I have a problem that I can't solve

[saverio38279600t8pc]

when I create a new project on premiere it doesn't let me insert a type of mp4 video file in the timeline, this doesn't concern all types of mp4 files but some, I don't understand what this factor depends on. I have already tried to update all the drivers on the computer but the problem persists, what should I do?

[Stan Jones]

Can you drag it to the new icon to create its own sequence?

A program called MediaInfo is often used to inspect the file to see what type of codec, etc. is in that file.

You can also post a link to one of the problem files so we can take a look.

Stan

[saverio38279600t8pc]

hello, no I can't drag it.

I downloaded this program but I don't think it's a codec problem as I can normally open these files from the folder

I shared the link to the example of the file that won't let me open.

I want to point out that I don't have these problems on my other PC. I searched for a long time and noticed that by encoding the files in MOV premiere format it can import them   

FILE:

https://we.tl/t-xMGtKMaYjv https://we.tl/t-xMGtKMaYjv 

[Stan Jones]

It's HEVC in an .mp4 wrapper. I thought this was now supported; what version of PR are you running? I have no problem on my PC:

I can import it. I can drag it to the new icon to create a new sequence. I can drag it to an existing sequence with different properties.

Stan

[saverio38279600t8pc]

I'm using the last version relase 24.5.

I'm starting to doubt that the HEVEC app I installed is somehow compromised

[Stan Jones]

I don't have an HEVC app installed.

I'm curious, because if PR imports it, I think it should work.

Anyone?

Stan

[Bruce Bullis]

The file imports and plays correctly for me, in both 24.5 (shipping) and 24.6 (beta), mac.