Hide After Effects failing on Mac OS Ventura

[SteveKirby]

I've been seeing issues with Cmd-H ever since upgrading to Ventura, but unlike the Save As… dialog cursor bug, I haven't seen this one mentioned elsewhere. AE often fails to hide when I use Cmd-H. The UI focus shifts to the Finder, but the AE window remains visible. If I minimize AE, undocked panels remain visible and cause issues. Using the menu command After Effects > Hide After Effects seems to work more consistently than the keyboard shortcut, though that may be coincidence. The problem as a whole is intermittent, not constant, so it's hard to test and provide specific detailed descriptions.

[markoconnell]

Hooray.

[Pedro Downunder]

I do not understand why the issue of not being able to hide After Effects 2023 on OS has not been fixed by either Adobe or Apple. This error has been around since 2022. Truly, if it is not one thing it is another. How long did it take Adobe to remove their irriatating red dot that signalled AE had finished a render: two years?

[jenkmeister]

@Pedro Downunder It's fixed in MacOS 14 Beta 6, or in the current AE Beta release. 

[Formatik Mediaontwerp]

Alas.. im now on AE 24 and its still not hiding. It is so incredibly annoying and impeeding workflow.

[jenkmeister]

@Formatik Mediaontwerp 24.0 beta or 24.1 beta? Which build of the beta? What OS version? 

[Formatik Mediaontwerp]

On 24.0x6 Apple Arm 64 (M1Studio) ventura 13.5.2 it doesn't work. Ill update later and see if does work in the latest version. But i am currently working so that takes precedence.

[jenkmeister]

Thanks. Yes, the first build the fix is in (if you're not on MacOS 14) is after 24.0x6 (fix went into x13). 

[footagehead123]

While we wait for MacOS 14 to release in a few days, I actually just stumbled upon a work around. At least for me, I have to be in the Composition panel for cmd+H to hide After Effects. In any other panel and it doesn't work. 

MacOS 13.5.2

After Effects 23.6.0

[footagehead123]

Okay I take that back, it literally just changed to the Timeline panel being active for cmd+H to work. Gaaaaah. 

[jackthegiantslayer]

So we have to wait for a buggy new release of Mac OS in order to squash this bug? Seriously? I only just last month upgraded to Ventura because the new one is about to come out. I don't know a single professional user who jumps on board a new Mac OS immediately. There has to be another solution.

[jenkmeister]

@jackthegiantslayer AE 24.0 also contains an alternate fix for this issue that will work on Ventura. Unfortunately you will have to update something, either AE or the OS, to get the fix. 

[jackthegiantslayer]

Thanks for clarification, I'll update to 24 once these projects are wrapped!

[Pedro Downunder]

So what, why should I or any other Adobe customer need to jump to a Beta version of an app to solve an issue the company should solve in their standard apps?

[Pedro Downunder]

Precisely.

[jenkmeister]

@Pedro Downunder It is solved in the 24.0 version, which is not in Beta. The only reason to use beta was if you wanted a fix back in August since we didn't have a release planned earlier than that. 

[Pedro Downunder]

Jenkmeister, I am sorry to rain on your optimistic parade but to confirm another customer’s experience in this thread, the inability to hide AE persists in the 24.0 version.

[jenkmeister]

The one user who mentions 24.0 above is on build 6, which was a beta build many months ago. 

If you have repro steps with the released version of 24.0 on a MacOS 13 OS, please share those steps and we'll look at it again. 

[Pedro Downunder]

This has dragged on for months. The issue I have in updating my Mac workstation to OS 14.0.0 is that I suspect other third party plugins (esp.  aescripts + aeplugins) will not work in After Effects 2023 and Photoshop 2024. To my way of thinking not being able to hide After Effects when running on OS 13.5.2 is something Apple and Adobe should have sorted by now.

[jenkmeister]

There are 2 solutions. Upgrade to Mac OS 14, or upgrade to AE 24.0.1 while on Mac OS 13. You’ll have to upgrade something to get either the OS level fix or the AE fix.

[konraddl]

I am on Sonoma and still the CMD + H is not available to hide AE. Truly frustrating!

[jenkmeister]

@konraddl can you provide a video or repro steps of what you're doing when it doesn't work? As far as I'm aware Apple fixed the issue for Sonoma and any version of AE after 24.0 should have this working.

[konraddl]

Good day,



Pressing “cmd + H” does nothing, so I cannot hide the application with shortcuts. I have to go to File > Hide AE to hide the application. As you can see in the screen shot, there is no greyed out “cmd + H” as there is with CMD + Q at the bottom. It has been the same since Ventura and I did a clean install of Sonoma, but it did not fix the problem.



Kind regards,

Konrad

[JohnColombo]

@konraddl Do you have the "Use System Shortcut Keys" enabled or disabled? This toggles the behavior of ⌘+H

This preference is located in Settings > General:

- John, After Effects Engineering Team 

[konraddl]

Hi John, thanx for the reply, but I do have it enabled and still no option to Hide.

[JohnColombo]

Per the post by @jenkmeister, marking this issue as Fixed in 24.0.