Account, Payment, & Plan

Greetings, colleagues. I live in Ukraine and use Engllish as the primary language.  Despite this, I keep on receiving emails and Adobe Transaction Invoices each month in a wrong language, that is ruZZian. ruZZia wages war against Ukraine, and it's painful to see the enemy's language (ruZZian) in my emails from Adobe. I applied to the Support team via the chat a number of times. Each time I applied, the Agents have been very friendly and helpful, and assured me I was going to obtain Ukrainian or English versions of my emails and invoices the next time. However, I keep on receiving the emails and invoices in ruZZian over and over again. What can I do about it? Can this problem be solved? Is it possible to get the invoices and emails in Ukrainian or English at all? How many times do I have to apply to the support agents to make sure my request is met?Thank you

Hallo kann man dies hier kaufen, wenn man noch nicht Lieghtroom/Photoshop hat und kann man dies nach einem Jahr bei z.b. den Amazon Black Friday Codes verlängern??Man kann wohl ein laufendes ABo damit nicht verlängern."Es wird ein neuer Benutzer Innerhalb Ihres Accounts bei Adobe angelegt." s. gelber Kasten.Was bedeutet das auf Bezug wenn man schon ein Adobe Konto hat?Ich frage mich wenn man ein Adobe Konto hat, aber noch kein Abo, ob man dies hier kaufen kann und es sich im dem vorhandenen Account einklinkt und man es nach einem Jahr mit z.b. den Black Friday... Angeboten verlangern kann?

I am uncertain why but Adobe Customer support has gotten significantly worst every year. I used to be able to contact them and they would work with me to try and stop me from deleting my account now when I call them it is like they don't even want my money. They have zero interest in rentention and it is super obvious. So then what is the point of even having customer support if they are just rude and unhelpful? 

I was trying out illustrator, photoshop with the 7 day free trial they both feature and did not want to continue with the subscription and pay the monthly fee, however i left my laptop at home when i was away on a work trip 3 days ago and just got back and am being charged. I have not used the software since my free trial and do not intend to. Is there any way i can cancel my subscription and get a refund?Thank you

Cancele minha assinatura, eu só queria testar o app. 

bonjour je suis vraiment déçu de adobe accrobat j'ai pris un abonnement de un mois sans engagement pour traiter des documents, j'ai eu droit qu'à trois tentative et après il fallait encore payer pour bénéficier des fonctionnalités. et pire encore ils continuent à me débiter alors que j'avais choisis une formule sans engagement. c'est une vrai anarque. et j'arrive pas du tout à me désabonné. très déçu...

Hi everyone, I signed up for an Adobe free trial and forgot to cancel my subscription before the trial ended. As soon as I realized, I immediately canceled it, and I was informed that I was eligible for a refund since I was within the 14-day refund period. They mentioned I would receive my refund within 5-7 business days, but it has now been 8 days, and I haven’t received my money back yet. As a student, I really need this refund, and I’m hoping someone can assist me with this. Has anyone experienced something similar, and how long did it take for you to receive your refund? Any advice on what I should do next?Thanks for your help!

Hi,I was cleaning up my accounts once I noticed 2 separate Adobe billings, one to each of two separate banks (separate credit cards). OK, the brief history:I opened up an account (account_1) using my student email while in college, followed later by a new separate account (account_2) when I become an instructor. Recently I retired from the college where I was an instructor and created an account (account_3) for personal use. I was able to cancel my account_1, since I no longer used it. I was able to cancel the plan/subscription in my account_3, since I no longer needed the functions it offered, but kept the account. This account was only responsible for one of the billing items. But I cannot find, on any of the 3 accounts I had, explaining the billing for the plan/subscription for the other bank.Basically I’m getting billed for a service I can’t find in my accounts and I can’t cancel. How can I cancel the phantom service I’m being billed for? Thanks in adv

  Hi Adobe Community, I’m a long-time user and supporter of Adobe products. Recently I’ve faced a personal crisis: my digital identity was compromised, I lost access to several accounts, and at the same time, I’m in severe financial distress due to war-related disruption in Ukraine. I’m trying to continue my work as a digital rights advocate and public service communicator. I use Adobe tools not commercially, but to help others understand legal rights, defend their privacy, and navigate modern technologies. Adobe support kindly redirected me here. I’d like to know — is there any way for someone like me to receive a sponsored or grace license to Creative Cloud, or perhaps join a community-based support initiative? Thank you so much for your understanding. Sincerely,Taras Karasiichuk [Personal information removed by moderator.]  Kyiv, Ukraine

I can't cancel my subscription because I can't log into my account! I insist that you cancel my subscription immediately and refund my money! I haven't opened an Adobe app once because I can't log into my account! When I try to log in, I wait for the email verification code, but it never comes. Is this a scam? I need help! If you don't cancel my subscription immediately, I will contact my lawyer about this scam. I paid for two months and cannot even use the program. I had to create a new account just to write to you because you don't even have normal customer service. I am paying with the email address <Email removed by Mod>, but I cannot log in. Thank you!

Renewed my subscription, after it failed due to payment issues. Lightroom, still saying that subscription needs to be renewed in the app but not in the pop-up, which says subscription is active. Very annoying because I cannot do anything for like 2 weeks now.

I want to cancel my plan which started on 4 jun . It had 7 days free trial period which has ended yesterday , now i cannot cancel it because it is saying " You'll be able to manage this plan shortly "I dont know whats causing this problem please help i want to cancel my plan . Help me as soon as possible .

I haven't agreed to extend my acrobat subscription but they keep charging after one year. so I reach out to customer service to get that sorted but I had chat with them 3 times and when chat reaches to my cancellation request, they leave the chat and don't response. What kind of customer service is that?? so until so far, I keep charging for the service I barely use and if I want to cancel, I need to pay for $156 for cancellation fee!! I never experience this kind of thing on Amazon or Google or any other company!! so I googled and this is known problem from this company. check out this link from reddit: https://www.reddit.com/r/Adobe/comments/1htzv0q/charged_for_annual_subscription_without_consent/ 

Please help.  I signed up for a free trial and I want to cancel as I am being charged $19.99 Can someone help?

현재 플랜 취소한 상태이고요어도비 결제 수단 업데이트 하고 싶은데 플랜이 있어야지 결제 수단 업데이트 가능하더라구요어딜 찾아봐도 결제수단 업데이트 할 수 있는 곳을 찾지 못하였고유일한 방법은 어도비 상담원을 연결하는 방법인데플랜이 없다고 상담원 연결 안 해주겠다는 챗봇의 반복적인 말에 뭘 어떻게 해야 하는건지 답답합니다.결제 하려고 연결해둔 카드 연결 해지하고 카드정보 지우고 싶은데 어떻게 해야 되는지 방법을 알려주세요상담원 연결이 안되니 커뮤니티 도움을 받을 수 밖에 없군요

I purchased the app on June 4, 2025, but the subscription plan still hasn’t been activated. Tapping the payment button does nothing, and even when I try to restore the subscription, there is no response—just an infinite loading screen. I contacted Adobe support, but their responses were completely unhelpful. Google sent an automated reply stating that because the purchase was made via a recurring subscription, a refund is not possible. I also sent an email to the app developer, but it’s been several days without any response. When exactly will my subscription be activated? It’s been 7 days, and the app still says the subscription has expired. This situation is extremely frustrating. There’s no proper support channel, and Adobe and Google keep passing the responsibility back and forth. This experience has made me realize just how poor Adobe’s customer service really is. I need a clear and immediate resolution to this issue.

I can't cancel my subscription because I can't log into my account! I insist that you cancel my subscription immediately and refund my money! I haven't opened an Adobe app once because I can't log into my account! When I try to log in, I wait for the email verification code, but it never comes. Is this a scam? I need help! If you don't cancel my subscription immediately, I will contact my lawyer about this scam. I paid for two months and cannot even use the program. I had to create a new account just to write to you because you don't even have normal customer service.     CatMeowSounds App

Hello, my 1 TB Lightroom subscription has been canceled. I've been waiting for a refund for a week. In the chat, every employee tells me something different: that the refund has already been processed, or another says it hasn't been processed yet because there was an error. There's no refund visible in my account. Can anyone tell me what I should do?

When signing in to the Illustrator app on my IPad Pro, the account I try to sign in with does not have an active subscription, although I have an active subscription on my apple account. I get the message that there is an active subscription on this device but I don't have any way to access it. I tried cancelling my license and downloading it again through my account but I am stuck in a loop and it does not let me continue. Does anyone have any experience with this issue? Thanks! 

Hi,I have a full plan with access to all apps. Everything was fine until today. At this point I can't open any apps. It says "subscription expired". When I want to buy a subscription it shows that I already have a purchased subscription.

Dear Adobe, have you ever considered how freelance creative professionals can continue to support your software after they retire? Without an income from creative work the license model sucks! I have written ablog post about it here: https://www.sterling-adventures.co.uk/2025/06/11/adobes-creative-cloud-licensing-model-sucks/ So my idea is qimple, offer a not-for-profit (i.e. free) license to creative retirees who have n-years of continuous CC licensing (i.e. loyalty) demonstrated in their Adobe account.

Hi I've noticed withdrawals from bank account as I'm under financial hard ship so I started reviewing my bank statements and saw withdrawals from adobe from multiple entities on same day over 3 years live had no clue and have never used app or no what it is ... I've tried support chat and need help please 

Hello Adobe Community,I was surprised to see that the amount charged for my Creative Cloud subscription has increased from SAR 74.93 to SAR 131 without any changes on my end.I’m located in Saudi Arabia and have been on the same plan for a while. I didn’t receive any prior notice about this price change, and I’d like to understand why it happened.Is anyone else from Saudi Arabia experiencing the same issue?Would appreciate any help or clarification.Thank you! 

Hello there! When i try to open any program on my plan there is a pop-up that says:  "Are you connected to the internet? - We can't verify your subscription."There is no problem on my internet connection and i have tried to disable my firewall. Then reinstalled Creative Cloud but nothing seemes to changed. Plus i cannot see my plans or anything else about my account on website neither. You can see the problems from screenshots down below.  Is there any solution for this problem?

ich möchte mein abo kündigen