After Effects Freezes after some time with error: "Direct2D Drawbot Error. HRESULT:-2005270523"

[Thiago Guimarães]

I can't say for sure, but after two or three more recent versions of AE Beta I started to get a random error, after working for a few minutes the whole computer crashes and then this Direct2D Drawbot Error box. HRESULT:-2005270523 appears, but I can't close it, it keeps reopening endlessly and then I have to force close the program.

I've been using AE Beta since they redid the interface, it's just become another program! It's very fluid and enjoyable. I'm not using to use the retail version because he not received the interface update., but I can say that the problem is in the beta, because when i use the reail version there is no issue i don't have any errors or freezes.

Here's a picture of the error I get when I close.

AE Beta V24.6.0 b23

Windows 11, i7 9750H, GTX 1660TI 6GB, 32gb de RAM, 512gb SSD.

Driver Nvidea Studio  555.99.

 

[Alexandre3711941797nm]

Hello, upon rereading the comments, I noticed that some people experiencing the Direct2D Drawbot Error box. HRESULT:-2005270523 have an RTX 2060 Super. I have all my PC drivers updated, with the latest versions of both After Effects, Windows, and GPU, but the error still persists. However, I swapped my GPU for an older one, a GTX 1050 Ti, and the error simply stopped. But I want to understand why the error occurs with the newer, more powerful graphics card. I made a significant investment in this card and want to continue using it. I would like an update on this issue—whether it's still being worked on or if Adobe will release an update to fix this error.

[Steve Rovetti]

I've been dealing with this issue as well, and it's absolutely killing my time on projects. It's embarrassing. Not sure how it's possible that my 2080 Super card and Ryzen 9 12core cpu with 128 GB of RAM is getting dragged to a standstill with these issues. Added bonus is the fact that it throws like 30 errors in a row, and doesn't even allow me to access my PC during that time. Is there any understanding of how to fix these issues permanently, or is this another issue that we just endure until Adobe pushes a newer release?

These bizarre issues cause myself (and I'm assuming a lot of other designers) time and money.

[Alexandre3711941797nm]

@Steve RovettiHi friend, apparently the error disappeared after I uninstalled version 2025 and installed the latest (old) version 2024.

[WellsMcKenzie]

I'm also running into this issue. It tends to happen while switching from After Effects back to Premiere. My system freezes, the monitors go black (1x 3840x2160 and 1x 1920x1080). After 30 seconds the system usually recovers, but sometimes it restarts. If it recovers, Premiere won't play any video, and After Effects has these same issues appearing constantly. I'm going to test out using a single monitor and hope that works. This is my job and currently I can't complete any of my active projects which is going to start costing me money and causing issues with clients.

Custom built system - 

Ryzen 5700X3D

64 GB Ram

2 TB SSD

ROG Strix B450-F Gaming

EVGA RTX 2080 Ti

Win 11 10.0.22631 

Studio Drivers 566.36

[Jessica McMillan]

@WellsMcKenzie While we work on this issue, I recommend downgrading to version 24. We have an improvement we are working on that will be out to Beta soon. This won't completely resolve the issue, but will stop infiniate dialogs from displaying. This still results in a state we cannot fully recover from so it will prompt you to save your work and require the application to be restarted. This seems to be an easy state for people to get into who have experienced this, so while this is an improvement, we understand there is more work to be done here to resolve the issue which may involve coordination with the companies who make the affected GPUs.

We will update here when the improvement is available in a released beta build. 

[WellsMcKenzie]

I reverted my PC back to Win 10 (recently upgraded to Win 11), still using the same hardware and on Premiere and After Effects v25.1 and I don't have this issue on Windows 10. No crashing, no Direct2D Drawbot Error. I have another system, 3700x, GTX 1070 8GB, 16gb ram on Win 11 with the same graphics driver version, and this issue doesn't appear to happen at all. I'm wondering if it's specific to the 20xx series cards, maybe some 30xx series? I think I saw someone with a 30 series card that also had this issue.

The Direct2D Drawbot Error was annoying, but if you started up Premiere and After Effects again after the first crash and it crashed again, the system would fully restart. Without prompting to save anything. 

[matthew1129]

I’m reaching out because this ‘Direct2D Drawbot’ error has been killing my productivity. My screens freeze, go black, and eventually come back—but by then, I’m either rebooting or scrambling to save my work. It’s happening so often that it’s affecting my ability to meet deadlines, which has started to cause some frustration at work.

I’ve tried a few fixes, but no luck so far. Here are my system specs:

• Operating System: Windows 11 Home
• Motherboard: ASUS PRIME Z390-A
• CPU: Intel Core i9-9900K @ 3.60 GHz
• RAM: 64 GB
• GPU: NVIDIA RTX 2080 Ti (11 GB VRAM)
• Power Supply: 800 Watts

Let me know if you need anything else from me. I’d really appreciate any help you can send my way.

Thanks,
Matthew

[syverl7606760]

Can people coming across this thread with the same issue please upvote it so Adobe sees how critical this is?

I have personally lost hundreds of dollars in wasted work on this already. I'm turning tasks down because of this error. Downgrading to 2024 does not fix the problem. It still freezes in the exact same situations, just without an error message.

It seems to work okay if I unplug my second monitor, but because of my specific setup that means I can't have audio. Oh, and if you do try turning off your second monitor, make sure you close Premiere and After Effects first, because if not - you guessed it - you'll get another crash 😄

[syverl7606760]

Oops, spoke too soon. Unplugging the second monitor does NOT fix the issue. I went a miraculous 40 minutes without a crash and thought it was gone, but it's still freezing with the same error message.

[WellsMcKenzie]

TL;DR Set Premiere Pro, After Effects, and Media Encoder to run in compatibility mode with Windows 8. Until an official fix is issued this should allow you to run the programs without crashing on Windows 11.

Just chiming in again. I took my secondary sytem (3700x and a gtx 1070, popped in my RTX 2080 Ti, and the issue is happening now. It's related to the GPU. I've tried older drivers and that didn't solve the problem. So I'm not even sure that's a driver issue. I also tried a registry edit changing the TDR timeout to 8 seconds (Win 11 defaults to 2 seconds) and that still caused the system to crash.

I have found a temporary solution to those on Windows 11 who can't revert back to Windows 10 like I could. Find the .exe file for both Premiere Pro and After Effects (maybe even Media Encoder), right-click and go into the properties, click the compatibility tab, and check the compatibilty box, set it run in compatibility mode for Windows 8. I'm not sure if this is disabling dx12 or what, but so far, on my secondary system I'm experiencing no crashes. 

[mascocity_2546]

tengo el mismo error y me esta vovliendo loco, me entorpece mi flujo de trabajo es gravisimo que pase esto 

[syverl7606760]

FYI, this bug exists on Windows 10. Will try the Windows 8 compatibility mode though.

[WellsMcKenzie]

Interesting! For some reason I'm not getting the bug in Windows 10. I'm on Pr, Ae, and Me v25.1

Windows 10 Home 10.0.19045

Nvidia Studio Drivers 566.36

[hollowgrm]

Same issue here, updated drivers from yesterday.
I did not appears until I send to media Encoder.

[Khalid Walid]

After updating After effects to 25.01, it keeps giving errors and crashing, I can't do anything, the files are not opening and I can't render. I'm about to go crazy, please someone help me, I deleted and reinstalled it many times but the problem didn't change.
Followings are my PC specifications:

CPU - Intel 13th Gen Intel(R) Core(TM) i9-13900

GPU - Nvidia T1000

32GB RAM

[Anar Guliyev]

Same problem every 30 minutes. I tried to delete 3rd party plug-ins with all cache files and updated GPU drivers. Still occur. (2025 version) 

[add_a_little_ease]

Leaving a comment so Adobe is aware of this constant issue.

I am also getting "Direct2D Drawbot" error. Like everyone else is experience the same thing: screens freeze, goes black, and comes back—but have to restart. I'm gambling against my deadlines wherever I click and it freezes!

My GPU and BIOS are update to date. I cannot downgrade to version 24 because it will not open my current 25.0.1 aep working files. I am stuck in a cycle working every 10 minutes on repeat: freeze, reboot, open files, freeze again, and reboot.

Third-party plugins:

• Bodymovin
• GifGun 2
• EaseCopy
• PuppetTools 3

My system specs:

• Operating System: Windows 11 Pro
• Motherboard: ROG STRIX B550-F GAMING (Wi-fi)
• CPU: AMD Ryzen 3950X 16-Core Processor
• RAM: 64 GB
• GPU: GeForce RTX 2080 Super
• Power Supply: 800 Watts

[WellsMcKenzie]

@add_a_little_ease 

I recommend setting the Adobe apps you use to run in compatibility mode with Windows 8 by using the properties window. See if that works at all, maybe it can get you through this project and then you can try v24 after those are complete? I still had issues on v24, it wasn't a version issue in my case, it was an issue with the RTX 20xx series card playing with Adobe. 

[Jessica McMillan]

Update in the Beta:
The new behavior will show an error stating that AE cannot continue, followed by a second dialog prompting to save the open project, a save dialog, and then the application will shutdown automatically. AE will no longer loop error messages in this scenario.

Workarounds:

1. @WellsMcKenzie Run AE in Windows 8 compatibility mode This might be due to the disablement of DirectX 12 in Windows 8. Thanks WellsMcKenzie for posting that!
2.  @Maxxxymiron found disabling GPU acceleration in windows settings worked for them. Thanks Maxxymiron.
   
3. Unverified, but another user suggested running the application as administrator fixed the issue for them.
4. Downgrade to 24.6.4. For instructions on installing previous versions see: Install previous versions of your Creative Cloud apps
   I've included an image of what the list of versions looked like in mid December.
   Description of issue:

We know that our dialog is being shown due to a TDR. For those curious of what that is, here is a document from Microsoft: WDDM Support for Timeout Detection and Recovery (TDR) - Windows drivers | Microsoft Learn. Though this article is directed towards developers of drivers for displays/graphics cards. 

The OS attempts some recovery steps which then are problematic for the application. In the release version, that results in the looping of this error dialog. We are not sure what causes this state. It could be due to a number of factors from GPU, drivers, other applications running at the same time causing an issue, workflows within AE that might be a trigger for this such as Advanced 3D or draft 3D, plugins, doing a very heavy gpu task, etc. It could also be different scenarios for different people. There are a lot things that are a part of this space that could produce the issue.

Request for information:

Thank you for providing your gpu, driver, and some workflows that you have experienced this through, such as switching application focuses. If you also happen to experience this with 3D workflows vs non 3D, that would be helpful for us to know as well.

A simple way to capture your GPU & driver info is to do the following: Windows + Start -> DxDiag
Save All Information...
Provide us with the DxDiag.txt
You can send the DxDiag.txt in a DM to myself, and I can attach it to our ticket.

Thanks again for posting all these details as it does a lot for our investigation avenues.

[Sirazus_Salekin]

I had the same issue, running on windows 10 with an rtx 2060 and ae 25.1. Been dealing with this ever since updating to version 25 and finally the one fix that worked for me is using windows 8 compatibility mode with AE as mentioned by @WellsMcKenzie so really really thank you for that and I hope adobe can quickly come up with a proper solution for this with an update. 

[_Maik]

The problem in Adobe After Effects has been present since version 2022. I have tested version 2022, and the error persists in this version, as well as in 2023, 2024, and now in 2025. It seems that this issue does not occur in versions 2021 or 2020.

It is possible that one of the new features introduced in 2022 and carried over to later versions is causing this problem. You should analyze this and identify which features were added in 2022 that were not present in 2021 to determine if one of them is the cause of this issue. @Jessica McMillan 

[tomaszg71470871]

Hi, 

I have got the same issue of 

Direct2D Drawbot Error. HRESULT:-2005270523

I noticed that the problem occurs when switching to another application, e.g. Chrome.

I release rended, click on the Chrome icon in the taskbar and AE hangs + the known process continues.
Also it appears randomly.

The only UI stuff I used is Motion Tools Pro.
Working only in 2D (non 3D Advanced  modes) and no matter I am using or not using any 3rd party plugins.  

I have the impression that for some time now (I have been working in AE since 2008), the software has been getting more and more unstable from version to version.
Adobe, maybe instead of adding fancy features it would be worth working on the stability of a given version before it reaches users. I think that every user waits for it and expects it first.
Also, when starting a new project on a new update, it is not always possible to downgrade to an older version, because the earlier version simply does not read the project.
It also seems to me that for many people, including me, uninstalling all additional plugins and working on a clean version is not an option.

New PC, new Windows Edition Windows 11 Pro Version 24H2 OS build 26100.2894 and latest gpu drivers 556.36 (studio)

Processor AMD Ryzen Threadripper PRO 7975WX 32-Cores 4.00 GHz
Installed RAM 512.0 GB

NVIDIA GeForce RTX 2080 Ti but soon 5090 (and I am afraid of this that Adobe apps are not ready for this GPU)

[Arnaud_B8466]

Bonjour, j'ai le même soucis : erreur direct2d drawbot. hresult 2005270523

Ce qui est sûr, c'est que le défaut persiste même en mode sans plug-in.

Ce qui, par la même occasion bloque aussi Première car je fais des ponts entre AE et PP.

[ndelacalle]

Same here guys.

After Effects freezes, then my screen goes black. When the display returns, I see an "UNKNOWN ERROR" in After Effects, and after closing that error message, I get the "Direct2D Drawbot error. HRESULT: -2005270523." This locks me into an endless loop, forcing me to close the program via Task Manager.

I'm to far in AE25 to go back to AE24. 

• After Effects Version: 25.1
• Graphics Card: NVIDIA RTX 2080 Super (NVIDIA Studio Driver - 566.36)
• Processor: AMD Ryzen 9 3900XT 12-Core 3.80 GHz
• RAM: 64 GB
• Windows 11 (updated)

Is there any updates on this issue @Jessica McMillan ?

Thank you!

[Jessica McMillan]

Hello @ndelacalle,

I don't have any additional news past what was pinned on January 24th.

There is one more potential workaround that was sent to me. For this user, running the application as administrator seemed to fix the issue for them. Maybe an additional option beyond what was mentioned on the 24th (beta, or running in Win 8 compatibility mode).

We will keep updating here as this progresses.