Account, Payment, & Plan

has anyone had their cancellation fee removed and who did they complain to. Just found out today I have committed to annual commitment (no idea) and charging me £45 for cancellation of plan. Who did you complain to? Thank you

Dobrý deň. Dňa 15.9.2024 som si nainstaloval Adobe Lightroom. Mám problém že banka mi dvojnásobne sťahuje platbu. Podľa histórie faktúr bez stránku Adobe vyzerá že všetko funguje ako má. Platba je sťahovaná mesačne, podla plánu. Banka ale sťahuje zhruba po týždni platbu znova. Vďaka za odpoved.   

merhabalar, 23 Eki 2022 tarihinde, Creative Cloud Tüm Uygulamalar 100 GB olan planına  başladım. Ödemelerim aylık kesildi.  En son ödediğim tarih olan 23 Kas 2024 tarihi. Ve ödediğim miktarınce uygulamaları  kullanabilecekmiyim.  Eğer yoksa, paramın tarafıma gönderilmesini istiyorum. Ödediğim faturalar ise ekte mevcuttur. Eğer yardımcı olursanız sevinirim.      

Hello I was being charged 21.98 and for some reason it says annual, paid monthly but i don't remember choosing that option. I chose monthly only not annual. So why does it say that because when i tried to cancel my subscription it said it will charge me 98 pounds deduction fee. But I never signed up for annual.  How do I change this because when i went to change payment it had an option for 19.97 but i wasnt sure if that's to monthly or just annual?  I have to pay for next month by 1st of january so if I can get a response as soon as possible please because I'm not currently using photoshop.  Thanks 

Hello cancel--I don't want a personal account, and you charged 200 last year for the same --inhave a company account.  Please stop billing me and refund last year

I joined in the UK, now I need to  update my Debit card details but it wont let me change from the UK to the USA, the country block is greyed out.  So I cant enter a Zip code.

I'm signed in into my old adobe account and I need to change the password but the email associated no longer exist. They keep sending codes to this old email that I cannot access. How do I contact the support?

I paid for an annual account paid monthly for Adobe Pro and just under £20 pm.  My needs changed so I wanted to cancel the plan about 8 months ago.  The I found I had an exorbitantly expensive cancellation fee of 50% of the remaining contract and use would end at the end of the month I cancelled in.  I put an entry in my diary today (Christmas Day), as the date I thought I could cancel without a fee as the contract ends on January 24th.  I will still be charged a cancellation fee of 50% of this month, even though I have paid the last of the 12 annual payments.  It is only AFTER you've signed up, the small print becomes available to read, but who would when you entered a contract where it says initially you can cancel at any time? To hell with it, I'm paying the fee, but the devious way Adobe has done this leaves such a bad taste, I will not use an Adobe product again and the companies and organisations I influence will be taking their business aw

Getting this message:- A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.Does Adobe accept UPI or any other payment method ? 

Dobrý den, chtel bych zrušit plán a vrátit peníze ADOBE SYSTEMS SOFTWARE, 044-207-3650, IE. Dnes mně odepsalo 12 eur. Mám několik účtů adobe, nemám přístup k tomu, kde mám ten plán. Pomocte, prosím, zrušte to. S pozdravem, Grigorii. Děkuju   [Mod. Moved to the Creative Cloud Services forum]  

I wanna see the expire date of adobe creative cloud, Can anyone help me ?

How do i get contact with someone at adobe.    I need to change my membership as I have two nut when io say cancle it saying I need to pay over 200 as an early cancelltion fee.    Why do I need to pay this and how to I avoid this?     

Your company does not provide access to cancel the trial period after its expiration. Support is immediately disconnected after I ask you to unsubscribe me because I don't want to pay for your services. It is also impossible to delete your account! Everything is designed to enrich the company, there is no way to get out of it except to pay for the subscription. Delete my account in your company, I don't want to pay anything!

I'm in the UK.I want to change my Photo Plan subscription from pay monthly to pay annually.  However when I go to my Manage Plan page I only see an option to cancel it.  The Edit Billing and Payment page only offers an option of changing the payment method. How can I make the change that I want?  Any advice please?

Just spent 30 minutes with Adobe Support trying to update payment method for subscription.  I use Apple Pay for security, and it's time to update info.  Adobe's account site just asks for my name address and phone, then shows 'Pay $0.00' I click Accept, and nothing happens.  After contacting support, they kept trying to get me to send them numbers and info from another card, and didn't want to let me update my Apple Pay info.  I use Apple Pay because of security.  I was transfered at least 3 times to other agents, then finally just cut off.  Does Adobe not want my subscription fee anymore? Does Adobe no longer take Apple Pay?  What a hassle.

I purchased 260/month plan For unlimited generative fill of photos...While making a payment ,app says upgrade to premium...then use of unlimited...after that I received only 75 credit...for 1 month  

Hi there    I was charged twice within two days for this subscription I forgot about and of course, there is no email or phone number for me to call. I've tried talking to the AI chatbot that Adobe provides but they don't even understand my question. I need a real person to help me right now to get my money back because at this point it is theft, they have no information to get my money back at all and they know that. I shouldn't have been charged twice no matter the circumstances, I can understand the first charge because I forgot about this subscription but I need my almost 50 dollars back now. Now I would appreciate it if someone could help me. I will leave my email down below so I can finally be helped by someone.   Email: <removed-kglad>

I wanted to try the trial version of photoshop express but they charged me for a year, the same day I asked apple to cancel but they refused, now I can't contact the ps photoshop company

I signed up for Adobe on 12/24 and got charged during my free trial period. I like to get a refund.

10/24일 주문해 일주일 체험판 후 10/31일 결제가 되었습니다.11/28일 해지하였는데 결제한 시점에서 한달이 지나기 전에 해지하였습니다. 이런 경우에도 비용이 발생하는게 맞나요?그리고 만약 비용을 지불하는게 맞다면 카드 계좌 정보 변경하는 방법 나와 있는대로 다 해봤는데도 유료 플랜은 없다고만 뜨고 카드 정보 변경이 안됩니다.제발 문제 좀 해결해주세요. 엄청난 스트레스 입니다. 메일 답장 보냈는데도 답장이 없습니다.

Hallo ich habe mir mal Adobe Creative cloud testen also habe ich mir die Testversion holen es sagte aber dann ein Fehler wäre aufgetreten und der Kauf wurde abgebrochen aber bei mir wird immer noch jeden Tag  Versuch 183€ abzubuchen. Ich habe Versuch den Support anzuschreiben aber ich kann nur mit einem bot schreiben ich habe schon versucht AGENT zu schreiben aber es sagt das ich kein aktives Abo hab ich habe alles probiert und weiß nicht was ich machen soll… LGBen

Quiero cancelar una suscripción y no encuentro el botón para hacerlo. Llevo más de una semana intentando contactar al equipo de soporte sin obtener respuesta, lo cual me parece inaceptable. Además, en un principio solo quería renovar mi plan, pero nunca logré hacerlo. Tampoco hay una forma de eliminar por completo los datos de mi tarjeta de crédito, lo que genera desconfianza. Esto debería ser ilegal, ya que se nos impide tener el control total sobre nuestras cuentas.Lo único que busco es poder realizar estas gestiones de manera sencilla y sin complicaciones. Espero que alguien pueda resolver este problema y evitar que otros usuarios pasen por esta misma experiencia frustrante.  

I am a student and I would like to ask if there is a cheaper option for Lightroom than Photography (20GB) for 9.83 euros?

Suite au changement de mon "mot de passe" mon abonnement n'existe plus et me demande de prendre un nouvel abonnent ????

Hi, I have tried to change my payment method to another card, but the system does not allow me to make the change and sends an error message. I have tried with two different cards so as not to lose the service.Thank you