Stock

Hello all, On 8th of May 2024 I started free trial for Abobe Photoshop, and cancelled it on 12th of May 2024. However, I now realize that I have been paying for Adobe Stock for 3 months that I never saw on my screen to buy it or I never clicked a button to order that app. I want to cancel it now but it requires an amount for early cancellation as well. I want a refund for my payments, and free cancellation.  This situation is just a simple trick to force me to pay.  Please help.  

Dear Adobe Team,I make it brief, due me seeing countless of people experiencing a very similar problem! I tested a 7day trial adobe suite (photoshop, indesign, illustrator) and canceled it the next day. Got a canceled subscription email, so I thought I'm done. Over the last two months I got two bill NOTIFICATIONS on my paypal account, but the link always lead to an error and there was no bill in the history. Further I checked if there was a collection procedure, nope!Not sure, if this was an error from Paypal, but now the entries appeared. First this is very malicious business practice and the Europe Union has clear rules about smuggling a subscription into another subscription! I never intended nor did use "whatever that Adobe stock service is". Please return the payments (two times 29,99€), and void those ~150€ whatever-due to membership terms-payment. I don't want any trouble, I never ever expected Adobe doing something that shady! If I don't get a reply in

Hello, Adobe I have a question when will I get my refund. I submitted the  refund request on 20.8. and I would like to know how much longer I would have to wait. Take your time Adobe I know you probably have a thousand people trying to get a refund.                            ~Thanks for your timeViews 

Hallo,ich arbeite derzeit an einem Videoprojekt für einen Kunden und habe heute einige Stunden im Adobe Chat verbracht, um die benötigte Lizenz zu klären und ob eine Übertragung erforderlich ist. Hier ist mein aktueller Stand:Erforderliche Lizenz: Für die Weitergabe des Videos an einen Kunden benötige ich eine erweiterte Lizenz. Diese Lizenz erlaubt es dem Kunden, das Video auf seinem YouTube-Kanal hochzuladen.Verwendung der Musik: Die Musik darf nur für diesen speziellen Kunden verwendet werden, und zwar für alle seine Projekte und Videos.Erwerb der erweiterten Lizenz: Ich kann eine erweiterte Lizenz erhalten, indem ich unter der Einzelperson-Option ein Credit-Pack kaufe und damit die Audio-Datei lizenzieren. Dies gilt auch, wenn ich für ein kleines Unternehmen arbeite, solange es sich um mein persönliches Cloud-Abo handelt.Den Originalpreis der Musik darf ich dann im Projekt verrechnen?  Sind diese Informationen korrekt? Beste Grüße

Bonjour,j'ai enfin réussi à importer dans mon compte Adobe des licences de fichiers souscrites avec Fotolia.Je dispose d'une licence étendue pour la majorité des fichiers. Dans Adobe, quelques fichiers restent disponibles en téléchargement mais pas tous.Mes questions :- pour une exploitation commerciale des fichiers (produits physiques dérivés) : dois-je indiquer un copyright et lequel (c'était le cas pour Fotolia).- Si le fichier n'est plus téléchargeable dans mon historique de licences dans Adobe : puis-je tout de même l'exploiter dans la mesure où je l'ai téléchargé depuis fotolia ?Merci de vos réposnes.Bien cordialement.Théo  

Hi, ik want to cancel my adobe stock membership after 2 months. But when i want to cancel it, it says i have to pay 483,94 euros due to membership terms. But when i want to find an explanation for this (there is a link) it only gives information about adobe creative cloud cancellations. It is not clear.     

I need somehelp, i had an emergency these days and wasnt able to cancel adobe stock free trial, now that im back home I want to but cant without being charged the early cancelation fee because of the 14 day thing for a few hours. How can I talk to somebody from customer support? I havent even used the month they  already charged nor all the credits from the free trial because of said emergency. Also checking the current plan im in it doesnt even says its anual at all so i dont get why I have to pay a cancelation fee

I downloaded the video file and it cannot be opened.

I just uploaded my YouTube video using tracks from Adobe Stock that I properly licensed. However, one track got flagged for copyright claim by CD Baby for a different song. I have disputed the claim stating that the track actually comes from a song in Adobe Stock and provided the Adobe license code. Hours passed and they still didn't respond. I'm kinda nervous right now. I also wrote to CD Baby directly and provided them the link to the Adobe Stock music that I used and politely stated that they misclaimed a song in my video. I also wrote to FineTune music who actually owns the song hoping that they will contact CD Baby and challenge their claim. Meanwhile, if CD Baby doesn't do anything, I will have to wait 30 days for this claim to drop. Do you have any similar experiences? Do you think I will win this dispute because I hope to monetize my video on YouTube as well. Any additional comments or advice are appreciated. Thank you!

i need help, how can i get refund after adobe lagged and did not canceled my free trial? i canceled all plans and now adobe took 69 euro from my bank telling me that i had a stock plan, i saw things about canceling and refunding money before 14 days of usage, is that true? And how can i talk to somebody from customer support that isn't an ai chatbot?

J’ai souscris à un essai gratuit de 7 jours à adobe stock. Finalement ça ne me plaisait pas donc je l'ai annulé. C'était il y a plus de 4 mois. Je viens de découvrir que Adobe me prenait de l'argent dans mon dos depuis ces 4 mois. Je ne reçois aucune facture, aucun mail, rien du tout et depuis tout ce temps 40€ parte de mon compte. Je ne fais pas attention à mes relevés de compte et étant donné que j’ai été en vacances je n'ai pas fais attention à ça. Je suis étudiante et on me demande 125€ pour résilier mon abonnement maintenant, abonnement que j’ai ARRÊTÉ pendant l'essai gratuit. De plus, j’ai reçu un mail il y a quelque temps me disant qu'un paiement n'avait pas pu être effectué car ma carte n'était plus valide, normale je l'ai changé. Je n'ai pas re-rentré mes coordonnées bancaires donc comment s'y sont elles retrouvées ? Bref merci adobe de participer à la plus grosse arnaque que j’ai jamais connu    [Le modérateur a ajusté le sujet]

HelloI'm trying to find information about the details of an Educational licence. There is a stock image that has an educational licence attached and when i click through to it it takes me to a page of various licences https://stock.adobe.com/uk/enterprise-conditions  but none of them state Educational. I then read the terms and conditions https://www.adobe.com/go/stock-PSLT and again no mention of Educational licences. I want to know the details of what can and cannot be done under this licence, can anyone point me to the correct information?

Ich habe ein Bild als Vektordatei (AI/EPS) gekauft. Allerding stellt sich jetzt heraus, dass es sich dabei um eine reine Pixeldatei handelt, die für meine Zwecke unbrauchbar ist. Selbst der Text auf dem Bild ist nicht editierbar. Ich würde gerne meinen Credit dafür wieder zurückbekommen.Danke schon mal im Voraus.https://stock.adobe.com/de/images/violet-lavender-liquid-watercolor-marble-background-with-golden-lines-pastel-purple-periwinkle-alcohol-ink-drawing-effect-vector-illustration-design-template-for-wedding-invitation-menu-rsvp/478864837?prev_url=detail

Im not even really sure how it happnend but it appears that I've accidently licenced #834347021 within the premier pro app. I think I clicked on it and then acidently pressed confirm instead of cancel. Is there a way or removing this llicence to gain a credit back?

HelloI have 100 stock credits. My payment was declined for some reason, and I can't download anything even though I have credits.Why?

Hello everyone, may I know why I received this video submit rejection about: Thanks for giving us the chance to consider your video.Unfortunately, we found that it doesn't meet our needs so we can't accept it into our collection.Possible reasons:- Non compliant use of another artist’s name.- Undeclared Generative AI Content.- Content not compliant with overall guidelines For this video: Without any IP LOGOVideo Title: blue glass tech circuit board abstractTag: all choose from tag suggestion Thanks for your help. 

All of the sudden high res images I'm downloading do not go in my downloads folder on my Mac like they used to. They do still go into my library. I cannot seem to get preview images to download anywhere that I can retrieve them. I've tried several things suggested online to get this fixed to no avail. Not sure if the CrowdStrike outage over the weekend still has things messed up or if this is just bad timing? Any suggestions would be greatly appreciated.

Hi I accidentally licensed Stock image : 375764749. I took 48 of my credits and I wante to know if there was a way to refund them.

I found some obviously bad AI images that should be removed.  File #564717303 by Azar. This one is not marked as AI, but even Mary can't help staring at all those toes.File #571073616 by MegaMindDigitalFile #571071428 by ScrudjeFile #571029508 by ScottFile #571029514 by Scott I would love to have a filter that removes AI art from my search results. 

If I buy an AI-generated image and use it for an advert (e.g.) - how do I have to cite the source?Does it have to say ‘AI-generated’?

The Adobe stock website does not make cancelling an account very easy. This is very unethical. Your phone number does not work for international customers, your chat line is closed, your PDF instructions informing about how to close an account via your website does not actually work. Cancelling an account should be as easy as setting up an account. I want to speak with a real person in customer service or have an email address so to cancel my account immediately from today.Please do not access my bank account to take payment for next month as I have informed you today via this forum I want to cancel your service. Thank you.

#568690774 Hi Sheena, I have downloaded this image by mistake and it has cost me 200 plan credits. Am I able to get a refund on this item I do not want?   [moderator edited the subject for clarity]

There are several images in this series suggesting pedophilia. Please remove any images from this series suggesting inappropriate behavior between school staff and underage students. The series ID is: 227931774.

Wir würden eine Rechnung aus dem Jahr 2018 benötigen für das Bild: #153781638Leider ist die Rechnung im Verlauf nicht ersichtlich.

So I bought the Adobe Stock annual plan as there was a 30 day free trial. I failed to realise that the account I purchased it on was my company's account. If I go to manage profile, I'm not getting the option to cancel the subscription. On the tab that I purchased the plan on, it showed me that I was on the personal profile of the company's account (the profile picture was different and that of the personal profile one). But the accounts page won't let me switch the profiles. How do i fix this?If it's of any help, I am on a windows laptop and bought the subscription directly throug AAdobe Stock's website   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]