RoboHelp

We have a concern in Robohelp 2022, version 2022.2.22. Want to see only contents for the selected modules with left page navigation. Let’s say if we have 10 Main headings for a project, in the output, the application should display only the selected heading and its sub-topics in the left navigation pane others should not be visible. How we can achieve this?

Hi everybody, im using Robohelp 2022.0.346.I have a project and the translation project.when i try to use the "link an existing translated project " option, and  press "DONE" this happens.The program crash.Can someone tell me if i have to do an extra step, or have had the same error?.thanks. 

Good afternoon all, So after fixing our netskop issue we now have an issue with adding images to a project in a source control environment. When user 1 add the image , topic has to be checked 3 times before user 2 can get the image via version control> Insert image> Check in topic> Image in sharepoint server is added but checked out however image is not checked out in RH> User 1 check in topic > image is checked in  and listed under "edit" but does not appear checked in in the sharepoint server.User 1 check in topic several times showing that the image as "edit" in the pop up windowUser 2 finally get the image after getting the latestAny ideas because we have already lost 2 weeks of migration with Netskope? Thank you!

We are fairly new to using robohelp and are unable to create the connection profile in robohelp to publish to SharePoint Online.   When creating the profile, I am prompted to log into Microsoft.  When I log in, I receive a SharePoint site error that says "Could not find site. Check if you have permission for this site." Our IT team has whitelisted the necessary sites and granted us what we think are the right permissions.   I have a feeling we need Admin level Microsoft permissions to grant Robohelp rights to publish to our SharePoint Intranet page.   We can upload the project files and folders to the site to publish, but we have merged projects so  uploading does not seem to be an option for us. Any ideas or suggestions would be very helpful.   Thank you very much.

I think of myself a pretty advanced user of RoboHelp (over 20 years). We recently upgraded projects from RoboHelp 2017 to RoboHelp 2020. The upgraded was valided sucessfully.I have added the upgraded projects to SharePoint Online and can see the projects through the RoboHelp Collaborate connection profile.However, I have struggled to download a project from SharePoint online for myself or any of my technical writers. The Adobe documentation provides a simple three-step instructions that simply is not working for us.Please help...I am frustrated. Regards  

Hi Folks, Using RH 2019.The oover page of my user guide has a hero graphic which is meant to display across the full width of the page.When I create the PDF, the image apppears but has the same border settings as the rest of the doc. I suspect I have to change some settings in the Master Page. Not sure what. Should I create a new master page for the cover page? PS - I've tried changing the image settings, eg remove padding etc, with no success. Any suggestions on how to do this? 

Robohelp 2022 version having issue in importing the word document. The importing status remain in progress continuously and doesnt stop. Word file also doesnt get imported remains empty. Please assist.

I am running Rh 2022.2.22.  I user GitHub to publish my output to our company secure server. When I created an output on 5/5/2023, there were a lot of new ".js" and ".js.gz" files on each topic. These new files are creating conflicts and GitHub is not allowing me to deploy my files to the secure server. What are the web service requirements to host a Robohelp output?  

Hi all, I'm having an untold number of problems with RH2020 - and had just as many problems with RH2019. Has anyone had any issues with getting Share for Review to work? After looking at Peter's guidance, I notice my 'Share' box is lacking options. When I try to start the review session, it says 'Unable to start sharing':  

I would like to remove the right-hand search field from my generated help. I've been digging around in the template editor, but I don't see a way to remove it.I updated my help project to the latest RH version this week.The field I'm trying to remove is circled in black in this screen shot:Thank you!Cindy  

Hi,Does anyone have any experience with Robohelp and Netskope? It seems that Netskope is blocking the ability to create a connection between Robohelp and SharePoint Online, and therefore publishing is blocked.Has anyone else had this issue, and how did you resolve it? thanks,Carmela

Hi All!I would like to customize my auto generated Front Matter TOC page. I mean, so far, the TOC page is looking like this: Chapter 1  title 1 ............................pg 2  title 2 .............................pg 3Chapter 2  title 1 ...........................pg 4  title 2 ........................... pg 5 And I would like the following:1. Chapter 1  1.1 title 1 .............................. pg2  1.2 title 2 .............................. pg 32. Chapter 2  2.1 title 1.................................pg 4  2.2 title 1................................ pg 5 Is there any way to auto generate the number of the chapters? Thanks in advance

Running RH 2022.2.22 on windows PC.In one topic, I have links to several other topics. When I click on all of them (excpet one), the TOC remains open in the side panel. But when I click this one topic, it complete disappears. The panel is still open, but there is no TOC content. If I collapse and re open the TOC panel, the TOC reappears.  Any ideas what might be happening and how to fix it? Thx. Lori

I am using Robohelp 2020 with update 8 version.I tried to import word document.After converting to htm, some images are not loaded in htm page.

When I try to publish to SharePoint, Robohelp downloads a text file and "about:blank shows up in Chrome.I am using 2022.2.22

My company is looking to move from ZenDesk to FreshDesk. Anyone have experience with FreshDesk in combination with RH?

In the web help I created, the formatting for the Index and TOC screens which I designed for the skin looks fine in Full Screen but in Tablet mode (half screen), the background is white so the light grey text can't be seen. I didn't format the skin for the half screen; I didn't know it would be different for the Tablet (half screen) mode.  I see this is RoboHelp's default formatting for the half screen Index and TOC screens.How can the background be changed in the skin so that the text is visible?Judy

RBH 2022 with Azure skin. Previous search history text continues to grow each time the end user enters a new search item. With thousands of pages in the help file and countless searches by an end user, I need a way to flush all previous search items from their history. In addtion, during development a noticed that the very first test search text was "test". For some reason there is a black ballon that displays "test" that alway displays when clicking in the search box even if other items were searched for after the initial test.At last, I cannot figure where the light blue search box highlight comes from only when the very first "test" text is selected from the search history even after other searches were made and the other searches did not display the light blue background that only appears when the initial search is selected.  An image is uploaded that demonstrates the undocumented feature:   

I run Robohelp 2022 on my new Windows 11 laptop. When I try to publish my project to Responsive HTML5, I get the following error: EPERM: operation not permitted, mkdir 'C:\Users\[my name]'.  On my previous laptop, all went well. Does anyone know a solution for this? Also version 2020 has the same problem on my Win11 laptop.

RoboHelp 2022 appears to have three named releases so far:2022 <- the initial release2022 Update 12022 Update 2 I recently installed RH 2022 (today) on my macOS device. When I go to the Adobe RoboHelp menu item, there is an About RoboHelp 2022.1.187 option that displays a dialog with this same version information (along with other details). What is the correlation of a named release and its version (on macOS and Windows)? In other words, fill in the following...RoboHelp 2022 = Version 2022.?.?RoboHelp 2022 Update 1 = Version 2022.?.?RoboHelp 2022 Update 2 = Version 2022.?.? It would be really nice if the named release was displayed in ( )s next to the version number where it appears in the application so that it would be super simple to know which named release you have installed.  

When I click Help > Check for Updates, RoboHelp opens Creative Cloud to check for updates. However, I don't think RoboHelp is part of Creative Cloud. How do I diconnect that connection?

Good afternoon, We are using RoboHelp Version 2022.0.346 for the first time on a couple projects. We had been using RoboHelp 2017 with no issues but are running in to a load balancing issue with a newly generated presets done with RH2022. Is there some kind of setting I may be missing? I understand this question is kind of vague but the only thing that's changed from past successful updates is the version of RoboHelp. We have a team that is investigating the web server side, but making sure there is nothing I can do as an editor. Thanks in advance and please let me know if there is any further information I can provide.

RoboHelp 2022, Responsive HTML5 layout. How do you remove the Search bar in the Header Search Box? I managed to do it in RH 2017 but don’t recall the details.  

In search tab, if I entered any word using virtual keyboard used in our application then some suggestion will get listed. If I tried to click any suggestion application hangs. Don't know the exact reason for this hang issue.

What is the purpose of having .css.gz file for all .css files in output of responsive html5 in robohelp 2020.What is the purpose of csh-redirect.htm and csh-redirect.ejs files in output of responsive html5 in robohelp 2020.