Account, Payment, & Plan

I just start the trial but doesn't want to continue the subscription. But I can't find or stop my subscription. Please help

Hello, I recently purchased the Creative Cloud All Apps student plan along with a 30 day free trial of the adobe stock app. Now The Adobe Stock application appears in my plans, but the Cretive Cloud plan does not appear. Please solve this problem.

I received an invoice but I never booked a plan from Adobe. I logged in my account and there is no record of any billing history or invoice actually. So I can't do any operation to check my account situation and change/cancle the plan.

Dear Adobe, I want to transfer documents from my another adobe account. Please assist. Best Regards,Anand Joshi

I tried I tried and I tried to cancel my trial before it ended but now I am being charged and I even sent the email, but I'm still being charged. How do I cancel my subscription I did not want monthly subscription? I just did the trial, but it was very difficult for me to cancel   [Edited by moderator]

It has come to my attention that I am being billed 2 times for the same serice. Adobe chat help was only able to locate one subscxription on my account. The other is from DRI. Who do I speak to to cancel payments s I am not paying 2 times and to get a refund for this error?

Hello,I have been getting billed for an Adobe account for quite a few months but I can't find an account of mine where I have a payment plan. I have tried 4 of my emails and none have an active subscription, so I am not sure how to cancel the plan if there is no plan. I have even tried the emails of all my family members and they don't have plans either. Any help on how to cancel plan and stop charges greatly appreciated. Thank you!

I would like to get a refund on the abo, Adobe charged me for 7 days ago. I m not getting any use out of it. The ai chat sadly isn't helpful at all. the Adobe website claims that you can get refunded 14 days after purchase. The website doesn't give an transparent way how I manage to get my money back.

I cancelled the plan after using it for a month, but it was still being paid, and I realised it now. I only used it for a month after paying and didn't use it after that, but is it impossible to refund?

Eu comprei um plano da adobe, só que não me aparece na conta na secção de "Planos". Recebi a fatura e tudo mas não tenho acesso!

Invoice history is available, but receipt of payment information isn't made available. This is very frustrating for independent contractors who have to prove expenditures for reimbursement. Many, many, many other subscriptions services simply make an acknowledging ledger in the billing history they make available to subscribers. Having to secondarily access my bank account to record a date of payment is very inconvenient. Will receipts of payment by Adobe to acknowlege subscription payment received be made available? Thanks.

Bonjour,J'aimerais annuler mon inscription sur Adobe.JE NE VEUX PAS RÉSILIER UN ABONNEMENT, je ne suis pas abonné à vos produits.Je veux simplement me désinscrire, fermer mon compte.Merci de bien vouloir m'aider et ne me mettez pas le lien de résillement de compte, ca ne fonctionne pas !En souhaitant que se soit simple...

Hi. I recently switched to sole proprietorship. I would like to update my billing information. How do I do this? In relevant section there's no space for company name (just for name and surname) and while I enter my VAT number I'm receiving an error message. Any suggestions?

I've been billed incorrectly since cancelling my plan in August, and just noticed it. I've been trying to talk to a human for hours and they keep closing the convesations on me as soon as I ask for a refund. Can someone help me? I've talked to 6 "agents" and I'm going insane. 

This is a rant. I understand this wall fall on deaf ears, and that Adobe is a large and soulless organization in 2024. I also understand that there is nobody on their end that cares about improving products for the end user in mind.The account logout issues of Adobe have become a feature of its products that, to me, aren't just unethical, but a demonstration of their lack of care or sensibilities. Multiple times in the last few months my products have been forcibly logged out while I am in the middle of using them. The reason isn't because people have hacked my account or because I'm "simultaenously" using too many programs at the same time. It's because of my workflow. I—stupidly—use Adobe's awful Illustrator app on iPad to quickly vector art made in ProCreate so I can quickly open on my computer. When I do this, Adobe is quick to recognize that I have three devices signed in—my laptop (not in use), my computer, and my iPad. Yesterday as I was vectoring on my iPad, I came back to my c

Usufruo do plano de estudante, cujo custa 20€ por mês, e por algum motivo a adobe tem duplicado e anda a cobrar 40 por mês. Mesmo cancelando ou mudando de cartão, o mesmo acontece. Gostaria de saber como resolver, se há alghém com quem possa falar e se há reembolso (porque já é algo que dura mais de 3 meses).

It does not accept my card information. I live in Turkey. I have tried 4-5 credit cards and the system does not accept any of them. I do not have any cards left. Even the cards from my previous orders do not work. The bank does not even send messages for any restrictions. It is obvious that there is a problem with Adobe's payment system.

Dear Adobe Support, I have two Adobe Photoshop accounts, and I would like to cancel the subscription on one of them while continuing to pay for the other. My details are as follows:   Full Name: Klaudia Wojsyk <email address removed> Unfortunately, on one of the accounts, I lost my credit card and am unable to link a new one. Additionally, I forgot the password, so I am unable to make payments or log in to cancel the subscription. I would appreciate your help in canceling the subscription and resolving this issue to avoid any further charges.   The second account is active and paid for regularly, so there are no issues with that.   Please assist me with this matter and confirm the cancellation of the subscription.   Thank you in advance for your help and prompt response.   Kind regards, Klaudia Wojsyk

I have been trying to cancel my Adobe account for several days, but it is not possible. I really don't understand the procedure when the "delete account" button disappears from the menu. There is a message saying that I have to edit my payment information, but I wanted to cancel the Free plan and cancel the account because I found a cheaper program... Is this ethical at all? I simply don't have other payment data available, I wanted to cancel the free trial in time, and now what should I do? Do you want my money for a program I don't use? The virtual assistant does not help, and I have not find an e-mail to the customer center anywhere.

On November 7, 2024, I was charged $34.99 for the Adobe Creative Cloud All Apps 100GB Subscription. Later that day, I switched to the AI-only plan, which cost an additional $22.99. After that, I canceled the AI plan the same day due to financial issues. Is there any chance I can get a refund, and if so, when can I expect to receive it? 

I paid for a year to access Adobe on the 4th of july, but I don't have an account anymore, just an option for the free trial version. And in no way possible can I find the chat/telephonenumber.So you get the money and then one is left to their own devices? Not very happy over here... Please let me know how you are going to fix this.

I am an occassional user of Adobe products. I do a few days on a project and then do not need for a few months.  I use other programs. The monthly plan is not good for this.  What about a timed plan? where you can buy a 20 days or 30 days of use that can be used within 1 year?? Seems obvious. There are a lot of us who just use an alternative for small projects or jsut do not do them.  Come on Adobe, consider all us small occasional users and give us a plan that work for us.  Thansk Brett

It seems someone has had the same issue as me so will post in the same style.I received the below bill on my credit card, ADOBE *PS CREATIVE CLD 8008336687 CASaturday 10 November 2018 Time purchased   1.34AM (Sydney/Melbourne time)    $ 70.26 AUDPlease advise,Regard,Frank

HELP!!!! I just noticed that ADOBE has been charging my CC $31.35 CAD for god knows how long. I looked under all my subscriptions and all emails I own and I don't see ANYTHING under my plans or subscriptionsAdobe Inc, 8008336687Is the charge to my CC!!! Someone Help Please!!!

I want to change my current all apps plan to two separate plans. Namely the Photography plan and the 3D Texturing plan.However, I can see no simple way to do this through the Account Management page.  Can anyone here help me or direct me on how to do this.  I would like to put through the payment myself and not purchase it through the help chat on the website.  I spoke with someone there and they said they could add the plan there but that is not ideal as I have no control over the initial payment.Thank you in advance.