Audio playback failed error code: 1609891836

[arleenl39123580]

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

[Jervision]

i have the same problem bud am stuck how to fix it do you know how i can fix it? problem code 1609891836

[Sumeet Kumar Choubey]

Hi arleenl39123580,

We're sorry about the poor experience. Please let us know the exact version of Premiere Pro & the OS that you are using. Also, please share a screenshot of Audio Hardware preferences in Premiere Pro (Edit > Preferences > Audio Hardware). 

Thanks,

Sumeet

[Kevin-Monahan]

Hello @arleenl39123580,

Thanks for filing the bug report and providing all the information. I hope the team will respond soon with a solution for you. Please provide further details to help them reproduce your issue. See, How do I write a bug report?

Sorry for the frustration.

Thanks,
Kevin

[#5]

Hello I am having exactly the same problem. I have tried almost all the ways to fix it, but it didn't work. 
I have cleaned cache, changed cache folder name and location, resinstalled Premiere Pro, reinstalled whole Adobe pack and even with clean adobe, Installed studio Nvidia driver, downgraded to an older driver, but it doesn't work. I have tried all possible hardware settings none of them work or work properly, only SRT mode started playing, but without any sound, it just ignores the audio line. 
I suspect it's not about adobe, but anyways it started since July 2024

But the most annoying part is that it was working years without problems and since July 2024 it started to behave like this.