Stock

 I encountered a problem while trying to pay for my Adobe Stock membership initially due to a card issue, but after resolving it, I successfully paid. However, even though the payment went through and money was deducted, my account still displays a card problem message, preventing me from downloading music. Kindly address this issue urgently to ensure uninterrupted access to my membership benefits.Additionally, I recently updated my name in my profile, but the application continues to address me by my old nickname. Sincerely, Nataliia Soloviova

Ich habe Heute zwei Bilder lizensiert, #619224045 und #621515006 Beide KI-generiert und in der Qualität wirklich - ich kann es nicht anders sagen: schlecht. Wie kann ich die Lizenzen zurückgeben. Generell sollte doch auch ein gewisser Qualitätsanpruch bei dem Ausgabeformat der Daten erfolgen oder nicht?

Unbelievable: You have tons of assets in Creative Cloud, the button for the overview of what assets you have is calles "Manage Assets", but its design seems to be driven by chaos -> how can I sort the assets by type, price/licence, date of purchase and most important: name ascending/descending?Why Category "Bug"? Because it is an epic design failure, holy sh.. Adobe, it is 2023 and we have to discuss a sorting function? Really?The search bar is also useless, more or less. The more words you enter, the more results you get *facepalm*

I got an email saying that my prepaid Adobe Stock credits are expiring soon, so I want to use them. However, I also have a subscription, and when I try to purchase a photo it always uses the subscription credits instead of the prepaid ones. How can I use the prepaid credits while I have subscription credits available?

Wo sehe ich bis wann mein Abo bei Stock Adobe noch läuft? Wenn ich es löschen will kann ich keine Option wie sofort oder auf Laufzeitende anklicken. Es kommt einfach, dass ich noch 53.- schulde für die Stornierung wegen Nichteinhalten der Laufzeit.

I did the monthly free trial for Adobe Stock after a few days I canceled the subscription, now after a month Adobe is trying to take away my subscription money which I have never used and which does not appear in the Plans section, how do I fix it the payment problem can I cancel it?

Hello! I forgot to cancel my Adobe Stock subscription after the 30 day trial period, because i didnt use your software and there was no money on my card when the trial period ended, so the amount was deducted just now. What should i do? I really need a refund, but I am not entitled to it due to the 14-day deadline. Help me please! I need that money.

Hi There, Is anyone else having download issues from Adobe Stock today? (Sat 12 Aug 5:35pm New Zealand time).I'm trying to download a JPEG from adobe stock and it is taking an eternity.The image (5.1mb) and my browser says it will take 14 hours. hmmm. (now 22 hours while I type this).I'm on a Mac, websites, including Adobe Stock are loading quickly and I've downloaded from a 2mb file from another website and it worked super quick. Speed test had (91Mbps upload/download).I've rebooted my Mac. I've deleted safari cache and cleared history.I've tried downloading. I've tried saving to a one of My Library's and placing into a document in InDesign - it is failing.See screenshots.

I just accidentally licensed a stock image. Is there a way to get a credit for the image I accidentally licensed and will not use?  Thank you for your help!

Hey, I accidentally clicked images with license and I didn't know that it will activate purchase of the image. It seems that there is some corporote account linked to my profile that is allowed do that kind of thing. Shouldn't there be some warning and how I can undo that? 

Hello,I would like to ask can I use a mockup downloaded with a standard license (for example: a t-shirt woman mockup or coffee mug) and use it in my online store to showcase and sell my design . I want to use the asset only to show my design not to sell the asset itself. Thank you!

Hallo, ich versuche vergeblich Team Credit Packs zu erwerben, komme aber nicht weiter.  Wenn ich bei einem Team Credit Pack auf "Jetzt kaufen" gehe kommt folgendes:  Nur Administrierende können Adobe Stock einem Team-Konto hinzufügen. Um Adobe Stock einem bestehenden Team hinzuzufügen, wende dich an die zuständige Person. Du kannst auch ein Abo für den persönlichen Gebrauch kaufen.   Das Adobe Konto habe ich für unser Unternehmen erstellt. Heißt ich bin der Admin. In die Admin Console komme ich nicht rein. Im Kontomodell steht Privatperson und ich kann das nicht auf Unternehmen ändern. Eine andere Möglichkeit ein Konto für ein Unternehmen zu erstellen sehe ich aber auch nicht. Kann man diese Credit Packs nur erwerben wenn es dazu ein laufendes Abo gibt? Ich möchte nämlich kein Abo abschließen, da wir nicht jeden Monat Bilder brauchen.   Telefonisch komme ich nicht weiter und muss jedesmal über eine Stunde warten und lege dann auf. Hoffe hier komme ich weiter. Danke.

I found a website that is taking a large portion of Adobe Stock images and is selling them outright, as-is, which is against the TOS here. The website is: https://www.cncfiles.us/  They are also posting them all over Facebook under various accounts. This is their main FB page: https://www.facebook.com/cncfilesus Is there a way to report this?As a designer myself it really irks me that people like this get away with this kind of thing.

Servicio de Adobe Stock. Seleccione un archivo a descargar (#509531092) y al hacerlo, descarga otro diferente. 4 operadores me atendieron en "Ayuda", hice todo lo que me dijeron que hiciera y no hay caso, despues de descargalo mas de 5 veces y un monton de operaciones, claramnte el link de descarga esta mal vinculado.  Finalmente no obtuve el archivo que necesitaba, ocupe una descarga de mi plan y perdi un monton de tiempo.  

ı bought a all application 100 to creative cloud plans but after bought this plan automatically added adobe stock my plans ,but ı didn't permit about of adobe stock.I tried to cancel adobe stock plans but when ı was follow this canceling steps ıt says your plans wşth yearly so if you want to cancel adobe stock plan you have to pais approx. 1301 Turkish Liras .So ı dont want to pay to adobe stock because you added without my permission . I want to talk with someone one by one for find some solution.   [a moderator cured the topics. Do not select all topics, but only the relevant ones]

I would like to know if I can use videos from the platform to create content on YouTube without having a paid subscription. Some videos have the "free" option, and that's why I'm asking. Thank you.

Good evening, on June 3 I purchased the creative cloud package of all applications. According to my package, this includes adobe Stock. Today when I paid my credit card for the month of July I got an extra charge in addition to the all application package. This package appears as if it were an extra adobe stock, however in my payment profile and plans, the package that includes all the apps together with the adobe stock appears and even so, I was charged for it. I hope I can get a refund since this is not something I contracted at any time. I took it because it supposedly came with the bundle of all the apps. Thank you, good night.

I have hunderds of Adobe Stock images downloaded and this is the first one I have had trouble with. It is a vector file. It opens slow in AI, but it does open. If I copy and try to paste into Photoshop as a Smart Object (a common workflow for me), it locks up Photoshop and I have to force quit. If I try to open the file directly into Photoshop, same thing? Image 237189711 (Bubbles)

I love adobe stock, but often we are searching for images that have some color within our client's branding to use for our designs. It would be nice if we could search through images using the Hex Color # to narrow down potential images. 

Really wish Adobe would focus on its unfunctional features before adding in new ones such as AI generation.    Clicking "find similar" does not work in any capacity in Adobe Stock browser. There is no "find similar button "on any asset" as the feature tells you to find and when you click on the keywords at the bottom you end up with a slew of assets that you are not even looking for (i.e., photos instead of InDesign templates). Uploading an image into "find similar" also does not work. Trying to find assets that you want in Adobe Stock is beyond frustrating compared to competitors.    I'm also not sure why Adobe even bothers to include "Stock & Marketplace" in the creative cloud app when all it does is link to your web browser... What is the function of having a page for assets that you can't access and do not directly link to a specific asset and instead just link to the Stock homepage????????????????????????

Hello, I have been using Stock for years recently my company transferred to an Enterprise account. One comment the process to transfer assets (with Express is so wordy why is it so difficult?) Back on topic so with Stock I called up to cancel my subscription and was unable to do so because I did not want to lose access to the assets I have downloaded. Then the customer service rep call dropped when I was being transfered to someone who could assist. Now another month of charges for the personal account has come through. I would like to 1) Receive help with ensuring future access to the assets in my personal account and 2) Refunded for the last month and 3) Cancel the personal Stock account. *Note that these accounts both use the same email but when I login to some of the apps it is an easy window to select either/or. Thank you

We purchased an image (85998911) through Fotolia, back in 2019, now we are being asked by COPYTRACK to provide a copy of our license. where can I find this license if my Fotolia account was merged with Adobe? 

Hi Community! I have had a bit of a hiatius (about 2 years) from using my Adobe Stock subscription due to personal reasons and just starting using it again. I noticed I only had 120 assets and should've had A LOT more seeing as I was paying $29.99 per month for all those months. When I called support, they told me I had a limit of 120 assets and that I could not have a refund of any kind on an active subscription. I recieved no other information. I asked to speak to someone stateside and they told me there is no support in the US. So reaching out for the first time to my Adobe community, because I'm in a bit of a hard spot after losing my job and trying to freelance to make ends meet. I will use all the assets between my freelance biz and sharing with the 13 YO in middle school for his school projects. Does anyone know if my subscription is cancelled, do I loose the assets I do have? Would I be able get a refund for so many months of subcription fees I was charged with no assets to sho

This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website. Please answer the following questions if your post has been moved to this thread: What ISP are you using? What asset types are you having issues with? Photos, videos, etc. Does switching to a VPN resolve the issue for you?   We are working to resolve this issue and your responses will help us determine next steps.

Desde hace 2 días estoy tratando de comunicarme con la asistencia de ADOBE para que retiren la publicación de un diseño que es una copia exacta del logo de mi empresa. Esta publicación se ha realizado sin mi consentimiento y además está cobrando por venderla. No es un dibujo similar o una adaptación. Es exactamente el mismo logo copiado y pegado en ADOBE STOCK. Necesito que retiren esa publicación de inmediato pero no tengo respuestas. Me pasan de asistente en asistente y nadie me da una solución. Es violento que alguien haya copiado el logo de mi empresa y pretenda cobrar y venderlo a otras empresas. Necesito ayuda para que me faciliten un canal de comunicación a fin de que se termine con esta situación de violación de derecho de autor y