Mocha Pro will not launch on After Effects 23.0.0

[rwood1123]

Mocha Pro (2022.5) will no longer launch through After Effects (23.0.0) on my Mac Pro (OS X Ventura 13.0.1), it just hangs on the "Mocha Pro is starting..." screen and the app icon bounces in the app doc for about 2 minutes before stopping and staying frozen.

I have tried restarting the computer multiple times, and I have uninstalled and reinstalled both After Effects and Mocha Pro, to no avail.

[JohnColombo]

Hi @rwood1123,

Thank you for reporting this issue, and for your patience in our response. Tagging @ImagineerSystems for their input on this issue.

Thanks again,

- John, After Effects Engineering Team  

[Ross_Shain]

Mocha Pro support is handled by Boris FX.
Please open a case with Boris FX support here: 

https://support.borisfx.com/hc/en-us

You can also find Mocha product team in this forum: 

https://forum.borisfx.com/c/mochapro/6