Acrobat Reader

First of all, I created a post about this last month which was suspiciously deleted with no resolution: https://community.adobe.com/t5/acrobat-reader-discussions/free-adobe-reader-asks-me-to-login-and-then-crashes-when-i-don-t/m-p/15626257 The problem started happening again today. MacOs. Adobe Reader Free Version 2025.001.21111.I try to open any PDF and the app opens a window asking me to login to Adobe. I click the X to close the window and the entire program crashes. The only workaround is to uninstall the program and reinstall it from scratch. Then it works for a few days or weeks, but the problem eventually comes back. Might be tied to auto-updating, but I’m not sure. This time I took a screen recording so you guys can see it for yourself. See attached file.The problem needs to be fixed, it’s been present since around June 2025 and I believe is affecting all MacOS users just trying to use the Free version of Adobe Reader.

I am sorry to disturb again the community but i still cannot install Acrobat Reader on my PC (Win 11 Surface Pro).I am using the official download from Adobe web site, installation starts and finishes successfully but NO Acrobat Reader is installed on the PC.I tried this over and over again. I also used Adobe cleaner to make sure that no garbage from prior installations remain on the PC but no luck. Any help would be appreciated.Many thanksDinos

I opened Preferences > Generative AI, and deselected Enable generative AI features. I also disabled new Acrobat Reader and restarted the program and restarted my computer, but the AI comments are still there. So frustrating.  My MACOS is Tahoe 26.2 and Acrobat version is 2025.001.21145

Hi, i am having trouble opening a pdf file a second time. It will open initially but if i try again it says it is damaged or not correctly decoded?   This has only started happening fairly recently so not sure what’s happening.  Anybody know why and how to fix this?

Hello everyone,for the past few weeks (possibly since the January Windows Update), we have been getting the following error message randomly when opening different PDFs:'The font ArialMT cannot be found or created'.It doesn't matter whether the PDF file is being opened on a network share or locally.Once the user clicks 'OK', the error disappears after reopening the same file.Affected users so far: 50 Windows 11 Pro 24H2 (26100.7623) Adobe Acrobat Reader Version 2025.001.21111 Continous ReleaseAny help would be appreciate Message displayed (german) 

Have a couple of end users who's Adobe Reader DC auto updates and keeps crashing when opening PDF or opening Adobe, version  25.1.21111.0. Got the below from Event Viewer as Adobe doesn't give a crash report after crashing.  Faulting application name: AcroRd32.exe, version: 25.1.21111.0, time stamp: 0x696ea0f5Faulting module name: ucrtbase.dll, version: 10.0.26100.7019, time stamp: 0xafb62d66Exception code: 0xc0000409Fault offset: 0x0002da51Faulting process id: 0x3A60Faulting application start time: 0x1DC91D515740F25Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeFaulting module path: C:\windows\System32\ucrtbase.dllReport Id: d8cabddd-9656-49bc-8e91-8c34b3b084e9Faulting package full name: Faulting package-relative application ID:  Has anyone else got this or is there a way to fix the issue, I've uninstalled and reinstalled but Adobe just auto updates again to that version.

Hi, I need the Certificate of tax residence for Portugal, for the year 2025. Can someone please help me with this request? Thanks

In Adobat Acrobat DC I would like, as in previous versions, to be able to open a document at its table of contents and add the same document in a tab opened to the page I choose.Here’s how I used to do it: Menu > Window > New Window, then I dragged the new window to the taskbar and a new tab would appear there. Now it no longer works — how can I get the same result?  

New installation of Adobe Pro and cannot print.  I can open in a browser and print with no issues, but not from the desktop version.  IT has run a repair, with no resolution to the problem.  Have also tried a full reinstall through Creative Cloud.  Cloud says my version is up to date.Another coworker is having the same issue.  I have reviewed many of the posts, related to similar issues, but none of the fixes work.

Since installing KB5074109 the WebBrowser component can no longer load PDF’s within applications utilising Windows WebBrowser component.Instead of displaying Adobe and the PDF in the browser a grey screen appears and the Adobe Acrobat Reader process is launched but appears to not do anything.Users are using the latest version of Adobe Acrobat Reader (2025.001.21111, although had a previous version when logged).As a work around we currently disable the add-in in Internet Options which provides users with a popup to Open or Save the PDF instead.I was monitoring threads https://community.adobe.com/t5/acrobat-discussions/issues-with-adobe-dc-reader-after-windows-11-update-kb5074109/td-p/15665887 and https://community.adobe.com/t5/acrobat-discussions/pdf-documents-not-loading-after-june-8th-on-64-bit-web-browser-control-web-app/td-p/12121363 (Although 4 years old had responses this week which included one saying it was being investigated by developers) but it appears since yesterday the com

I have a customer that's on Adobe Acrobat Reader 2019.012.20040, with Windows 10 Pro x64 Version 1809, and when he tries to open a certain document, he gets the following error: "Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly."So far, the user has uninstalled and reinstalled Adobe Acrobat Reader, his computer was wiped and re-imaged with a new Windows 10 baseline, we've added the ArialMT TrueType font file to Windows 10, and he's installed the DC Font Pack (my suggestion): Adobe Acrobat Reader DC Font Pack (Continuous) - For Acrobat Reader DC version 19.x But he's still getting the error.  Are there any suggestions as to resolve his issue?  Thanks.

I like highlighting when I'm studying. I noticed that, now, every time I highlight something, Acrobat Reader automatically switches from the highlighting tool to the text selection tool, forcing me to click on the highlighting tool again. This is quite annoying, I'm pretty sure it didn't do that before. Is there a configuration I need to change to stop this behavior?

Hey Adobe Support, As of today (Jan 26) Mac with Apple Silicon Acrobat is still not opening password protected pdfs with a hyphen.This issue exists since a couple of years, my tax accountant always sends me pdfs with his default password which, unfortunately, includes a hyphen.Opening this with Mac OS Preview works without any hassle, System: MacOS 26.2, M1Acrobat: 2025.001.21145As it works in mac preview I still can narrow this down to Acrobat.Preferences reset did not help.Any ideas?

Hi,I've recently discovered that the latest version of Adobe Acrobat Reader v2025.1.20432.0 is still using vulnerable openssl library v3.0.14, however the new v3.0.16 is available. I am wondering if there is a planned fix for updating the openssl library from Adobe in order to mitigate vulnerabilities related to openssl library? Thanks in advance.

Hi, Since the initial topic is still unavailable in the new Adobe Community.  Could ​@AnandSri confirm that the latest update fixes the reported issue ? 25.001.211xx Planned update, Feb 02, 2026 — Acrobat-Acrobat Reader Release Notes Bug fixesPerformance 4549331: Acrobat hangs on scrolling through pdf after launch 4548396: Acrobat crashes on launch Thanks!

We need help urgently about Adobe regarding an issue with Adobe Reader after a monthly Microsoft Patch.We are attaching a thread that describes the exact problem:https://community.adobe.com/questions-12/adobe-acrobat-reader-shows-a-grey-screen-after-installing-kb5074109-when-utilising-the-webbrowser-component-in-windows-1546977Since we understand that there are more people who have the same problem, we wonder what solution or workaround Adobe can provide?

When filling in the document, the program uses a font with the Greek alphabet, only when I use a Polish diacritic mark, the font changes to the correct one. Please help me because I have already searched half of the internet.  Adobe Reader DC 2021.005.20048Windows 10 x64 

HelloI am unable to start Adobe Acrobat Reader.The application closes immediately at launch and generates a crash report.The crash report shows the following error: EXCEPTION_STACK_OVERFLOW (0xc00000fd)The recurring function calls seem to originate from the plug-in "Annots.api" (version 25.1.21111.0), which appears to enter a recursive loop inside PlugInMain.System information:- Adobe Acrobat Reader version: 25.001.21111- OS: Windows 11 Pro, build 26200- CPU: Intel i5-10500 - GPU: Intel UHD 630- RAM: 8 GBI have already tried:- Rebooting the PC- Reinstalling Acrobat Reader- Removing leftover folders after uninstall- Checking for OS and driver updates The issue persists.Could you please help me resolve this problem or provide guidance on how to repair or replace the Annots.api plug‑in? Thanks

Hi all, hope you can help me!So I have this PDF signed with a EU qualified certificate. In my Mac, Reader will confirm the validity fine, but when I made an update on one of the PC:s it will not validate. It seems it wont even validate against EUTL anymore? Pic:                    The other PC is still fine, even after update. Both are about a year old and have the same settings as far as I can tell: What is wrong? I know the certificate is valid, why wont Reader validate agains EUTL all of a sudden? 😞

We’re on the latest reader version that I’m aware of and still have Windows Defender showing the following:openssl 3.0.18.0 'c:\program files (x86)\adobe\acrobat reader dc\reader\rdrtools\libcrypto-3.dll'openssl 3.4.3.0 'c:\program files (x86)\adobe\acrobat reader dc\reader\plug_ins\libcrypto-3.dll', 'c:\program files (x86)\adobe\acrobat reader dc\reader\plug_ins\libssl-3.dll'Do you have a way of fixing these vulnerabilities in the program that is using older OpenSSL libraries?

When filling up the form at https://get.adobe.com/reader/licenseform for permission to distribut Adobe Acrobat Reader DC, the options of operating system do not include Apple Silicon macs, only Mac OS Intel and Mac OS PPC.Given the fact that Apple computers are on their Silicon architecture, is this permitted though it is not explicity stated?The “Authorized Operating Systems” section in the agreement mentions that OSes selected are nonetheless a part of those listed at https://helpx.adobe.com/reader/system-requirements.html which mentions “M1 Apple Silicon processor”. Does that mean that computers with the Apple M1 chip are covered, and the Acrobat Reader software can be distributed to them, even though the license does not state it?Hope to hear from someone in Adobe licensing on this.Thanks.

Hi everyone,I’m reaching out because I’m facing an issue with a refund that wasn't fully processed. I signed up for a free trial and cancelled it on time. However, I was still charged 4 times (equivalent to two months of service).I contacted customer support, and they confirmed via email that all 4 charges would be refunded. To my surprise, I have only received 3 of those refunds. When I contacted support again regarding the missing 4th payment, they claimed they "never received the payment," even though I have an official email from Adobe stating they would refund all 4 transactions.I have my bank statements proving the money was taken and the confirmation email from Adobe. Does anyone know how I can escalate this to a billing supervisor or a specialized department?Thank you for your help.

Hi all. I'm posting this in the hopes that it might help someone else out that may have the same symptom. Last week, my Adobe Reader stopped printing. Nothing I did produced any result. Not hitting the print icon. Not hitting CTRL+P. Not selecting "print" from the drop-down menu. There was no error message. No nothing. It was as if I hadn't clicked anything. I tried repairing the installation, no help. I've rebooted the computer many times over the last couple weeks. Here's what finally fixed it. On a whim, I went to Windows Explorer, right-clicked on the PDF file, and selected "print" from Explorers context menu. Adobe flashed open for a sec, and the document printed. Now, Adobe Reader prints as it always used to do. There must have been some little "glitch" or something going on.Problem solved. Hope this helps someone else.Artie

Hello everyone,, It's considered the premiere pdf software, but it has trouble just opening files, let alone more than one. Scrolling leads to system hangs. The program crashes periodically even when you're not really doing much that stresses it [Spam link removed by moderator.] Is the issue a simple bit of code that IT pros are familiar with, or is it just buggy for no good reason???

How do you print double sided from Adobe Reader?I have tried 'File >> Print' which brings up the print dialogue box.There are no options for double sided/duplex on the basic view. I have two options: 'Properties' and 'Advanced'. Properties also has an 'Advanced' option. The double sided/duplex option does not appear on any of these forms, even after I have expanded all the menus.I have been searching the internet for days and I can't find an answer to this (what I though would be very simple) question.My printer is capable of printing double sided so it is a setting in Adobe that is not showing up.