P: Clips disappear on Timeline, Does anyone else have this issue with the new update?

[ArrowPictures]

UPDATE: 11-1-24

We believe that there is a potential fix in beta version 25.2.0 build 3 or higher.  Please update and let us know.  Thank you for your patience and help resolving this issue.

UPDATE: 10-31-24

This is currently a Known Issues we will be providing updates when we know more.  Thank you for your patience.

MEDIA DOES NOT DISPLAY ON THE TIMELINE ON WINDOWS SYSTEMS

On Windows, if a custom scale factor is set in System > Display, media does not display on the Premiere Pro timeline. We are working to fix this issue in an updated version of Premiere Pro. Two workarounds are available:

1. In Windows, turn off custom scaling and use one of the standard scaling options, or 
2. In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.

Does anyone else have this issue with the new update?

Nvidia is up to date and everything else works fine i PP...

Can´t find whats wrong....

Video of the problem.

[dante_daniel_5877]

Luego de la última actualización de Premiere Pro la línea de tiempo se invisibiliza. Es imposible trabajar así.

[Kevin-Monahan]

Please show us a screenshot, @dante_daniel_5877.

Thanks,

Kevin

[chang_3813]

今天將premiere更新至25.0版後，讀取之前的專案檔，發現視訊軌無法正常顯示，當把最下面的拖移把手拖到最左邊時，會讓畫面上看不到軌道上的任何項目，但螢幕上是有顯示內容的！

[DaddyFras]

Hi there,

I recently updated to v25, and I've tried the latest beta. Have reset all prefs, etc.

Fresh project, load a clip into the timeline and the clip isn't visible. There is video in the viewer and audio is there.  Interacting with the timeline (clicking where the clip should be, etc) makes the clip appear, but the clip(s) disappear as soon as I start playing, and often just randomly if I'm scrubbing around.

It doesn't seem to matter what format the clip is (.mov, .mp4, etc; 10 bit, 8 bit, whatever).

Any ideas?

Cheers!

This has only happened since the update. I'm on a very chunky Windows machine.

[DaddyFras]

Screengrabs:

Clip not visible:

After clicking where the clip should be:

[Tom-E-Design]

In all my projects (old and newly created), the colored video clips and audio tracks are not displayed in the timeline. Only when I play the project for a few seconds or zoom into the project on the timeline do the tracks appear. Sometimes, however, not all but only one track appears. If I move the mouse over them, the clips disappear or appear for a short time. This makes it impossible to work with it at all!

I use a 2070 Super (Studio driver 565.90) with a Ryzen 3900X system and 64 GB Ram.

That shouldn't be the problem.

Best regards

Tom

[Ann Bens]

Reset preferences or re-install and use Cleaner tool.

[ArrowPictures]

I have reinstalled it already didnt work.

[Kevin-Monahan]

Hello @ArrowPictures,

Thanks for the bug report and screen movie. It's helpful to see these. In perusing these forums, I have seen at least a few others with this problem. I would consider this a bug, for sure. Let's ensure the team has full details about your system, media, and workflow. If you don't mind, please send me a private message with a copy of the project file. To see the information the team seeks, see "How do I write a bug report?"

Thanks for trying the troubleshooting steps that Ann mentioned. I'm sorry that they didn't work for you.

I have submitted your report to the product team, and they are looking into the problem. I am looking forward to helping you solve this issue. Sorry for the frustration.

Thanks,
Kevin

[Ann Bens]

Reset preferences?

[ArrowPictures]

Yes it didn´t work!

[damiank63633955]

The sequence timeline disappears and reappears when I go left and right and when I zoom in and out.

[CSPVideo]

I opened a project I am working on in the new Adobe Premiere.  There are no thumbnails for the media content.  If I run the cursor across the timeline slowly they will start to show up but if I scroll away and then back they are gone.  

Windows 10 Pro.  

[Ann Bens]

If Premiere is acting up: reset preferences.

[CSPVideo]

Thank you.  Did so,  Doesn't fix it.  If I slide all the way right with the time line zoomed out everything is there.  If I slide all the way left nothing is there.  To be clear, the editing still exists.  Just not the thumbnails to locate the events.  

[CSPVideo]

Also, I re-installed the previous version again and opened the project.  It works perfectly.  Something changed in the new version that won't work on my system (which isn't really a unique configuration).

[R Neil Haugen]

There are a few other posts about users getting this odd thing where clips "disappear" from a sequence in the Timeline panel, then reappear. Weird thing ...

So, hard data on your machine ... OS/CPU/RAM/GPU and GPU driver, disc types in use, and the media and effects used. We need such data for the devs to try and replicate it.

[CSPVideo]

Here are my system specs attached as jpegs

[CSPVideo]

The media is a combination of elements.  Lots of mp4s, but I ran them all through media encoder and matched them all.  Lots of jpegs.  Everything in the project is sized 3840 by 2160 at 60 fps.  The transitions are mostly disolves using the standard Adobe version.  There are a few effects from New Blue.  A couple of wipes and a couple of slide transitions.  For several of the jpegs I applied the Adobe simple 3d effect.  For others, while in Photoshop, I separated the subjects from their backgrounds and then imported those as a PSD in individual layers so that I could move them all independently.  The project is roughly 10 minutes long if that is relevant.  There are three sound layers.  Nothing extrordinary there.  I did some mild peak limiting.  

[R Neil Haugen]

Thanks for all the details!

@mattchristensen  ... any ideas?

[DaddyFras]

Updated to latest Beta, Opened holding shift and cleared cache, etc - still the same.

Tried turning-off hardware encoding - no change.

Looked on Reddit, and others are seeing the same issue:

https://www.reddit.com/r/premiere/comments/1g7fxwc/content_on_my_timeline_disappears_premiere_pro/

Please help!

[DaddyFras]

Hi, I'm seeing the same thing - here's my ticket:

https://community.adobe.com/t5/premiere-pro-bugs/pp-v25-and-beta-clips-disappearing-from-timeline-wh...

Windows 11 Pro

23H2

9/‎12/‎2022

22631.4317

Windows Feature Experience Pack 1000.22700.1041.0

Processor 12th Gen Intel(R) Core(TM) i9-12900K 3.19 GHz
Installed RAM 64.0 GB (63.8 GB usable)
NVIDIA RTX 3080ti - driver version 560.94

[DaddyFras]

Machine spec:

Windows 11 Pro

23H2

9/‎12/‎2022

22631.4317

Windows Feature Experience Pack 1000.22700.1041.0

Processor 12th Gen Intel(R) Core(TM) i9-12900K 3.19 GHz
Installed RAM 64.0 GB (63.8 GB usable)
NVIDIA RTX 3080ti - driver version 560.94

[Yunuscan_ZEYBEK]

yes, I have the same problem with the 2025 version, we still can't make videos because of the error.

[Yunuscan_ZEYBEK]

Adobe Premiere Pro 2025 sürümünde video zaman çizelgesi alanında oynatılamıyor ve bu sorunun acilen çözülmesi gerekiyor. Eski bir sürümü indirdim ve hatalar oluştuğu için çalışmak zorunda kaldım,

2025 sürümü için acil düzeltme yayınlanmalı, zaman çizelgeleri alanında video oynatılamıyor.