구독 취소하고싶습니다.

[Bubbly_Radiance6713]

반갑습니다. 한달치 Creative Cloud 사용권을 엔비디아를 통해서 선물 받았는데 더이상 사용하지 않아 구독을 취소하려고 플랜관리를 확인하려 했더니 결제 방법을 등록하지 않아서 확인할 수 없다고 하더군요. 그래서 사용하지 않는 계좌로 임시 등록을 해두고 취소하려고 했더니 수수료를 11만원 이상이나 내라고 하더군요. 장난합니까? 내돈 주고 결제 한것도 아니고 엔비디아에서 선물로 준걸 이제 사용하지 않으니까 취소하려고 한건데 11만원을 내라고? 말했다시피 계좌등록을 사용하지 않는 계좌로 해뒀기 때문에 계좌에 잔액은 0원입니다. 어짜피 결제가 안될텐데, 수수료 없이 취소 해주시면 안되는건가요?

[creative explorer]

@Bubbly_Radiance6713 did you give a credit card when you initially activated the gift subscription.?  

[Bubbly_Radiance6713]

예

[Bubbly_Radiance6713]

아 번역이 잘못되어서 잘못 이해했네요 처음 활성화 할때는 신용카드 제공 없이, 즉 결제 방법을 등록하지 않고 진행했습니다.

[creative explorer]

@Bubbly_Radiance6713 so you got a free month of Adobe.... then you cancelled it? And then you decided to register a credit card even though, you don't use it? Did I read that right? 

[Bubbly_Radiance6713]

한달이용권을 다 이용하고 더이상 사용하지 않을것 같아서 취소하려고 했더니 계좌등록을 하지않으면 취소할수 없다고 해서 현재 사용하지 않는 계좌로 등록만 해뒀어요

[kglad]

you can't cancel a subscription unless there's a valid payment method.  at this point, it's not clear what is occuring so check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Bubbly_Radiance6713]

I'll explain it again from the beginning. I've registered it as a valid payment method. However, it's not an account you're currently using, so the payment was blocked because the balance of the account is zero. I'm asking if I need to pay a penalty because I don't want to use it later after receiving a month's gift certificate

[kglad]

if you're past the free trial date and you have an annual subscription paid monthly, then early cancellation triggers a penalty.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Bubbly_Radiance6713]

Nice to meet you. I received a month's worth of Creative Cloud license as a gift through Nvidia, but I tried to check the plan management to cancel the subscription because I no longer used it, but they said I couldn't check it because I didn't register the payment method. So I temporarily registered with an unused account and tried to cancel it, but they told me to pay more than 110,000 won in fees. Are you kidding me? I didn't pay for it, and I was going to cancel it because I don't use it anymore. Do you want me to pay 110,000 won? As I said, I set it to an account that doesn't use account registration, so the balance is 0 won in the account. It's impossible to pay anyway, so can't you cancel it without a fee?

[Peru Bob]

@Shivangi_Gupta 

Can you check this account?

[Bubbly_Radiance6713]

Yes, I read the response of the account. But I'm not sure how to solve it. I'm still getting a payment failure message, will it be automatically canceled later?

[kglad]

no, it will not be automatically cancelled later.  you have to first fix the payment problem (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html)  and then you can cancel.

[Bubbly_Radiance6713]

i can't check that link. 404 error

[kglad]

use https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Peru Bob]

try this:

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Bubbly_Radiance6713]

Thank you but I'm not having a problem with the payment, I won't use it anymore and I don't know the reason to pay a penalty for it

[kglad]

the penalty is because you agreed to an annual subscription.

[Bubbly_Radiance6713]

I got a month's pass through Nvidia, and that's all I used

[kglad]

then it automatically rolled into an annual subscription.

[Bubbly_Radiance6713]

What happens if I don't keep paying?

[kglad]

it's an unsecured debt.  you're subject to your local laws.

[Bubbly_Radiance6713]

So Adobe is forced to use it for a year if you use the free license for a month? If you don't like it, do you have to pay a penalty? It's just a scam

[kglad]

you need to check the terms of what you're agreeing to.  as far as i know, anything that says free usually has strings attached.

with adobe, it is free BUT you have to cancel before the free trial period ends or it automatically rolls into a paid subscription.

[Shivangi_Gupta]

Hi Bubbly_Radiance6713,

Thanks for writing in. 

I reviewed your account details and found that you have an active subscription to Creative Cloud all apps since 1 month and 9 days. Since this is an annual plan billed monthly, it comes with a discounted monthly amount however it has a condition that if you cancel the plan before term end, you'll need to pay an early termination fee.

This is the amount you are being asked to pay when you try to cancel your plan. You may refer to the details here: https://adobe.ly/4p85jg7

I hope it helps.

^Shivangi