• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

The HEVC codec has not been activated

Community Beginner ,
Jul 04, 2024 Jul 04, 2024

Copy link to clipboard

Copied

I have downloaded the EOS VR plug-in for Adobe Premiere Pro and receive the error message "EOS VR Plugin - The HEVC codec has not been activated" when importing files. How can I activate it?

Bug Needs More Info
TOPICS
Import and ingest

Views

117

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jul 10, 2024 Jul 10, 2024

Hi @artort.tv,

I found this link to a potential installer that could help you fix this issue. See if it helps you: https://adobe.ly/3Lkggck. Please report back as to the results after installing the correct plug-in.

Sorry for the frustration.

 

Thanks,
Kevin

Votes

Translate

Translate
5 Comments
Community Expert ,
Jul 04, 2024 Jul 04, 2024

Copy link to clipboard

Copied

There is no HEVC active in the trial version.

Otherwise, sign out of your account, reboot and sign in.

See how that goes.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jul 10, 2024 Jul 10, 2024

Copy link to clipboard

Copied

I have a full version. I logged out, logged in, but always the same, that HEVC codec is not activated. How can I?

Votes

Translate

Translate

Report

Report
Community Expert ,
Jul 10, 2024 Jul 10, 2024

Copy link to clipboard

Copied

Might want to contact Canon over this.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jul 10, 2024 Jul 10, 2024

Copy link to clipboard

Copied

Hi @artort.tv,

I found this link to a potential installer that could help you fix this issue. See if it helps you: https://adobe.ly/3Lkggck. Please report back as to the results after installing the correct plug-in.

Sorry for the frustration.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jul 10, 2024 Jul 10, 2024

Copy link to clipboard

Copied

LATEST

Changing the status of the bug.

Status Needs More Info

Votes

Translate

Translate

Report

Report