Stock

If I have plan credits and pack credits available, is it possible to specify which I want to use for a particular purchase? It seems like any image licensed uses plan credits by default, is there a way to override this?

I accidentally downloaded the wrong stock image.  Is it possible to be credited the 1 license it used?  Thank you.

FILE #: 535769840 is a misleading stock asset. It says it has a transparent background but the grey checkerboard background is baked into the video and impossible to remove with After Effects. Would like those 8 credits back.

hola! tengo suscripción de adobe stock pero al momento de querer descargar alguna imagen o vector hace todo el proceso pero no descarga el archivo en cuestión. He cerrado la sesión y lo he intentado en otros navegadores y el problema es consistente. ¿Alguna recomendación?

Hi,I understood the credit process, why not, https://stock.adobe.com/fr/plans#get-creditsBut,On each individual item, the number of credit to purchase is not displayed,Did I miss something ?How anticipate a kind of purchasing basket, to calculate the number of expected credit, in advance...Before, purchasing blindly some credit pack...Thanks in advance.

So after many many hours of trying to download previews for images and being unsuccessful, I am at my wits end.Thought I figured out my problem when I realized I was not on a new Stock plan. So I switched to one of the current offerings .This did not resolve the issue. Following what little help I've found on the website none of the suggestions helped either. Cleared browser, logged out of Creative Cloud and logged back in. Creative Cloud app up to do date. Have tried 4 browsers on both a Mac and Windows machine (up to date versions of latest OS). Still no resolution. Depending on the browser a message may pop up briefly that says "your download will begin shortly". Shortly never happens. Unless Adobe's definition of shortly is days, then I guess I have still waiting to do.Since I'm just trying to get preview images, going into License History is useless. They are not even listed there.Any help is greatly appreciated. Trying to start a new project and practically have hit a brick wall

Hi. This set of icons is uploaded under two different image ID's; #641892173, only available as JPEG and #641892519, available as JPEG *and* AI (as it should be considering it is even presented as editable and an obvious vector graphic). I, of course, downloaded the first one for a project never thinking it was only a JPEG download. Then I saw the other one when it popped up after I checked [vectorized] in the filters.  The producer have uploaded loads of icon sets, so I hope there isn't some sort of hustle going on. It would be a good idea for Adobe to look through so there isn't more double files with different file numbers than those mentioned above.I also would like the credit refunded. Thanks.     [a moderator detached this from an older thread]

Hi, I accidentally purchased image #573679270.Is it possible to get the credit back? We use Abo-Credits. Thank you very much for your help. 

I need help if I can get it. I accidentally liscensed "african Drums" audio twice on my account.. how can I reverse this? 

I've downloaded some frame borders from Adobe Stock Images. They are in a jpeg file format, but also have in AI file type not knowing which is best. How do I extract a single image from these files to use as a border in a different file containing a photo of mine?   [moderator message: do not post the licensed files in this public forum. The moderator deleted the attachment]

I had a email to start a free trial to only then use the link to be charged?isn't this illegal practice? adobe - refund please...

El 10 de Abril se vence mi contrato anual de Adobe Stock y al querer cancelarlo me informa que debo de pagar una penalización por hacerlo antes de tiempo.¿Hasta que día tengo oportunidad de cancelarlo sin pagar esa penalización y que no me hagan el cobro del siguiente año?

found a nice picture that was generated by AI but did not have credit so i downloaded preview version with AdobeStock watermark on it. after that paid to Adobe bought credit to buy royalty free version of the same picture. but now can't find same picture searching by ID that says there is no such image on website. tried all different ways to search by image , search by id etc can't find it... help please

Hi. How do I insert my artwork into a "smartphone mockup animation" video from Adobe Stock? It downloads as a .mov file.

Hi, does Adobe Stock API support the Server-to-Server Authentication. If not, will it have the support? The issue is that I want to connect to Adobe Stock API using my application's backend, so user does not have to log in using his credentials. E.g. to use the License API I need the access token, which I can not generate now.  Or is there any way to generate one?   [Moderator moved the thread to the correct forum]

I'v got licensed Adobe Stock music asset and downloaded it and used it as a YouTube intro song. I recieved a Content ID claim from Artlist Ltd, so I put in the license number I received from Adobe Stock and filed an appeal, but it was rejected. When I went to the artlist site, it was confirmed that only the artists were different with the same music. The song in question is called "Get That Feeling" , and the links are belowed. https://stock.adobe.com/kr/search/audio?k=709714670https://artlist.io/royalty-free-music/song/get-that-feeling/119836

Can anyone please point me to information describing the differences between these two? I always thought they were the same, but only a few folders exist in both and I don't know how to discern if the contents within them is the same or different. Outside of those few, I have many in my apps window that aren't in https://stock.adobe.com/Libraries and vice versa.Is either one of these affected by the discontinuation of synced clouds next month? Thank you in advance.

Hey all, is it possible to get a version of an Adobe Stock video with a transparent background. I want to purchase the license for this video: Oleh photos, images, assets | Adobe Stock  but we want to drop it onto a differnet colour backdrop? Screenshot of video attached. We have a brand gradient colour that we'd like to put in the background without effecting the appearance of the multicolour animated brain in the video, so we were hoping to purchase a version with no background colour. 

como cambiarlo... porfavor si alguien puede ayudar

Hi, I have a question about Adobe Stock user licenses. I wanted to know if by subscribing to the monthly plan of 29.99€, we would have a limited time to download the resources (in our case they are audios) and if the licenses are for life or if the subscription expires, the license to use publicly expires too. 

I cannot open Adobe Stock on internet. It says:"403 Forbidden - Error 54113Details: cache-hkg17921-HKG 1711517098 3988775980Varnish cache server".I'm not sure to understand. Do I need to install a varnish cache? It seems quite complicated though.Thank you for your answers  

Ich habe zusätzlich zu meinem Credits-Abo ein Credit-Pack gekauft. Sobald ich wieder Credits aus dem Abo habe, werden die Credits aus dem Abo automatisch verwendet bei einem Bilderkauf. Sofern man die Credits aus dem Abo nicht alle verwendet, bleiben die Credits aus einem Pack also immer auf dem gleichen Stand. Da sie nach einem Jahr verfallen, habe ich also keine Chance, die Credits aus dem Pack zu verbrauchen, bevor nicht alle Abo-Credits benutzt sind.Wieso kann man nicht selber wählen, welche Credits man zuerst verwenden will, wenn die schon nicht in einem Konto geführt werden??Ich kann die Lösungen, die bisher gefunden wurden (oder auch nicht) leider nicht nachvollziehen bzw. sie funktionieren nicht bei mir.

필요한 오디오가 아닌 다른 오디오를 잘못 다운받았습니다. 해당 오디오 라이선스 환불이 가능한가요 ? 

I have an account that allows me to use Adobe Stock. The account has 1000 monthly generated credits remaining. However, when I attempt to download the generative image, I receive a message stating, 'Your team does not have enough credits for this asset.' Despite having 1000 credits, I am unable to download the image. How can I solve this problem?

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