Account, Payment, & Plan

When signing in to the Illustrator app on my IPad Pro, the account I try to sign in with does not have an active subscription, although I have an active subscription on my apple account. I get the message that there is an active subscription on this device but I don't have any way to access it. I tried cancelling my license and downloading it again through my account but I am stuck in a loop and it does not let me continue. Does anyone have any experience with this issue? Thanks! 

Hi,I have a full plan with access to all apps. Everything was fine until today. At this point I can't open any apps. It says "subscription expired". When I want to buy a subscription it shows that I already have a purchased subscription.

Dear Adobe, have you ever considered how freelance creative professionals can continue to support your software after they retire? Without an income from creative work the license model sucks! I have written ablog post about it here: https://www.sterling-adventures.co.uk/2025/06/11/adobes-creative-cloud-licensing-model-sucks/ So my idea is qimple, offer a not-for-profit (i.e. free) license to creative retirees who have n-years of continuous CC licensing (i.e. loyalty) demonstrated in their Adobe account.

Hi I've noticed withdrawals from bank account as I'm under financial hard ship so I started reviewing my bank statements and saw withdrawals from adobe from multiple entities on same day over 3 years live had no clue and have never used app or no what it is ... I've tried support chat and need help please 

Hello Adobe Community,I was surprised to see that the amount charged for my Creative Cloud subscription has increased from SAR 74.93 to SAR 131 without any changes on my end.I’m located in Saudi Arabia and have been on the same plan for a while. I didn’t receive any prior notice about this price change, and I’d like to understand why it happened.Is anyone else from Saudi Arabia experiencing the same issue?Would appreciate any help or clarification.Thank you! 

Hello there! When i try to open any program on my plan there is a pop-up that says:  "Are you connected to the internet? - We can't verify your subscription."There is no problem on my internet connection and i have tried to disable my firewall. Then reinstalled Creative Cloud but nothing seemes to changed. Plus i cannot see my plans or anything else about my account on website neither. You can see the problems from screenshots down below.  Is there any solution for this problem?

ich möchte mein abo kündigen  

주문번호 AD03429706010CKR 취소했는데 환불해주세요

Given that the perpetual license of substance painter that I paid for is made unusable compared to even student license downloads, I decided to switch back to the student license download (even though I own the perpetual license)I went through the education page of substance and filled out my adobe-id email and it said successful request. But never received any email with the code and further instructions to verify my eligibility.The email is verified, I do receive other adobe emails, yes I checked all the spam and promotional folders incl. the troubleshooting tips from adobe for not receiving expected emails. I tried then making the request again, but since then I am receiving a "unique-id already exists" which i dont understand as this is not a sign up. Then I tried filling out my secondary email adress instead which goes through a different domain and same story, it gave the succesful request message but no email request.

Hey there, Last month, Adobe Systems suddenly started charging me a monthly fee of 141,94€.I had not subscribed to any Adobe products recently, so I reached out to Adobe's customer service to find out what subscription these charges might be for.Turns out there are no Adobe subscriptions associated with with my credit card or email at all. They also suggested that the claim might be fraudulent in nature and that I should terminate my credit card and reach out to my bank about it. [I have saved the transcript of the conversation with customer service, if that helps! ]I did that, but according to my bank they could not confirm any fraudulent activity and I should get in touch with the merchant again. Hence I am now making this post. Maybe someone has seen this before?Has someone else experienced something similar recently? There are a few bits and pieces here that are strange. For one, 141,94€ is apparently the annual price for a subscription of Adobe Cloud. However, the claim is se

I created my Adobe account using Sign in with Apple. I have since deleted that apple ID and no longer have access to the email or login. I am still being charged and need to cancel my plan and stop the charges. I contacted Apple and they said Adobe were the only ones who could cancel it. When i try to cancel my adobe account it asks me to verify my identity by loging in with the apple ID credentials that I no longer have access to

My bank was charged $65 I'm not sure what for? I have monthly subscription for 9.99$ / month why am I paying $65?? Please help. Thank you

I used to be a big user of photoshop but hadn't used it in a few years. I recently wanted to do some photoshopping again and figured I'd try out the free trial with AI. I liked it and wanted to mess around a little more so figured I'd pay for an additional month and let my free trial roll over into a new month. It was not clear AT ALL that there would be an additional $126 after that next month to cancel the photoshop subscription. I paid it because I don't have the time to read the predatory fine print and see if just keeping photoshop would results in ANOTHER cancellation fee. I was a believer in paying for the product to support the company, but I will never again pay adobe for any of their softwares. A crooked greedy company. The free online photoshop look-alikes are where I will go from now on. I hope illegal downloads and competitors ruin you. 

I have a problem with my Adobe account. About 8-10 years ago I changed the old email in my account, and from that moment it doesn't appear in my panel, and it should not be in the Adobe system, and despite this, from time to time I receive notifications about my Adobe account on this old email, e.g. recently I received an email with an Adobe Stock update.  Year ago when I wanted to upload my copyrights to illustrations to Adobe Stock and confirm them electronically via email to it was sent to this old email instead of the new one. Then I contacted Adobe, but they had no idea what was going on and what to do about it. I'm cleaning up and want to delete this email that I don't need, but I can't because it's strangely constantly connected to my account. Can anyone help?

Hello. I'm being charged $19.99/month and when I sign into my Adobe account I have no subscriptions. I need  these reoccurring payments to stop. 

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I signed up with you for the trial version, and you required my credit card information, so I gave you that information. Then I didn't like this program and I didn't use your program's services, but I still haven't found a way to opt out.

HI!Last week i stoped the abonoment and change the plan to no plan. And i see that you are still wanting payment. I dont need the abonoment and i have stoped it. Please remove the payment and the abonoment

I had an old Photo Plan with 20GB storage.There was no option to directly upgrade to the 1TB version.I decided to cancel the old plan (running out in November, since it was a yearly subscription) and purchase the 1TB version. Now Adobe does not let me purchase the new version (since I "already have" the Photo Plan (20GB)).The purchase option is not valid. What do I need to do to receive 1TB of cloud storage immediately and to ensure that my data is kept and is not deleted?

Hi, I subscribed to a one-month membership through the Google Play platform on May 25. However, when I tried to use it on June 2, I found that it wasn't working and the system showed that my subscription had expired. I followed the official instructions to troubleshoot the issue, but it still shows the same message. Could you please help me look into this?

I am a designer from Indonesia. I used BCA bank account. I also used Adobe. Specifically I used BCA Debit Online Feature which said "accepting international payment" but not Adobe. BCA said Adobe is not a secured merchant platform. I hate jeni*s, jag* bank, I want to have a simple life and simple payment only 1 bank. which is BCA. but BCA just dont want accept Adobe. . Do you have any plan/ official community in Indonesia that might want to propose to BCA to consider that adobe is a secure platform?#AntiRibetRibetClub

Hola, tengo contratado Adobe Creative Cloud. Ayer tuve un problema con el banco y el recibo fue devuelto. Sin embargo, pocas horas después realicé el pago correspondiente.Ahora, no puedo instalar las aplicaciones en mi ordenador.¿Podrían indicarme qué debo hacer para solucionar este problema?Gracias

Hello. There is a problem with my free trial. I got a free trial, it has been almost a week and i want to cancel it, but there is no information about it on my account, and there is no option to cancel it because it says ,,Unable to load plans''. im scared that i will be charged for not canceling because i got a illustrator plan for a year, but i only wanted to try it. What can I do, and do I even have the plan?  

I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

How do I request a refund after a successful plan cancelation? In other words is the refund automatic or not? Thank you in advance.