Stock

Hello I started a subscription for 40 credits per month. I eventually cancelled the subscription, however still want to use the credits I paid for. How do I get them back? PS. Why is there no one that I can contact directly? Placing this information on a forum does not seem helpful.

Hi!I just purchased an adobe stock Ai image and when I go to open it; it displays an Error Message "CAN NOT OPEN ILLUSTRATION". I am using the newest version of Ai...and have never come across this problem before. Any suggestions?File #: 1452115522Cheers.

Am I the only one who find really petty the way the structured the UI in Adobe Stock, making so easy to buy an image "for mistake" trying to save it as a preview ?These are the kind of things that destroy the trust in a company in my opinion.

The same is ha pening to me. They are charging when all I did was a trial. Anybody else had this solved?

My plan includes the 10 stock images per month and once I use them all, I have the option to purchase additional image licenses for $2.99 each.  4 days ago I tried to buy a stock image and received a pop up dialogue stating "We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you still can't place an order contact learn and support." First, I verify my info is all correct. Second, I check my credit card and the one adobe has on file is accurate. Next I check my bank account to verify funds, and thats good too. I try to buy images again and get the same error. I'm being billed $1 each time I try to make the purchase and fail. My first chat session with adobe resulted in 4 transfers and after 2 hours no solution was given.  I email the bank and they dont see any issue with my account. I start a second chat with adobe and that was a bizarre exchange of passive aggressive confusion between both parties. I am

Hi,I need pixel images that will fill a 4m x 4m stand wall at 300dpi. None of the images I've found have been anywhere near big enough as I would need 47,244 pixel images - I realise this is asking a lot of my machine to work with, however I've tried to resample the biggest sized images I can find, but they're just not sharp enough when being printed by state of the art large format printers.Any advice would be much appreciated please.Many thanks

Hi we wanted to purchase AdobeStock_122064441_Video_HD_Preview for a 30s TVC but we are located in Singapore. We tried to create a adobe id with location of US to be ablle to download the video. what licence should we buy?

Hi,For some reason we now have 2 subscriptions for adobe stock.Now the adobe on demand subscription is overruling the 10 images/month  subscription.This results in paying for every image € 9,99How can this be fixed?

So, I try to find various images that look similar, but I have no luck, I tried google search (uploading the image) and the stock.adobe.com images search(also uploading images), it is any trick that I must know to find(faster) similar images with the one I upload? (not a problem if it is need to be paid)See this image, I want to find similar to this, woman behind+running+clear sky+cliff+vegetation

I purchased a standard license for an assist, I now need an extended license, however, I do not see an option to purchase the extended license.. Please point me in the right directionThank you,David

I just signed up to Sock images. It said I had 10 free stock images for my first month.I downloaded my first images and it charged me?

I bought 5 credits - I have 4 left but now I have to buy another 5 to download a picture? This makes no sense.

Hello,I had 40+ credits in my account as of two days ago and now I no longer see them. My last conversation last year with Adobe said that my credits would not expire. I no longer see this and I also see some subscription that I have not signed up for that was declined?Please look into my account and let me know what is going on. As soon as I've finished redeeming my credits I will most certainly subscribe, but not if I have remaining credits.Thank you,Sharon

Buongiorno,ho erroneamente acquistato questa immagine Happy boy sliding down - Acquista questa foto stock ed esplora foto simili in Adobe Stock | Adobe Stock per due volte con licenza standard, ma volevo acquistarla con licenza estesa (pensavo di poter cambiare licenza).Potreste gentilmente rimborsarmi i due crediti immagine (2 immagini)?Non ho ancora acquistato la licenza estesa: salvo vostre diverse indicazioni, lo farò non appena riavuti i due crediti.Grazie mille e buon lavoro.

I accidentally licensed an image on Adobe Stock by clicking when my scroll was delayed.  A.>I cannot believe that Adobe does not have a failsafe pop up box that EVERY other website has.... "Are you sure you want to License this image?" its a fairly simple and standard feature.  Not only are you wasting company resources (since I'm absolutely sure I'm not the first person with this problem), but your also creating more chances for your customers to come into contact with your piss poor customer service.B.> I spent a lovely hour on the Adobe chat with Deepti whose lack of English lead to a 15 min problem being turned into an hour.  We went back and forth until he basically tells me he can't help me. And Ok, it was a free trial, and if it had been my mistake that lead to the issue, I wouldn't have bothered anyone. HOWEVER, I was planning on keeping the subscription, but since Adobe can't be bothered to credit 1 lousy image, I'm taking it as a sign I should dump all my

If I decide to try out Adobe Stock plan with the 40 images per month, will I get 40 images during my trial month? Thanks!

I was able to download, but cannot seem to open these 2 files. I receive a message that states "Can't Open Illustration". Is the issue on my end, or are these files messed up?#138423601#138423463

Hi, i buy 1-2 stock photos per year for non comercional use. Still now, i could buy this on demand for about 10$ per picture. If i want to buy now one photo, i could only buy a plan for a year. Or i buy credits for 50$ for one photo. Is the on demand service not longer available?Sorry for my bad english.

I am left in the same situation, can you please help me cancel mine. I would greatly appreciate it. Thank you- Austen Cox

Hi,I'm new to to Adobe Stock and have accidentally pressed the license button for an image rather than the preview. D'oh! I can't fund any undo process, am I missing something obvious in the interface to de-license it or is it not possible?thanks,tom.

Has anyone purchased the template thru stock called Quote Box ...It will not let me adjust the main text...only the bottom line crediting the speaker.All other parameters seem to work. How come this main text will not change? Its been a waste of money so far

Hello, I have accidentally bought Adobe Stock. As I never intended to buy it, and I am not able to find a way to cancel it, I would like to ask you what I can do.Thanks!

Hi, I licenced 10 images last year with a standard licence. I was told that even if i cancelled my subscription the licence was permanent. Why then when i look in my licence library do i have the option to licence again and why do my photos now have the watermark on them ? I cancelled my subscription soon after i had licenced my chosen images. I'm confused

Hi AllI am currently looking for good stock photos for my website which would represent my startup company. The company has three owners and the website is being developed by one developer hired by us. If I license the photos with a Standard License then I need to confirm the following:1. Can I use the photos on my website?2. Do I strictly need to ensure that the website has all the necessary measures to restrict visitors to not copy the images?. We have added some features but obviously it is not possible ensure that someone can't copy those images?3. After downloading the images, we will put them in our Word-press media library from where it will be used by our developer on different pages?, is this allowed as per the standard licenses.5. I was confused about the single-seat and team licenses?. I will license the image via my personal account and upload them on our web-hosting site. Our developer will then be using the images for different pages on our website and not for any client

Hi I got the full creative cloud recently and was given the option for 1 month adobe stock.i got the free offer but did not use it - only used 3 images.on the last day + 1 i realised i did not cancel so went to cancel ( a very difficult link to find) to only thrown a message that you 17 images in subscription will be deleted if you do not use it. and i think it said use for a month and then cancelso now i have 3 days left and i downloaded the images so i can cancel it - now when i click it shows me i have 3 options1. 60 days free subscription added on to full trial expirey date - so i am stuck for another full year2. chat to customer service (which is taking ages to respond !)3. cancel and pay 115 £ - half of the remaining subscription ! I just got one month in..did anyone else have this problem ?I know their answer will be you are tied to 1 year but any subscription services which says paid monthly you can cancel with 1 month notice or you buy full year upfront payment for a better di