Stock

Hello there:-) I just placed a lot of Shutterstock EPS illustration into a book and every one of them is slightly or a lot pixaleted. I opened them in AiI and saved as AI file, PDF, and PNG. But, nothing has changed. I also wrote to Shutterstock and am waititng to hear whether there's an issue on their side. Does anybody have any idea as why this is happening? This are vector that are supposed to be picture perfect at any size; I'm just surprised-and frustrated, to say the least. Any help is greatly appreciated.

I recently used the 4 out of 10 FREE Adobe Stock photos but found out that I'm being charged for Adobe Stock subscription (per month). And there is no helpful articles online on how to cancel it. I checked the manage plan to see if there is a cancel button but it does not exist. I would like to cancel my Adobe Stock Subscription but not my Adobe CC subscription. I am using the student promo under my schools authorization. Please help me I am getting frustrated 😞 

My question is on the resale term for Standard Licensing. While the video Adobe Stock has created mentions not using the standard license for mugs, b/c that is the primary reason someone is going to buy the mug.  WHAT ABOUT BOOK COVERS?  I understand the 500,000 limit, which in most cases isn't an issue.   Please help with this, I need clarity. Leslie Ann

i want to cancel my plan. but service center is closed.

Tuve que cancelar mi suscripcion por que no necesito tantos recursos.Pero como ya habia pagado por algunos meses, tenia acumuladas muchas imagenes que no habia usado.Quiero acceder a esas imagenes que ya pague, pero el sistema me pide que reactive mi cuenta, entonces de que sirvio pagar todos esos meses, si no puedo acceder al contenido por el que ya pague?

Adobe Stock on Demand does not work.I get the Info:Ihr Abo ist abgelaufen. Aktualisieren Sie Ihre Rechnungsangaben, um es wieder zu aktivieren.Than i renew my Accout / Payment information,i get the feedback:Vielen Dank. Ihre Zahlungsinformationen wurden aktualisiert.But it still does not work: Ihr Abo ist abgelaufen. Aktualisieren Sie Ihre Zahlungsinformationen, um es wieder zu aktivieren.What can I do?

Good afternoon, I've read the licensing terms and quite a few posts here. I believe I understand the limitations that stock clips cannot simply be uploaded to social media unedited. That makes perfect sense.  I'm using Adobe Stock Videos for two purposes:1. For a promotional video for online products. I'll use snippets of Adobe stock footage within a larger, commercial promotional video to be shown on Facebook, Youtube, and other social outlets. Many of the snippets will also have text or other corporate information imposed on them. I believe I can do this with an enhanced license, correct? 2. I'll also be including some clips in instructional videos that will be sold to various clients (but not used on social media or any other publicly hosted sites). They'll be a part of various intros and outros of corporate instructional videos. I believe I can do this with an extended license, correct? Also, as I've been able to figure out, I can buy extended lic

Hi, I need help with my order please:I want to ordner a new credit pack but when I click on "buy now" I get an error message that says (quick translation from German):"The transaction could not be made. Please check your details. When the problem reoccurs please contact support."I am logged in so I don't know what details this could be. I also can't find any direct contact (hotline or mail) for AdobeStock. German Adobe CC support hotline was not anwered.Thanks.

How do I filter out the premium content when I search for things in Adobe Stock?For example, I'm looking for InDesign templates. And I can only download 10 Standard License files a month.So I do _not_ want to see other than Standard License templates/pictures.Is there a filter for this?I have been stuck in the (not so helpful) help support chat for 1,5 hour now and have been chatting to 8 different people. They just keep transfers/connects me to another colleague or team over and over again, so please help me with this mkay?I found two old posts about this but they only mention solutions for how this would work with the old interface. So it doesn't work.Sorry if my English isn't perfect, I'm from Sweden. Everything I see and use from Adobe is in Swedish and there's no translation. Sorry if I use the wrong terms or so.Thanks in advance

I accidentally purchased a premium item because I thought that I was going to be asked for my payment information before the command was validated. How can I get a refund?

Hi.I just recently noticed that I have been charged for a subscription of Adobe stock which I have not signed up for, and only used when I was taking part of the 1 month trial I was offered. This has been going on for about 3 years, and the reason for me not noticing is that the stock and the creative cloud subscriptions gets charged on different days and in my currency is roughly the same amount and the fact that I am not using it since I did´nt know I had that subscription.Now when I tried to cancel it I got a warning that I will have to pay a cancellation fee because the subscription runs for another year. Can someone please help me out here? I would like some kind of refund, and for the stock subscription to be terminated.Best regardsMatilda

Bonjour,Après avoir passé plus de 20mn d'attente au téléphone pour joindre sans succès le service client d'adobe, je me tourne donc vers le forum. J'ai annulé en octobre 2019 un abonnement mensuel à Adobe Stock. Au moment de l'annulation, Adobe m'a "offert" 2 mois gratuits supplémentaires, que j'ai acceptés. Mais je me rends compte qu'au terme de ces 2 mois, j'ai été crédité d'un abonnement avec engagement annuel, aujourd'hui impossible à annuler sans frais. À aucun moment je n'ai accepté cet abonnement, à aucun moment il ne m'a été proposé. C'est une pratique commerciale abusive indigne d'une marque comme adobe, à la limite du vol (qui représente 39,99€ x 12 mois = 479€ !!!)Que faire pour annuler cet abonnement ?Merci pour vos retours.

What is the point of having a subscription if it doesn't include all images in Adobe Stock?  I find this annoying.  While they're excellent images, that isn't what I signed up for.  Have a subscription model that includes these, or allow me to filter them out.   Thank you. 

Ist es möglich ein Bild zu reklamieren bzw. zurückzugeben?Ich habe ein Bild mit Euro-Geldnoten gekauft - leider ist es aber nicht möglich dieses zu verwenden (geschützte Banknoten). Bild: 311726625 LG

I downloaded some new assets on the 4th February, as I had noticed that we were not using our account that effectively but we pay our monthly fees for the 10 assets per month plan. I searched for some new images that I wanted to use elsewhere and just started downloading the ones I prefered but I wasn't aware that some assets that show up on my searches were billed differently or apart from my subscription fee. the assets I clicked on were added to my library and I noticed later that funds were deducted from my account. I would just like to say that this was a very big mistake, as I wasn't even aware that I was busy downloading images that were not in my chosen plan to download. I used this system once when I first signed up for a monthly plan and I never paid for any extra images, therefore I assumed I was doing the same thing I did last year. I would like to reverse this transactions, as we cannot afford to pay that much for images at this point. I am willing to give the assets

Hi,Last night I started the process of licencing and downloading 34 videos.  27 went fine, but now if I try and licence either within Premiere, or direct on the Adobe Stock website I just get 'an error has occurred' - nothing more.  Payment details are all fine, I have logged out, logged back in again, but I am simply unable to download any new stock video.  Any ideas? Deadline to deliver video today...ThanksCraig

Ooooh my God! Unbelievable. Your system is stealing money from my credit card.  I have no active plans since last December.  Please go check my account and refund me please asap. I wait for your answer. Thx     (Moving to Get Started by Moderator)

While perusing images for a potential campaign, and in an effort to save previews of those images to my library, I accidentally licensed 8 images. After 3 images, I realized I was hitting the wrong link, and thought I corrected my process. However, upon reviewing my library, I see I inadvertently licensed a bunch of images that I don't want to own.So I looked through the forum and found several instances of others encountering the same or similar issues. And in most cases that I read, they were credited for their mistakes.how do I unlicense something that I purchased accidentally?Accidentally licensed a photoIs it possible to unlicense an image I did not intend to purchase?Issues with UI - accidentally licensed 3 imagesI have accidentally licensed images in my LibraryI contacted support via Live Chat and was told that licensed images can not be unlicensed nor can a credit be issued. I understand why licensed images can't be un-licensed, Adobe has no way of knowing if I downloaded the i

I had been a contributor to Fotalia which is no longer available since Adobe Stock bought them out.I cannot access my account.  When I try to login to lync photos to Adobe stock I get this message  "the selected account is already in use".. Yes it's in use by me.  Help I'm stuck.  I can't see my photos.I go to Adobe stock, login and there is no history of my downloads that I've download and sold.Thanks 

I too have accidentally downloaded two videos!  I will not use these as they are not what I wanted.  AdobeStock_194749898AdobeStock_122929253I will delete the files as soon as I hear back. Thanks in advance!Kim

I accidentally clicked on "license" on an image while scrolling ( #284521027). I am hoping I can get my image credit back. I haven't been able to get ahold of anyone on chat or the phone so I am trying here. Thanks!

Hi,I accidentally licenced an icon pack (ID: #275949300) today (24/01/2020 09:41), is it possible to remove it from my licences and refund it?There was no confirmation button and I accidentally clicked Licence while trying to click elsewhere.Thank you and have a nice day.

Hi Guys,I hope someone from Adobe is able to clear this issue up for me.I'm a writer and want to use Adobe Stock Images for my e-book, print-on-demand book, and website for my books. I can see that the Standard Licence allows for up to 500,000 copies to be produced and after that, the Enhanced Licence is required to go over the 500,000 limit.It would be great to get over 500,000 sales for one of my books! But being a realist, I know that my sales will be way under 500,000 copies. So, what I can't find a clear answer to in the Adobe Stock T&Cs, is will the Standard Licence cover an image up to 500,000 copies that I can use on the cover of an e-book, print-on-demand paperback book, and my website, or will I need the Enhanced Licence, as from what I've read in the T&Cs, the Enhanced Licence is required from print-on-demand paperback books?Thanks in advance for your help with my query.Best wishes,David

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Does it cost to sell on Adobe Stock as a contributer?   [Moving from generic Start/Help forum to the specific Program forum... Mod][To find a forum for your program please start at https://community.adobe.com/]