Stock

Hi There... I signed up by mistake for an adobe stock account.  The reason was, I understood that I had 10 images free, as I am an Adobe customer ... Anyways...I´ve been charged last month...now I cancelled it, but it says that I´ll be charged around 184 euro for that... That's totally wrong, abusive and unfair...I just noticed when I checked my email and saw I was charged last month.I don't want to pay for that, especially because is a product that I don´t use.

I would like to purchase a number of premium images but I need an extended license (as I will be using the images as part of a product for re-sale).  I can see how you can purchase a non-premium extended license but on every single premium image I have looked at there is no option for this - I can only see a purchase a small or large image.  Do any premium images have the option for an extended (not an enhanced) license? Help! Thanks so much !

I have the exactly same issue. Want to cancel my subscription and I get an error B84942C75103D2FC0A490D4C1537358552894. I wanted to contact customer service but they are closed - they supposed to be open right now. If I can't cancel my subscription within 2 days, I will be subscribed to another year which frankly, I really don't want to. As Adobe works with subscription plans and membership cancellations is just ridiculous. If I can't cancel the subscription, I go to my bank and ask for another credit card to stop paying that - by doing that will cancel another subscriptions as well which I didn't plan, but it's rather that than having paid another year for something I don't use...

I have tried in the most current version of Photoshop CC, Illustrator and Inkscape.File numbers: 126906050    and  134421253 I have easily been able to open other .ai files from the same contributor in the past, so something is up with these files.

I have been trying to cancel my subscription over the past 2 weeks but have been unable to do so. I go through manage plans, then cancel, and select the reason, but after I continue it issues me with an error. At first I thought it was a typical error so thought to try again later, but it keeps happening. I was now charged for another month I do not need.

Hello,I would like cancel my ADOBE STOCK MEMBERSHIP.Can you please, told me how I can do that,Thank youMarion

ive accidentally let my Adobe stock subscription run on for too long, I have something like 30 credits I've not used.can I cancel my subscription but keep these credits in my account for use in the future or do I have to keep paying and collecting more? Thanks.

Hi Twarita,I also accidentally licenced this image:# 7294946Is it possible to reverse this?Thanks,Gareth

I downloaded file #216693873 and even tried file #216693866 they download but neither one from this series will open.

Stop charging me for this service as I do not use it!!!!!How do I find that out?

I came here for this exact same reason. Apparently I ended three months ago but I received no notification of a renewal now I'm paying more each month. No notification. I ran a search on my emails and I haven't received anything from Adobe since I initially started up this service.

Hi Twarita, I have done the same thing (I have taken over the person responsible for managing the subscriptions, so I tried to change the contact email address. As my own email address was already in use with an Adobe account, this has led to me purchasing 2 licenses).I would like to delete on subscription which has not been used, please advise how to solve this? ThanksCraig

Attempting open Stock file # 135980533 without success. I have downloaded the file several times, logging on and off, clearing cache, using different browsers, different computers, directly via the Library panel in AI etc.... no success.I get the following error from AI>Additionally when I do get a version open (partially) the entire file is not present - looks more like a previewHere is what is shown in Stock website:This is what it looks like when finally opened in AI (basically ignoring the error) ... the entire file is not loaded and available.Can I either get a correct file or credit?Thanks,Bob

I just downloaded 3 different images, 2 of them worked as normal but the third downloaded as a blank file (just a white page.)I then proceeded to select "open in photoshop" to see if this might work, but it said there was an error, the file could not be downloaded and I should check my network connection.My network connection is fine - I was able to download other images without an issue. Any ideas? Thanks.

Hi All,I have a mini-game project for a client (not a free game, but a small game) where I will need multiple small assets. Rocks, textures, grass, flowers, trees, isometric buildings..... a huge amount of assets. I am going to buy some animations from other sites also.The issue is - if I buy so many assets with an Extended license each, which is required for a final work that will sale, it will be a bankruptcy, no one will pay me this, it will get bigger than the budget for the entire game.My question is, why with a Standard license it is not allowed to use separate assets for commercial projects, which do not have big distribution. No one of these many licensed assets will not be the main value of the final work.It is not the same like to buy a complete design for a poster or a t-shirt, where the complete design is the MAIN VALUE and is used unchanged for a commercial distribution. I understand that in such case an Extended license is needed.But how to buy only a piece of rope for 64

Adobe Stock advertised to allow downloading 10 'resources' each month. As I specifically needed video footage I made sure it was included. I checked product description and it said pictures and videos were included in the 'resources' to download. After I subscribed to the yearly plan I found out that videos are not included (they need extra payment) and I can only download pictures. Because I do not need pictures I wanted to cancel the plan, but I could not, because I had to pay for the first month of something I have not used at all and that was sold to me with a false description. So I made the payment but still cannot cancel subscription because they want me to pay some penalty for canceling the yearly plan I do not need and I did not buy - I paid for video footage offered to me and got pictures instead. I am disappointed and I want my money back and subscription canceled.

I'm trying to cancel adobe stock and it won't let me. Help! I don't want to get billed for another month.

Tech support and chat closed. In my profile when I try to cancel it says retry and tried many times.

Not sure why some of my downloads are accessible in JPEG and others only seem to be ai files?    I really want to use JPEG but can't seem to convert the ai files over.Can anyone please advise?    I am not a graphic designer - just an amateur on this so appreciate your advice.

I signed up for the trial of Adobe Stock thinking it would be something that could help me improve my creations, but didn't realize that it would automatically be renewed. I admit I used the service a little with some success but really haven't been actively using the Stock service since. Not impressed as the entire creative cloud package costs me less per month than the $46.14 $CAD per month Adobe Stock. I never expected to be trapped into this product. I have talked to support and they have helped minimally(within their power I understand). I simply cannot afford to pay for the service or the extortionate cost of cancelling early. I love Adobe but it feels completely wrong to be trapped in a product from a company who is supposed to support creatives not make their lives more difficult. I would love to see some type of refund, considering I am still going to support adobes creative cloud apps for the foreseeable future.

I download vectors often and open them in photoshop. They are always large and crisp files. Two weeks ago, I had one that only opened the size of a thumbnail and would not enlarge. Today, two separate files have done the same thing. Is there any way to tell which files are going to be small images? Or is there an issue? When I called I was told I could only open them with Illustrator, but I know that is not the way I have been doing it.

Good afternoon! During the free period, I downloaded 10 images. There were two images with examples of the logo that I liked. And it turns out that I can not use them in the form of a logo, even if I buy a license? Did I understand correctly? If so, then why are these images offered?Thank you!  Sincerely, Svetlana.

I am having trouble today downloading preview images. Specifically the preview images for vectors. Logged in as usual and I cannot get the download to initiate. I have it to ask me where to save it before saving when using both Firefox and Chrome. It says your download will start shortly and then nothing happens. I have allowed cookies and am not blocking popups. I usually don't allow cookies and have never had a problem in the past. But since I am having a problem I allowed cookies but still nothing. If I choose photo instead of vector I can download the preview images no problem Cookies off and pop-ups blocked. But not Vector preview images.I suspect this is an Adobe issue so I don't know how much help I will get from the community. This was my only option for support contact that they gave me for this. So Hopefully someone from Adobe will chime in. I am assuming that they are having issues with their site. But it would be reassuring to know that for sure.I have a lot of projects goi

Im also having a problem downloading previews.I can download jpg previews, but ai/eps files will not download image previews.

Hello,Some of the previews will not download, I click the Save preview download , it seems start to work, then says "Your image was Saved", then nothing happens.The file numbers are:9430420517416009874031304127026922Pleas help, how can I get the preview versions of these files?Lee