that I still have RoboHelp HTML 7 installed on the machine.I can use all of the Technical Communication Suite applications (e.g., FrameMaker 10, PhotoShop CS5, etc) except RoboHelp 9.0. When I attempt to open any project (including the sample projects listed on the Starter screen, I receive the error:"Unable to open the file c:\users\myname\Document\My RoboHelp Projects\Adobe RoboHelp 9\myprojectfolder\myprojectname\$rhvariable$.htm. Out of memory starting the editor services."Please let me know if anyone has encountered this error and has resolved it.Thanks!Andrea

I am running RoboHelp 10. My Help output is HTML, generated from the WeHelp target. The output opens in IE 10. The issue has to do with breadcrumbs.When users launch Help from within the application, from a location that links to the Index.htm file, breadcrumbs display at the top of the window.But, when users launch Help from a location that links to Help using context IDs, the open window cuts off the breadcrumbs. Users need to scroll up to view them. If users do not know to scroll up, they cannot navigate to other topics within Help.How can I fix the output, so that users don't need to scroll up to view the breadcrumbs?

I am getting "Out of Memory" error message when I try to import and scan the Frame Maker file into Robo help.

Today I discovered that in our context sensitive help, which I general with Robohelp 10, all the links that are meant to redirect to the help's homepage in the desktop layout instead generated an error page.I contacted the developers, and they said that the system was redirecting to the wrong page: homepage2.htm, instead of homepage.htm, and this had been the case for the past several versions.I provided them with the correct file name: homepage.htmHowever, I am still baffled. Why is Robohelp generating extra homepage files?I restored a previous version, and generated the help. I only received one homepage file.When I generate the current version, I receive homepage.htm and homepage1.htm.And apparently, in previous versions there was also homepage2.htmWhy am I getting these extra files. Are they important? And if not can I delete them?

I recently upgraded from RH9 to RH10 (10.0.1.292). I applied all of the maintenance for RH10 listed on William van Weelden's site and generated WebHelp output. When viewing the output on the server through a browser, I occasionally see a delay in producing the search results list, but the Search progress bar never moves from Searching 0% while the search is executing and finally the search results list is displayed. Has anyone else experienced this?P.S. This may be irrelevant to this issue, but I can use the same search arguments at different times throughout the day and get the same results list of 700+ topics in 2 seconds or in some cases two minutes. I have attributed the difference in elapsed time to server workload or network resources. Could it be problem with a script file?Message was edited by: SHERYL JORNA I just saw a thread that described this problem, https://forums.adobe.com/message/4887676#4887676, but am surprised Adobe has not officially rolled out the fix. @PeterGraing

In Word I often use Shift-F3 to change the case of selected text, toggling between Initial Caps, ALL CAPS, and lowercase.Is there a way of achieving the equivalent In Robohelp?My muscle memory works for other shortcuts, like CTRL-K for a link, which are common between Word and RoboHelp (and other apps, such as Excel), but it fails on this one. I'd be happy to retrain it if there was a new shortcut to learn.(I watched @maxwell Hoffman's  webhinar on RoboHelp shortcuts, but it didn't include one for this.)

Product mananger is saying the the CHM file has later information than the HTMs files. Not sure how that could be. Is there any possible way to import CHM File into an existing RoboHelp project file?

Following on from my previous posts, the date and timestamp of updated files are not being updated in RoboSource Control, i.e. the Modified column in the RoboSource Control Explorer. However, it looks like changes are being stored on the server when topics are checked in, as I can right-click a file in source control that I have changed, choose View, and see the amendments in the HTML.Basically, this means that source control isn't recognising that files have changed and therefore when someone tries to get the latest version it doesn’t think there is one because the date and time are the same as previous version.Has anyone experienced this behaviour before or know why the Modified column has suddenly stopped being updated?ThanksJonathan

Using RoboHelp for HTML version 8, I am publishing to my local hard drive.In the source files, I can see a table of contents, but when the output is generated, the TOC doesn't appear.We have used RoboHelp for many many years and the TOC and Index and search would appear in the output.   In IE, I have to click the button to allow blocked content, and the TOC still doesn't appear.   It is blank in the left hand pane.Any suggestions?Jenny

I used RH way back when, and I thought that, back then, I could name the folder where a project is stored in the .hpj file. Am I remembering incorrectly? I used that capabilty to maintain multiple versions of a Help project and to replicate projects and modify the HPJ to point to the folder I wanted to work with/compile.I'm working with RH 11. Can I this with an .xpj file?