After Effects Crashing on opening

[Sable Creative]

I've tried to load After Effects 22.1 through my CC account, but once it downloads and I go to open it up, it just crashes. I've attached the two error messages that appear.

Can anyone help?

[Mylenium]

Delete the preferences, reinstall the program and try again:

Setting preferences in After Effects

Also check your graphics driver and update it if necessary or for that matter any critical driver liek the audio one as well. Anything more than that will require some actual system info.

Mylenium

[Sable Creative]

Thanks Mylenium,

I will try this. It's a brand new high spec desktop, so I'm thinking all the drivers should be good. Relevant drivers for After Effects were installed.

Tracey

[nishu_kush]

Hi Tracey,

Sorry for the crash.

We can provide personalized troubleshooting steps if we know the system specs (CPU, GPU, RAM, OS version). I'd suggest checking for OS updates if it's a new system.

Let us know, we're here to help.

Thanks,

Nishu

[Sable Creative]

Hi,

Unfortunately, once I close the error pop-ups, AE closes, so I can't get to the Preferences.

[nishu_kush]

To reset the preferences, you can press and hold the following keys while the application is starting.

• Windows: Ctrl+Alt+Shift
• macOS: Command+Option+Shift

If it doesn't help, please share your system specifications so we can troubleshoot the issue properly.

Thanks,

Nishu

[Sable Creative]

Hi, I have tried this (Windows) and AE still crashes.

This is the PC spec:

Type

Desktop PC

Operating system

Windows 11 Pro

Performance

Graphics card

- NVIDIA GeForce RTX 3070
- 8 GB GDDR6

RAM

32 GB DDR4 (3200 MHz)

Processor

- Intel® Core™ i7-12700F Processor
- 12-core
- 2.1 GHz / 4.9 GHz
- 25 MB cache

Storage

- 1 TB HDD (7200 rpm)
- 1 TB SSD

[nishu_kush]

What's the version of the GPU driver that's installed on your computer? Are you working on a dual monitor setup? Also, are there any third-party plug-ins installed?

Let us know.

Thanks,

Nishu

[Sable Creative]

Hi Nishu,

The GPU driver is NIVIDIA GeForce 3070.

Single Monitor.

How do I check for third party plug-ins?

Thanks

[ToolfarmJP]

You also update the graphic card driver.