Strange cropped/repeated edge when exported in media encoder

[Matorototo]

For some reason media encoder changes the position and repeats a section of my composition when exporting.

After effects Preview

Media encoder output

This issue occured when I tired to render the composition in Quicktime Format. It affects the output of the video, and when I try to switch back to H.264, the updated position+repeated edge persist.

I managed to replicate this exact issue with a totally different composition using the same steps which makes me think its a media encoder issue.

[DULF]

Any1 had this issue and know how to fix?

Working in AE and the frame looks fine but when i use a dynamic link or export directly from AE the frame gets cut from the right and placed to the left?  

[Pamplemuss]

Hello, maybe it's After Effects trick, maybe Media Encoder one, but I have some strange case:  when I create video in After Effects, everything is fine. If I render in right in After Effects the same, all good.

But as soon as I render the same file via Media Encoder, I have some additional part of the video on the side -- impossible to explain by words so I enclose the picture: 

Anydoby know what the issue is that ? 

Thanks ! 

[Mylenium]

Known issue in 23.5. Downgrade to 23.4 or try to disable hardware acceleration.

Mylenium

[jenkmeister]

Sorry, I was referring to H.264 or GIF or the encoding format. Just trying to see if I can better isolate where the issue is. 

[nishu_kush]

Hi Bethany,

Welcome to the community and sorry for your issue.

Multiple users have reported this. Team is investigating the issue.

If possible, do you mind sharing the project file with us for testing? Feel free to share a download link via DM if you don't wanna share it publically.

Looking forward to your response.

Thanks,

Nishu

[Abbie01]

i make banners animated its official a gift but i dont now how to fix it its very new for my so i will ask the community for opionions to fix it

[Brent26387275fw4f]

Hello -

I have a square composition I would like to export. However, it is off-center. I cannot figure this out.

My issue is easy to re-create. For the example screenshot, I just have two solid layers - top is white, red is bottom. I shifted the top white layer over and down a few pixels to demonstrate the issue. There is nothing else I modified within the settings. Everything else is default. You can see the preview below.

Why is the camera off-center? I'm not doing anything crazy with the composition. It is a simple 2D, 1:1 composition. Nothing else was moved.

[Pamplemuss]

Thank you! Downgrade both of them? 

[Ishan Y]

Hey Brent,

I'm sorry to hear about this. We are currently investigating a similar issue. Do you also see this issue if you export through After Effects instead of using Media Encoder? Does it make any difference if you change the Format to Quicktime? This will help us better understand the issue.

Thanks,

Ishan

[keiko.yamada]

Hi DULF,

Thank you for reporting the issue.

Could you please tell us which version of After Effects and Media Encoder (I assume you used AME to export) you were using when you saw this?

Is it Windows or Mac?

Thanks.

Keiko

[Warren Heaton]

@DULF 

This appears to be happening under Windows with After Effects 23.5 and Media Encoder 23.5.

Try using the one of the H264 Output Modules in the After Effects Render Queue instead of sending the Composition to Media Encoder.  If that still has issues, render Best Settings/High Quality (the file will be large) from After Effects and then encode that to MP4 in Media Encoder.

Another option is to roll back to an older version.  As long as you stay at version 23.x or above, the 22.5 After Effects project file should open.  If rolling back to After Effects version 22, use File > Save As > Save a Copy as 22.x in After Effects 23.5 - checking any newer features that are different in prior versions like Track Mattes.

Also, if you have a moment, add what you posted here to this thread:

• Left edge of the frame of the video image appears on the right side
  https://community.adobe.com/t5/adobe-media-encoder-bugs/left-edge-of-the-frame-of-the-video-image-ap...

This thread has the participation of Adobe staff and will likely include news of a fix once it becomes available.  Please be sure to include your operating system version, After Effects version, and Media Encoder version.

[DULF]

@keiko.yamada I was using 23.5 AE and prem.

Cant remember what media encoder i used but got 23.5 and 22.6.4 installed

and windows 🙂

[DULF]

@Warren Heaton Great reply, i needed to finish the project quick so i just made it the frame wider and had to line it up in premiere with the dynamic link and it came out okay in prem

and i will make sure to have the info next time if i end up with a different bug 😄

Thanks

[Warren Heaton]

@DULF   Very, very resourceful!

[Pamplemuss]

Unfortunately  it didn't fix the thing and it still renders the doubled screen. 

What to do in this case?

Is this an obvious bug of the soft, should Abode fix it then? 

Thank you 

[defaultf1e7edr75vii]

Same here - very annoying... 

[Mellowbits]

Same here. Horrible.

[Samuel_VW]

Same problem here. Disable auto update and rollback...

[Andrés5C47]

Hello!! I am doing an after effects project which I have linked to premiere pro, the problem started today when I activated some 3D layers (apparently). It turns out that when I am in my AE file the preview does not have any problem, however, when I enter PR or even when I export through Media Encoder, the scene has a mirror error, I leave the image below so that it is understood better

After Effects File (NO PREVIEW ISSUE)

 

Premiere Pro (PREVIEW ISSUE) 

 

The render generates a "mirror" effect to the right of the image, shifting everything else to the left.

Within what I have tried, I have changed the bit depth and this decreases the size but does not eliminate it completely, any idea what it could be?

[Mylenium]

It's a known bug. Turn off hardware acceleration and/ or downgrade to 23.4.

Mylenium

[Vess5CEA]

Video is fine until rendering, the video  moves off screen to the left and places the off side to the right. Its happen with the last 3 projects. Im not sure how to fix it, help please

 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community bugs>

[Rick Gerard]

I have seen reports of this bug many times. Try updating GPU drivers, disabling the GPU processing, or, if no update is available, try rolling back a version using the Creative Cloud app.

[Warren Heaton]

This appears to be happening under Windows with After Effects 23.5 and Media Encoder 23.5.

Try using the one of the H264 Output Modules in the After Effects Render Queue instead of sending the Composition to Media Encoder.  If that still has issues, render Best Settings/High Quality (the file will be large) from After Effects and then encode that to MP4 in Media Encoder.

Another option is to roll back to an older version.  As long as you stay at version 23.x or above, the 22.5 After Effects project file should open.  If rolling back to After Effects version 22, use File > Save As > Save a Copy as 22.x in After Effects 23.5 - checking any newer features that are different in prior versions like Track Mattes.

Also, if you have a moment, add what you posted here to this thread:

• Left edge of the frame of the video image appears on the right side
  https://community.adobe.com/t5/adobe-media-encoder-bugs/left-edge-of-the-frame-of-the-video-image-ap...

This thread has the participation of Adobe staff and will likely include news of a fix once it becomes available.  Please be sure to include your operating system version, After Effects version, and Media Encoder version.

[GamerTeacher]

Hi

I'm not very proffessional on after effects. When I try to export my after effects composition that I prepared as 1080p, it seems to shift to the left in the source section. I checked my composition settings. Frankly, I don't know where else to look. Do you have any idea about solving this? I'm posting screenshots.