Account, Payment, & Plan

Bonjour, J'ai constaté que mon abonnement Adobe a été facturé deux fois : une fois via ma carte bancaire et une autre via PayPal, alors que je n'ai effectué qu'une seule souscription.Comment puis-je procéder pour effectuer une réclamation, identifier le compte concerné et procéder à un remboursement pour le doublon ? Merci d'avance

hello my Visa card keeps getting charged 67.01 euro monthly for Adobe Adobe with reference IE-00000 044-207-3650. When I log into my account it appears I have no subscriptions whatsoever. . I don't know how to stop being charged other than cancelling my credit card. Where can I get help? Thank you 

 חייבת להגיע לצ'אט עם נציג אני לא מצליחה להגיע לשירות לקוחות של אדובי איך עושים את זה דחוףלוקחים לי מלא כסף כבר שנה ולא שמתי לב 

  Hi Everyone:         Does Adobe's product license agreement include provisions similar to those in JetBrains' product license agreement that define 'control,' particularly the clause explaining 'ownership of fifty percent (50%) or more of the outstanding shares or beneficial ownership of the entity'?   The JetBrains product license agreement reads as follows:      “Product Holder” means the sole proprietor or legal entity specified in the Subscription Confirmation. For legal entities, “Product Holder” includes any entity which controls, is controlled by, or is under common control with Product Holder. For the purposes of this definition, “control” means (i) the power, directly or indirectly, to direct or manage such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares or beneficial ownership of such entity.     I would like to confirm the requirements for a parent co

Minha assinatura expirou após os 12 meses.Atualizei as informações de pagamento, mas continuei sem acesso aos aplicativos.Após umas duas horas, o valor do plano foi cobrado, mas continuei sem acesso.Continuei tentando no aplicativo da Creative Cloud e cheguei em uma tela para fazer a assinatura, o que gerou uma nova cobrança do mesmo valor faturado anteriormente. Tenho acesso aos aplicativos, mas continuo com a cobrança duplicada e sem contato algum do suporte que possa me ajudar a entender ou resolver a questão. Alguém consegue me orientar sobre o que fazer para tentar o estorno de uma das cobranças? 

Help! I wish to cancel my plan but they are charging me a high subscription fee! 😞 

There are plenty of details documented in other threads. Just came to share that I too fell for the "annual subscription paid monthly" scam. It's incredibly disengenous to say it is paid monthly and hide the cancellation fee.  Shame on Adobe for these predatory practices. 

Como faço para remover um cartão que já foi cancelado? Não consigo colocar outro cartão como forma de pagamento.

merhabalar,  Apple hesabım ile ipad ve iphone üzerinden iki farklı lighttroom profili kullanmaktaydım. Ayrıca gmail hesabım ile bir tane creative cloud üyeliğim vardı. Bu 3 hesabı lightroom için senkronize etmek veya birleştirmek istiyorum. İphone telefonumu sıfırladım ve android telefonuma geçtim. Güncel durumda ise android telefonum ile lightroom hesabıma gmail ile giriş yaptığımda creative cloud hesabım açılıyor, apple ile giriş yaptığımda ipad hesabım açılıyor. İphone telefonumu sıfırladım, tekrar yükleyip giriş yaptığımda ise ipad hesabımı açıyor. İphone hesabıma erişemiyorum, ve ben mümkünse bu 3 heabı birleştirmek istiyorum. Teşekkürler.Hello,I was using two different lighttroom profiles on my iPad and iPhone with my Apple account. I also had a creative cloud membership with my gmail account. I want to synchronize or merge these 3 accounts for lightroom. I reset my iPhone and switched to my Android phone. In the current situation, when I log in to my Lightroom account

Hola, compré un plan de Adobe Creative Cloud el 21 de abril de 2022  (número de pedido AB01199000007EMX) con un periodo de prueba de 14 días; sin embargo lo cancelé el 22 de abril debido a que no podía utilizarlo. Se me envió un correo confirmando la cancelación, sin embargo han pasado los 5 días habiles que me dijeron para hacerme el reembolso y no se me ha devuelto el dinero. ¿Tendría que solicitar un reembolso o es cuestión de esperar?

NO USO ESTE PROGRAMA PARA TRABAJAR, HACE AÑOS QUE LO TENGO, LO PAGO Y JAMAS LO USE. PIDO LA CANCELACION TOTAL DE LA SUSCRIPCION.  

Hello, I desperately need help! I had to get Adobe E-Siganture to sign a document online and signed up for the free trial. I canceled it immediately after I turned in the document. BUT Adobe still charged me for a subscription. I most definitely canceled the subscription because it no longer appears under the settings on my MacBook which I used to subscribe. However, I do not have a notification of canceling it in my Gmail. I know I canceled it, and not only was I charged $28 for April, but to cancel my subscription I have to pay $150 to cancel. I talked to an online chatbot that connected me with an assistant. They ignore my questions and statements about saying that I canceled and have not given me any solutions! It is insane they have a cancelation fee for that much! Adobe is a scam.

I did the free trial for Adobe Pro and have now been charged as I intend to keep it but when I went to use it, it brought me back to, do you want to do a free trial. I need to use it NOW for work. Please help.

Hi, There is a billing and payment issue with the Adobe account, which prevents cancellation of the Adobe Acrobat AI subscription within the trial period.There is a message on the account: You'll be able to manage this plan shortly. But the message persists, and Adobe hasn't fixed it during the entire trial period. Error since the beginning of trial period on my account: Billing and payment• We’ve received payment for your new plan. You’ll be able to manage this plan shortly.

I work with multiple devices which im always asked to log in. To log in it will ask me for 2FA code sent via mail. After some time it got annoying to be copying the code se i decided to turn 2FA off. But it keeps asking me for thecode and keeps turning back on by itself. I know its recommended to have 2FA on but in my case i want to keep it off.

I want to delete my credit card from payment methods because it has expired. I request assistance. Mail: <removed-kglad>

Hi I would like to cancel my subscription. I tried sending an email last week but it bounced back to me, and I am not finding the option to cancel in app. May you kindly assist. Thank you.

I do not find the button of cancelling my subscription. Can you help me?

Hi. I signed up for a 7 day trial of photoshop. But I forgot to cancel the trial before the 7 days were up. my intention was to only try it for 7 days. But I forgot to cancel the trial before the 7 days. Luckily my bank account didn't have enough $15. 99 .So I got a message from the bank inform that I didn't have enough money to pay for the next month of photoshop.I  want to ask. I already have cancelled the subscription for the next month. Then later when my bank account has more than $15.99, will I be charged again?

Hello! I'm receiving phonecalls by an Adobe spokesperson regarding my licence.The conversation is in French, while I'm speaking Dutch and English seems not to be an option.So it's really hard for me to understand. Although in the initial conversation, all seemed to be ok with our subscription, another followed by the same person. I asked to send an email cause that's easier to understand. I had to give my email, which I thought was weird. Adobe should have all my details, why calling because of a single subscription? I'm wondering if this is legitimate. Should I worry? Is it commercial act by a third party? Does Adobe rings customers regarding changing subscriptions etc.Thank you if someone could clear this up,Jeroen

Hello Adobe team.My Adobe plan that I purchased in 2018 is managed by Digital River. I received an email on 25.02.2025 stating that it was cancelled and I purchased a new subscription from adobe.com on 27.02.2025. Now when I open the application, I receive a warning message saying that I do not have an active subscription. Screenshots are attached.Please ensure that my active membership is visible in the application.

As a creative senior (and a former creative suite user) on a fixed income, I'm wondering if there is a way to be included in the student pricing for all apps. Especially with the current discount, $15.99 per month  is somehting I can swing. After that, it gets to be something that I can't quite do without taking away from basic necessities.  Any clues as to how to contact adobe regarding this? Thanks

I have the full package of adobe apps, when I in-putted my new redemption code today the price has gone up.Doulble what I was paying per month, any reasons why this could have happened does it take a few hours for redemption code to kick in ?? 

I living in Turkey and purchased an annual subscription (from adobe.com) Creative Cloud ALL APPS 100 GB on 03.04.2024... I was using that original apps on my iMac and Macbook Air. AND I did not share my password with anyone.Yesterday i just received an e-mail stating that my account has been canceled due to fraudulent activity. When I check my account, I see that it has been converted to a free membership.I don't see any reason for my account to be closed. In rare cases, VPN may be turned on on my computer, but I live in Turkey and had been using it authentically for a long time before this annual subscription.I occasionally (once or twice a month)  go to the Turkish Republic of Northern Cyprus and used the IP there, but this country is only recognized by Turkey and the same currency is used there.I can't see any other reason for my account to be closed. During my conversation with the customer representative yesterday, she said that this review would take between 5-7 business day

Why I’m Reducing—and Eventually Dropping—My Adobe Subscription I’ve always enjoyed using Adobe products. As a hobbyist, tools like Photoshop and Illustrator were a creative joy, even if they came with a hefty subscription fee. But over time, that joy has been dimmed by frustration. Years ago, I bought the full Adobe suite outright—back when you could actually own software. Unfortunately, as my computer systems evolved, Adobe stopped supporting that version. The tools I had paid for simply stopped working. No updates, no compatibility fixes, nothing. It felt like a bit of a con, to be honest. I wasn’t a business user—just someone passionate about design—but that investment was lost. Now, I’ve scaled back my subscription and will likely stop it altogether soon. I’m moving to Affinity, which offers a one-time payment and full ownership of their software. It’s refreshing to find tools that don’t hold your creativity hostage to a monthly fee. I still respect what Adobe m