RoboHelp

This seems like an easy question. But I searched all over the place and could not find this simple answer. Thanks, Julianna

RH v 2022.3.93I have an existing RH Project that has been migrated from numerous different versions of RH over the years and I'm now facing yet another migration nightmare around using Book vs Online TOC.My desire is to have my RH Project produce a PDF that starts with a Cover page then has a Contact Us page then the TOC followed by the actual content. However I do not need or want the Contact Us page to appear in the TOC. For some reason no matter how hard or how many times I check the "Hide in output" checkbox for the Contact Us page it still appears in the TOC. Is that option more of an emotional support checkbox or something? I have even examined the xml of the TOC and saw processing-role="resource-only" for the specific page, but it still gets listed in the TOC. I even took a sample RH project (Two Cover Pages one) from a post by Peter Grainge, changed the TOC to Book, added the TOC to the Front Matter and it shows the CoverPage2 in the TOC. In the below example both CoverPage2 an

I'm trying the change the breadcrumb separator from a forward slash (/) to a greater than symbol (>) for my frameless template. RoboHelp appears to give you the ability to change the separator in the UI (when you open the template on the Topic Page tab, navigate to Breadcrumbs > breadcrumbs-separator > Layout > Content). I changed the this field from a forward slash to a greater than symbol, but the breadcrumb separator in my output is still a forward slash. I've tried creating multiple frameless output templates using the sample project and only customizing this single field, but I still can't get the separator to use the new value. I know I can customize the CSS, but I'm creating a template for multiple authors and want to make the process as simple as possble. Am I correct in thinking this field should update the breadcrumb separator? Does this field work correctly to control the breadcrumb separator for anyone else?  

Hi All,PDF generation requires JAVA 8 to be installed on the PC.  Now, that JAVA 8 is licensed, is there any alternative for this? In the Application preference, I can see that we can browse for the Java installation path.    

When I am trying to generate, it gets stuck on the "Merging HTML files" status as shown below, it doesn't finish. Is there anything I am missing?  

I am using RH2019.  In the last week or so, my rhpj file went missing.  I can no longer locate it locally.  I have back up on the server of all the topic files and supporting content (css, png, docs, etc)   I edit my help project at least weekly, and all was fine until just recently.  No idea why it disappeared.   Any idea what could cause it to go missing? Is there any easy way to rebuild the project without starting from scratch?

I'm trying to install the trial version of RoboHelp 2022.3.0, but the first dialog does not show all the contols. The dialog can also not be resized, so there is no way to install the product. I've tried it on two different machines with the screen resolution 1920x1080, but I'm not able to proceed. Has anybody run into the same issue? Is there any way to resize this dialog? 

Is there any way to delete the entire index at once? I have a project that we migrated from FM and the index is a total mess. It's full of dozens of useless entries. I want to ditch the entire index and start over, but I can't figure out if there's any way to do so.I poked around in the project files and found an Index folder with <project_name>.idx. I tried deleting this file entirely, which apparently removed the index but left the Index, Glossary, and TOC tabs totally greyed out and unusable. I opened the file in a text editor and didn't see anything significant, but I tried deleting all of the content anyway and saving the file - that didn't seem to do anything at all.Any thoughts? I really don't want to go through every single individual index entry.

Hi Everyone,I am looking for help wherein I need to convert HTML RoboHelp file into CSV format.Regards,Sanjay

Hi, we already use this function - it is great. But there are a lot of challenges.1. Videos (.mp4) are not displayed as videos, just as downloadable file.2. Folders for a userfriendly structure are empty pages just with the headline. What needs to be included in RH that the Confluence page will have a MINITOC as it is possible to have it in Confluence directly? How to solve that issues? So we can add a command or html to the RoboHelp html, that Confluence can work with it correctly. What does Confluence need?Thanks 

Hello. I get the following error when attempting to generate a Word document. ENOENT: no such file or directory, lstat 'C:\Users\lanal.JSE\AppData\Local\Temp\RHTMP\WordDocHkgpF4\PTS_Bonds.docx' regards Lana

Greetings all, Using RH 2022.2.22.  I sent some xlf files to my translation team.  They ran the files through Trados Studio and returned a test file.  I saved the test file in a separate folder (not the RH project or the child language project). I copied the mapper file into the folder.  When i try to import the xliff file into RH, it says 1 file will be imported but it doesnt show any files in the window.  If I click OK to proceed, I get a red box with the msg: Application Error - the application has run into an error. pls save your work and restart Robohelp.   Here is the filename of the file that was returned from translation:  contents_Settings_Change_password_for_non-admin_users_htm.xlf_test-bilingual.sdlxliffIs this the correct file extension? I expected it to be .xlf ?? Any help would be appreciated.  Thanks,Bob 

I'm trying to output a Responsive HTML5 in Ver 2022 and it keeps failing. Is there a way to find out why?  I've tried the right-click option on the message, but it doesn't do anything

I published a Frameless project (using version 2022.3.93) but when using searching, the results display behind the TOC tiles.To  make mattes worse you can only select the first 2 items on the search results.See example below:  

Hello Robohelp Experts,I have this graphic display issue from FrameMaker 2022 to Microsoft HTML (chm) output in RH 2022.The graphics in the FrameMaker file are in a Anchored Frame. In the anchored frame, there are text boxes, lines, arrows and graphics (in jpg format). See below 1st pic in framemaker. When i build my book in Microsoft HTML (chm) in Robohelp 2022, The some graphics, arrows and lines did not appear. See below 2nd pic. However, when i build my book in ResponsiveHTML, the graphics, lines and arrows appear same as the FrameMaker file. See belwo 3rd pic. May i know how do i get the graphic, lines and arrows appear in the Microsoft HTML (chm) output?Is there a setting in the chm output that I missed out? Pls help!  

I can't seem to figure out how to disable the grammar check in Robohelp 2022. I'm writing documentation in Danish, so almost all words are marked as incorrect...  So how can I turn the grammar check off?

Hello all, I am new to RoboHelp, and I was wondering if there are any best CMSs that can be integrated with RoboHelp Version 2022.3.93. As I was looking into any CMS that is compatible with RoboHelp, I came across Adobe RoboHelp integration with CMS page:After going through the page I was confused, as there was no mention of RoboHelp in the description or details of each CMS. In the page (image shown below), I saw statements that mentioned "Integrates with earlier or latest releases of FrameMaker."Please let me know if the CMS mentioned in the above image or URL is also compatible with RoboHelp. If the CMS mentioned on that page is only for FrameMaker, please suggest a good CMS, or even a list of CMS is also helpful.Thanks in advance.

Hi, Everyone. In RH 2019, I'm setting up Dynamic Content Filtering (DCF). But when I generate output and click on any topic, the DCF button briefly appears then disappears. Is it simply that I haven't enabled DCF in the output preset???  I can't find the settings area for enabling DCF. Thank you.

Hi, cc: @Peter Grainge   I downloaded the 30-day trial Robohelp 2019 version; though I could see a predefined definition for responsive HTML output, I need help finding one for frameless output.Can I create one similar to the responsive HTML output, or does the trial not include a frameless output preset?   Can someone please help me on this.   Thanks, Anand

In the layout.css which is part of the template that I am using to generate the PDF, I assigned a left margin to the TOC entries. If the TOC entry spills to a second line, the margin is ignored. I tried setting some display options such as block to see if it would make a difference. It did not. Could this be a bug? If not, what setting an I missing? Here is a picture of what I am seeing in my generated TOC. The outlined area shows where it is ignoring the left margin. Thanks, in advance for your help.

I need to export all my manual content without headers, footers, images, hyperlinks as text only.Does RoboHelp have anything in-built for this, or should I look at custom solutions?

Hi, I was wondering if there's a way for deleting the Glossary button from the sidebar. I am using a HTML5 preset and Version 2022.1.188 of RoboHelp.  I deleted the Glossary from the Glossary section (so it is empty at the moment)I deleted the icon from Templates > Sidebar Still, the Glossary icon is displayed in the Sidebar and I don't have a clue about what to do next.

I've just added a Topic and want to add it to the TOC. I do not want to Auto-generate the TOC and start organizing the TOC again. I should be able to just drag the Topic tab into the TOC? When I drop the Topic, nothing happens. How can I manually add this Topic to my existing TOC?Thanks and take care

Hi all, I'm using RoboHelp 2022.3.93 and having trouble publishing via SFTP.  We've recently changed our hosting service to Azure, so I have to publish via SFTP now.When we were on the old servers I used to use File System, publish locally and then copy over to our servers because that was quicker. I was hoping to take advantage of the SFTP functions of Azure and publish directly to the server from RoboHelp. I get the following error, though:Error: connect: Timed out while waiting for handshake after 1 attemptI've set the publish profile up using exactly the same credentials I use with FileZilla. It works fine in FileZilla but just doesn't seem to be able to get past the first file with RoboHelp. Is anyone able to point me in the right direction?  I'm using port 22 in RH, as I believe this is the default SFTP port in FileZilla. I've also tried 443 which is the port used to call Azure but that doesn't work either.  Thanks in advance! 🙂&nbs

Hello everyone,I'm on RH 2022.3.93 and am working on our PDF output.I think my two issues might be related, so I'm posting them together:The manual I am creating is about 150 pages long. 1. It contains a lot of screenshots (png) - they appear fine. It also contains a bunch of svg files. While some of them appear correctly, others (especially towards the end of the document) are simply missing. Within RH, they are displayed correctly. <figure> <figcaption>802.1X RADIUS-Prozess (vereinfacht)</figcaption> <img class="framed-screenshot_125mm" src="../../../assets/images/Zeichnungen/WLAN/00108491_RADIUS-Prozess.svg" /> </figure> 2. I have created a <h5> style. No class, just h5. It is supposed to be bold, font-size 9 and margin-left is 45mm. Within the document, I get different results for my code: No further styles, just this code:In one case, it is displayed correctly (bold, with margin-left).<h5>Voraussetzung</h5