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53

Save As Popup Window Closes When I Press Any Arrow Key in macOS Ventura

Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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With the Save As popup window open, if I press any of the arrow keys, the popup window closes and nothing is saved.  I haven't tested every Adobe app but it happens for me in After Effects (2022 & 2023), Media Encoder, and Premiere Pro.  I also tested it in Photoshop 2023 and it does not appear to be an issue there.  I have reported it to Apple but it seeems like it might be more of an Adobe bug as no other apps I use seem to do this.  It was not an issue with Big Sur or Monterey.  Only appears to be an issue with Ventura betas.  I am currently running the Ventura RC and the recent Adobe 2023 app updates.

Bug Fixed
TOPICS
Import and export , Troubleshooting , UI and UX , Workflow

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Hi all,

This issue has been fixed in the 23.1 version of After Effects, now available in the Creative Cloud app. Please update to that version and let us know right away if you continue to see this issue.

 

Thank you again for these reports, they helped us to get this issue prioritized for the 23.1 release.

 

Cheers,

- John, After Effects Engineering Team 

Status Fixed

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63 Comments
Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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Thank you John!!

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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I am not seeing an update.

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Enthusiast ,
Dec 13, 2022 Dec 13, 2022

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@JohnColomboi just tested it and its fixed on my end, thank you

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Enthusiast ,
Dec 13, 2022 Dec 13, 2022

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I am. go to adobe creative cloud and look at update section. if you arent seeing it, do a computer restart

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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@notworkingadobe just click 'Check for updates' and it should show a bunch of updates.

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Explorer ,
Dec 13, 2022 Dec 13, 2022

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Thanks John,

It does work for v23.1. However, I'm still evaluating 2023 for plugin compatibility and haven't started fully using the new version (I noticed this one isn't backwards compatible with earlier versions so that threw a big red flag). There was an update for year 2022 titled v22.6 which I installed as well. That update DID NOT fix the issue. Any chance more updates will be pushed to AE 2022? I still use that most of the time. 

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New Here ,
Jan 27, 2023 Jan 27, 2023

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Any updates for AE 22.6? still have same bug and i cant upgrade to 23

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Contributor ,
Jan 31, 2023 Jan 31, 2023

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Hi John

 

Thank you for the help. Unfortunately, as many posters are stating, commercial studios are not upgrading to 2023 yet. Can you please help us get this fixed in CC2022? Thank you!!!

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Hi,

Thanks for your interest. 

I use 23.1 version and problem still exist. What can we do? Uninstall and reinstall again?

Thanks

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Photoshop 24.1.1 fixed the issue.

Illustrator 27.2 fixed the issue.

InDesign 18.1 fixed the issue.

xD 5.6.0.12 fixed the issue.

Premiere v23.1fixed the issue.

AE v23.1fixed the issue.

Media Encoder v23.1 fixed the issue. 

 

Looks like the issue is fixed for all. 

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New Here ,
Mar 23, 2023 Mar 23, 2023

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I know this is an AE forum, but the same exact problem is happening in Animate.  I just updated to the most recent version, didn't solve the problem.  I'll submit a bug report for Animate, but wanted to comment here because it's identical. 

Mac OS 13.2.1 on an M2 Max, Build 70 of Animate 2023.

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Explorer ,
Jul 11, 2023 Jul 11, 2023

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Hi John - any chance of including this fix in a future 2022 AE update?  Working with a major studio that is still stuck a version behind and still have this issue in ventura on 2023 M2 mac studio and 2023 m2 macbook pro in ae 2022.6.5

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New Here ,
Aug 07, 2023 Aug 07, 2023

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Also having this problem still even with the update. Any solution?

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