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Mocha Pro will not launch on After Effects 23.0.0

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New Here ,
Nov 25, 2022 Nov 25, 2022

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Mocha Pro (2022.5) will no longer launch through After Effects (23.0.0) on my Mac Pro (OS X Ventura 13.0.1), it just hangs on the "Mocha Pro is starting..." screen and the app icon bounces in the app doc for about 2 minutes before stopping and staying frozen.

 

I have tried restarting the computer multiple times, and I have uninstalled and reinstalled both After Effects and Mocha Pro, to no avail.

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Crash , Troubleshooting

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2 Comments
Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @rwood1123,

Thank you for reporting this issue, and for your patience in our response. Tagging @ImagineerSystems for their input on this issue.

 

Thanks again,

- John, After Effects Engineering Team  

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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LATEST

Mocha Pro support is handled by Boris FX.
Please open a case with Boris FX support here: 

https://support.borisfx.com/hc/en-us

 

You can also find Mocha product team in this forum: 

https://forum.borisfx.com/c/mochapro/6

 

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