RoboHelp

What is the best way to Merge Projects using a Parent Project and Children Project file construct as noted in several guides. The only addition to the Parent Project we do is adding the Child Projects to the TOC linking the Child Project Input folder and selecting the rhpj file.Do I need to Link, Edit Settings, and include the Child Project in the Parent Content? If the only thing I have to do is add the Child Project rhpj to the TOC and change the source code, what html file(s) in the Child Projects Input or Output folder do I include?What steps am I missing in my Merge process?  

Hi, How can we migrate projects from Madcap Flare (2021) to RoboHelp (2019/ 2020/ 2021)?

RH9 | WebHelpDoes anyone know if it's possible to include more than one CSS file in a project? For ease of maintenance, I'd like to split my default.css into individual files, for example, a main.css (which has @imports and is referenced in my topics), a typography.css, a structure.css, a lightbox.css, etc, etc. I've had a play around with this and it appears to work, however, when I try to close my project RoboHelp gets upset and freezes.ThanksJonathan

Last week, we got reports from users that our webhelp pages are running very slowly or not running at all... Our internal IT team ran a performance monitor on IIS, and have ruled out the possibility of resource issues on the server... Our Director of Software Development ran some additional diagnostics and concluded that this new-found slowness is being caused by javascript: "Network call stack and timing slowness seems to be in javascript related to robohelp functionality".  Is anyone else experiencing this? The search functionality has always been slow for us, but slowness in loading various pages and topics is brand new. 

Hi,I am referring to this article: https://www.grainge.org/pages/snippets/mailto.htm.When I try to add the snippet from this section: Create an email from a text linkI get the following error:  Any idea how to fix it?

I would like to design a back cover page with a different page margin than the content pages. I already succeeded creating a front cover page with custom margins by putting following code in the CSS:@4025150 :-ro-nth(1 of bodyPage){  margin-left: -0.53cm !important;  margin-right: 0cm !important;  margin-top: 0cm !important;  margin-bottom: 0cm !important;}How can I do this for the back cover page? It now has the page margins that are defined in the PDF output settings under Layout.

We recently upgraded from RH11 to RH20.  We use .chm files and the Context Sensitive Help was working in the application using RH11.  However, after the upgrade the Context Sensitive Help is not working in the application.  Pressing F1 in the application only brings up help on the initial display, but not on any of the other displays.  This was previously working using the old version of RH.  I looked at the Map ID report, Topic property info which showed the map name and ID, and looked at the upgraded map files (former .hm files) and did not see anything that looked incorrect.  Our RH project had probably 20 different .hm files and all appeared to be converted to the new file type.  Any suggestions on what could possibly be the issue?   We did upgrade a different project for a different application and the Context Sensitive Help works for that application.

Hi all!I am making use of Hyperlinks in my Project. I linked to an external webpage. This works fine.  I also tried to link to a Word document saved to my computer. This half works. I ran into two issues:1) The hyperlink does not open the actual source document. It opens a new version of the document that is saved into my downloads. Not the biggest issue, but why is this happening? My explanation is because not everyone might have access to the drive that my document is saved to. 2) This is a bigger issue. The hyperlink opens the Word document that was available at the time that I linked it. It does not reflect changes. If I update & save the Word document on my computer, RH still opens the 'old' version. Why is this happening?The source remains the same. There are no changes to the folder or the file name. I only changed some content in the Word document. To my understanding, the updated Word document should open. The only work-around that I could find is

i am hit with this error message after I have connected to my GitHub profile, and attempt to push my changes: I have generated a personal access token through the GitHub website, but I am unsure where to enter it as there is no pop-up window prompting me to.  I have read the article ( https://github.blog/2020-12-15-token-authentication-requirements-for-git-operations/ ) provided to me in the pop-up in the screenshot above, but still struggling to piece together how to get around this. Any help or advice would be greatly appreciated, thank you in advance!

The restart numbering of an ordered list did not work. The Author view, Preview, HTML5 and PDF output show the intended number but the HTML Help and Word outputs don't. The numbering starts at 1 for these.I tested this with a new project (click New Project in the welcome dialog) to simulate.In the 'First topic', I added:1 First with ol style2 Second with ol styleIntermediate text20 Twentieth with ol style and restart numbering21 and so onThe HTML output shows line 20 with the correct number. Note that the code shows <li value="20">.I know that I have made some changes to the li style, so I assumed that these changes caused the problem, so I tried to figure out at what point the problem occurred. I edited the list style ol in default.css with the RH style editor.I checked Advanced formatting (nothing happens), and then changed Indent from 40px to 36px (by pressing the down caret). This causes the author view to show:1 Twentieth with ol style and restart numberi

Things were fine, i.e., all fonts were the same on my mobile pages. Now, first page has our proprietary font, second page has a mixture, proprietary font (let's call it MyFont) in the h1, MyFont in p and no font selected in td so in td, I have Times New Roman as the font. I've gone to the deafult.css, checked that: MyFont, Arial, sans-serif; is in the body section, no other font used anywhere in the CSS. There is no stylesheet associated with the master page and I don't use a master page when generating.  I had noticed this last week and couldn't figure out how to update the style, there's some confusing thing about make your change then click on the update style icon but when I go to a different page, the change I had made to styles is not applied. When I click on Styles in the right hand side, I have no styles, None. I then went into each place where my font had to be applied and changed the Font Family for that section in Content Properties, clicking on Update Style after

In my RH2020 project I use conditional tags to control output for different audiences. In one case I have a sub-heading that needs to be different according to user. The conditional tags work fine in the body of the topic; however the Mini TOC is completely ignoring the tags and displays both headings as links. This was not a problem in our previous version of RoboHelp (RH9). The output from RH9 only shows the proper heading in the Mini TOC. I have tried removing all conditions and replacing but that didn't help. Have also tried putting the two headings on separate lines but that just displays the two links on separate lines in the Mini TOC. 

Every time I enter a snippet it has a top and bottom border. Is there any way to get rid of these?

I want to create a topic in my RH 2020 project for the front cover of my pdf output. I want the background of front cover to be all one colour. However, when I do this to my topic, there is a margin round the outside that is white, and the background colour does not cover the whole of an A4 page. How do I configure my topic to do this?

In the frameless output generated for a project, two of the topics are missing in the result. Both are in the TOC, and both briefly appear in the dialogue box as the output generates (e.g. "Patching issues in Missing_Topic_1", "Patching issues in Topic_Correctly_Generating"). This is using the most recently updated version of RoboHelp 2019. Error occurred after copying & pasting the .htm file generated in output to separate, local folder; have tried copy/pasting the topics back into the output, but they disappear again on generation. Fixes tried: removing the pages from the TOC and re-adding, recreating the TOC from scratch, generating to both a local file location and networked file location. Haven't tried recreating the topics from scratch, but would like to avoid that if possible. Any suggestions? Nothing I've found explains what might be happening, why, or how to fix this. 

I have an eval copy of RoboHelp on my personal laptop, and want to buy a subscription for a couple of months. When I installed someone from Adobe emailed me, but she never responded to my response asking about purchasing a license. Any suggestions who I should contact? Thanks!Cindy 

Hi, I have downloaded and installed the trial version of Adobe Robohelp 15. However, I am not so comfortable with the latest version and hence would like to go to the older versions. How can I download the older versions of Robohelp?

Hi,I'm frustrated over the fact that Robohelp keeps adding CSS classes to the html and styles in the CSS stylesheet when adding compontents like a bullet list and so on. Is it possible to disable this?Our company is trying out Robohelp and my part as a designer is to create a number of pre-defiened styles for our editors to use in order to maintain a solid design. So I don't want Robohelp auto-adding it's own styles as soon as an editor adds a bullet list or anything else for that matter. In the long run this will clutter up the available styles and the editors won't know what styles to use.

Hi Team, I want to know what was the rule for sorting Glossary/Index in Robohelp 2017, especially for Chinese, Japanese or other Asian languages. From what I can see it was by sorting by English words first, then Chinese or Japanese words.And is anyway we can change the sorting rule in Robohelp?Also can we change the order of some words if we want manually? Thank you! 

I am currently testing the Robohelp server as we want to use it for insights within our organisation.I published one of the projects on the server (which has 2 children). I then tested it to compare it with the one from our internal server. When using the same search in the search bar, Robohelp server was not as accurate as ours and it kept bringing up a specific document first no matter what the search was. A week later, no content from one of the children appeared anymore, no matter how I searched for it. Today I tested again and no content appears at all, that means the other child doesn't display any results anymore. The only result that appears is that odd document which kept appearing initially when I tested the server.I tested this for another project with one child as the project is WIP and it's also not displaying any results.Just to clarify the process I am taking:1. Generate Child 1 locally2. Generate Child 2 locally3. Generate Master Project locally4. Publish on Robohelp Se

I have Adobe robohelp2019 installed on PC but unable to start Robohelp 2019 and getting Error : Update required Your browser or operating system is no longer supported.We have mutiple PC which have the same issue.Please help

Hello I did just install the trial version.The installation went through without errors (windows 10)When I start RoboHelp to start my try-out journy I get a "third" white window over the start page "New Project", "Open Project" ...I can move and rescale the white window but can not click anything behind it.If I close the white window it will also close RoboHelp.I assume that there is some login or other content intended to be in that window ... but nothing to click or finish with hitting enter ...Any suggestions? 

The Help describes: You can use variables in the title. To do so, type Ctrl + 1 and select a variable from the drop-down list, and then press Enter. (https://helpx.adobe.com/robohelp/using/generate-responsive-html5-output.html)When I do this, nothing happens! Of course, I created a variable first. After the fail, I also tried by creating a variable set, but still nothing happens.I tried it with the About RoboHelp sample project. Same problem.

I just exported the skin that I have created for my first RH2020.6.76 project (result is a .skz file). When I import it in my second RH2020 project, I get following error: "Importing skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again."The skin that I have created was a customization of the Azure_Blue skin.

Hi all!My question is about the new frameless output for Robohelp 2020.In a training video from Adobe there was a hint that the customized skins can be exported and imported for other projects.Just right-click > Export and > Import functions in the skin tab.I can't find the function. Does anyone know how to do this? How can I insert skins into other projects?I read this posthttps://community.adobe.com/t5/robohelp-discussions/rh2019-import-skin-file/m-p/10586069#M126106 where Peter Grainge locates the export function there as well.Why does it not appear for me? Don't make me despair of RH!RH 2020.6.76Best regards! Annette