Account, Payment, & Plan

I would like to cancel premium membership for Adobe Podcast, because I don't use it anymore and can't find a way to cancel it.

Sehr geehrter Adobe-Kundensupport,Am 11. April 2024 habe ich Sie erstmals wegen eines Problems mit Adobe Acrobat kontaktiert. Fast zehn Monate sind nun vergangen, und trotz mehrerer Nachfass-E-Mails haben Sie meine Anfragen ignoriert. Heute Morgen habe ich erneut versucht, Sie zu erreichen, nur um eine automatisierte Antwort zu erhalten, die besagt, dass die E-Mail-Adresse, über die Ihr Team aktiv mit mir kommuniziert hat, als es mir Ihr Produkt verkaufen wollte, plötzlich nicht mehr überwacht wird und ich stattdessen die Community-Foren nutzen soll.Zusätzlich zu dem weiterhin ungelösten Problem mit Adobe Acrobat, über das ich Sie am 11. April 2024 erstmals informiert habe, musste ich feststellen, dass meine Abonnementgebühr ohne Vorankündigung oder Erklärung von 29,99 € auf 58,04 € erhöht wurde. Diese mangelnde Transparenz und Verantwortlichkeit ist höchst unprofessionell und äußerst besorgniserregend.Es scheint offensichtlich, dass Adobe mit steigender Nutzung seiner Software glaubt,

I have already paid for this month subscription, as shown in the attached invoice below. However, I am still being asked to make the payment again, which seems to be a system error.

Fui assinar o plano aluno com o email da minha faculdade, coloquei meus dados pessoais e diz "Finalização compra adobe";"Comece a usar o produto Creative Cloud Todos os Apps, 100 GB"; "Email de confirmação enviado para". Porém eu não recebi nehum email, não consigo baixar nehum app e não tenho nenhum bloqueador de rastreio/vpn/anúncios ou algo semelhante que bloqueie a compra, o que eu faço? Tentei falar com a AI da adobe mas foi inutil.  

I want my money back. I was just trying it out and my subscription was cancelled during the trial period, but it was deducted from my account. Why?

Okay now im very angrywhy was my second account banned a second timei was given no answer for thatand i am ready to end my subscription with adobe

Today I received an email with a promotional offer from Adobe: Save 20% and pay only €9.83 per month. The introductory offer allows access to world-class photo editing tools—Adobe Photoshop and Lightroom—for just €9.83 per month. Create beautiful images using Photoshop on your computer or iPad. Sync your mobile devices with your computer using Lightroom. The plan also includes premium apps: Lightroom for mobile devices, Photoshop Express, and Photoshop for iPad. Transform photos and create anything you can imagine. I wanted to take advantage of the offer. Unfortunately, after clicking the "Buy Now" link, I am redirected to a website with an error. Please help me purchase the aforementioned Adobe plan. Unfortunately, I do not speak English.   [Mod: Moved to the Account, Payment & Plan forum]  

Hi there,I purchased a monthly plan of illustrator and photoshop last year and wanted to cancel because I could not longer afford it. The money I make using it barely scratches the sides of the application costs. What I didn't realise is that there's a $240+ cancellation fee that I don't physically have the money to pay. I'm desperately trying to find a way out as i cannot find help. I'm truly freaking out, I didn't realise I'd be locked into an expensive contract ( when $800 a year seems expensive enough to me!) and help seems impossible to access. 

Dear Adobe Support Team, I hope this message finds you well. I am writing to request a refund for charges of $15.97 per month that have been billed to my account. I recently discovered that my school provides an Adobe subscription, making the charges on my account a duplicate expense. I initially registered this account to use the free trial and have not actively used the subscription since the trial period ended. Despite this, I have been billed monthly. Additionally, there is a billing issue associated with this account. While I have updated my payment method to resolve the billing issue, I am unable to find any option to cancel the subscription or request a refund. Since I have not used the account after the free trial and the subscription was redundant due to my school's support, I kindly request a full refund for the charges made to my account. To those who might feel this message is inappropriate for this forum: Please note that this message serves as a clear

Estou farta de tentar falar com alguem pelo chat e a única resposta que recebo é "Estamos ansiosos por ajuda-lo durante o horario de funcionamento", são 10h30, gostaria de saber qual é o vosso horário, uma vez que o vosso chat inteligente não o sabe indicar.Eu estava no plano de teste e foi-me renovado o plano de surpresa. Já o cancelei, não pretendo continuar a utilizar, até porque não o uso com tanta frequencia como pensei usar. Quero solicitar o reembolso o mais rápido possível.

Dear Adobe,My name is Naomy Gonzalez, a junior at Louisiana State University (LSU). I purchased an Adobe subscription during my sophomore year for a class (mass communication class) but after that class, I forgot to cancel it. I also recently learned that LSU now provides Adobe products for free/discount, which wasn’t the case when I subscribed.The subscription has cost me around $728, which is a significant expense. I’m kindly asking if I can receive a refund for the unused months or a partial discount.Thank you for your time and consideration. Please let me know if you need any additional details.

I was just going through my PayPal for another reason, and realized that Adobe has somehow reactivated my old account, closed in 2017 when I got a full time design job, since November of last year at €59.49/month. The website is an endless loop with no results in regards to contacting customer service. I've canceled on PayPal side as this is an unbelievable situation and I need to put a stop to it and get refunded! Since I have no active account, the website tells me I have no active account, so I can't cancel it on Adobe side obviously. Absurdities. There's no chat popup for me, i've disabled all ad blockers and enabled cookies. I can't contact anybody in any way. Please advise. Thank you for anybody's time and energy. 

Boa tarde,Como faço para solicitar o reembolso do valor de 26,86eur que foi debitado da minha conta? Obrigada.

i want to get a contact number and Turkish service05423653974

Hi, Just bought upgrade license for Lighroom 6. However, when i've selected pay by paypal, i got error message, that this transaction cannot be processed. However when i log in to paypal.com account, i can see, that the amount was sent do adobe.com and it's waiting for them (or you - adobe) to be processed. I can see following:Your payment method will be charged when Adobe Systems Ireland LTD completes your order. However i'm bit confused by the adobe.com web. No email notification. Basically i have no idea, if something went wrong or it's just "standart" payment @adobe. So anybody from adobe, pls have a look on this paypal transaction IDO-8H389893KL513963L.Btw: some kind of email communication, would be nice as well. When i've tried the phone numbers, there is no country code prefix. So basically from CZ i'm trying to call non-existent number -> so i have no idea, how i can reach your telephone. Maybe time to update your web a bit? Very confusing....

My primary email is my old school email. I want to change it to my real email. Every time I look up how, it says hit the change button next to the email. I can't find it. All the other things have a change or add button but not the primary email. How do I fix it?

Hallo meine Frage wäre...ich hatte davor ein Foto Abo in der testphase.Ich habe alles gelöscht gekündigt usw.Ich habe mich dann für ein Prepair Foto Abo entschieden.habe alles eingegeben wie gefordert mit einemn ProduktKey.es hat alles funktioniert....Wo kann man sehen oder kann man wo sehen das es eine Prepaid version ist?Ich kann niergends was finden. es würde mich nur interessieren. Nicht das ich parallel eine Rechnung bekomme weil vieleicht mit der kündigung der testphase was schiefgelaufen ist. danke

I WANT TO TAKE ADOBE PHOTOSHOP SUBSCRIPTION, BUT I DONT HAVE VISA OR MASTER CARD, IS THERE ANY ALTERNATE METHOD OF PAYING?? I AM FROM INDIA

I use Photoshop, In Design and Adobe Pro Only.I started my Adobe experience ar $29.99/Mo and after a year it jumped to $59.99/Mo.I apparently have cloud and several other softwares (that I don't use)I have carefully read through all of the EULAS and can find nothing about ever owning this software outright.So hypothetically, after paying this amount for 3 years, I will have paid $2159.00But I can never own the software and will never be free of that monthly fee.I am on Soc Sec. and it is painful to shell out this much. Of course I am 70yrs so it may not be an issue for that much longer.I love Photoshop and use it daily.I don't know what other options I have.Apparently You can't buy stand alone software anymore.Whose Idea was this and why?ThanksLauren

Buena tarde, vo a realizar el pago  me dice cógido postal no valido. Que debo hacer?

Hi There I got this email and I believe it's a scam as I look at my account and there's no issues with my payment. These thieves are getting very good.   

How is Adobe justifying raising student pricing by $15.00 starting March 1st when nothing new was added to my plan? Goodbye Adobe, Hello open source!

Guten Tag, ich möchte mein 3 Jahres Abo von PSE 2025 kündigen, vor ein paar Tagen erst bezahlt.Danke - MfG - Ferny 

Tenía suscripción prepagada de un año, pero ya no la quiero y me aparece error en Administración de Plan, aun estoy en tiempo de cancelación. Pero como no paso mi tarjeta dice que esta con problemas de facturación

Hello,I once had an active subscription connected to my school e-mail to verify myself as a student. I cancelled that subscription. I have several times logged into that account to double check that I have no active subscriptions. Everytime I checked on "Orders and invoices" it says that it can't find any orders associated with my account. On "activated devices" it says I have no active devices. I can't find where my card info is stored.  And I can't get access to the Adobe Support. So I have no way besides this to contact someone about me being wrongly billed by Adobe.