Thanks for the confirmation. This will surely help other users with similar issues. Regards, Srishti ... View more

Hi KHarris, Here are the steps to roll back to previous version( Please backup your data on external drive before rolling back to previous version ) macOS Sierra: Revert to a previous macOS version However , also check the performance on root account as well Steps to enable and login Root account: How to enable the root user on your Mac - Apple Support If it works fine on root account, issue could be related to permissions or user account. Regards Srishti ... View more

Hi cherylm, In addition to above suggested steps, please try to copy paste object on new file and check if the option is still grayed out or its working? If that works move the complete artwork to new document. Regards Srishti ... View more

Hi topstep, Please try following steps: 1) Validate problematic fonts Log in as an administrator user if you want to use the "Remove Checked" button described below. Non-admin users can also validate fonts, but only remove ones in their home folder. Open Font Book. Click "All Fonts" in the Collection column. Choose Validate Fonts from the File menu. If Font Book identifies an issue with fonts, you can click the alert icon at the bottom of the window, then click the "Remove Checked" button to remove problematic font(s). You should then re-install the affected fonts from the original source. If the font still does not pass validation, contact the creator of the font or the company that you obtained the font from for assistance. 2) Reset Preferences Quit Illustrator Delete Adobe Illustrator 21 settings from  ~library/Application Support> Adobe Delete com.adobe.illustrator from ~library/cache Delete Adobe Illustrator 21 settings from ~library/Preferences and Adobe Illustrator from ~library/Preferences/Adobe. 3) If Still does not work Uninstall through cleaner tool and reinstall Use the Creative Cloud Cleaner Tool to solve installation problems Regards Srishti ... View more

Hi Tessa, I am afraid if that can be done using brush, however it can be created manually as wonderfully demonstrated by Mike. Regards, Srishti ... View more

Moving to Downloading, Installing, Setting Up​ Regards Srishti ... View more

Hi JTO, Text can be edited easily in Acrobat and Illustrator but if the image is raster then it can be edited best in Photoshop. Please refer to the following links; PDF editor, edit text in PDF files | Adobe Acrobat DC Edit text and images in PDFs | How to import Adobe PDF files in Illustrator How to edit PDF documents using Photoshop & Illustrator as Acrobat Plugins. Please let us know if this helps. Regards Srishti ... View more

Moving to Downloading, Installing, Setting Up​ Regards Srishti ... View more

Hi Rick Soldin, Could you please confirm which graphic card you are using and when it was last updated ? Regards Srishti ... View more

Hi cfmorandin, This issue has already been reported by multiple users, Could you please help me with following details: Exact version of Illustrator Graphic card you are using and when it was last updated? Workaround: Please try to turn off GPU performance from preferences menu (Edit>Preferences> GPU performance) Please let us know if this helps. Regards Srishti ... View more

Hi rostetto Seems like file is damaged or corrupted.(If the other documents are opening fine) Would you mind sharing your file? I can try to recover it. Regards Srishti ... View more

Hi yihangli, If I get your query correctly, InDesign is giving DLL errors on launch. To assist you further on this, we would need following details : Exact version of Windows Exact version of InDesign Screenshot of error you are getting Error details event viewer. To check the application event log for errors Open Event Viewer: Click Start, point to All Programs, point to Administrative Tools, and then click Event Viewer. In Event Viewer, in the console tree, click Application. If you notice any error, double-click the event to open the Event Properties, and then read the description of the event. If you find any error related to InDesign, please share it with us. Regards Srishti ... View more

Hi davielb1993, If I get your query InDesign background task is running continuously for days which is not allowing InDesign to shut down? In order to assist further on this I would need some details like Operating system (Exact version of MAC or Windows). Version of InDesign Regards Srishti ... View more

Hi BTA-1138, I addition to above mentioned suggestion , have you tried resetting preferences for InDesign? Set preferences in Adobe InDesign Regards Srishti ... View more

Hi mariliam, Please check performance in safe mode and new user account. You may also refer to the steps mentioned in this discussion: InDesign CS6 crashes on startup  Let us know if this helps or in case you need further assistance. Regards, Srishti ... View more

Hi lukef, I if I get your query correctly, go back action is checked and grayed out? Button issues are generally file specific ,In order to solve this we need some details like: Operating System(exact version of Windows or MAC) Exact version on InDesign Screenshot of grayed out button. Kind of object where you have created button(Example is it a picture or a video) To which format you will be exporting the InDesign file And We might require file to be checked at our end, so would you mind sharing the file ? Regards Srishti ... View more

Hi MartenK112, Please create a new layer and drag the indications to new layer. Regards Srishti ... View more

Hi mariliam, Thanks for the information.If you have the serial number and the media to reinstall your application, you can go ahead and uninstall/ reinstall your InDesign. Regards, Srishti ... View more

Hi Fred8JTP, As per your query InDesign is crashing on launch. In order to assist you further, we would need some details like: Exact version of Windows. Exact version of InDesign Regards, Srishti ... View more

Hi KHarris, Please try this InDesign CC crashes during launch Check in safe mode and root account as well. Regards Srishti ... View more

Hi Rick Soldin, If I get you query correctly, while using pallets on second screen cursor is  jumping on  InDesign, Illustrator and Photoshop? Try turning off GPU performance . Regards Srishti ... View more

Hi haydenhancock, May I please know which Graphic card are you using? Regards Srishti ... View more

Hi haydenhancock, Try turning off the GPU performance. Regards Srishti ... View more

Hi jtaylor, Would you mind sharing this file? Regards Srishti ... View more

Hi haydenhancock, Is this happening with a specific file or new files as well? Regards Srishti ... View more

Hi Ganesh.R I assume you are using windows. Please check if the same font is available in fonts folder in control panel? If not, please right click the font folder and click install. Regards Srishti ... View more

Hi jtaylor, If I get your query correctly, intersect option is not working correctly? In order to assist you further, we would need some details like: Operating system (Windows or MAC with exact versions) Exact version of Illustrator. Screenshots of artwork (before and after using intersect option) For details, see: How to add a screenshot to a forum message from iPad/iPhone Regards Srishti ... View more

Hi allegrabelvidere, If I get your query correctly, 'save' and 'save as' options are not working while using InDesign CS3? In order to assist you further, we would need some details like: Is it happening with a specific file or multiple files and new files as well? Please check with your Office IT team if your user account has complete admin rights or not? Regards Srishti ... View more

Hi Ganesh.R, Is the font available in InDesign font menu ? Regards Srishti ... View more