DynamicLink Media Server is not available.

Report · Oct 27, 2017

Hi,

I'm trying to create a gif by exporting from Ae to Ps but since updating to Ps cc 2018 I get "DynamicLink Media Server is not available."

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Report · Oct 27, 2017

Without system information and things like exact settings nobody can tell you much.

Mylenium

Report · Nov 03, 2017

iMac running High Sierra

2.7 GHz Intel Core i5

8 GB 1600 MHz DDR3

NVIDIA GeForce GT 640M 512 MB

Report · Nov 14, 2017

Hi RuthC,

Are you still having trouble with this error? Let us know.

Thanks,
Kevin

Report · Nov 23, 2017

I am having this problem, Kevin.

Tara Key

IMac running Sierra

4GHz Intel Core i7

16 GB 1867 MHz DDR3

MD Radeon R9 M395X 4096 MB

Report · Nov 24, 2017

Indeed

Full specs

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799 x64

Number of Launches: 7

Operating System: Mac OS 10.13.1

System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Processor speed: 2700 MHz

Built-in memory: 8192 MB

Free memory: 3578 MB

Memory available to Photoshop: 6248 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=512

glgpu[0].GLName="NVIDIA GeForce GT 640M OpenGL Engine"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="NVIDIA GeForce GT 640M OpenGL Engine"

glgpu[0].GLRendererID=16918311

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Sep 6 2017 16:05:06)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=512

clgpu[0].CLName="GeForce GT 640M"

clgpu[0].CLVendor="NVIDIA"

clgpu[0].CLVendorID=16918272

clgpu[0].CLDriverVersion="10.26.6 355.11.10.10.15.102"

clgpu[0].CLBandwidth=1.14622e+10

clgpu[0].CLCompute=38.4625

nativegpu[0].NativeName="NVIDIA GeForce GT 640M"

License Type: Subscription

Serial number: 90970402012552579570

GUIDBucket:

Application folder: /Applications/Adobe Photoshop CC 2018/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 1.01T, 559.5G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-ins/

Installed components:

AdbePM.framework AdbePM 2.5.00.377243 1.578146

adobe_caps.framework adobe_caps 10.0.0.6 1.584361

AdobeACE.framework AdobeACE 2.20.02.39233 79.586793

AdobeAGM.framework AdobeAGM 4.30.87.39233 79.586793

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390

AdobeBIB.framework AdobeBIB 1.2.03.39233 79.586793

AdobeBIBUtils.framework AdobeBIBUtils 1.1.39233 79.586793

AdobeCoolType.framework AdobeCoolType 5.17.00.39233 79.586793

AdobeCrashReporter.framework AdobeCrashReporter 7.5.20170906

AdobeExtendScript.framework AdobeExtendScript 4.5.7.1 81.1133690

AdobeJP2K.framework AdobeJP2K 1.2.2.38423 79.266298

AdobeLinguistic.framework 22175

AdobeMPS.framework AdobeMPS 5.8.1.38423 79.582572

AdobeOwl.framework AdobeOwl 5.2.11

AdobePDFL.framework AdobePDFL 15.0.0.38423 79.226411

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.4.1.60.45263

AdobeScCore.framework AdobeScCore 4.5.7.1 81.1133690

AdobeSVGAGM.framework AdobeSVGAGM 1.0.0.38473 79.582907

AdobeSVGRE.framework AdobeSVGRE 6.0 79.586793

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 79.160451 79.160451

AdobeXMPFiles.framework AdobeXMPFiles 79.160451 79.160451

AdobeXMPScript.framework AdobeXMPScript 79.160451 79.160451

ahclient.framework ahclient 3.0.0.6

AIDE.framework AIDE 1.5.0.36540 79.574279

aif.framework aif 6.0.00.1 1.

amtlib.framework amtlib 10.0.0.221

boost_date_time.framework boost_date_time 11.1.0.0

boost_filesystem.framework boost_filesystem 11.1.0.0

boost_signals.framework boost_signals 11.1.0.0

boost_system.framework boost_system 11.1.0.0

boost_threads.framework boost_threads 11.1.0.0

Cg.framework NVIDIA Cg

CITThreading.framework

dvaaudiodevice.framework dvaaudiodevice 11.1.0.0

dvacore.framework dvacore 11.1.0.0

dvamarshal.framework dvamarshal 11.1.0.0

dvamediatypes.framework dvamediatypes 11.1.0.0

dvametadata.framework dvametadata 11.1.0.0

dvametadataapi.framework dvametadataapi 11.1.0.0

dvametadataUI.framework dvametadataUI 11.1.0.0

dvaplayer.framework dvaplayer 11.1.0.0

dvatransport.framework dvatransport 11.1.0.0

dvaui.framework dvaui 11.1.0.0

dvaunittesting.framework dvaunittesting 11.1.0.0

dynamiclink.framework dynamiclink 11.1.0.0

ICUConverter.framework ICUConverter 3.61 "gtlib_6.0" "." "21287"

ICUData.framework ICUData 3.61 "gtlib_6.0" "." "21287"

ICUUnicode.framework ICUUnicode 3.61 "gtlib_6.0" "." "21287"

LogSession.framework LogSession 7.4.1.60.45263

manta.framework manta 2.0.00.1 1.

mediacoreif.framework mediacoreif 11.1.0.0

PlugPlugExternalObject.framework 8.0.0.55

PlugPlugOwl.framework PlugPlugOwl 8.0.0.55

UpdaterNotifications.framework UpdaterNotifications 10.0.0.1 "10.0.0.1"

WRServices.framework

Required plug-ins:

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.Butler.backend 2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

com.adobe.inapp.purchase 2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”

New Document 2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”

Libraries 2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

Start 2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Export As 3.0.13 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

Report · Nov 25, 2017

What is your workflow? At what point do you get the error message?

Report · Dec 06, 2017

It is happening upon trying to open a .mov file. Says "

Could not complete your request because the DynamicLink Media Server is not available.

Have called Adobe twice today with no help

Report · Mar 08, 2018

I was having the same issue. After trying permissions, uninstalling and re-intsalling, and everything else nothing worked.

I checked the processes on my Mac and opened the dynamiclinkmediaserver process and clicked on the "Open Files and Ports" section, and I saw that it was indicating that it's origin is "Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app/Contents/MacOS/dynamiclinkmediaserver".

I opened a finder folder and explored all the way to the "MacOS" folder on the previous path and clicked the dynamiclinkmediaserver exec. It opened a window that stated there was an error reading a file in the following path: User(usually your name)/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Trace Database.txt

When I opened such file with the text edit app I noticed it was blank, empty. Under the folder "dynamiclinkmediaserver" I saw another folder named 7.0.0 and it has a similar file named Trace Database.txt and it contains the following text:

IFDR 1 5

dynamiclinkmediaserver 1 5

processcoordination 1 5

I copied the same text to the .txt file in the 10.0.0 folder and....THE PROBLEM IS SOLVED.

I don't know if the same text would work, I would suggest to follow the same paths to see if the problem is the same, and see if you also have another folder like 7.0.0 whit a similar .txt file that you can copy, but this worked for me. Good luck

Report · Mar 12, 2018

This worked for me.

I'd mark the ticket Solved.

Report · Apr 20, 2018

Unfortunately this did not solve the problem here.

I select File > Import > Video Frames to Layers

a dialog statig "Initializing Video Import" stops its progress bar in the middle for several minutes
a dialog appears, saying "Could not complete the Video Frames to Layers command because the DynamicLink Media Server is not available."

This problem occurred a few OS/PSD updates ago. for now Im running PSD 19.1.3 on Mac High Sierra 10.13.4

Report · Apr 29, 2018

Having the exact same issue here. Reset prefs, Re-installed, nothing works. I'm beyond desperate at this point.

Report · Apr 29, 2018

This finally solved it for me. (Photoshop CC 2018) Much love friend!

Report · Oct 28, 2021

Perfeito!!! Seguindo a dica, executei o arquivo dynamiclinkmediaserver.exe que encontrei no diretório C:\Program Files\Adobe\Adobe Photoshop 2022\Required\DynamicLinkMediaServer\dynamiclinkmediaserver.exe ele apontou a falta do arquivo MSVCR110.dll que resolvi instalando o Microsoft Visual C++ 2012 que instalou o arquivo que faltava. Logo após o dynamic link funcionou normalmente. Espero que esta dica ajude também

Report · Nov 17, 2021

This also fixed my issue -- After recently updating I suddently started having this issue, but I also upgraded my GPU the other day so wasn't sure if it was replated

Thanks for the help!!

Report · Jun 13, 2022

I guess you are on the right path, check this. It may be interesting for you....

https://community.adobe.com/t5/lightroom-classic-discussions/crashes-all-the-time-after-updates/td-p...

Report · Sep 06, 2022

What solved this issue for me (on Windows) was to reinstall Microsoft Visual C++ Runtime 2012 Update 4. Specifically, two DLLs were missing from my system and restored with that installer:

MSVCP110.dll
MSVCR110.dll

Adobe Community

DynamicLink Media Server is not available.

iMac running High Sierra