"Next 90 days of subscription for free" offer, while canceling Photography Plan

[Pietro3386050912h4]

Hello everyone,
I was cancelling my Photography Plan (20 GB) because I’m close to the renewal date, and right before finishing the process I was offered 90 days for free. The problem is that the page only says “the next 90 days will be free” and “your price for those 90 days will be €0.00”.

Does this mean that accepting the offer will also renew the subscription for a full year, so that I would have to pay for the remaining 9 months after the free 90 days?

My idea was to accept the offer, use the plan for those 90 days, and then cancel before the free period ends, but I’m worried I might be charged an early-cancellation fee.

Does anyone know the terms of this offer?
Thanks!

[Anshul_Nautiyal]

Hi @Pietro3386050912h4,

Thanks for reaching out. I’m looking into this and will provide you with an update soon.

Regards,

^AN

[Peru Bob]

Other users have reported that if you accept that offer, you will have committed to a subscription, and will have a fee if cancelled.

[Anshul_Nautiyal]

Hi @Pietro3386050912h4,

I would recommend reaching out to our support team for clarification regarding the offer and your payment-related questions. They will be able to review your account details and assist you further. You can contact them through the following link:
https://adobe.ly/48lqhRK

Let us know if ylu have further questions.

Regards,
^AN

[Pietro3386050912h4]

Thank you for the answer!

[neil_4840]

I just accepted a similar 90-day offer for the renewal of my Creative Cloud account, and I tried to get clarification from a customer support agent. She told me, "As i have checked there is no cancellation fee right now , also as you have availed the offer for 90 free days , so the next billing i can see is for 02 Mar 2026 , so till this date you plan is free and you can enjoy the services." I asked, "So, will there be no cancellation fee if I cancel before March 2?" After a long delay and an apology for taking so long, she told me, "Yes there would be no cancellation fee."

[kglad]

@neil_4840 

check your account, https://account.adobe.com

does it show what you expect?

[Peru Bob]

Make sure to get an email printout of the conversation.

[kglad]

the free 90 days will be appended to the end of your renewal.

[Pietro3386050912h4]

Thank you!

[kglad]

you're welcome.