Stock

I have been trying to reach a customer service representative for months to cancel and dispute and payments but absolutely no luck thus far. Doesn't matter if I'm texting with a representative who gives me broad, unclear responses or if I try to call the customer service number and sit on the phone for half an hour with 0 response. I wanted to try the photoshop app and then went I went to cancel a few months back the guy (only time I ever successfully talked to someone) said I could have another month for free plus stock. I've never actually used stock nor photoshop after the trial but have been dumbfounded at how hard it is to cancel or speak with someone. Please somebody, anybody HELP ME TO CANCEL THESE SERVICES!! Now I'm clicking on post and it won't even let me post this message to the community. Oh dear lord what happened Adobe?! 

Hello, I was hoping someone could help me. I used Adobe Stock for a school assignment, it was the free trial. It was of good use, but knowing myself, I would never use it again so I cancelled the free trial. Somewhat a month later, I get a bill saying that I have to pay €36 for something I used on Adobe. I was dumbfounded and clueless because I never agreed to any subscription, I didn't even get any clue of what Adobe program I might have used that made this bill happen. I tried calling customer service a couple of times, but it didn't recognize the number, I tried e-mailing, but it wouldn't allow me to send an e-mail for whatever reason. On the billing, it said nothing about an annual subscription so I thought it might have been a one time thing, so I just decided to pay it and to put it behind me. I also went on PayPal and I saw that Adobe was in my automatic payments list, which I found really weird so I put it in my inactive list. I thought everything was okay again, turns out

I accidentally purchased an Adobe Stock subscription during an attempt to buy stock images on demand. When I noticed the charges months later, I immediately cancelled it and requested a refund, because I never used the service. I was told if only I wouldn't have hit the cancel button a refund could have been issued, but now there is no way to see the history of charges. This seems implausible and is incredibly frustrating. I've now paid $316 for something I didn't use. Help?

Hi Twarita,I wanted to use the Adobe stock image: 28671018 for a Poetry book cover for a print run of 1000 copies.水彩による青の抽象画By kenji hoshiI am unsure of wether or not I can use the image and if yes what license to purchase. Would you be able to assist me please and also guide me as to how to credit the image in English.Thank youSophie Gaur

Hello there.I just licensed an image without noticing that it has a plus license instead of a standard license. As a result most of the credits of my credit pack are gone which are needed for other pictures for the client. Is there a way to "return" that license?It's about this image: https://stock.adobe.com/de/images/technician-and-businessman-examining-gear-wheel-in-hi-tech-manufacturing-plant/69310056What can I do?Thanks in advance,Marcus

Hello, I received today an e-mail from company Copytrack GmbH as following: Regarding your publication on : www.prii....Dear Sir or MadamCOPYTRACK GmbH manages the image rights and image licences of photographers, picture and news agencies and other companies with image rights.One of our members has determined that your company is using images and making these available to the public but cannot recall having a license agreement with you. Of course your use of those images might be legal. This is why we ask you to provide sufficient proof of license, since otherwise an unauthorized use of the images is a copyright infringement.If you are not able to provide that proof, in the interest of fairness our member is offering you an opportunity to purchase a license for your image use ex gratia retroactively. You would retain the right to continue using use the image.Without a retroactive licensing a legal enforcement of the license and damages will be inevitable. Removing the i

I've read a few comments that other users are experiencing the same issue, but have not seen a great fix. I have tried clearing my cache and using every browser available on my computer (Chrome, Explorer, Edge) and I still can't get libraries to load. Searching and saving images seems to be fine, but not libraries. I did see a note that extensions may be the issue in Chrome, but I don't have extensions in the other browsers. I also work at a company with very strict security measures in place, so I cannot disable any of the extensions to see if that would help.Any insight as to how I can get these pages to load. I've been experiencing this issue for over 2 months now.

I bought a photo from Adobe Stock, after downloading it is in very poor quality.

I'm trying to update billing info (update our expired CC) via Chrome.The message is "Your plan has expired. Please update your payment details to reactivate it." I've tried multiple times updating the credit card info, however, the alert persists.Now I'm trying to update again, and the error message is"An error occurredWe’ve encountered an error processing your information. Try submitting again, or use a different web browser."I tried in IE, but to no avail. Pweeez help!

Hi all, I have lost access to the email account I used to create my stock account. I cannot sign in before changing the password due to security. Who can I get in contact with to solve the issue? I can obviously now not sign in to contact Adobe through the website. Any help will be appreciated.

Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

Даю ссылки в соцсети и ничего.

Hello,I purchased few images from Adobe Stock website with Standard Licence. I just find out two other websites are using same image on their home page. Is It possible for other users to purchase same image from Adobe Stock?  

Hello  Sorry if this is the wrong forum to post this, I tried to find a more accurate place but I saw that other users had also posted a similar issue in these forums, so I am posting here as well.  I was trying to license this image from Stock - https://stock.adobe.com/fr/images/young-woman-showing-smooth-silky-skin-after-epilation-at-home/204326283?asset_id=204326287 and somehow I have some other image in my license history. I do not recall licensing or requesting the image that I received, but I have received this in the download and in my license history instead of the one in the link.  Is it possible to remove the unwanted license and provide license rights to the one I was intending to license? I am not sure how this has happened but as I am a freelance designer, even a single image credit affects my billings and I was hoping there is some solution.  Please let me know if it is possible that I could resolve the same.Kind regards

I had suspended subscription because I lost credit card. I lost 94 pictures when I updated my new credit card. Now I have only 8 pictures.  What I have to do to get back my pictures?

Can I purchase photographs from Adobe to use in my book and if so what type of license is it? 

Hi, I need an invoice for November. Adobe took over the fotolia.pl portal, where can I currently find historical fakura?  I need urgent help 

Hello, since Fotolia is Adobe Stock we still have our monthly subscription (booked via paypal-coop@fotolia.com) and get no invoice. We are a company and need them immediately for our tax consultant. I already tried to write 3 times at the chat but nobody respond. The subscription seems to be not correct moved we only have a free subscription so i can't use the telephone support. Where do i get help?

Hello,My student plan doesn't include Adobe Stock. How can I include Adobe Stock to my plan and pay the additional fee?Thank you,Juliet

Hello, I bought this file : https://stock.adobe.com/fr/images/happy-new-2020-year-futuristic-glowing-neon-light-sphere-with-bursting-light-rays-vector-holiday-illustration-festive-new-year-2020-party-sign-decoration-element-for-design/286309686 that I opened with illustrator cc version 23.0.3. The rendering is absolutely not the same at the definition level, lights, etc ... There is a problem of visual rendering that I open the file.  I tried on photoshop and it is even worse (it fully pixelated beyond 200 pixels x 200 pixels. And it is proposed as a vector file.There must be a problem somewhere. Thank you for your help.  Gives the attached screenshots between the version shown on the opening display on illustrator and photoshop(up to 570pixels x 570pixesl for test) Loïc

I'm attempting to purchase a stock video however upon licensing, I get the following error: Error We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help.I've verified my purchasing methods and everything is in order. I've tried another card as well with no success.I tried doing the live chat, but after not hearing from anyone in over an hour, am posting here.

I licensed a Premium picture today. Something went wrong with the licensing. One picture - two invoices. And I fear two PayPal debits. No contact address where you can solve the problem quickly and easily. Therefore I have been hanging in the support chat for one hour now and am still waiting for a contact person. This works much better and I'm afraid of licensing pictures via Adobe in the future.

Liebes Forum,ich wüsste gerne, ob ich, ein mit einer Standard Lizenz erworbes Bild,  nach meinen Vorstellungen verändern darf.  Zum Beispiel etwas nachträglich einfügen darf, das gar nicht im Bilde war. Vielen Dank schon mal:)

I have a plan for team and individual account. Recently I tried to purchase a 5 credits plan for team but I received information is an issue with my account and I have to switch to individual account. Then I switched to the individual and purchased the credits and I used them for downloading 5 images.After 2 days (it has been during weekend) checked my bank account and I was unpleasantly surprised that Adobe charged me twice for 5 credits plan! Once from team account once from individual account. But I received only 5 credits not 2 x 5 credits plan! I informed Adobe about situation via chat. Of course I had been switched many times to anoher specialist in India, but they did not find any problem. Finaly they confirmed that they charged me twice. And that's all. Now they sent me an email, that they are waiting for my rensponse, otherwise they will close my issue completed. I do not know what I should send to them? What the f.. ?Is anybody had an issue like me? Any help how to get my mon

There is a business near me that purchases stock images with the standard license and reprints for resale for walk-in customers, as well as over $50,000 in sales to commercial clients. It doesn't seem like this is allowed with the standard license. How do I go about reporting this? I was only able to find the DMCA takedown form.