Account, Payment, & Plan

We have a yearly renewal of adobe cc coming on Dec 9. The company that holds the subscription currently is going to be dissolved. Do we need to cancel the account and sign up with the new company or is there a way for us to change the company/billing information and that's it?  Chatting with the AI bot of Adobe has yielded 0 results and many frustrations. Any help here would be appreciated.

Got an email from Adobe that reads, in part..."We've processed your cancellation request. Your service will end on 25-November-2024 (PT)." I've had the $9.99 Photogrpahy p[lan for 10 years. They took the $9.99 out yesterday. I could find nowhere on the site for any sort of customer service except for that useless AI chat, which claims I have no paid plan, even though I can go to my invoicing and see everytime I paid, for ten years. At first I thought it was a phishing email but when I logged into my Adobe account, it shows that I have no paid plans, even though, I do. I'm afraid that I'll not be able to use Photoshop starting tomorrow. Is there any way to contact real customer support?Thanks in advance

Hi there I need help. I was charged for a free trial that I didn't cancel in time. Which is fine. The problem is that I don't have an active subscription! 

작년 11월 무료체험 이후 계속 결제가 되고 있었습니다.11월 이후 한번도 사용하지 않았는데 어도비 구독료는 계속 결제되고 있습니다. 사용하지 않은 월에 한하여 환불을 받고 싶습니다.계속 자동결제가 되는줄도 몰랐는데 자주 사용하지 않는 마스터카드다 보니까 통장에 금액이 부족한걸 확인하고 나서야 여태 자동결제되는걸 알앗습니다.환불 요청드립니다. 

¿Si compro la Membresía desde mi celular también tendré el premium para mi pc al iniciar sesión con la misma cuenta?   [Mod: Moved to the Account, Payment & Plan forum]  

Aderi ao período gratuito do Adobe Acrobat para utilização dos serviços, porém o aplicativo não teve serventia para mim e decidi cancelar antes da primeira cobrança. Ocorre que, não há opção de cancelamento na plataforma, muito menos um suporte para tal. Há dois meses que ocorrem cobranças no meu cartão sem utilizar o aplicativo. E pra ajudar, no gerenciador de contas aparece que preciso pagar para então cancelar. Não vou pagar por algo que não estou usando e que ainda se utilizam de meios para nos manter presos. Quero o reembolso dos valores pagos e o cancelamento imediato dos serviços, pois estão prejudicando o uso do meu cartão, por um serviço que não quero e tenho total direito de cancelar. Espero um breve retorno!!!   [Moderator cured the topics. Please do select only relevant topics.]

Hello community! Did anyone have this frustarting situation when you want an aswer to a  simple question but you can't get the anwer becasue  the only avalable support is a damn robotic AI that cannot really understand a simple question? I could not get a damn answer to a very simple question: Why is there no option for me to change for my monthly plan from Substance 3D to Texturing Substance 3D MONTHLY subcription? I only get the option to change to Texturing Substance 3D Yearly -but as I said I am interested to pay montly. I am intersted to swich my plan, not cancel my plan that costs me money and than be able to buy the monthly subscription. Can a human being help me please ? 🙂

I downloaded InDesign for a school project with the free trial plan. I only used it for like 8 hours and immediately cancelled the free trial plan. But after 7 days, I received an email that I have to pay for the monthly fee. Any Adobe employee out there reading this, please HELP!

Hi all, for the third time I bought a yearly plan from Amazon, this  www.amazon.it/dp/B07NLL3K6D/ref=dsvrt_myd_asin_block?th=1  I have never had issues before and each time I did it the expiration date was amended adding one year. Today I used the code I received from amazon 7CXX-AAAA-BBBB-CCCC-DDDD-EEEE using this procedure (written in the mail I received from amazon): 1. Visit creative.adobe.com/redeem2. Log in with your Adobe ID or register a new Adobe ID3. Enter your activation code (the code sent by Amazon)4. Start using the service Like I said I still see 11/2024 as expiration date of my account license, but it should be 11/2025. Any help?

Dear Adobe Support Team,I hope this message finds you well.I am writing to seek assistance with a payment issue I have been experiencing while trying to subscribe to Adobe Creative Cloud. Despite attempting multiple transactions with different cards, I have encountered the same problem, and the transaction fails each time.Could you please look into this matter and help me resolve the issue? I would appreciate any guidance or troubleshooting steps you could provide to help me complete my purchase.Thank you for your attention to this matter. I look forward to your prompt response.  

<span;>I don't really know how this works here or where am I supposed to ask this exactly but I really need some help so I'm just gonna put this here.<span;>I'm paying the "student discount" price for the "CC All Apps with 100GB storage" plan and for whatever reason Adobe charged us 3 times this month. The second one was understandable cause we were late with the previous months fee but I see no reason for the third one. This is an absurd amount of money and since I'm still a student who can't go to work cause I'm in school from 8am to 7pm my mom pays for this. However she can't keep that up if this'll be a recurring thing. (Wich is not good cause i kind of don't want to fail school) No I did not order anything new, I didn't touch my plan at all. Anyone can help me out? Thank you.

I have been trying to buy an annual plan for 5 days. I tried to shop with 5 different credit cards from 3 different banks, but Adobe still did not accept my credit card. In my conversation with the bank employees, they said that my credit card is open to international shopping and there is no problem. I can already shop from different platforms abroad. I changed my membership, I changed the location where I have internet connection. I talked to customer representatives for 5 days. I still could not buy an annual plan. I am having serious problems. Please help. After the purchase, a message is returned saying ''The transaction may fail for a variety of reasons. Double-check your payment information and make sure you entered it correctly. If this issue persists, you may need to use a different payment method or contact your bank.''

I cancelled my subscription but they are billing me for termination fee, i dont have the money to pay it as we are poor please help i dont know what to do so I deleted the account last week but they continue to bill my empty card and im afraid they mg sue me

Deseo cancelar mi suscripción 

Hello. Is there a way for me to change my regular email to student? I just went back to college. I've been using adobe cloud for a year now.

I just got an email that I applied to cancel my Adobe subscription, even though I didn't submit it at all, and I just extended my subscription on November 20 2024, currently my account is no longer registered as an Adobe membership, I have contacted the agent and there is nothing who responds, until the live chat ends itself, has anyone experienced this? I started subscribing on 21 Nov 2022 with the Photography plan package (20GB)

I have both Creative Cloud All Apps and Substance 3D texture plans, and when I look at my benefits, under Creative Essentials, it lists 50 3d assets per month, but when I browse 3d assets, I only have an option to upgrade, and I can't download anything.If I click on the activate button that only takes me to the home page of the substance asset library.

Hello!, I used a free trial of InDesign and forgot to cancel it, when I went to manage my account it said that there was a billing issue so I tried changing the card I used and the payment went throught successfully. Unfortunately I tried refreshing the page many times and opening my adobe account aswell but the billing issue sign is still there and I don't know if it takes some time to update the info of the paymen or not.Can someone help me?

今天因誤操作導致訂閱了年會員，現已立即取消訂閱，請幫忙推款，謝謝！

I forgot to cancel my trial to Illustrator and was billed for starting an automatic subscription. I would like to cancel this subscription without payment. PS: Getting in touch with some support has been an extremely frustrating process so far. Your site is littered with 'get help', 'contact us', and 'real help from real people' tags, but so far I have not been able to get in touch with anyone.

Bonjour,Je suis un abonné d'Adobe et je rencontre un problème que j'aimerais résoudre avec votre aide. J'ai acheté un abonnement annuel pour Photoshop et Illustrator le 4 octobre 2024. Pendant les deux premiers mois, les deux logiciels fonctionnaient sans problème, et la date de validité affichée est le 4 octobre 2025.Cependant, actuellement, un message dans Illustrator m'indique que l'abonnement est expiré, alors que Photoshop fonctionne toujours normalement et sans problème.Je suis sûr que les deux abonnements ont été correctement payés et confirmés. Je souhaite donc comprendre pourquoi ce message apparaît uniquement pour Illustrator et comment résoudre ce problème pour retrouver un accès complet au logiciel

I was accused of 'pirating' my licensed software.[Edited by moderator] I purchased a new PC that arrived 2 days ago. I failed to deactivate CS6 on my old PC before installing on my new PC. Once installed, I realized I made a mistake with the new PC purchase, restored it to factory delivered condition and returned it to Amazon and received its replacement yesterday. Once again, I failed to deactivate CS6 before restoring the new one to factory delivered condition. When the new PC arrived, I once again installed CS6 to be told I had exceeded the install limit; which is true. I sought assistance with Adobe because of my mistake. I was immediately accused of 'pirating' the software by someone named 'Nikin', and was told the license key had been disabled because of that and I could no longer use it. If I was using an illegal copy, I sure would not be reaching out to Adobe to reset it. I still have the original purchase email and provided that to 'Nikin' who still ignored my legal status for

Maybe a weird question, But I'll explain. First, the question: Is it possible to subscribe now to Adobe Creative Cloud even if I do not (yet) have a computer that can handle it? Explanation: I was a Print Production Artist 7+ years ago but pivoted into a completely different career after a layoff. At the time (7+ years ago) I had a mid 2012 MacBook Pro that could still handle the load of Adobe apps. In those 7 years my Mac is no longer supported by Apple and I'm about 3 or 4 OS's behind the curve. I'm looking to get back into Production Art work but need to update my knowledge of the Adobe apps. I plan to acquire a much, much new MacBook Pro soon but I want to take advantage of the current Black Friday special going on in anticipation of getting the new MacBook. Is this possible if I currently do not have a laptop that can handle the load?

Como posso ter reembolso de um plano que nem sabia que havia sido comprado. Só descobri depois do valor ser tirado da minha conta.

Hello, I bought Adobe Photoshop in Poland and on the invoice I received a payment calculation in EUR and PLN, unfortunately the amounts in PLN are calculated incorrectly. How can I obtain a settlement invoice so that the amounts match? the point is that the net amount + tax is not equal to the gross amount. Unfortunately, online chat with an employee did not help.