RoboHelp

RH2020 V7Publishing to an ftp, after changing only a single line in a file, the publishing log shows files that were not affected at all from screenhots pngs to topics that were not adjusted. The upload takes several minutes instead of just uploading the actual file I changed. Sometimes publishing fails and requires 2-3 attempts or restarting RH. 

Is it possible to import an entire project from Author-IT to RoboHelp? If it is possible, will the CSS get affected or remain intact? What are the different project file types that RoboHelp currently supports if I were to import from another similar tool?

Hi,We have a product that has almost all its documentation on Wordpress. We want to import all of that to RH.Definitely don't want to copy-paste. Exporting Word press content to Word and importing it is a way, I would think.Other than that any suggestion? Considering that importing Word does mess the styles etc. and cleaning that later is a nightmare. Any suggestions?

Hi Team, I've got a robohelp project which is on version 2020.6.76I've now donloaded update 7 for Robohelp and not able to open the old project.I'm getting a pop up message to upgrade the project. I won't be able to do this as it affects other team members.Can any one help? RegardsSK

Hi There, I upgraded my large robohelp file from 2019 Classic to 2020 and everything looked fine. I then deployed it to our test static website via Azure Storage. I opened it up and again, everything looked fine. After Deploying the file to our actual website through Azure, there were some layout and TOC problems. Much of the TOC was fine but on some pages it didn't have the right font and all of the headers were wrong. I think that is the reason for the TOC mixup. Does anyone know how I can fix this? I did notice that the SSL, Language, Layout etc.. files in my classic don't show up in my 2020 (see image). I also included a small image of the css that I see in the 2020. I'm just wondering if some of the fonts couldn't migrate over or something. We were pretty excited that everything was going so smoothly. But unfortunately it wasn't. Thanks, Julianna  

I team, I'am facing a strange issue after migrating from RH9 => RH10 => RH11 server !  RH11 installed on Win2019 VM DB SQL express DB on same Win2019 VM DB test connection is OK Migration process from RH9 to RH10 and RH10 to RH11 was successful ! Access to admin webpage is OK Surfing admin web page is also OK  Except when i click the Projet pan, its indefinitely displaying "Contacting RoboHelp Server" !  I created a new context : OK Browing to that new context is also OK from webadmin page ! I contacted the support adobe and here is what they advised so far :  "If you are facing the issue only with migrated context then you can try the migration process one more time and check for the issue again. However, if earlier you published the WebHelp output then you can republish the output as Responsive HTML5 or Frameless in a new context as WebHelp output is not supported on RHS 11."  Any idea please o

In RH10, under the project manager, there was the URLs folder. It was possible to drag an URL from there to a topic. In RH2020.6.76, I don't find that URLs folder. Where is it?

Dear all,I'd like to make a help documentation both desktop-based and Web-based ,but now I only have a CHM file which is made by dreamweaver and CHM maker. Is is possible to combine those html files made from dreamweaver into a online format in ROBOHELP?  Thx

Is it possible to create an interactive "diagramming/process flow" chart (i.e. Visio) in RoboHelp? A way to create a series of basic images, with editable text boxes, that can be linked to other topics? Other than importing the images and creating image maps? Does RoboHelp have "boxes", or buttons, that can be hyperlinked and contain text?I can create a process flow in Visio (or Illustrator), import the image into RoboHelp, and create the image maps to point towards the topics. But when a change is needed, I have to go back to Visio and do the whole process over again. If the new image is close to the old one, I can get by with some minor adjusting to the image map boundaries, but a major change means pretty much a full remake.

My company would like to buy RoboHelp 2020 for me and I was wondering if it is possible to have it installed and use it while TCS 2017 is already installed on the computer. Would I still be able to use the other parts of TCS 2017? (I work a lot with FrameMaker and Adobe Acrobat.)

I am currently using RH 2019.0.14.I am trying to publish Responsive HTML5 output to our FTP server. I successfully generated output but when I try to publish it, the following message remains there:After some time, the Application Error message appears:and then the following message is displayed:The Publish Log some times displays this error:and some times it displays this error:I will appreciate if any body guide me to the resolution of this problem.   

Hi,We have a product online help developed using Frameless skin. On the Welcome page, we have the search bar and the buckets/categories or whatever you call and the user clicks on it to enter the help system.Is it possible to someway customize the layout in a way where we can add other elements to this welcome page?For example, above the buckets we want to add some Announcements. Or in the area under the buckets we want to add something. Is that possible?

Peter's web page states that if you need to supply a URL to open the help with a filter applied, use this syntax:url?f=taggroup:tagnameBut how do I do this if I want to point to a bookmark? The URL for a bookmark adds #bookmark to the URL, but when I tried using url#bookmark?f=taggroup:tagnameThe default filter was applied instead. Is there a special syntax that must be used for when a bookmark is used?I am using Robohelp 2020.7.46, frameless skin.   

Can anyone explain to me the difference in how the Start Page opens a RoboHelp 2020 project and the first topic it opens to is the Default Topic?  Is that correct and can these two files be the same?  What is the real purpose for the Start Page? Thank you.

Hello RH Friends - I have inserted "Insert HTML Elements > iframe > Local Files > a URL" that auto plays my Articulate Storyline tutorial/URL. How do I on this topic, in code view, write a code to PAUSE the URL, so that it doesn't play automatically? Thank you so much.

Windows 10 (20H2)Robohelp Version: 2020.6.76 Hello,I'll cut to the question at hand:Can you change the user/domain being used when you use the Azure Devops VC. in Robohelp. The Problem here is quite simple: The company uses two different networks and domains.DevOps runs on Network-A and Robohelp on Network-B. Since Robohelp seems to only place the user, currently executing the programm, in the credentials (Domain-B/User) the login on the DevOps obviously does not work. The DevOps is also being run On-Premise, meaning I am (appearantly) not be able to invite the User from Domain-B to the Devops as a workaround.Visual Studio was no problem since it asked me for credentials. Oh before I forget about it Domain-A's Azure DevOps can only be reached from Domain-A and Domain -B.I tried for a while to alter the Credentials in the Manager or to figure out if creds.exe could help me with that, but I was not able to figure out anything usefull. PS: Username is generic - tr

At the moment we sometime face the problem, that Robohelp is suggesting another Filename as the title is showing. We can`t reproduce this problem but with some file names we have a problem like you can see in the screenshot. The reason is surely not the "ä" letter, because we already use other titles with "ä", "ö", "ü" which are showing the same file name as title name. But as we are not able to reproduce this problem i think this is not easy to check. But what is really annoying is the fact that when we change the title name after saving it, the file won`t be overwritten. Robohelp is creating a new file in windows with the new file name. Afterwards we are not able to delete the first file in the author`s content. So we also have problems in our version control afterwards as the file is missing... Does someone have a solution for this?

RH2020 query: I have a ToC where every topic is a child of some section or other. When I generate the HTML5, the project always opens with the topics in the first section displayed (that is, we see that particular branch of the tree exposed). Is there some way to get RH to open in a browser without any section open?[Background: Logically speaking, Section 1 – being an introduction – should be at the start of the help. But it is a group of topics that will probably only be read once and only by newbies. But by being dsplayed with all topics exposed, it takes up critical screen real estate. This is sure to frustrate non-newbie users.] Thanks Geoffrey

Stakeholders would like to have certain links open in non-modal (modeless) popup windows so a user can follow information it contains while continuing to engage with the topic. The closest strategy I can see is to use the "New Window" option to open a new browser tab then require the user to drag it off the browser as a new window.  Is opening a modeless popup another thing that RoboHelp does not allow? 

I am using RoboHelp Version 2020.7.46.When I insert a Mini TOC it has numbers. I would like to either remove them or replace them with bullets.  

Hi Adobe Users,Looking for help w.r.t Merged project.I'm working on a Master Project that merges about 10+ child projects.Each child project has a "whats new" topic and a master whats new page in Master project. Looking for a solution to inter link child whats new topics in the Master project. How do i do it.!!

Hello.  I'm having an issue with RoboHelp 2020 and Classic Project Upgrade.  I've got multiple files that have worked OK with no issue, but this one file keeps giving me an error message.  I've deleted my file and recopied it from the server, as well as just recopying the problem child within that file, and still no luck.  I've had three coworkers, as well as my user support tech try to help me on this, and no luck.  The tech support guy told me to post my question here.  My coworkers all have older versions of RoboHelp.  This file is in a foreign language, so it's not like I can just delete that page and recreate it.  All other files have been exactly the same but in different languages, and still no issue.  Does anyone have any suggestions, because we're all stumped at this point.  Should I just try to get an older version of RoboHelp at this point?  Thanks in advance. 

HiI'm trying to intall Robohelp 2019 on a system with Windows 7 Professional 64 bit operating system core i5 processor. I have installed Internet Explrorer11 64 bit. I still get the below error message. "Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.   Learn more" Need help.

Forgive me, how do I remove the search engine on the top right in the header bar? I don't want to appear at all. I'm using RH2019 and azure_blue skin. Thank you so much.

Hi, I upgraded a RoboHelp Classic 2019 project to RoboHelp 2020. In RoboHelp 2020, I use 12 pt; but in Classic I used 10 pt. Sometimes, tables in my Frameless output are truncated. (1) If I change the font in RoboHelp 2020 to 10 pt, will that fix the issue? (2) If so, is there an easy way to change the font for just this one book (not all of them)? If so, how? (3) Or, must I go through each topic manually and change the font? Thanks for your help!